Esprit Padel Shop consistently delivers with fast, careful shipping and products arriving exactly as described, often in 24 hours or less and well packaged. Customers praise a wide selection, helpful product comparisons, and strong value for money, including competitive discounts and promotions. The service is reliable and responsive, with smooth ordering experiences, reusable order tracking, and attentive touches like a small gift for first-time buyers, leading to high overall satisfaction. Many reviews highlight positive experiences with product recommendations, fast delivery to Paris, and confidence in returning to the site for future padel purchases.
It's a shame to have paid for shipping to get it faster but in the end to receive it late and without a signature when it was supposed to be the opposite logically, despite these downsides, very satisfied with the racket as well as your reaction times after contact, best regards.
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Response from Esprit Padel Shop
Hello Benoit!
Indeed, it seems there was a delay in your delivery, I have just refunded you these shipping costs accordingly.
Have a very nice day!
C
Carmelo C.
Rating: 3 out of 5
following a purchase from 17/07/2025
Change the delivery person. DHL! The delivery person came without knocking on the door, I was there but he preferred to leave a note on the door, probably quicker for him, as a result I picked it up the next day for a birthday that day, thank you.
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Response from Esprit Padel Shop
Hello Carmelo,
Unfortunately, the delivery person who comes to your door depends on the DHL agency in your area and may change.
We are sorry for this problem and will make sure to pass it on to the carrier.
Have a nice day.
S
Sebastien R.
Rating: 3 out of 5
following a purchase from 08/07/2025
I bought an item that is marked on the site as compatible with all rackets but for 3/4 it does not hold.
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Response from Esprit Padel Shop
Hello Sébastien,
Indeed, as marked in the description, the product is not compatible with Babolat rackets, if it was Babolat rackets then it is normal, we are sorry for that.
Have a very nice day!
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David B.
Rating: 3 out of 5
following a purchase from 06/07/2025
Racket sent in a box, without any protection. Given the price of the items, it's outrageous.
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Response from Esprit Padel Shop
I am sorry for this problem. We are vigilant about the protection of items: when the brand does not provide a cover, we use double thickness bubble wrap to ensure maximum protection.
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Nolan D.
Rating: 3 out of 5
following a purchase from 15/06/2025
Nothing to say about the site and the delivery. However, the first time I played with the new racket, it made noise inside as if a piece was broken.
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Nicolas R.
Rating: 3 out of 5
following a purchase from 05/06/2025
Delivery made and with the ordered product. However, I ordered on Thursday and chose Chronopost to have my racket in 48 hours (to try it on match day Sunday) and unfortunately I only received it on Tuesday (holiday Monday), so I spent 8.90 euros for nothing! Disappointing.
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Alexandre F.
Rating: 3 out of 5
following a purchase from 19/05/2025
+ the choice and fast delivery - promotions less attractive
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Jerry H.
Rating: 3 out of 5
following a purchase from 28/04/2025
Wide selection of rackets, fast service, responsive customer service. The only downside, the racket I ordered was described as having a "medium" balance, and it turns out it is more "head heavy."
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Response from Esprit Padel Shop
We thank you for your review. We are delighted with your satisfaction regarding our selection of rackets, the speed of service, and the responsiveness of customer service.
Regarding the balance, there is a clarification: the racket is not "head heavy" but is a teardrop racket. This shape does not affect the balance in the same way as a head-heavy weight.
Feel free to contact us if you have any other questions.
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Lilian M.
Rating: 1 out of 5
following a purchase from 14/04/2025
Hello, I have the impression of having received a counterfeit.. I used it for the first time yesterday and the plastic vibrates from the first hit and the plastic is already coming off in the center even though it has not suffered any shock... really disappointed..
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Thomas H.
Rating: 3 out of 5
following a purchase from 16/04/2025
I am happy with the speed of delivery. However, I am very disappointed with the product, first use and the zipper of the cover is already not working.
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Response from Esprit Padel Shop
Hello Thomas,
We are sorry to hear about your problem.
Can you send us an email at [email protected]?
We will find a solution with the warranty :)
Have a very nice day!
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Vincent P.
Rating: 1 out of 5
following a purchase from 15/04/2025
The balls purchased "Hero Pro + Durability" lasted me only one session! When I wanted to reuse them, they were soft, I do not recommend these tubes.
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Response from Esprit Padel Shop
Hello! Thank you for your feedback. This is indeed abnormal and is probably a manufacturing defect.
We invite you to contact our customer service. We will be happy to send you a new tube of balls as a replacement.
S
Simon V.
Rating: 2 out of 5
following a purchase from 10/04/2025
Fast, efficient delivery service Problem, my racket arrived cracked at the handle... impossible to contact anyone to resolve this dispute
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Response from Esprit Padel Shop
Hello! Thank you for your feedback. We are sincerely sorry to hear that your racket arrived cracked.
Please contact our customer service at the following address: [email protected]. We respond to all our emails and will do our best to resolve this issue quickly.
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David B.
