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A
Rating: 4 out of 5
Great but with a particularly unpleasant smell.
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Customer reviews of Esprit Padel Shop
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 410 published reviews
Summary of reviews
Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
Reviews 1, 2 and 4 stars
Reset filtersM
Rating: 4 out of 5
Nothing to report
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C
Rating: 4 out of 5
Speed of order reception. I gave four stars instead of five because the racket cover was torn on 5cm. otherwise it met my expectations.
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E
Rating: 2 out of 5
The racket received had packaging that was falling apart with plastic stuck everywhere on the racket and my hands. I don't know under what conditions the racket's pouch was kept but it was not a pleasant unboxing experience. I had to throw away the pouch that was leaving pieces of plastic everywhere while for resale, it would have been useful.
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Response from Esprit Padel Shop
Hello, we apologize for this inconvenience. With the very low temperatures this winter, the material of the pouch may have weakened and crumbled during transport.
We do not want you to be left with this bad experience. We can send you a new pouch for free. Do not hesitate to get back to us by email :)
We do not want you to be left with this bad experience. We can send you a new pouch for free. Do not hesitate to get back to us by email :)
F
Rating: 4 out of 5
Very good course
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A
Rating: 4 out of 5
Perfect
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L
Rating: 4 out of 5
Fast shipping
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P
Rating: 4 out of 5
Package well received, satisfied with the racket. Given the quality of the racket, I expected to have a specific case.
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F
Rating: 4 out of 5
Very good, but I imagined receiving the SIUX Stupa with a real cover, not a net..., especially after buying my 3rd racket in less than a year and the problem I had with the Bull Padel shorts that I finally repaired with a seamstress.... This time, the shipment took almost a week, while my first racket, a Babolat Lébron that you will find on my customer file, arrived the day after my order... Available orally at 0683645716 / Regards. Francis LACOMA
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A
Rating: 4 out of 5
Very good product, quality. But a bit long for shipping..
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J
Rating: 4 out of 5
Customer service and top service
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M
Rating: 4 out of 5
I picked up my package, the racket is beautiful, however I found that there was a small scratch on the white of the racket.
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S
Rating: 4 out of 5
The products were as expected and especially of quality. The order was well packaged and especially delivered within a short period of 3 days. Very good customer experience!
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P
Rating: 4 out of 5
Ordered and impeccable delivery
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D
Rating: 4 out of 5
I had to order the shoe model in another color because no info on availability.... :(
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K
Rating: 4 out of 5
Nothing to report
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S
Rating: 4 out of 5
You need to go directly to the selector to compare rackets. You cannot request it by choosing to filter by brand or level, etc.
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C
Rating: 2 out of 5
Very long delivery time 8 working days for Belgium via Chronopost and DPD!! Not at all what is announced on the site
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Response from Esprit Padel Shop
Hello François-Xavier,
Sorry to hear that you are disappointed... Please note that we are not responsible for delivery, it all depends on the delivery service chosen and any delivery issues do not depend on us.
If you are satisfied with your purchase and our site, I invite you to change your review ;)
We wish you a good day and see you soon at Esprit Padel Shop!
Sorry to hear that you are disappointed... Please note that we are not responsible for delivery, it all depends on the delivery service chosen and any delivery issues do not depend on us.
If you are satisfied with your purchase and our site, I invite you to change your review ;)
We wish you a good day and see you soon at Esprit Padel Shop!
E
Rating: 4 out of 5
Well received
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M
Rating: 4 out of 5
The perfect site, but goes through Chronopost, what a pity
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M
Rating: 2 out of 5
Defective racket upon receipt. Customer service of 7 days but still nothing after this delay. They promised me a commercial gesture and responsiveness. After more than 10 days without a racket to play, I hope to have a response today... otherwise, a big disappointment.
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Response from Esprit Padel Shop
Hello Maxence,
We have replied to you and are waiting for your response. I remind you that posting a review here does not change our processing speed for requests.
If you are ultimately satisfied with our service, I invite you to change your review as we will do our best for that. :D
Wishing you a pleasant day and see you soon at Esprit Padel Shop!
