Customer reviews of Esprit Padel Shop

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 9 410 published reviews
5 8 510 90% 4 719 8% 3 97 1% 2 34 0% 1 50 1%

Summary of reviews

Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.

Reviews 1, 2 and 4 stars

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M
Michaël B.
Rating: 4 out of 5
following a purchase from 01/09/2024
Bag conforms to the description. Protection tape too wide. Fast delivery, serious company
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Response from Esprit Padel Shop
Hello Michael,

Thank you for your comment which makes us very happy.

I hope to see you again soon on our site.

Sportingly.
R
raphael P.
Rating: 2 out of 5
following a purchase from 01/09/2024
Racket arrived damaged. Other than that everything was perfect.
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Response from Esprit Padel Shop
Hello Raphael,

I am sorry to hear that your racket arrived damaged.

To best handle your request, please contact us by email at [email protected]

Have a nice day!

Best regards.
P
Pascale C.
Rating: 4 out of 5
following a purchase from 29/08/2024
perfect
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Response from Esprit Padel Shop
Hello Pascale!

Thank you for your comment following your purchase on our site.

I hope to see you again soon on our site and with a 5/5 on your next purchase ;)

Have a nice day and see you soon!

Sportingly.
G
Gabriel E.
Rating: 4 out of 5
following a purchase from 29/08/2024
Excellent site
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Response from Esprit Padel Shop
Hello Gabriel,

Thank you for your comment following your purchase.

I hope to see you again soon on our site!

Sportingly.
L
Ludovic B.
Rating: 4 out of 5
following a purchase from 27/08/2024
Attractive site
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Response from Esprit Padel Shop
Hello Ludovic,

Thank you for your comment which makes us very happy!

I hope to see you again soon on our site.

Have a nice day!

Sportingly.
N
Nicolas D.
Rating: 1 out of 5
following a purchase from 22/08/2024
Following a size issue, I returned the pair of shoes ordered on August 28, using the return slip provided by the Esprit Padel Shop site, requesting the reshipment of the larger size in exchange. To this day, September 4 (8 days later), no follow-up from the site, no reshipment of the replacement product, and the site does not provide any satisfactory response to my inquiries, constantly extending the deadline communicated to me. I even wonder if it is not a scam. Beware of this site.
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Response from Esprit Padel Shop
Hello Nicolas,

I have noted your message and I apologize for the delay regarding the return.

According to the carrier's tracking, the package will be delivered to us today:

https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XT216269436TS

Upon receipt, we will proceed with the exchange of the item.

I apologize for the delay, which is independent of our will.

I remain at your disposal, if needed, at the following address:
[email protected]

Have a nice day and see you soon!

Best regards

Romain
Customer service manager.
A
Arnaud S.
Rating: 4 out of 5
following a purchase from 24/08/2024
Fast and conforms to my order
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Response from Esprit Padel Shop
Hello Arnaud,

Thank you for your comment following your purchase on our site.

Feel free to give us feedback on your racket after use ;)

Good matches to you and see you soon on our site.

Sportingly.
C
Christophe P.
Rating: 4 out of 5
following a purchase from 23/08/2024
Fast delivery, product conforms to the description. 1 remark: the handle protection was so sticky that it damaged the overgrip of the handle during unpacking
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Response from Esprit Padel Shop
Hello Chris,

I have taken note of your message and I apologize for the inconvenience.

A response was sent to you by email on 3/09.

We are waiting for your response.

Have a nice day.

Sportingly.
S
Salvador M.
Rating: 4 out of 5
following a purchase from 22/08/2024
Very good product at a good price. Too bad we can't pay with the club loyalty card. I think there would be more purchases if we could pay with the card... Best regards
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Response from Esprit Padel Shop
Hello Salvador,

Depending on your purchases, you accumulate points that allow you to obtain discounts on your purchases ;)

Have a nice day!

Sportingly.
G
guy D.
Rating: 4 out of 5
following a purchase from 23/08/2024
fast delivery and super rackets.
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Response from Esprit Padel Shop
Hello Guy,

Thank you for your comment following your purchase.

Feel free to let us know what you think of the racket after use.

Have a nice day and see you soon!

Sportingly.

Romain
A
Alexandre B.
Rating: 1 out of 5
following a purchase from 22/08/2024
New racket after 4 days 2 cracks!!! And I don't have a high level. 180€ gone up in smoke
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Response from Esprit Padel Shop
Hello Alexandre,

Thank you for your comment.

I am sorry for the inconvenience.
To best address your dissatisfaction, please send us photos by email to the following address:
[email protected]

Have a nice day and see you soon!

Romain
M
Maroura T.
Rating: 4 out of 5
following a purchase from 15/08/2024
Good product, massive choices, super fast shipping (4 days in French Polynesia), good packaging for the paddle (box + bubbles), nice prices on sales. The only down point for me is the shipping price (70€).
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Jean pierre A.
Rating: 1 out of 5
following a purchase from 13/08/2024
Not at all commercial, the shortest sentences are the best
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Response from Esprit Padel Shop
Hello Jean Pierre,

I have noted your dissatisfaction following your purchase.

To better understand your opinion, please detail the problem encountered. We will respond as soon as possible and a solution will be provided.

