Customer reviews of Esprit Padel Shop

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 9 410 published reviews
5 8 510 90% 4 719 8% 3 97 1% 2 34 0% 1 50 1%

Summary of reviews

Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.

Reviews 2, 3 and 4 stars

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P
Philippe C.
Rating: 4 out of 5
following a purchase from 02/10/2024
Racket and bag perfectly suited to my needs
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Maxime B.
Rating: 4 out of 5
following a purchase from 30/09/2024
Package arrived in good condition and on time. Just a bit unfortunate that the catalog of rackets is a bit limited for my taste.
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Jerome G.
Rating: 4 out of 5
following a purchase from 28/09/2024
Order received quickly and very well packaged just need to give it to madam
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Response from Esprit Padel Shop
Thank you very much for your positive feedback! We are delighted that your order has fully satisfied you. Do not hesitate to contact us again if needed.

Have a nice day,
The EspritPadelShop team
B
Bertrand B.
Rating: 3 out of 5
following a purchase from 23/09/2024
Good experience but order placed on Monday before 12 PM and only shipped on Wednesday instead of the same day.
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Response from Esprit Padel Shop
Hello Bertrand,

Thank you for your comment following your purchase.

I am sorry for the slight delay; we always do our best to process your orders on the same day.

I hope to see you again soon on our site.

Best regards.
T
Thulier T.
Rating: 4 out of 5
following a purchase from 25/09/2024
Reactive a bit to my taste (3 days). But then send an email very quickly reaction and package received quite quickly
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Response from Esprit Padel Shop
Hello Tony,

Thank you very much for your comment and your rating which makes us very happy!

I hope to see you again soon on our site

Sportingly.
J
Jeremy P.
Rating: 4 out of 5
following a purchase from 23/09/2024
Fast and efficient. However, offering a discount to be used within 48 hours after placing an order, I find that a bit tight!!!
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Response from Esprit Padel Shop
Hello Jeremy,

Thank you for your comment and your 4/5 which makes us very happy!

Feel free to get back to us to understand the duration regarding the discount.

Sportingly.
J
Julien G.
Rating: 3 out of 5
following a purchase from 20/09/2024
A lot of choices and competitive prices. However, the delivery was a bit longer than the deadlines displayed on the site.
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Response from Esprit Padel Shop
Hello Julien,

Thank you for your comment following your purchase on our site.

I am sorry for the transport delay, which is beyond our control.
I still hope to see you again soon on our site.

Best regards.
X
Xavier C.
Rating: 4 out of 5
following a purchase from 16/09/2024
Very good site with plenty of choices and promotions. Small problem no home delivery.
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Response from Esprit Padel Shop
Hello Xavier,

Thank you for your comment following your order on our site.

I assure you, we do indeed offer home delivery, since the beginning

See you soon on our site!

Sportingly.
S
Sophie G.
Rating: 4 out of 5
following a purchase from 18/09/2024
Great! Order received very quickly.
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Response from Esprit Padel Shop
Hello Sophie,

Thank you for your comment which makes us very happy!

I hope to see you again soon on our site with a 5/5 next time

Sportingly.
C
Cedric R.
Rating: 3 out of 5
following a purchase from 17/09/2024
Fast delivery, defective product upon arrival but immediate handling, which shows the efficiency of the Esprit Padel Shop teams. Serious site, I recommend.
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Response from Esprit Padel Shop
Hello Cédric,

Thank you for your positive comment following the issue encountered during your order.

We do our best to satisfy you as soon as you place an order on our site.

I hope to see you again soon!

Best regards.
Y
Yoann alexandre C.
Rating: 4 out of 5
following a purchase from 17/09/2024
Top from A to Z. Very good product information, fast delivery (overseas) with precise tracking. I played with the racket and it’s pure joy from the first exchanges!
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Response from Esprit Padel Shop
Hello,

Thank you very much for your comment which makes us very happy!!

I hope to see you again soon on our site and with a 5/5 next time

Sportingly.
G
Guy D.
Rating: 4 out of 5
following a purchase from 13/09/2024
Product conforms to my expectations, versatile racket, fast and secure delivery.
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Response from Esprit Padel Shop
Hello Guy,

Thank you for all your positive feedback which makes us very happy.

We hope to see you again soon on our site

Sportingly.
G
Guy D.
Rating: 4 out of 5
following a purchase from 13/09/2024
Product conforms to my expectations, versatile racket, fast and secure delivery.
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Guy D.
Rating: 4 out of 5
following a purchase from 13/09/2024
Product conforms to my expectations, versatile racket, fast and secure delivery.
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Guy D.
Rating: 4 out of 5
following a purchase from 13/09/2024
Product conforms to my expectations, versatile racket, fast and secure delivery.
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Guy D.
Rating: 4 out of 5
following a purchase from 13/09/2024
Product conforms to my expectations, versatile racket, fast and secure delivery.
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Guy D.
Rating: 4 out of 5
following a purchase from 13/09/2024
Product conforms to my expectations, versatile racket, fast and secure delivery.
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Aymeric M.
Rating: 4 out of 5
following a purchase from 14/09/2024
Delivery quite fast and package conforms
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Response from Esprit Padel Shop
Hello Aymeric,

Thank you for your comment which makes us very happy!

