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N
Rating: 1 out of 5
Dear, I placed an order 10 days ago and I still haven't received anything. and no shipping tracking. the package has been stuck somewhere for more than 5 days
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Customer reviews of Esprit Padel Shop
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 820 published reviews
Summary of reviews
Esprit Padel Shop consistently delivers with fast, careful shipping and products arriving exactly as described, often in 24 hours or less and well packaged. Customers praise a wide selection, helpful product comparisons, and strong value for money, including competitive discounts and promotions. The service is reliable and responsive, with smooth ordering experiences, reusable order tracking, and attentive touches like a small gift for first-time buyers, leading to high overall satisfaction. Many reviews highlight positive experiences with product recommendations, fast delivery to Paris, and confidence in returning to the site for future padel purchases.
1 star review
Reset filtersY
Rating: 1 out of 5
Unfortunately, the racket arrived defective and the model was out of stock which forced me to take another model and pay more despite the gift voucher
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Response from Esprit Padel Shop
Hello Yan,
Thank you for your feedback. We are sorry for the inconveniences encountered with the racket and the necessity to choose another model. We hope that the credit we issued has helped to alleviate this situation.
If you have any other questions or needs, please do not hesitate to contact us.
Best regards,
Thank you for your feedback. We are sorry for the inconveniences encountered with the racket and the necessity to choose another model. We hope that the credit we issued has helped to alleviate this situation.
If you have any other questions or needs, please do not hesitate to contact us.
Best regards,
N
Rating: 1 out of 5
Following a size issue, I returned the pair of shoes ordered on August 28, using the return slip provided by the Esprit Padel Shop site, requesting the reshipment of the larger size in exchange. To this day, September 4 (8 days later), no follow-up from the site, no reshipment of the replacement product, and the site does not provide any satisfactory response to my inquiries, constantly extending the deadline communicated to me. I even wonder if it is not a scam. Beware of this site.
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Response from Esprit Padel Shop
Hello Nicolas,
I have noted your message and I apologize for the delay regarding the return.
According to the carrier's tracking, the package will be delivered to us today:
https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XT216269436TS
Upon receipt, we will proceed with the exchange of the item.
I apologize for the delay, which is independent of our will.
I remain at your disposal, if needed, at the following address:
[email protected]
Have a nice day and see you soon!
Best regards
Romain
Customer service manager.
I have noted your message and I apologize for the delay regarding the return.
According to the carrier's tracking, the package will be delivered to us today:
https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XT216269436TS
Upon receipt, we will proceed with the exchange of the item.
I apologize for the delay, which is independent of our will.
I remain at your disposal, if needed, at the following address:
[email protected]
Have a nice day and see you soon!
Best regards
Romain
Customer service manager.
A
Rating: 1 out of 5
New racket after 4 days 2 cracks!!! And I don't have a high level. 180€ gone up in smoke
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Response from Esprit Padel Shop
Hello Alexandre,
Thank you for your comment.
I am sorry for the inconvenience.
To best address your dissatisfaction, please send us photos by email to the following address:
[email protected]
Have a nice day and see you soon!
Romain
Thank you for your comment.
I am sorry for the inconvenience.
To best address your dissatisfaction, please send us photos by email to the following address:
[email protected]
Have a nice day and see you soon!
Romain
J
Rating: 1 out of 5
Not at all commercial, the shortest sentences are the best
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Response from Esprit Padel Shop
Hello Jean Pierre,
I have noted your dissatisfaction following your purchase.
To better understand your opinion, please detail the problem encountered. We will respond as soon as possible and a solution will be provided.
You can contact us directly at the email address:
[email protected]
Have a nice day.
I have noted your dissatisfaction following your purchase.
To better understand your opinion, please detail the problem encountered. We will respond as soon as possible and a solution will be provided.
You can contact us directly at the email address:
[email protected]
Have a nice day.
J
Rating: 1 out of 5
I ordered a racket, it apparently had some shocks that were masked with paint. For a racket at 240€, it's really mediocre.
