Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
We are sincerely sorry to hear that the conditions for returning your racket did not seem clear to you. Your feedback is important to us, and we would like to discuss your situation further to find an appropriate solution.
All necessary information is on our website in the "Return Policy" page.
Feel free to contact us privately, we are here to help you.
Best regards,
The shop team
B
Bastien M.
Rating: 2 out of 5
following a purchase from 31/07/2026
Racket received damaged as if already used. Deadlines respected though.
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Response from Esprit Padel Shop
Hello Bastien,
Thank you for taking the time to share your experience. We are sorry to hear that the racket arrived in an unsatisfactory condition and we wish to help you resolve this issue. For that, we invite you to contact us directly so that we can find a solution together.
Sportingly,
The Esprit Padel Shop team
M
Maryse J.
Rating: 2 out of 5
following a purchase from 29/05/2026
I just received the refund notice for the order and .. surprise, the shipping costs for both the outgoing and return of the product are entirely at my expense, while esprit Padel is not able to exchange for the desired size!! I will never order from them again.
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Response from Esprit Padel Shop
Hello Maryse,
In our Return Policy, everything is stated. The return costs for exchanges or gift vouchers are on us, those for refunds are on you. Unfortunately, we no longer had the size in stock but you could select a gift voucher to choose another product!
Have a nice day
F
Florent B.
Rating: 2 out of 5
following a purchase from 17/05/2026
Despite the online comparator that gives good indications, it is impossible to return a racket if the grip plastic has been removed. However, it needs to be removed to realize that it does not fit the player's hand. I am left with a brand new racket on my hands.
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Response from Esprit Padel Shop
Hello Florent,
The plastic on the handle serves as a guarantee of a new product; if you remove it, it is impossible for us to accept the return. Everything is well explained in our Return Policy. You can contact our second-hand service to sell your racket.
Thank you for your understanding.
J
Jean-Michel J.
Rating: 2 out of 5
following a purchase from 03/05/2026
The return policy is not suitable for clothing => the return fees are too high for a garment that has not been tried on.
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Response from Esprit Padel Shop
Hello Jérôme,
Return fees are only charged if you choose a refund, not for a store credit or an exchange. If the item does not fit you, you can exchange it at no additional cost!
D
David M.
Rating: 2 out of 5
following a purchase from 27/03/2026
The site is great, the delivery very fast. However, the return policy is disappointing.
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Response from Esprit Padel Shop
Hello David,
Our policy is quite clear, unfortunately we cannot take back a racket that has already been unwrapped, it is no longer considered new.
Some rackets are available for testing so you can get an idea before making a purchase!
J
Juan Pablo M.
Rating: 2 out of 5
following a purchase from 23/03/2026
No testing period for the racket. Other online platforms allow a testing period, of course if the racket is returned it has to be as per delivery.
D
David S.
Rating: 2 out of 5
following a purchase from 19/01/2026
I would have liked to try my pair of shoes before ordering them but that was impossible so I ordered a pair that I had to return for an exchange. So it took longer and created more work for everyone. Too bad for the customer.
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Response from Esprit Padel Shop
Hello David!
We are an online store, however for Bullpadel shoes you could have tried another model at the Saint Priest club to test the size beforehand :)
Have a very nice day.
A
Arthur C.
Rating: 2 out of 5
following a purchase from 11/01/2026
Received on time but very disappointed with the return policy. I use the racket once, I immediately see that it does not suit me and I discover that I have to pay for the return and that I should not have removed the plastic around the handle. In short, no possibility of return regarding a racket.
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback.
We are sorry that the racket does not meet your expectations. As stated in our general conditions, returns are only possible if the product is in its original condition (intact blister on the handle) in order to be resold.
We remain at your disposal to advise you before your next purchase to target the ideal model for your game.
N
Nicolas L.
Rating: 2 out of 5
following a purchase from 15/12/2025
Package well received but the grip of my racket is already damaged.
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Response from Esprit Padel Shop
Hello,
Thank you for your order. We are sorry to hear that.
Don't stay like that! Contact us quickly by email or phone: we will send you a new grip immediately to replace this one.
See you soon, The Esprit Padel Shop team
E
Erwan E.
Rating: 2 out of 5
following a purchase from 19/11/2025
The racket received had packaging that was falling apart with plastic stuck everywhere on the racket and my hands. I don't know under what conditions the racket's pouch was kept but it was not a pleasant unboxing experience. I had to throw away the pouch that was leaving pieces of plastic everywhere while for resale, it would have been useful.
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Response from Esprit Padel Shop
Hello, we apologize for this inconvenience. With the very low temperatures this winter, the material of the pouch may have weakened and crumbled during transport.
We do not want you to be left with this bad experience. We can send you a new pouch for free. Do not hesitate to get back to us by email :)
C
Cedric V.
