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N
Rating: 4 out of 5
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Customer reviews of Esprit Padel Shop
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 410 published reviews
Summary of reviews
Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
Reviews 1, 3 and 4 stars
Reset filtersC
Rating: 3 out of 5
Hello Unfortunately I contacted your customer service about the availability of the adidas metalbone in 354, I was confirmed that it was available with this weight. I even specified this later in the comment of my purchase. And finally I receive a 351 gram. Disappointed.
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Response from Esprit Padel Shop
Hello,
We understand your disappointment regarding the weight of your adidas Metalbone. A variation of 3 grams can occur between different scales.
If this difference is a problem for you, please feel free to contact us again.
We understand your disappointment regarding the weight of your adidas Metalbone. A variation of 3 grams can occur between different scales.
If this difference is a problem for you, please feel free to contact us again.
F
Rating: 4 out of 5
Received my package perfectly well packaged
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E
Rating: 4 out of 5
The shipment is fast! however a small piece of paint came off the racket... really slightly but not bad!
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C
Rating: 4 out of 5
*m
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Y
Rating: 4 out of 5
fast delivery and great price during promotions
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D
Rating: 3 out of 5
Excellent bag
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P
Rating: 4 out of 5
I am satisfied with my purchase. Delivery times are correct. A very attractive price. Thank you 4 stars
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C
Rating: 4 out of 5
Very good, fast and efficient
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S
Rating: 4 out of 5
Good transaction and fast shipping
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C
Rating: 3 out of 5
Order well received
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J
Rating: 4 out of 5
Fast but not delivered to my chosen depot
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S
Rating: 4 out of 5
Deliver speed and communication
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P
Rating: 3 out of 5
Racket in diamond shape and not water drop (actually, rather hybrid shape). Not suitable for my level/need, as it does not correct my technical flaws, which a water drop tends to do more. Since I tried it once as a principle, non-refundable. Too bad, I will inquire better next time. However, I give 3/5 because when the shot is successful, it is deadly!
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Response from Esprit Padel Shop
Hello,
Thank you for your review and feedback. We are happy to see that you appreciate the power of the racket when the shot is successful!
Regarding the shape, Babolat does indeed describe it as a water drop shape. However, we understand that your feeling is different and that you consider it more of a hybrid shape. We take note of your comment, it helps us better understand our customers' expectations.
For your next racket, feel free to contact us before making your choice. We can then advise you better based on your level and needs.
Thank you again for your contribution!
Thank you for your review and feedback. We are happy to see that you appreciate the power of the racket when the shot is successful!
Regarding the shape, Babolat does indeed describe it as a water drop shape. However, we understand that your feeling is different and that you consider it more of a hybrid shape. We take note of your comment, it helps us better understand our customers' expectations.
For your next racket, feel free to contact us before making your choice. We can then advise you better based on your level and needs.
Thank you again for your contribution!
S
Rating: 4 out of 5
I am very happy with "Esprit Padel Shop", for a first order it was very good, fast, interesting price, I recommend
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B
Rating: 4 out of 5
superb thank you
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C
Rating: 4 out of 5
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H
Rating: 4 out of 5
Quality service and fast shipping A small - less for the head one balls some balls are overinflated and unmanageable
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F
Rating: 4 out of 5
Very good
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A
Rating: 1 out of 5
Very disappointed, shoes too small, non-exchangeable as out of stock. And there, BAD SURPRISE!! Shipping costs at my expense... next time I will read the fine print better.
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Response from Esprit Padel Shop
Hello, you will find all the information on the same page where you made your return: https://esprit-padel-shop.com/pages/retours
Have a great day :)
Have a great day :)
L
Rating: 4 out of 5
Following a return of products for size modification. Very good responsiveness and telephone reception. Thank you to the whole team
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P
Rating: 4 out of 5
The delivery was perfect and fast. A little disappointed with the results of the racket comparator. I won't necessarily rely on it next time.
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S
Rating: 4 out of 5
order delivered on time. Clear site and good explanations for choosing a Padel racket. Interesting prices I recommend
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T
Rating: 4 out of 5
compliant product received on time top good continuation
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M
Rating: 4 out of 5
Fast and professional service. I recommend
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B
Rating: 4 out of 5
I am a bit disappointed with my last purchase. One of the balancing weights does not stick on the racket. Yet a bullPadel vertex.
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D
Rating: 3 out of 5
The package was marked delivered after 8 days of waiting. Except that I did not receive my package as indicated, I had to contact the post office which informed me that there was no name on the package nor house number. The package was delivered to my neighbor.
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Response from Esprit Padel Shop
Hello, indeed we are not yet at the stage of having our own delivery company.
So we trust our service providers, however, as with all deliveries, sometimes we can encounter a problem. You can send us an email at [email protected] with your information to resolve this as quickly as possible.
Have a very nice day.
So we trust our service providers, however, as with all deliveries, sometimes we can encounter a problem. You can send us an email at [email protected] with your information to resolve this as quickly as possible.
Have a very nice day.
E
Rating: 4 out of 5
Fast and efficient, too bad I couldn't take advantage of the promo code mentioned on the site regarding the free ball set.
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L
Rating: 4 out of 5
Good service
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S
Rating: 3 out of 5
The item arrived as described. However, too big. I reported it but received no response for a possible exchange.
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Response from Esprit Padel Shop
Hello Sophie!
We just checked and unfortunately have no message in your name.
To make a return, you will need to follow the procedure via this link: https://esprit-padel-shop.com/pages/retours
The site will guide you without any problem :)
Have a very nice day.
We just checked and unfortunately have no message in your name.
To make a return, you will need to follow the procedure via this link: https://esprit-padel-shop.com/pages/retours
The site will guide you without any problem :)
Have a very nice day.
B
Rating: 4 out of 5
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S
Rating: 4 out of 5
The delivery was very fast, well done
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N
Rating: 4 out of 5
Simple site to use, order received quickly. One problem, an error on the ordered racket, after contacting customer service who reacted very quickly, a solution was found
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C
Rating: 1 out of 5
Hello, I still have not received the book because the post office, which finds my address daily as given, has not found it! I have done what is necessary to additionally provide the building letter. I was supposed to be delivered on Thursday and still nothing! I cannot rate you for now. Best regards.
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Response from Esprit Padel Shop
Hello, indeed we are not yet at the stage of having our own delivery company.
We therefore trust our service providers, however, as with all deliveries, sometimes we can encounter a problem. You can send us an email at [email protected] with your information to resolve this as quickly as possible.
Have a great day.
We therefore trust our service providers, however, as with all deliveries, sometimes we can encounter a problem. You can send us an email at [email protected] with your information to resolve this as quickly as possible.
Have a great day.
P
Rating: 1 out of 5
Well received but very disappointed to receive a racket without a cover. Especially since a friend bought the same racket and received the cover.
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We invite you to check the product sheet of your racket, the presence of a cover is indicated there. If it was included and you did not receive it, please contact us. Otherwise, covers are available on our site.
Thank you for your feedback. We invite you to check the product sheet of your racket, the presence of a cover is indicated there. If it was included and you did not receive it, please contact us. Otherwise, covers are available on our site.
J
Rating: 4 out of 5
Excellent products and choices. Fast delivery.
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J
Rating: 3 out of 5
Damaged handle but responsive after-sales service
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M
Rating: 4 out of 5
A lot of choices, fast delivery. I recommend.
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E
Rating: 4 out of 5
Great purchase! I love it!
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B
Rating: 4 out of 5
Not bad at all but no need to leave out-of-stock products
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