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M
Rating: 4 out of 5
The items arrived quickly and the racket is great as well as the bag which meets my expectations
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Customer reviews of Esprit Padel Shop
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 827 published reviews
Summary of reviews
Esprit Padel Shop consistently delivers with fast, careful shipping and products arriving exactly as described, often in 24 hours or less and well packaged. Customers praise a wide selection, helpful product comparisons, and strong value for money, including competitive discounts and promotions. The service is reliable and responsive, with smooth ordering experiences, reusable order tracking, and attentive touches like a small gift for first-time buyers, leading to high overall satisfaction. Many reviews highlight positive experiences with product recommendations, fast delivery to Paris, and confidence in returning to the site for future padel purchases.
Reviews 2, 3 and 4 stars
Reset filtersN
Rating: 3 out of 5
Impeccable delivery. But unfortunately the shoes hurt my feet
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B
Rating: 4 out of 5
Good price Fast delivery
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L
Rating: 4 out of 5
Great all received on time
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F
Rating: 2 out of 5
Delivery time (3 weeks) way too long and not announced at the time of order
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Response from Esprit Padel Shop
Hello Fred,
We are sincerely sorry to hear that the delivery times did not meet your expectations. Your experience is important to us and we would like to discuss your situation privately to find a solution that suits you.
Thank you for your understanding and we remain at your disposal.
Best regards,
The Esprit Padel Shop team
We are sincerely sorry to hear that the delivery times did not meet your expectations. Your experience is important to us and we would like to discuss your situation privately to find a solution that suits you.
Thank you for your understanding and we remain at your disposal.
Best regards,
The Esprit Padel Shop team
V
Rating: 4 out of 5
Fast shipping and perfect product. Small downside on the price. Even with the 20% discount I found cheaper afterwards on another site but the order was placed! Still satisfied
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M
Rating: 3 out of 5
A bit disappointed with the comfort, too rigid otherwise cushioning and good grip on the track
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F
Rating: 4 out of 5
Fast delivery competitive price
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F
Rating: 3 out of 5
The weight of the racket is heavier than normal.
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Response from Esprit Padel Shop
Hello François,
We sincerely thank you for taking the time to share your feedback. We are happy that you found your experience positive, even if the weight of the racket did not meet your expectations. Please know that we are committed to offering you quality products and we would be delighted to welcome you back to our shop.
Best regards,
The Esprit Padel Shop team
We sincerely thank you for taking the time to share your feedback. We are happy that you found your experience positive, even if the weight of the racket did not meet your expectations. Please know that we are committed to offering you quality products and we would be delighted to welcome you back to our shop.
Best regards,
The Esprit Padel Shop team
H
Rating: 3 out of 5
From a certain order amount, they say they offer overgrips but they do not send them. An oversight on their part but they do not resend them... do not expect their 'offers'... otherwise the ordered racket is good
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Response from Esprit Padel Shop
Hello Hichem,
Thank you very much for your feedback and your evaluation. We are glad that you are satisfied with your racket, but we are sorry to hear about your disappointment regarding the overgrips. Your experience is valuable to us and we will ensure to improve our communications about our offers.
We wish you great padel matches and remain at your disposal for any questions.
Best regards,
The Esprit Padel Shop team
Thank you very much for your feedback and your evaluation. We are glad that you are satisfied with your racket, but we are sorry to hear about your disappointment regarding the overgrips. Your experience is valuable to us and we will ensure to improve our communications about our offers.
We wish you great padel matches and remain at your disposal for any questions.
Best regards,
The Esprit Padel Shop team
C
Rating: 4 out of 5
Good
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C
Rating: 4 out of 5
Very good
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P
Rating: 4 out of 5
Very good site, good follow-up and quick order shipment
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M
Rating: 4 out of 5
EVERYTHING VERY GOOD FAST I NEVER GIVE THE MAXIMUM VOTES BECAUSE IT ALWAYS TAKES TIME BUT NO PROBLEM EVERYTHING EXCELLENT
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G
Rating: 3 out of 5
Pay an extra fee to be delivered within 48 hours max and be delivered 72 hours after the order, I don't find that great
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P
Rating: 4 out of 5
Perfect speed of shipping and in line with what I wanted
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D
Rating: 3 out of 5
Positive shopping experience regarding competitive prices, ease of navigation on the site, and the great speed of shipping the pickleball racket. Unfortunately, a negative note for customer service: after registering I did not receive the welcome discount and the operator in the online chat, after an initial response, did not provide any solution and stopped responding to my messages. Promoted for convenience and logistics, but the assistance definitely needs improvement. For this, 3 stars out of 5.
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Response from Esprit Padel Shop
Dear Domenico,
Thank you sincerely for your detailed feedback. We are happy to know that you appreciated our competitive prices and fast shipping, but we are sorry to hear that you had a disappointing experience with customer service. We assure you that we will take your comments to heart to improve our support.
Best regards,
The Esprit Padel Shop team
Thank you sincerely for your detailed feedback. We are happy to know that you appreciated our competitive prices and fast shipping, but we are sorry to hear that you had a disappointing experience with customer service. We assure you that we will take your comments to heart to improve our support.
Best regards,
The Esprit Padel Shop team
R
Rating: 4 out of 5
The site is correct and efficient. Order received in a very reasonable time and the product meets my expectations. I am very happy and I recommend it.
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A
Rating: 4 out of 5
Good shoes but entry-level soles for 160€
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E
Rating: 3 out of 5
I contacted customer service for information on the weights of the racket I was interested in, I was told between 355 and 370 gr. I purchased selecting the option "lighter weight and paying 5 euros for this service".. I received a racket weighing 372 gr.!!!
