Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
It's a shame that the return for exchange is chargeable, if I had known I wouldn't have ordered from them
Translated reviews
Response from Esprit Padel Shop
Hello, you will find all the information on the same page where you made your return: https://esprit-padel-shop.com/pages/retours
Have a very nice day :)
A
AGNES R.
Rating: 1 out of 5
following a purchase from 11/01/2025
Very disappointed, shoes too small, non-exchangeable as out of stock. And there, BAD SURPRISE!! Shipping costs at my expense... next time I will read the fine print better.
Translated reviews
Response from Esprit Padel Shop
Hello, you will find all the information on the same page where you made your return: https://esprit-padel-shop.com/pages/retours
Have a great day :)
D
des C.
Rating: 3 out of 5
following a purchase from 03/01/2025
The package was marked delivered after 8 days of waiting. Except that I did not receive my package as indicated, I had to contact the post office which informed me that there was no name on the package nor house number. The package was delivered to my neighbor.
Translated reviews
Response from Esprit Padel Shop
Hello, indeed we are not yet at the stage of having our own delivery company.
So we trust our service providers, however, as with all deliveries, sometimes we can encounter a problem. You can send us an email at [email protected] with your information to resolve this as quickly as possible.
Have a very nice day.
T
Thomas B.
Rating: 2 out of 5
following a purchase from 02/01/2025
Not too many big discounts during the sales. And shipping costs to return items that do not fit us. Might as well buy from other stores with free return shipping
Translated reviews
Response from Esprit Padel Shop
Hello!
The sales started on January 8th so unfortunately there were no sales offers at the time of your order :)
Have a very nice day.
S
Sophie M.
Rating: 3 out of 5
following a purchase from 09/12/2024
The item arrived as described. However, too big. I reported it but received no response for a possible exchange.
Translated reviews
Response from Esprit Padel Shop
Hello Sophie!
We just checked and unfortunately have no message in your name.
To make a return, you will need to follow the procedure via this link: https://esprit-padel-shop.com/pages/retours
The site will guide you without any problem :)
Have a very nice day.
B
Bastien C.
Rating: 2 out of 5
following a purchase from 25/12/2024
I have been waiting for a response from customer service for 2 weeks because the ordered item had a defect
Translated reviews
Response from Esprit Padel Shop
Hello Bastien!
The customer service has been validated, and we sent you a new bag a week ago.
If you could confirm that the problem has been resolved that would be great.
Have a very nice day!
C
Camille et Gallown L.
Rating: 1 out of 5
following a purchase from 25/12/2024
Hello, I still have not received the book because the post office, which finds my address daily as given, has not found it! I have done what is necessary to additionally provide the building letter. I was supposed to be delivered on Thursday and still nothing! I cannot rate you for now. Best regards.
Translated reviews
Response from Esprit Padel Shop
Hello, indeed we are not yet at the stage of having our own delivery company.
We therefore trust our service providers, however, as with all deliveries, sometimes we can encounter a problem. You can send us an email at [email protected] with your information to resolve this as quickly as possible.
Have a great day.
P
Philippe M.
Rating: 1 out of 5
following a purchase from 20/12/2024
Well received but very disappointed to receive a racket without a cover. Especially since a friend bought the same racket and received the cover.
Translated reviews
Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We invite you to check the product sheet of your racket, the presence of a cover is indicated there. If it was included and you did not receive it, please contact us. Otherwise, covers are available on our site.
J
jeremy F.
Rating: 3 out of 5
following a purchase from 14/12/2024
Damaged handle but responsive after-sales service
Translated reviews
D
Damien B.
Rating: 1 out of 5
following a purchase from 18/12/2024
Product received with grip torn by plastic protection. Solution? They are aware of the problem and offer me a beautiful grip
Translated reviews
Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We are sincerely sorry for the issue with the grip of your racket. We understand your disappointment.
We know that this can happen, even if it is fortunately not a frequent situation. We offer to send you exactly the same grip, new and without defects.
Would you like us to proceed with this shipment? Please let us know.
Once again, we apologize for this inconvenience.
M
Moi R.
Rating: 3 out of 5
following a purchase from 16/12/2024
Request for a gift wrapping but nothing
Translated reviews
C
Cynthia L.
Rating: 3 out of 5
following a purchase from 16/12/2024
The prices are attractive and the shipping is fast, but the negative point is that if the item is too small or the opposite, we have to pay 6.90 for the return when we just want an appropriate size without being able to try it beforehand. The reason given is also not coherent because if we return and make a credit note, we no longer pay them. The shipping cost is excessive.