Rating: 3 out of 5
following a purchase from 16/03/2025
I received the racket on time, nothing to say on that side, but the little disappointment is that I would have thought given the price that it could have been sent with a cover.
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Response from Esprit Padel Shop
Hello David, indeed the brands have stopped providing covers with the rackets.
We are sorry about that.
Have a very nice day.
F
Florian A.
Rating: 3 out of 5
following a purchase from 13/03/2025
Quick, but I hadn't seen that there was nothing like protection for the rackets, just loose bubble wrap.
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Response from Esprit Padel Shop
Hello Florian!
All rackets come with this factory protective bubble wrap, we add extra bubble wrap in our boxes to protect everything!
Have a very nice day.
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Chadia H.
Rating: 3 out of 5
following a purchase from 12/02/2025
Hello Unfortunately I contacted your customer service about the availability of the adidas metalbone in 354, I was confirmed that it was available with this weight. I even specified this later in the comment of my purchase. And finally I receive a 351 gram. Disappointed.
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Response from Esprit Padel Shop
Hello,
We understand your disappointment regarding the weight of your adidas Metalbone. A variation of 3 grams can occur between different scales.
If this difference is a problem for you, please feel free to contact us again.
D
Denis C.
Rating: 3 out of 5
following a purchase from 01/02/2025
Excellent bag
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Clement P.
Rating: 3 out of 5
following a purchase from 27/01/2025
Order well received
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Pierre L.
Rating: 3 out of 5
following a purchase from 18/01/2025
Racket in diamond shape and not water drop (actually, rather hybrid shape). Not suitable for my level/need, as it does not correct my technical flaws, which a water drop tends to do more. Since I tried it once as a principle, non-refundable. Too bad, I will inquire better next time. However, I give 3/5 because when the shot is successful, it is deadly!
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Response from Esprit Padel Shop
Hello,
Thank you for your review and feedback. We are happy to see that you appreciate the power of the racket when the shot is successful!
Regarding the shape, Babolat does indeed describe it as a water drop shape. However, we understand that your feeling is different and that you consider it more of a hybrid shape. We take note of your comment, it helps us better understand our customers' expectations.
For your next racket, feel free to contact us before making your choice. We can then advise you better based on your level and needs.
Thank you again for your contribution!
S
Sebastien J.
Rating: 2 out of 5
following a purchase from 13/01/2025
It's a shame that the return for exchange is chargeable, if I had known I wouldn't have ordered from them
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Response from Esprit Padel Shop
Hello, you will find all the information on the same page where you made your return: https://esprit-padel-shop.com/pages/retours
Have a very nice day :)
A
Agnes R.
Rating: 1 out of 5
following a purchase from 11/01/2025
Very disappointed, shoes too small, non-exchangeable as out of stock. And there, BAD SURPRISE!! Shipping costs at my expense... next time I will read the fine print better.
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Response from Esprit Padel Shop
Hello, you will find all the information on the same page where you made your return: https://esprit-padel-shop.com/pages/retours
Have a great day :)
D
Des C.
Rating: 3 out of 5
following a purchase from 03/01/2025
The package was marked delivered after 8 days of waiting. Except that I did not receive my package as indicated, I had to contact the post office which informed me that there was no name on the package nor house number. The package was delivered to my neighbor.
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Response from Esprit Padel Shop
Hello, indeed we are not yet at the stage of having our own delivery company.
So we trust our service providers, however, as with all deliveries, sometimes we can encounter a problem. You can send us an email at [email protected] with your information to resolve this as quickly as possible.
Have a very nice day.
T
Thomas B.
Rating: 2 out of 5
following a purchase from 02/01/2025
Not too many big discounts during the sales. And shipping costs to return items that do not fit us. Might as well buy from other stores with free return shipping
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Response from Esprit Padel Shop
Hello!
The sales started on January 8th so unfortunately there were no sales offers at the time of your order :)
Have a very nice day.
S
Sophie M.
Rating: 3 out of 5
following a purchase from 09/12/2024
The item arrived as described. However, too big. I reported it but received no response for a possible exchange.
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Response from Esprit Padel Shop
Hello Sophie!
We just checked and unfortunately have no message in your name.
To make a return, you will need to follow the procedure via this link: https://esprit-padel-shop.com/pages/retours
The site will guide you without any problem :)
Have a very nice day.
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Bastien C.
Rating: 2 out of 5
following a purchase from 25/12/2024
I have been waiting for a response from customer service for 2 weeks because the ordered item had a defect
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Response from Esprit Padel Shop
Hello Bastien!
The customer service has been validated, and we sent you a new bag a week ago.
If you could confirm that the problem has been resolved that would be great.
Have a very nice day!
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Camille Et Gallown L.
Rating: 1 out of 5
following a purchase from 25/12/2024
Hello, I still have not received the book because the post office, which finds my address daily as given, has not found it! I have done what is necessary to additionally provide the building letter. I was supposed to be delivered on Thursday and still nothing! I cannot rate you for now. Best regards.
