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R
Rating: 4 out of 5
There should be free returns for textiles for example. (Wrong size)
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Customer reviews of Esprit Padel Shop
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 409 published reviews
Summary of reviews
Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
Reviews 1, 3 and 4 stars
Reset filtersB
Rating: 4 out of 5
Very good site! Top delivery! Too bad there are sometimes accessories out of stock
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S
Rating: 4 out of 5
Perfect, as usual!
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F
Rating: 4 out of 5
Very good nothing to say
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J
Rating: 4 out of 5
Super happy
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N
Rating: 4 out of 5
Quick and efficient
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S
Rating: 1 out of 5
Disappointing customer service: refusal to refund for a racket never used simply because the handle protection had been removed. Little concern for customer satisfaction.
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Response from Esprit Padel Shop
Hello Stéphane, indeed this plastic is the guarantee of a new product. To ensure a new product for all our customers, we do not take back items that no longer have this plastic.
Have a great day.
Have a great day.
E
Rating: 4 out of 5
Fast and impeccable delivery. Haven't tested the ball pressurizer yet
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B
Rating: 3 out of 5
It's a shame to have paid for shipping to get it faster but in the end to receive it late and without a signature when it was supposed to be the opposite logically, despite these downsides, very satisfied with the racket as well as your reaction times after contact, best regards.
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Response from Esprit Padel Shop
Hello Benoit!
Indeed, it seems there was a delay in your delivery, I have just refunded you these shipping costs accordingly.
Have a very nice day!
Indeed, it seems there was a delay in your delivery, I have just refunded you these shipping costs accordingly.
Have a very nice day!
C
Rating: 3 out of 5
Change the delivery person. DHL! The delivery person came without knocking on the door, I was there but he preferred to leave a note on the door, probably quicker for him, as a result I picked it up the next day for a birthday that day, thank you.
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Response from Esprit Padel Shop
Hello Carmelo,
Unfortunately, the delivery person who comes to your door depends on the DHL agency in your area and may change.
We are sorry for this problem and will make sure to pass it on to the carrier.
Have a nice day.
Unfortunately, the delivery person who comes to your door depends on the DHL agency in your area and may change.
We are sorry for this problem and will make sure to pass it on to the carrier.
Have a nice day.
L
Rating: 4 out of 5
The selector is a bit too categorized and therefore not personal enough
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M
Rating: 4 out of 5
Everything was perfect except for the delivery time which is a bit long. Maybe we should change the provider.
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P
Rating: 4 out of 5
The order meets my expectations
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O
Rating: 4 out of 5
Hello, Site known from Joffrey's YouTube videos which offers very nice content to watch (keep it up) Order received quickly, impeccable material. A few small issues with the cart that wouldn't apply the 30% discount on the second racket purchased when adding other products. So I limited myself to the rackets :)
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S
Rating: 3 out of 5
I bought an item that is marked on the site as compatible with all rackets but for 3/4 it does not hold.
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Response from Esprit Padel Shop
Hello Sébastien,
Indeed, as marked in the description, the product is not compatible with Babolat rackets, if it was Babolat rackets then it is normal, we are sorry for that.
Have a very nice day!
Indeed, as marked in the description, the product is not compatible with Babolat rackets, if it was Babolat rackets then it is normal, we are sorry for that.
Have a very nice day!
D
Rating: 3 out of 5
Racket sent in a box, without any protection. Given the price of the items, it's outrageous.
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Response from Esprit Padel Shop
I am sorry for this problem. We are vigilant about the protection of items: when the brand does not provide a cover, we use double thickness bubble wrap to ensure maximum protection.
J
Rating: 4 out of 5
Quick and efficient
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A
Rating: 4 out of 5
Too bad the delivery is only to pickup points
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L
Rating: 4 out of 5
Very good choices and opinions on the rackets
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N
Rating: 3 out of 5
Nothing to say about the site and the delivery. However, the first time I played with the new racket, it made noise inside as if a piece was broken.
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O
Rating: 4 out of 5
Impeccable order, fast shipping
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V
Rating: 4 out of 5
Satisfied with the product and delivery.
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O
Rating: 4 out of 5
Easy and well-designed site
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R
Rating: 4 out of 5
I recommend this site, product and delivery are compliant.
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J
Rating: 4 out of 5
Size a bit small
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R
Rating: 4 out of 5
Fast delivery. Product corresponds to the order
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T
Rating: 4 out of 5
Product corresponds and fast shipping
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M
Rating: 4 out of 5
Nothing to report, product compliant delivered within a correct timeframe!
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N
Rating: 4 out of 5
I am delighted with my purchase and the site is very good. There is good follow-up from the organizers
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N
Rating: 3 out of 5
Delivery made and with the ordered product. However, I ordered on Thursday and chose Chronopost to have my racket in 48 hours (to try it on match day Sunday) and unfortunately I only received it on Tuesday (holiday Monday), so I spent 8.90 euros for nothing! Disappointing.
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S
Rating: 4 out of 5
The site is well made, product compliant, nothing to say, perfect. Fast delivery. Be careful with social media links to place your order.
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D
Rating: 4 out of 5
Very fast delivery
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S
Rating: 4 out of 5
Good service, perfect quality-price ratio. Just the delivery seems a bit too long given the services available in 2025, but that's really just to say something else not great. Thank you
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A
Rating: 3 out of 5
+ the choice and fast delivery - promotions less attractive
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F
Rating: 4 out of 5
Corresponds to what I wanted, I am satisfied with my purchase.
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M
Rating: 4 out of 5
Given the price of the racket, it's a shame it doesn't come with a protective cover
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O
Rating: 4 out of 5
Material compliant with the order, very good but the delivery with Chronopost was long and complicated (3 days late on the announced date)
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J
Rating: 3 out of 5
Wide selection of rackets, fast service, responsive customer service. The only downside, the racket I ordered was described as having a "medium" balance, and it turns out it is more "head heavy."
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Response from Esprit Padel Shop
We thank you for your review. We are delighted with your satisfaction regarding our selection of rackets, the speed of service, and the responsiveness of customer service.
Regarding the balance, there is a clarification: the racket is not "head heavy" but is a teardrop racket. This shape does not affect the balance in the same way as a head-heavy weight.
Feel free to contact us if you have any other questions.
Regarding the balance, there is a clarification: the racket is not "head heavy" but is a teardrop racket. This shape does not affect the balance in the same way as a head-heavy weight.
Feel free to contact us if you have any other questions.
L
Rating: 1 out of 5
Hello, I have the impression of having received a counterfeit.. I used it for the first time yesterday and the plastic vibrates from the first hit and the plastic is already coming off in the center even though it has not suffered any shock... really disappointed..
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P
Rating: 4 out of 5
Fast delivery and within the deadlines. However, the application to choose the delivery location could be clearer.
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