Translated reviews
M
Moussa B.
Rating: 3 out of 5
following a purchase from 30/11/2024
Promotion a bit expensive anyway
Translated reviews
Response from Esprit Padel Shop
Hello,
Thank you for your review. We understand that our promotions can sometimes seem a bit expensive. We do our best to offer you the most advantageous prices possible while taking into account our costs and market fluctuations.
We strive to find the best balance between quality, service, and price for our customers. Your opinion is important to us and helps us improve.
J
JEROME R.
Rating: 3 out of 5
following a purchase from 30/11/2024
Racket received quickly but the grip was taped with the packaging. I am still waiting for a replacement grip....
Translated reviews
Response from Esprit Padel Shop
Hello,
Thank you for your review. We sincerely apologize for the issue with the grip of your racket. We understand your disappointment and deeply regret this inconvenience.
We have checked your file and we see that you have indeed received your replacement grip. We hope everything is back to normal now and that you can fully enjoy your new racket.
If you have any questions or need further assistance, please do not hesitate to contact us.
M
Manon C.
Rating: 3 out of 5
following a purchase from 29/11/2024
I did not receive the tube of balls offered for purchases over 100 euros.
Translated reviews
Response from Esprit Padel Shop
Hello,
Thank you for your review. To benefit from the offer, it was necessary to add the tube of balls to your cart and enter the corresponding promo code when validating your order.
Feel free to contact us directly. We will be happy to make a commercial gesture for you.
Best regards.
E
Edouard L.
Rating: 2 out of 5
following a purchase from 29/11/2024
Product return policy not great
Translated reviews
Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We are sorry that our return policy does not suit you. We are constantly looking to improve, and your feedback is valuable to us.
Do not hesitate to contact us to discuss your situation and see how we can help you.
L
Lam V.
Rating: 3 out of 5
following a purchase from 24/11/2024
Too bad there is no guarantee of refunding the price difference within 30 days because the product was purchased and dropped 5 days later.
Translated reviews
D
Daniel P.
Rating: 3 out of 5
following a purchase from 20/11/2024
Good
Translated reviews
M
Mickael P.
Rating: 1 out of 5
following a purchase from 18/11/2024
The bullpadel shoes hurt my ankle inside, too stiff and therefore the skin has come off, a scab has appeared and it is really uncomfortable at this level of the shoe
Translated reviews
A
Antoine B.
Rating: 3 out of 5
following a purchase from 14/11/2024
Good product, good price, but disappointing delivery service: delivery to a pickup point is only ensured by Mondial Relais, does not allow choosing the store in question, and the package is only kept there for a week. It should be possible to choose where we want to pick up our package.
Translated reviews
P
Pol S.
Rating: 1 out of 5
following a purchase from 16/11/2024
Hello, my racket had a problem after an hour of play, a strange noise when I hit the ball and a loss of power
Translated reviews
Y
yann D.
Rating: 1 out of 5
following a purchase from 12/11/2024
Disappointed, I still have not received my racket ordered 11 days ago. I needed it for a tournament this weekend and the announced delay was 72 hours! I still don't know if I will receive it. In short, I do not recommend Esprit Padel Shop
Translated reviews
Response from Esprit Padel Shop
Hello Yann,
We are sorry for the delay of your order and understand your frustration. Your racket was indeed shipped on time, but the delay is due to a transport issue, independent of our will.
In the meantime, we have processed your refund and would like to apologize for the inconvenience caused.
Thank you for your understanding, and good luck with your upcoming tournaments!
The Esprit Padel Shop team
C
Christophe P.
Rating: 3 out of 5
following a purchase from 09/11/2024
Large selection of products and interesting prices. Too bad the delivery to the relay point is still so catastrophic.
Translated reviews
Response from Esprit Padel Shop
Hello,
Thank you for your positive feedback on our wide selection of products and competitive prices. We are delighted that you like our offer.
However, we are sorry to learn that your experience with delivery to the relay point was not satisfactory. Please know that we do our best to work with reliable carriers, but delivery issues are unfortunately beyond our control.
We will take your comment into account and remain available at [email protected] for any assistance regarding your orders.
Thank you for your understanding and see you soon on our site!
Best regards,
The Esprit Padel Shop team
A
Andy G.
Rating: 3 out of 5
following a purchase from 03/11/2024
The protective plastic of the grip tore off a good part of the grip when trying to remove it. It was completely stuck. Otherwise, the racket meets expectations.