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Response from Esprit Padel Shop
Hello, indeed we are not yet at the stage of having our own delivery company.
We therefore trust our service providers, however, as with all deliveries, sometimes we can encounter a problem. You can send us an email at [email protected] with your information to resolve this as quickly as possible.
Have a great day.
P
Philippe M.
Rating: 1 out of 5
following a purchase from 20/12/2024
Well received but very disappointed to receive a racket without a cover. Especially since a friend bought the same racket and received the cover.
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We invite you to check the product sheet of your racket, the presence of a cover is indicated there. If it was included and you did not receive it, please contact us. Otherwise, covers are available on our site.
J
Jeremy F.
Rating: 3 out of 5
following a purchase from 14/12/2024
Damaged handle but responsive after-sales service
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Damien B.
Rating: 1 out of 5
following a purchase from 18/12/2024
Product received with grip torn by plastic protection. Solution? They are aware of the problem and offer me a beautiful grip
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We are sincerely sorry for the issue with the grip of your racket. We understand your disappointment.
We know that this can happen, even if it is fortunately not a frequent situation. We offer to send you exactly the same grip, new and without defects.
Would you like us to proceed with this shipment? Please let us know.
Once again, we apologize for this inconvenience.
M
Moi R.
Rating: 3 out of 5
following a purchase from 16/12/2024
Request for a gift wrapping but nothing
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Cynthia L.
Rating: 3 out of 5
following a purchase from 16/12/2024
The prices are attractive and the shipping is fast, but the negative point is that if the item is too small or the opposite, we have to pay 6.90 for the return when we just want an appropriate size without being able to try it beforehand. The reason given is also not coherent because if we return and make a credit note, we no longer pay them. The shipping cost is excessive.
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Moussa B.
Rating: 3 out of 5
following a purchase from 30/11/2024
Promotion a bit expensive anyway
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Response from Esprit Padel Shop
Hello,
Thank you for your review. We understand that our promotions can sometimes seem a bit expensive. We do our best to offer you the most advantageous prices possible while taking into account our costs and market fluctuations.
We strive to find the best balance between quality, service, and price for our customers. Your opinion is important to us and helps us improve.
J
Jerome R.
Rating: 3 out of 5
following a purchase from 30/11/2024
Racket received quickly but the grip was taped with the packaging. I am still waiting for a replacement grip....
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Response from Esprit Padel Shop
Hello,
Thank you for your review. We sincerely apologize for the issue with the grip of your racket. We understand your disappointment and deeply regret this inconvenience.
We have checked your file and we see that you have indeed received your replacement grip. We hope everything is back to normal now and that you can fully enjoy your new racket.
If you have any questions or need further assistance, please do not hesitate to contact us.
M
Manon C.
Rating: 3 out of 5
following a purchase from 29/11/2024
I did not receive the tube of balls offered for purchases over 100 euros.
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Response from Esprit Padel Shop
Hello,
Thank you for your review. To benefit from the offer, it was necessary to add the tube of balls to your cart and enter the corresponding promo code when validating your order.
Feel free to contact us directly. We will be happy to make a commercial gesture for you.
Best regards.
E
Edouard L.
Rating: 2 out of 5
following a purchase from 29/11/2024
Product return policy not great
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We are sorry that our return policy does not suit you. We are constantly looking to improve, and your feedback is valuable to us.
Do not hesitate to contact us to discuss your situation and see how we can help you.
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Lam V.
Rating: 3 out of 5
following a purchase from 24/11/2024
Too bad there is no guarantee of refunding the price difference within 30 days because the product was purchased and dropped 5 days later.
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Daniel P.
Rating: 3 out of 5
following a purchase from 20/11/2024
Good
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Mickael P.
Rating: 1 out of 5
following a purchase from 18/11/2024
The bullpadel shoes hurt my ankle inside, too stiff and therefore the skin has come off, a scab has appeared and it is really uncomfortable at this level of the shoe
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Antoine B.
Rating: 3 out of 5
following a purchase from 14/11/2024
Good product, good price, but disappointing delivery service: delivery to a pickup point is only ensured by Mondial Relais, does not allow choosing the store in question, and the package is only kept there for a week. It should be possible to choose where we want to pick up our package.
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Pol S.
Rating: 1 out of 5
following a purchase from 16/11/2024
Hello, my racket had a problem after an hour of play, a strange noise when I hit the ball and a loss of power
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Yann D.
Rating: 1 out of 5
following a purchase from 12/11/2024
Disappointed, I still have not received my racket ordered 11 days ago. I needed it for a tournament this weekend and the announced delay was 72 hours! I still don't know if I will receive it. In short, I do not recommend Esprit Padel Shop
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Response from Esprit Padel Shop
Hello Yann,
We are sorry for the delay of your order and understand your frustration. Your racket was indeed shipped on time, but the delay is due to a transport issue, independent of our will.
In the meantime, we have processed your refund and would like to apologize for the inconvenience caused.
Thank you for your understanding, and good luck with your upcoming tournaments!
The Esprit Padel Shop team
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