You can contact us directly at the email address:
[email protected]

Have a nice day.
J
julien M.
Rating: 1 out of 5
following a purchase from 11/08/2024
I ordered a racket, it apparently had some shocks that were masked with paint. For a racket at 240€, it's really mediocre.
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Response from Esprit Padel Shop
Hello Julien,

I have noted your message.

To best handle your request, please write to us at: [email protected]

Please ensure you have sent:

- 5-6 photos of the racket
- A serial number on the racket or a barcode
- Your full name and contact details (postal address, phone number, order number)

We remind you of our warranty conditions:

- All our padel rackets are covered by a standard warranty of 6-8 months from the date of purchase.

- The warranty does not cover damages caused by misuse, negligence, abusive use, an accident, or unauthorized modification of the racket (glass, shock, net, etc.)...

- The warranty is only valid for the original buyer and cannot be substantial.

I remain at your disposal if needed.

Best regards.
B
Bernard H.
Rating: 4 out of 5
following a purchase from 10/08/2024
Quick response to my question!
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Thibault G.
Rating: 1 out of 5
following a purchase from 01/08/2024
Hello, I recently placed an order for two rackets. After only one game, my FILA racket cracked. I was very careful, not wanting to damage it, I even preferred to lose a point rather than hit near the glass... I am very disappointed. Can you contact me for an exchange or refund please? Best regards, Thibault
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Response from Esprit Padel Shop
Hello Thibault!
I invite you to check our customer service:
https://esprit-padel-shop.com/pages/politique-de-service-apres-vente-sav
Our teams will find a solution :)
R
Romain D.
Rating: 1 out of 5
following a purchase from 04/08/2024
I received my order with defects on the racket in several places. I play once and the overgrip comes off. It's just unacceptable for a racket at that price.
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Response from Esprit Padel Shop
Hello Romain,
We are really sorry that your racket has defects. This is obviously not acceptable.
We invite you to contact our after-sales service at the address [email protected] so that we can resolve this issue as quickly as possible.
Thank you for your understanding and again sorry for this inconvenience.
R
Rita N.
Rating: 4 out of 5
following a purchase from 29/06/2024
Good racket but I expected it to come with a cover.
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Nicolas G.
Rating: 4 out of 5
following a purchase from 28/07/2024
Racket received quickly. Very good quality.
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Yohan S.
Rating: 4 out of 5
following a purchase from 26/07/2024
Fast delivery and well-packaged parcel, the only downside is that the racket didn't come with a small cover. Otherwise, top-notch.
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Olivier J.
Rating: 4 out of 5
following a purchase from 25/07/2024
Delivery as expected
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Patrick M.
Rating: 4 out of 5
following a purchase from 23/07/2024
Well received and quite quickly
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Fabrice P.
Rating: 4 out of 5
following a purchase from 21/07/2024
very good material and received quickly
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Rodolphe C.
Rating: 4 out of 5
following a purchase from 20/07/2024
Good shoes, the soles are a bit hard
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Raphaël K.
Rating: 4 out of 5
following a purchase from 20/07/2024
The 2 rackets were delivered and are as described.
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Maxime C.
Rating: 4 out of 5
following a purchase from 15/07/2024
Fast and careful shipping. The only downside is that the plastic on the handle was stuck to it and when removed, small pieces came off. But this is more due to a manufacturing defect than the reseller site.
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Alexandre V.
Rating: 4 out of 5
following a purchase from 14/07/2024
Very good site, a lot of in-depth explanations on the proposed items. Lots of descriptions. The phone service is great, they answer all your questions. I just have to use the request I received a few days ago.
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Alain B.
Rating: 4 out of 5
following a purchase from 13/07/2024
Extra
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Julien L.
Rating: 4 out of 5
following a purchase from 12/07/2024
Wide range of equipment. Fast delivery and without problems. Attractive prices even if not necessarily the lowest according to the references.
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fred C.
Rating: 4 out of 5
following a purchase from 08/07/2024
Close to perfection
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Rosaria N.
Rating: 4 out of 5
following a purchase from 08/07/2024
Super fast
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Christophe B.
Rating: 4 out of 5
following a purchase from 08/07/2024
Very good
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Morgan B.
Rating: 4 out of 5
following a purchase from 07/07/2024
Very good
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Jeremy R.
Rating: 4 out of 5
following a purchase from 07/07/2024
nothing to say, delivery on time and punctual!!
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Benjamin R.
Rating: 4 out of 5
following a purchase from 03/07/2024
too much spam in the mailbox....
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Sylvain D.
Rating: 4 out of 5
following a purchase from 05/07/2024
Compliant products
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Joël D.
Rating: 4 out of 5
following a purchase from 29/06/2024
Lowest price, good advice, perfect delivery tracking. I give 4 stars because the delivery was one day late.
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Audrey R.
Rating: 4 out of 5
following a purchase from 28/06/2024
Clear site, parcel arrived on time
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Quentin M.
Rating: 4 out of 5
following a purchase from 27/06/2024
Fast delivery, product conforms to the description
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mickael B.
Rating: 4 out of 5
following a purchase from 20/06/2024
Received quickly but the racket was not exactly like in the photo, the anti-vibrations are black and not red.
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