Translated reviews
Response from Esprit Padel Shop
Hello,
We are sorry for this issue upon receiving your racket. We invite you to contact our after-sales service at the following address: [email protected].
We can then send you a new grip and overgrip to replace the damaged ones.
Thank you for your understanding, and we remain at your disposal for any questions.
Have a nice day,
The Esprit Padel Shop team
L
Luca M.
Rating: 1 out of 5
following a purchase from 31/10/2024
Stained t-shirt
Translated reviews
Response from Esprit Padel Shop
Hello Lucas,
The warranty procedure is underway, we are waiting for a response from you by today :)
Wishing you a nice day!
J
Jean-Philippe L.
Rating: 3 out of 5
following a purchase from 20/10/2024
The processing of the order and delivery were quick. The site is ergonomic and correct in the arrangement of products. However, the "Esprit Padel" overgrip and protective tape for Padel rackets are very average.
Translated reviews
Response from Esprit Padel Shop
Hello,
Thank you very much for your feedback and for your positive comments regarding the processing of your order and delivery. We are delighted that you appreciated the ergonomics of the site.
We take note of your comment about the "Esprit Padel" products, such as the overgrip and protective tape. Your opinion is important, and we will take this feedback into account to improve the quality of these products.
Please do not hesitate to contact us if you have any other suggestions or needs.
Have a nice day,
The Esprit Padel Shop team
J
Jean Philippe G.
Rating: 3 out of 5
following a purchase from 22/10/2024
The displayed price is not clearly excluding VAT. It's misleading.
Translated reviews
Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We would like to clarify that, in mainland France, the prices displayed on our site include VAT. That is why the price you saw corresponds to the final price, all taxes included.
We understand that this may be confusing, and we will check if the display can be improved for more clarity in the future.
Thank you for your understanding, and please do not hesitate to contact us if you have any other questions.
Have a nice day,
The Esprit Padel Shop team
P
patrick G.
Rating: 3 out of 5
following a purchase from 21/10/2024
Very difficult to order on the site, I had to try four times before my order was registered.
Translated reviews
Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We are sorry to learn that you encountered difficulties when ordering on our site. We understand the frustration this may have caused, and we will do what is necessary to improve the online shopping experience.
Please do not hesitate to contact us directly if you encounter any further issues or if you need assistance placing your orders.
Thank you for your patience and understanding.
Have a nice day,
The Esprit Padel Shop team
B
Benjamin C.
Rating: 1 out of 5
following a purchase from 21/10/2024
Hello, I am quite disappointed upon receiving my racket, the grip had stuck to the packaging and is torn upon opening
Translated reviews
Response from Esprit Padel Shop
Hello,
We are sorry for this issue upon receiving your racket. We invite you to contact our after-sales service at the following address: [email protected]
We can then send you a new grip and overgrip to replace the damaged ones.
Thank you for your understanding, and we remain at your disposal for any questions.
Have a nice day,
The Esprit Padel Shop team
L
Loic T.
Rating: 2 out of 5
following a purchase from 20/10/2024
Package arrived late, upon unpacking the plastic around the racket handle sticks and you have to damage the grip to remove it. Moreover, at the first game, the racket makes a strange noise during hits... Nevertheless, customer service is reachable and attentive to various remarks.
Translated reviews
Response from Esprit Padel Shop
Hello,
Thank you for your detailed feedback. We are sorry for the delivery delay and for the issues encountered with your racket. Regarding the plastic around the handle, it sometimes sticks slightly, and we understand that this can be frustrating. As for the strange noise during hits, this may indicate a defect.
If this persists, do not hesitate to contact us again so that we can help you resolve this issue. We are glad that our customer service was able to meet your expectations and remain at your disposal for any further assistance.
Have a good day,
The Esprit Padel Shop team
C
Coste Ifrah sarah C.
Rating: 3 out of 5
following a purchase from 18/10/2024
Very good
Translated reviews
F
Fabien D.
Rating: 3 out of 5
following a purchase from 13/10/2024
Mixed review, I admit I made a mistake on the racket reference but there is no way to exchange it, I used it for 10 minutes. I am buying the right one but I don't know where yet.
Translated reviews
Response from Esprit Padel Shop
Hello,
We regret this error. Unfortunately, we cannot take back rackets that have already been used for hygiene reasons.
You can try to sell this racket on second-hand sales platforms.
Please do not hesitate to contact us for your next purchase.
Best regards,
The Esprit Padel Shop team
P
pierre Z.