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Response from Esprit Padel Shop
Hello Julien,
I have noted your message.
To best handle your request, please write to us at: [email protected]
Please ensure you have sent:
- 5-6 photos of the racket
- A serial number on the racket or a barcode
- Your full name and contact details (postal address, phone number, order number)
We remind you of our warranty conditions:
- All our padel rackets are covered by a standard warranty of 6-8 months from the date of purchase.
- The warranty does not cover damages caused by misuse, negligence, abusive use, an accident, or unauthorized modification of the racket (glass, shock, net, etc.)...
- The warranty is only valid for the original buyer and cannot be substantial.
I remain at your disposal if needed.
Best regards.
I have noted your message.
To best handle your request, please write to us at: [email protected]
Please ensure you have sent:
- 5-6 photos of the racket
- A serial number on the racket or a barcode
- Your full name and contact details (postal address, phone number, order number)
We remind you of our warranty conditions:
- All our padel rackets are covered by a standard warranty of 6-8 months from the date of purchase.
- The warranty does not cover damages caused by misuse, negligence, abusive use, an accident, or unauthorized modification of the racket (glass, shock, net, etc.)...
- The warranty is only valid for the original buyer and cannot be substantial.
I remain at your disposal if needed.
Best regards.
T
Rating: 1 out of 5
Hello, I recently placed an order for two rackets. After only one game, my FILA racket cracked. I was very careful, not wanting to damage it, I even preferred to lose a point rather than hit near the glass... I am very disappointed. Can you contact me for an exchange or refund please? Best regards, Thibault
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Response from Esprit Padel Shop
Hello Thibault!
I invite you to check our customer service:
https://esprit-padel-shop.com/pages/politique-de-service-apres-vente-sav
Our teams will find a solution :)
I invite you to check our customer service:
https://esprit-padel-shop.com/pages/politique-de-service-apres-vente-sav
Our teams will find a solution :)
R
Rating: 1 out of 5
I received my order with defects on the racket in several places. I play once and the overgrip comes off. It's just unacceptable for a racket at that price.
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Response from Esprit Padel Shop
Hello Romain,
We are really sorry that your racket has defects. This is obviously not acceptable.
We invite you to contact our after-sales service at the address [email protected] so that we can resolve this issue as quickly as possible.
Thank you for your understanding and again sorry for this inconvenience.
We are really sorry that your racket has defects. This is obviously not acceptable.
We invite you to contact our after-sales service at the address [email protected] so that we can resolve this issue as quickly as possible.
Thank you for your understanding and again sorry for this inconvenience.
V
Rating: 1 out of 5
Non-existent customer service, deaf dialogue, unreachable by phone: never again this company! Reunionese flee this site!
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M
Rating: 1 out of 5
I had to wait more than a week to receive my package
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D
Rating: 1 out of 5
Purchase of a Babolat Air Vertuo 2023 racket, a large crack appeared after 3 months of use, yet without a big shock, the manufacturer does not want to honor the warranty, do not buy Babolat the rackets are too fragile and after-sales service is absent.
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G
Rating: 1 out of 5
No support from customer service
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G
Rating: 1 out of 5
I haven't received anything at all
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A
Rating: 1 out of 5
Racket received with a weight of 380g, too heavy... Response from customer service 'we're not going to weigh all the rackets'
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P
Rating: 1 out of 5
Problem with my racket, no response...!!!
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Response from Esprit Padel Shop
Hello Matthieu!
I do not see any email under your name on our customer service email ([email protected]).
Could you please send us an email with:
- 5 to 6 clear photos of the racket, focusing on the sides and any cracks
- Serial number (barcode or QR code)
We will resolve this!
I do not see any email under your name on our customer service email ([email protected]).
Could you please send us an email with:
- 5 to 6 clear photos of the racket, focusing on the sides and any cracks
- Serial number (barcode or QR code)
We will resolve this!
C
Rating: 1 out of 5
Poor quality of the racket. Played once with it and it is broken at the head of the racket and is no longer functional! No response to complaints by email and by phone...
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