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Response from Esprit Padel Shop
Dear Enrico,
Thank you sincerely for your feedback. We are sorry to hear that the weight of the racket received did not meet your expectations, but we appreciate your report and will do our best to improve our service in the future. We hope to see you again soon in our store to offer you an even better experience.
Best regards,
The Esprit Padel Shop team
Thank you sincerely for your feedback. We are sorry to hear that the weight of the racket received did not meet your expectations, but we appreciate your report and will do our best to improve our service in the future. We hope to see you again soon in our store to offer you an even better experience.
Best regards,
The Esprit Padel Shop team
E
Rating: 3 out of 5
Great seller and fast delivery. But I can't give 5 stars because I requested a lightweight weight paying 5 euros and I received a racket that weighs 372 gr! I had asked for information about the weights and was told it varied from 355 to 370 gr... I was a bit disappointed..
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N
Rating: 4 out of 5
Very satisfied with the speed. Not satisfied with the quality of some ordered products
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A
Rating: 4 out of 5
Fast delivery and very good racket however the grip of the handle came off at the first use and I had to buy another one
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P
Rating: 4 out of 5
fast shipping, good communication, interesting prices. too bad the shipping costs are so high (12 € for Belgium) when other competing sites sometimes offer free shipping.
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A
Rating: 3 out of 5
Pour le choix et la livraison c’est bien. Mais pour le matériel c’est moins bien. Ma raquette s’est fissurée au bout de même pas deux semaines.et après 5 parties. Est ce que c’est régulièrement le cas avec la marque bullpadel ? Je cherche donc une nouvelle raquette mais je ne sais pas quoi prendre.
Response from Esprit Padel Shop
Dear Antoine,
Thank you very much for your feedback. We are glad to hear you were satisfied with our selection and delivery service. We understand your concerns regarding the durability of your racket and encourage you to reach out to us for assistance in finding a suitable replacement.
We appreciate your support and look forward to welcoming you back to Esprit Padel Shop.
Best regards,
The Esprit Padel Shop Team
Thank you very much for your feedback. We are glad to hear you were satisfied with our selection and delivery service. We understand your concerns regarding the durability of your racket and encourage you to reach out to us for assistance in finding a suitable replacement.
We appreciate your support and look forward to welcoming you back to Esprit Padel Shop.
Best regards,
The Esprit Padel Shop Team
G
Rating: 4 out of 5
very serious. correct packaging. delivery a bit slower than expected ordered Tuesday received Monday. for the rest a lot of choice at an unbeatable price.
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O
Rating: 3 out of 5
Very slow customer service, and tedious exchanges.
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Response from Esprit Padel Shop
Hello Olivier,
Unfortunately, we are dependent on the response speed of the brands, we try to make it as smooth as possible!
Have a nice day
Unfortunately, we are dependent on the response speed of the brands, we try to make it as smooth as possible!
Have a nice day
A
Rating: 4 out of 5
Very fast, the product of very good quality.
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M
Rating: 4 out of 5
Satisfied with the ordered Padel racket. Delivery times were respected and I will not hesitate to reorder.
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N
Rating: 4 out of 5
The site has clear explanations. Very good racket choice. Fast delivery.
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P
Rating: 4 out of 5
Very good site but it's super complicated to use these points when ordering, it's a shame
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Y
Rating: 4 out of 5
Hello, Esprit Padel is attentive to customers, always available to give good advice. Delivery is respected within the number of days.
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J
Rating: 4 out of 5
Easy order and on time. Prices are high but become okay if you have a promo code.
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F
Rating: 4 out of 5
Good product
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C
Rating: 3 out of 5
Disappointed upon receiving my last order (scratched racket and with a dent) despite a pleasant customer service, the delays started to be long between the return and the reshipment which is not certain.
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Response from Esprit Padel Shop
Hello Christopher,
Thank you for your feedback and we are sincerely sorry to hear that your last order did not meet your expectations. We appreciate your positive feedback on our customer service and take your comments into account to improve our efficiency.
Please accept our best regards,
The shop team
Thank you for your feedback and we are sincerely sorry to hear that your last order did not meet your expectations. We appreciate your positive feedback on our customer service and take your comments into account to improve our efficiency.
Please accept our best regards,
The shop team
P
Rating: 4 out of 5
Very fast delivery, excellent value for money
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F
Rating: 4 out of 5
4 and not 5 stars because delivered in 4 days instead of 2 or 3 days. Given the cost of delivery, I am demanding on the total respect of deadlines. For the rest, everything is perfect.
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S
Rating: 4 out of 5
Really very good as usual.
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L
Rating: 2 out of 5
Conditions for returning a racket not clear
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Response from Esprit Padel Shop
Hello Ludovic,
We are sincerely sorry to hear that the conditions for returning your racket did not seem clear to you. Your feedback is important to us, and we would like to discuss your situation further to find an appropriate solution.
All necessary information is on our website in the "Return Policy" page.
Feel free to contact us privately, we are here to help you.
Best regards,
The shop team
We are sincerely sorry to hear that the conditions for returning your racket did not seem clear to you. Your feedback is important to us, and we would like to discuss your situation further to find an appropriate solution.
All necessary information is on our website in the "Return Policy" page.
Feel free to contact us privately, we are here to help you.
Best regards,
The shop team
A
Rating: 3 out of 5
Well received, but racket broke after 15 minutes of play making 2 smashes.. too bad
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Response from Esprit Padel Shop
Hello Antoine,
Thank you for your feedback and we are happy to hear that you received your order well. We understand your disappointment regarding the racket, and we invite you to contact us by email to make a request for after-sales service.
Best regards,
The Esprit Padel Shop team
Thank you for your feedback and we are happy to hear that you received your order well. We understand your disappointment regarding the racket, and we invite you to contact us by email to make a request for after-sales service.
Best regards,
The Esprit Padel Shop team