Rating: 2 out of 5
following a purchase from 27/10/2025
Very long delivery time 8 working days for Belgium via Chronopost and DPD!! Not at all what is announced on the site
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Response from Esprit Padel Shop
Hello François-Xavier,
Sorry to hear that you are disappointed... Please note that we are not responsible for delivery, it all depends on the delivery service chosen and any delivery issues do not depend on us.
If you are satisfied with your purchase and our site, I invite you to change your review ;)
We wish you a good day and see you soon at Esprit Padel Shop!
M
maxence C.
Rating: 2 out of 5
following a purchase from 21/10/2025
Defective racket upon receipt. Customer service of 7 days but still nothing after this delay. They promised me a commercial gesture and responsiveness. After more than 10 days without a racket to play, I hope to have a response today... otherwise, a big disappointment.
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Response from Esprit Padel Shop
Hello Maxence,
We have replied to you and are waiting for your response. I remind you that posting a review here does not change our processing speed for requests.
If you are ultimately satisfied with our service, I invite you to change your review as we will do our best for that. :D
Wishing you a pleasant day and see you soon at Esprit Padel Shop!
F
Fabrice L.
Rating: 2 out of 5
following a purchase from 04/10/2025
I am usually very satisfied with the services and various items from Esprit Padel. However, my last order is not a success. The Esprit Padel t-shirt is very small (one size smaller), this is indeed specified but at the bottom of the description, not very visible. I would rather suggest putting the information next to the product size. Moreover, the writing on the back is very intrusive and resembles more of an advertisement that is a bit too marked for my taste. The t-shirt is thin and of just acceptable quality. I am disappointed! at least for this item.
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Response from Esprit Padel Shop
Hello Fabrice,
Sorry to hear that you are disappointed with our t-shirts, we take note of your comments regarding the t-shirt and the communication of size information. Your feedback is valuable to us, and we will review it to improve our customers' experience.
Aside from this free t-shirt, if you are satisfied with the Esprit Padel Shop experience, I invite you to change your review so as not to mislead new customers. ;)
We wish you a good day and see you soon at Esprit Padel Shop!
J
Jacques C.
Rating: 2 out of 5
following a purchase from 14/08/2025
No response to support requests making it impossible to cancel or amend order.
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Response from Esprit Padel Shop
Hi Jacques,
Have you tried to reach us by email? We answer every email every day!
B
Baudouin S.
Rating: 2 out of 5
following a purchase from 26/07/2025
Website operation: good variety of choice: very good What spoils everything is the impossibility of returns.. Without trying.
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Response from Esprit Padel Shop
Please note that you have the possibility to return an item within 30 days, provided it has not been used, and that its label and original packaging are intact.
S
Simon V.
Rating: 2 out of 5
following a purchase from 10/04/2025
Fast, efficient delivery service Problem, my racket arrived cracked at the handle... impossible to contact anyone to resolve this dispute
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Response from Esprit Padel Shop
Hello! Thank you for your feedback. We are sincerely sorry to hear that your racket arrived cracked.
Please contact our customer service at the following address: [email protected]. We respond to all our emails and will do our best to resolve this issue quickly.
S
sebastien J.
Rating: 2 out of 5
following a purchase from 13/01/2025
It's a shame that the return for exchange is chargeable, if I had known I wouldn't have ordered from them
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Response from Esprit Padel Shop
Hello, you will find all the information on the same page where you made your return: https://esprit-padel-shop.com/pages/retours
Have a very nice day :)
T
Thomas B.
Rating: 2 out of 5
following a purchase from 02/01/2025
Not too many big discounts during the sales. And shipping costs to return items that do not fit us. Might as well buy from other stores with free return shipping
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Response from Esprit Padel Shop
Hello!
The sales started on January 8th so unfortunately there were no sales offers at the time of your order :)
Have a very nice day.
B
Bastien C.
Rating: 2 out of 5
following a purchase from 25/12/2024
I have been waiting for a response from customer service for 2 weeks because the ordered item had a defect
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Response from Esprit Padel Shop
Hello Bastien!
The customer service has been validated, and we sent you a new bag a week ago.
If you could confirm that the problem has been resolved that would be great.
Have a very nice day!
E
Edouard L.
Rating: 2 out of 5
following a purchase from 29/11/2024
Product return policy not great
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We are sorry that our return policy does not suit you. We are constantly looking to improve, and your feedback is valuable to us.
Do not hesitate to contact us to discuss your situation and see how we can help you.
L
Loic T.
Rating: 2 out of 5
following a purchase from 20/10/2024
Package arrived late, upon unpacking the plastic around the racket handle sticks and you have to damage the grip to remove it. Moreover, at the first game, the racket makes a strange noise during hits... Nevertheless, customer service is reachable and attentive to various remarks.