We have replied to you and are waiting for your response. I remind you that posting a review here does not change our processing speed for requests.
If you are ultimately satisfied with our service, I invite you to change your review as we will do our best for that. :D
Wishing you a pleasant day and see you soon at Esprit Padel Shop!
T
Rating: 4 out of 5
Top!
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J
Rating: 1 out of 5
Misleading bag size in the photo! Very disappointed with this product. For the other products, it is compliant.
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Response from Esprit Padel Shop
Hello Jennifer,
Sorry to hear that you are disappointed with this item... Please contact us by email, we will handle your complaint to find a solution with you.
Looking forward to your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
Sorry to hear that you are disappointed with this item... Please contact us by email, we will handle your complaint to find a solution with you.
Looking forward to your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
D
Rating: 4 out of 5
Everything arrived in good condition.
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N
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
Super fast delivery. A small downside regarding the condition of the grip of my racket handle damaged by the glue of the supposed protective plastic.
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W
Rating: 4 out of 5
Easy exchange, good information, fast delivery and good packaging.
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P
Rating: 1 out of 5
My grip was already open... very disappointed I will not order from you again unless you deliver me a new one.
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Response from Esprit Padel Shop
Hello Paul,
Sorry to hear that you are disappointed with this item... Please contact us by email at [email protected], we will handle your complaint to find a solution with you.
Looking forward to your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
Sorry to hear that you are disappointed with this item... Please contact us by email at [email protected], we will handle your complaint to find a solution with you.
Looking forward to your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
R
Rating: 4 out of 5
Perfect adherence, very good product. Could perhaps be just a bit wider for better protection.
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F
Rating: 2 out of 5
I am usually very satisfied with the services and various items from Esprit Padel. However, my last order is not a success. The Esprit Padel t-shirt is very small (one size smaller), this is indeed specified but at the bottom of the description, not very visible. I would rather suggest putting the information next to the product size. Moreover, the writing on the back is very intrusive and resembles more of an advertisement that is a bit too marked for my taste. The t-shirt is thin and of just acceptable quality. I am disappointed! at least for this item.
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Response from Esprit Padel Shop
Hello Fabrice,
Sorry to hear that you are disappointed with our t-shirts, we take note of your comments regarding the t-shirt and the communication of size information. Your feedback is valuable to us, and we will review it to improve our customers' experience.
Aside from this free t-shirt, if you are satisfied with the Esprit Padel Shop experience, I invite you to change your review so as not to mislead new customers. ;)
We wish you a good day and see you soon at Esprit Padel Shop!
Sorry to hear that you are disappointed with our t-shirts, we take note of your comments regarding the t-shirt and the communication of size information. Your feedback is valuable to us, and we will review it to improve our customers' experience.
Aside from this free t-shirt, if you are satisfied with the Esprit Padel Shop experience, I invite you to change your review so as not to mislead new customers. ;)
We wish you a good day and see you soon at Esprit Padel Shop!
B
Rating: 4 out of 5
Item no longer available but directly contacted by Esprit Padel to offer me a refund or to change the product. Then the package was delivered to my home correctly. All items were in accordance with my order and in good condition! So very satisfied.
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N
Rating: 4 out of 5
Fast delivery
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J
Rating: 4 out of 5
Convenient site to find everything you need
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B
Rating: 4 out of 5
Very good materials received in a fairly short time
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M
Rating: 4 out of 5
Order received very quickly
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J
Rating: 4 out of 5
Deadline respected, product in line with my expectations. Best regards, Jerome
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J
Rating: 4 out of 5
Ok
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S
Rating: 4 out of 5
Absence of the t-shirt in the package
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J
Rating: 4 out of 5
Order prepared and delivered very quickly, nothing to complain about this aspect. 4 stars instead of 5 because I regret the sudden increase in the price of the Babolat Technical Viper 2025 racket before the implementation of a promotion at the beginning of September.
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C
Rating: 4 out of 5
Racket suitable for ladies, light, manageable, quite powerful for my use.
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