Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
Purchase of a Babolat Air Vertuo 2023 racket, a large crack appeared after 3 months of use, yet without a big shock, the manufacturer does not want to honor the warranty, do not buy Babolat the rackets are too fragile and after-sales service is absent.
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Guillaume D.
Rating: 1 out of 5
following a purchase from 18/04/2024
No support from customer service
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Christophe R.
Rating: 3 out of 5
following a purchase from 14/04/2024
Fast delivery. Disappointed to receive the racket in a plastic packaging without at least a small cover from the concerned brand.
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Vincent P.
Rating: 2 out of 5
following a purchase from 05/04/2024
Hello, Upon receiving the Siux Genesis II racket, the red end caps (dampeners) are missing. Can you send them to me? Thank you.
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Yann L.
Rating: 2 out of 5
following a purchase from 30/01/2024
Package returned twice by the carrier without explanation. Therefore long delivery time. I had to call several times…
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nicolas L.
Rating: 2 out of 5
following a purchase from 31/03/2024
Disappointed the plastic of the racket handle is melted on the grip. Okay racket on clearance cheap but I had to change the grip.
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Celine G.
Rating: 3 out of 5
following a purchase from 29/03/2024
The racket is superb, lightweight, and easy to play with. However, I paid a tax for it to be delivered next to my house and I had to manage to pick it up from a collection point that was not the one indicated. It's not normal.
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Godefroy M.
Rating: 1 out of 5
following a purchase from 26/03/2024
I haven't received anything at all
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Pascal E.
Rating: 3 out of 5
following a purchase from 27/03/2024
The racket is good to say. At the price, delivery is normally free.
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Alexandre L.
Rating: 1 out of 5
following a purchase from 26/03/2024
Racket received with a weight of 380g, too heavy... Response from customer service 'we're not going to weigh all the rackets'
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Bruno P.
Rating: 3 out of 5
following a purchase from 19/03/2024
Nothing to report. Product as expected. Delivery instructions not respected. The delivery person never contacted me even though it was explicitly requested.
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Response from Esprit Padel Shop
Hello Bruno,
We are sorry to hear that you encountered a problem with the carrier. Your feedback is important to us, and we will investigate this incident to prevent it from happening again.
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Christophe S.
Rating: 2 out of 5
following a purchase from 18/01/2024
Shoe fabric cracked after 1 month.
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Response from Esprit Padel Shop
Hello Christophe!
For any breakage and manufacturing defect, you can check our warranty conditions at the following link: https://esprit-padel-shop.com/pages/politique-de-service-apres-vente-sav
We will process your request as quickly as possible!
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poirier M.
Rating: 1 out of 5
following a purchase from 11/01/2024
Problem with my racket, no response...!!!
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Response from Esprit Padel Shop
Hello Matthieu!
I do not see any email under your name on our customer service email ([email protected]).
Could you please send us an email with:
- 5 to 6 clear photos of the racket, focusing on the sides and any cracks
- Serial number (barcode or QR code)
We will resolve this!
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Lewin B.
Rating: 3 out of 5
following a purchase from 18/01/2024
Nice, but sent the wrong racket. Error corrected afterwards.
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Response from Esprit Padel Shop
Hello Lewin, we sincerely apologize for this error.. We immediately rectified this mistake and shipped the correct racket. We thank you for your understanding and remain at your disposal for any other questions or concerns.
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Bruno C.
Rating: 3 out of 5
following a purchase from 09/03/2024
Good, but too many products out of stock. Gift card received for Christmas, purchase made in March with items chosen by default because what I wanted was still not available 3 months later.
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Luna G.
Rating: 3 out of 5
following a purchase from 08/03/2024
I ordered a BullPadel racket and did not receive a cover for the racket. The price of the racket is already high so I could have had a gesture regarding the cover…
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Response from Esprit Padel Shop
Hello Luna,
Indeed, brands no longer provide covers with their rackets for the most part. Unfortunately, we have to adapt to the brands' requirements.
Wishing you an excellent day,
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Arnaud G.
Rating: 2 out of 5
following a purchase from 08/01/2024
I had requested a home delivery package, and I had to go pick it up at a relay point.
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Response from Esprit Padel Shop
Hello Arnaud,
We are sorry to hear that your package was not delivered to your home as planned and that you had to pick it up at a relay point. Your feedback is important to us, and we will investigate this incident to prevent it from happening again.
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Jean Pascal M.
Rating: 3 out of 5
following a purchase from 02/02/2024
Very good, delivery on time.
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Charline C.
Rating: 1 out of 5
following a purchase from 15/07/2023
Poor quality of the racket. Played once with it and it is broken at the head of the racket and is no longer functional! No response to complaints by email and by phone...
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ROBERT H.
Rating: 2 out of 5
following a purchase from 14/12/2022
Very disappointed with the order tracking. Error in delivery and very poor tracking.
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Response from Esprit Padel Shop
Hello Robert,
We are sincerely sorry to hear this. We want to clarify that this is an isolated case, but it does not diminish our responsibility. We take your feedback into account and are working to improve our service. Please contact us directly to resolve the delivery error. Your satisfaction is our priority.
Best regards,
The Esprit Padel Shop team
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Julien H.
Rating: 2 out of 5
following a purchase from 13/12/2022
I am very disappointed the grip was torn off and the racket has defects for me a drop of resin on it scratch on the side after very pleasant to play but I ordered once and it will be the only one. Have a good holiday.
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Response from Esprit Padel Shop
Hello Julien,
We tried to contact you by email regarding this problem but we did not receive a response. Please do not hesitate to contact us if needed.
The Esprit Padel Shop team
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