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Response from Esprit Padel Shop
Hello,
Thank you for your detailed feedback. We are sorry for the delivery delay and for the issues encountered with your racket. Regarding the plastic around the handle, it sometimes sticks slightly, and we understand that this can be frustrating. As for the strange noise during hits, this may indicate a defect.
If this persists, do not hesitate to contact us again so that we can help you resolve this issue. We are glad that our customer service was able to meet your expectations and remain at your disposal for any further assistance.
Have a good day,
The Esprit Padel Shop team
P
pierre Z.
Rating: 2 out of 5
following a purchase from 09/10/2024
new racket but grip completely worn halfway removed at the bottom of the handle!!! I have serious doubts about the storage of the rackets
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Response from Esprit Padel Shop
Hello,
You can send us an email to our customer service address: [email protected]
We will send you the same grip and overgrip as the original :)
Thank you for your understanding
L
Ludivine M.
Rating: 2 out of 5
following a purchase from 04/09/2024
Hello madam, sir. I think you had a computer or organizational bug with my order. I ordered with a confirmation email. I receive a second email telling me that I ordered a rental racket. I contact customer service who tells me that my order will be delivered within 48 hours and the next day I receive a refund for my order and now an email thanking me for my order and asking me to evaluate you. I let you look at the bug.
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Response from Esprit Padel Shop
Hello,
First of all, we apologize for the confusion you encountered. It seems there was an initial misunderstanding regarding your order. You had ordered a test racket instead of a standard racket.
Subsequently, we unfortunately had to refund you because the model you wanted, the "Vertex 04 Woman 2024", is currently out of stock.
If you have any other questions or if you would like to be informed when this model is available again, please do not hesitate to contact us again.
Thank you for your understanding and again sorry for this inconvenience.
R
raphael P.
Rating: 2 out of 5
following a purchase from 01/09/2024
Racket arrived damaged. Other than that everything was perfect.
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Response from Esprit Padel Shop
Hello Raphael,
I am sorry to hear that your racket arrived damaged.
To best handle your request, please contact us by email at [email protected]
Have a nice day!
Best regards.
N
nicolas V.
Rating: 2 out of 5
following a purchase from 12/05/2024
Perfect! Very fast and compliant shipping. Thank you.
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mathieu V.
Rating: 2 out of 5
following a purchase from 05/05/2024
Always received the packages on time, they respond to emails (rare things) and they are doing well on social media with explanatory videos. Moreover, the possibility to compare rackets on their site is really a huge asset.
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V
Vincent P.
Rating: 2 out of 5
following a purchase from 05/04/2024
Hello, Upon receiving the Siux Genesis II racket, the red end caps (dampeners) are missing. Can you send them to me? Thank you.
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Yann L.
Rating: 2 out of 5
following a purchase from 30/01/2024
Package returned twice by the carrier without explanation. Therefore long delivery time. I had to call several times…
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nicolas L.
Rating: 2 out of 5
following a purchase from 31/03/2024
Disappointed the plastic of the racket handle is melted on the grip. Okay racket on clearance cheap but I had to change the grip.
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Christophe S.
Rating: 2 out of 5
following a purchase from 18/01/2024
Shoe fabric cracked after 1 month.
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Response from Esprit Padel Shop
Hello Christophe!
For any breakage and manufacturing defect, you can check our warranty conditions at the following link: https://esprit-padel-shop.com/pages/politique-de-service-apres-vente-sav
We will process your request as quickly as possible!
A
Arnaud G.
Rating: 2 out of 5
following a purchase from 08/01/2024
I had requested a home delivery package, and I had to go pick it up at a relay point.
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Response from Esprit Padel Shop
Hello Arnaud,
We are sorry to hear that your package was not delivered to your home as planned and that you had to pick it up at a relay point. Your feedback is important to us, and we will investigate this incident to prevent it from happening again.
R
ROBERT H.
Rating: 2 out of 5
following a purchase from 14/12/2022
Very disappointed with the order tracking. Error in delivery and very poor tracking.
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Response from Esprit Padel Shop
Hello Robert,
We are sincerely sorry to hear this. We want to clarify that this is an isolated case, but it does not diminish our responsibility. We take your feedback into account and are working to improve our service. Please contact us directly to resolve the delivery error. Your satisfaction is our priority.
Best regards,
The Esprit Padel Shop team
J
Julien H.
Rating: 2 out of 5
following a purchase from 13/12/2022
I am very disappointed the grip was torn off and the racket has defects for me a drop of resin on it scratch on the side after very pleasant to play but I ordered once and it will be the only one. Have a good holiday.
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Response from Esprit Padel Shop
Hello Julien,
We tried to contact you by email regarding this problem but we did not receive a response. Please do not hesitate to contact us if needed.
The Esprit Padel Shop team
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