Rating: 2 out of 5
following a purchase from 09/10/2024
new racket but grip completely worn halfway removed at the bottom of the handle!!! I have serious doubts about the storage of the rackets
Translated reviews
Response from Esprit Padel Shop
Hello,
You can send us an email to our customer service address: [email protected]
We will send you the same grip and overgrip as the original :)
Thank you for your understanding
A
anthony S.
Rating: 3 out of 5
following a purchase from 07/10/2024
I ordered a Siux Electra ST2 racket, the delivery time is ultra-fast, less than 48 hours. I have had time to try it since, and I am more than satisfied, the sensations are immediate from the first ball, it is perfectly adapted to my style. However, the grip needed to be changed as soon as I removed the plastic, and this is an issue that had already been raised by another customer. A grip would be welcome in the package given the price of the racket.
Translated reviews
Response from Esprit Padel Shop
Hello,
We are delighted to learn that you are satisfied with your new Siux Electra ST2 racket and that you appreciate its performance from the first balls! This is excellent news for us.
We are also aware that some of our customers have reported an issue with a worn grip upon unpacking. We apologize for this inconvenience.
To allow you to fully enjoy your new racket, we invite you to contact our after-sales service. They will be happy to send you a new grip and an overgrip for free to replace the worn one.
Please do not hesitate to reach out for any other questions.
Best regards,
The Esprit Padel Shop team
J
Jerome A.
Rating: 1 out of 5
following a purchase from 08/10/2024
Following the delivery of a Siux racket with a defect. Very long customer service, impossible to reach them by phone. Despite numerous exchanged emails. I am still waiting for a response. I just ask for a refund and a prepaid label for the return of the racket. This story has been going on for more than 10 days. Hoping for some responsiveness in the days following this comment. Too bad because their YouTube videos are of quality. Jerome.
Translated reviews
Response from Esprit Padel Shop
Hello Jerome,
Thank you for bringing this situation to our attention.
We have just checked your file and we see that the refund for your Siux racket has indeed been processed. It is quite normal for accounting procedures to take a few days.
We completely understand your impatience and sincerely apologize for the duration of this procedure. We have taken your comments into account and are doing everything possible to improve the responsiveness of our after-sales service.
Please do not hesitate to contact us if you find that the refund has not been processed on your account.
Best regards,
The EspritPadelShop team
T
Thomas B.
Rating: 3 out of 5
following a purchase from 06/10/2024
Interesting choice and prices. However, my racket arrived with the grip stuck to its protective plastic. Probably related to storage in a place that was too hot in the summer. I reported this issue via customer service and received no response...
Translated reviews
Response from Esprit Padel Shop
We are sorry to learn that you encountered this inconvenience with your racket. This type of problem is indeed related to inadequate storage conditions. To remedy this situation, we invite you to contact our after-sales service at the following address: [email protected]. We will send you a new grip and an overgrip for free so that you can fully enjoy your racket again.
L
Laurent S.
Rating: 1 out of 5
following a purchase from 06/10/2024
I bought Head Padel shoes, very disappointed with the product and therefore with your description... specific Padel and zero grip. You need to test your products!!
Translated reviews
Response from Esprit Padel Shop
We are sorry to hear that your experience with our Head Padel shoes did not meet your expectations. In order to improve our products and services, could you please detail the points that particularly disappointed you? Our team is here to listen to find a solution together.
R
Raphaël N.
Rating: 1 out of 5
following a purchase from 27/09/2024
Error in the delivery for two ordered items.
Translated reviews
Response from Esprit Padel Shop
Hello Raphael,
I have noted your feedback.
Please do not hesitate to contact us directly by email, in order to best handle your request and understand what happened.
Have a nice day!
Best regards.
B
Bertrand B.
Rating: 3 out of 5
following a purchase from 23/09/2024
Good experience but order placed on Monday before 12 PM and only shipped on Wednesday instead of the same day.
Translated reviews
Response from Esprit Padel Shop
Hello Bertrand,
Thank you for your comment following your purchase.
I am sorry for the slight delay; we always do our best to process your orders on the same day.
I hope to see you again soon on our site.
Best regards.
J
Julien G.
Rating: 3 out of 5
following a purchase from 20/09/2024
A lot of choices and competitive prices. However, the delivery was a bit longer than the deadlines displayed on the site.
Translated reviews
Response from Esprit Padel Shop
Hello Julien,
Thank you for your comment following your purchase on our site.
I am sorry for the transport delay, which is beyond our control.
I still hope to see you again soon on our site.
Best regards.
We use cookies for audience measurement and improving user experience.
English 