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J
Rating: 4 out of 5
Good products at very good prices BUT BUT BUT I buy from Belgium and the delivery times are really too long...
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Customer reviews of Esprit Padel Shop
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 827 published reviews
Summary of reviews
Esprit Padel Shop consistently delivers with fast, careful shipping and products arriving exactly as described, often in 24 hours or less and well packaged. Customers praise a wide selection, helpful product comparisons, and strong value for money, including competitive discounts and promotions. The service is reliable and responsive, with smooth ordering experiences, reusable order tracking, and attentive touches like a small gift for first-time buyers, leading to high overall satisfaction. Many reviews highlight positive experiences with product recommendations, fast delivery to Paris, and confidence in returning to the site for future padel purchases.
Reviews 1, 2 and 4 stars
Reset filtersF
Rating: 2 out of 5
Despite the online comparator that gives good indications, it is impossible to return a racket if the grip plastic has been removed. However, it needs to be removed to realize that it does not fit the player's hand. I am left with a brand new racket on my hands.
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Response from Esprit Padel Shop
Hello Florent,
The plastic on the handle serves as a guarantee of a new product; if you remove it, it is impossible for us to accept the return. Everything is well explained in our Return Policy. You can contact our second-hand service to sell your racket.
Thank you for your understanding.
The plastic on the handle serves as a guarantee of a new product; if you remove it, it is impossible for us to accept the return. Everything is well explained in our Return Policy. You can contact our second-hand service to sell your racket.
Thank you for your understanding.
M
Rating: 4 out of 5
Top service, top shipping.
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D
Rating: 4 out of 5
Very fast delivery but to a different delivery point than expected, within a radius of 10 km. Exact item, correct size but some discomfort due to the shape (shoe not made for a strong kick).
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Y
Rating: 4 out of 5
I ordered my racket on Thursday, May 14 (holiday)... on Saturday morning I had an email saying that the racket was at the pickup point.... magnificent
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F
Rating: 1 out of 5
Delivery time not respected
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Response from Esprit Padel Shop
Hello Francis,
We apologize, the carriers have been a bit late these last few days due to the holidays, we tried to ship the packages as quickly as possible!
We apologize, the carriers have been a bit late these last few days due to the holidays, we tried to ship the packages as quickly as possible!
J
Rating: 2 out of 5
The return policy is not suitable for clothing => the return fees are too high for a garment that has not been tried on.
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Response from Esprit Padel Shop
Hello Jérôme,
Return fees are only charged if you choose a refund, not for a store credit or an exchange. If the item does not fit you, you can exchange it at no additional cost!
Return fees are only charged if you choose a refund, not for a store credit or an exchange. If the item does not fit you, you can exchange it at no additional cost!
R
Rating: 4 out of 5
Order arrived late but due to the post in Belgium. Otherwise nothing to say about Esprit Padel
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J
Rating: 4 out of 5
Effective
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B
Rating: 4 out of 5
Very good, interesting price
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J
Rating: 1 out of 5
I have nothing to say about the quality of the product and the speed of delivery. However, I am very disappointed because an additional €30 discount was made on my racket the day after my order, I feel like I was taken advantage of, I will not order from this site again.
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Response from Esprit Padel Shop
Hello Jean-Marc,
Unfortunately, that's the game of promotions, next time you have this problem, send us an email, we'll see what we can do!
Unfortunately, that's the game of promotions, next time you have this problem, send us an email, we'll see what we can do!
G
Rating: 4 out of 5
Very good site
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F
Rating: 4 out of 5
Quality article at a very good price, I recommend
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A
Rating: 4 out of 5
Great
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M
Rating: 4 out of 5
Everything went well
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L
Rating: 4 out of 5
Fast
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S
Rating: 4 out of 5
When I ordered, it was impossible to use a promo code, indicated on the site, and the next day, a new promo code was active. So I couldn't take advantage of it. For the rest, perfect delivery.
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W
Rating: 4 out of 5
Order of a racket on Monday (holiday), received on Friday. Well packaged.
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K
Rating: 4 out of 5
product descriptions helping then simple and quick purchase.
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L
Rating: 4 out of 5
fast delivery and good racket
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A
Rating: 4 out of 5
Very good site
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L
Rating: 4 out of 5
Order compliant. Fast delivery top
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R
Rating: 4 out of 5
Quick shipment of the package the racket well packaged. A small cover would have been appreciated.
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R
Rating: 4 out of 5
Very good, satisfaction guaranteed
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S
Rating: 4 out of 5
Order conforms to my request Fast
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D
Rating: 2 out of 5
The site is great, the delivery very fast. However, the return policy is disappointing.
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Response from Esprit Padel Shop
Hello David,
Our policy is quite clear, unfortunately we cannot take back a racket that has already been unwrapped, it is no longer considered new.
Some rackets are available for testing so you can get an idea before making a purchase!
Our policy is quite clear, unfortunately we cannot take back a racket that has already been unwrapped, it is no longer considered new.
Some rackets are available for testing so you can get an idea before making a purchase!
C
Rating: 4 out of 5
Good service
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L
Rating: 4 out of 5
Well received the package and this time I received an email unlike last time.
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F
Rating: 4 out of 5
Very good site with nice promotions and fast delivery
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J
Rating: 2 out of 5
No testing period for the racket. Other online platforms allow a testing period, of course if the racket is returned it has to be as per delivery.
A
Rating: 4 out of 5
I am disappointed that I paid for a delivery to be faster and that I received this delivery almost at the same time as my second order. Knowing that, I wouldn't have paid more than 11 euros extra.
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Response from Esprit Padel Shop
Hello Amélie,
Indeed, Chronopost had a slight delay in delivery, we will try to do better next time!
Have a nice day
Indeed, Chronopost had a slight delay in delivery, we will try to do better next time!
Have a nice day
D
Rating: 4 out of 5
package dropped in a box in a Monoprix instead of at my place as agreed?
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J
Rating: 4 out of 5
Hello, the delivery went very well. The product was exactly what I expected. I tested the racket and it suits me perfectly. The only negative point is that I am very disappointed with the grip of the racket which was damaged by the protective plastic making the feel not very pleasant in hand and it breaks my heart for a racket at 265€ full price. What would be the conditions to exchange the racket? Best regards. Jonathan Detailleur
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G
Rating: 4 out of 5
RAS
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C
Rating: 4 out of 5
Race
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C
Rating: 4 out of 5
It's a gift I have to give so I have no opinion to share. However, I find it very pretty.
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Y
Rating: 4 out of 5
Fast and efficient.
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M
Rating: 4 out of 5
Delivery delayed
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