Feel free to give us feedback regarding your racket after use.

Hoping for a 5/5 during your next purchase on our site!

Sportingly.
B
Bruno M.
Rating: 4 out of 5
following a purchase from 14/09/2024
Perfect, not 5 stars because many products out of stock otherwise my experience went very well, package received quickly and in perfect condition.
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Franck A.
Rating: 4 out of 5
following a purchase from 13/09/2024
Rather fast shipping (ordered Friday night, arrived Wednesday noon at the pickup point!) nice quality-price ratio, even if I am a bit disappointed to have a small part of the grip that remained stuck to the blister (storage problem in the heat maybe). Nothing serious, I would surely recommend again!
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Response from Esprit Padel Shop
Hello Franck,

Thank you for your appreciated 4/5

Indeed, with certain brands we encounter this problem and we have reported it so that it does not happen again in the future.

I hope to see you again soon on our site!

Sportingly.
D
David S.
Rating: 4 out of 5
following a purchase from 13/09/2024
Super!!!
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Response from Esprit Padel Shop
Hello David,

Thank you for your great comment!!

Have fun with your racket and feel free to give us feedback after use

Sportingly.
L
Lola J.
Rating: 3 out of 5
following a purchase from 12/09/2024
Very fast shipping, interesting price. However, the racket has defects such as paint chips.
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Response from Esprit Padel Shop
Hello Lola,

Thank you for your comment following your purchase.
If you encounter an issue with your racket, please do not hesitate to contact us at the email address [email protected] to address your request.

Best regards.
Y
Yves S.
Rating: 4 out of 5
following a purchase from 12/09/2024
All ok
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Jean-pierre V.
Rating: 4 out of 5
following a purchase from 10/09/2024
Received packages quickly
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Julien N.
Rating: 4 out of 5
following a purchase from 08/09/2024
A little more time than expected to receive my order (Belgium) but perfect tracking from Esprit Padel for this delay
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Response from Esprit Padel Shop
Hello Julien,

Thank you for your positive feedback.
Feel free to give us feedback after use to know if you are fully satisfied.

Sportingly
I
Issouf A.
Rating: 3 out of 5
following a purchase from 04/09/2024
Delivery too long. 7 days
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Response from Esprit Padel Shop
Hello,

Thank you for your feedback. We understand that the delivery time did not meet your expectations. We are doing our best to improve this point and ensure a faster experience in the future.

Thank you for your understanding.
S
Sylvain C.
Rating: 3 out of 5
following a purchase from 06/09/2024
Hello, Nothing to say about the quality of the product and the delivery time. However, for the price of the racket and its brand, not having a case provided with it seems a bit stingy to me. That's why I only gave 3 stars. Best regards.
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Response from Esprit Padel Shop
Hello,

Thank you very much for your positive feedback regarding the quality of the product and the delivery. We understand your disappointment regarding the absence of a case. However, we would like to clarify that this information is clearly indicated in the product description.

We remain at your disposal if you have any other questions or needs, and we hope to see you again soon on our site!
M
Morgane G.
Rating: 4 out of 5
following a purchase from 05/09/2024
Site not easy from the tablet, I always had the titles displayed. (Rackets, shoes,....) not easy to navigate. Fast delivery I recommend this site
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Ludivine M.
Rating: 2 out of 5
following a purchase from 04/09/2024
Hello madam, sir. I think you had a computer or organizational bug with my order. I ordered with a confirmation email. I receive a second email telling me that I ordered a rental racket. I contact customer service who tells me that my order will be delivered within 48 hours and the next day I receive a refund for my order and now an email thanking me for my order and asking me to evaluate you. I let you look at the bug.
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Response from Esprit Padel Shop
Hello,

First of all, we apologize for the confusion you encountered. It seems there was an initial misunderstanding regarding your order. You had ordered a test racket instead of a standard racket.

Subsequently, we unfortunately had to refund you because the model you wanted, the "Vertex 04 Woman 2024", is currently out of stock.

If you have any other questions or if you would like to be informed when this model is available again, please do not hesitate to contact us again.

Thank you for your understanding and again sorry for this inconvenience.
A
Alexandre T.
Rating: 3 out of 5
following a purchase from 05/09/2024
Very quick to receive the product but commercially very, very disappointed.
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Response from Esprit Padel Shop
Hello,

Thank you for your feedback regarding the speed of delivery. We are, however, sorry to learn that you are disappointed on the commercial side. Please feel free to tell us more by contacting us at [email protected] so that we can better understand the situation and improve your experience.

We remain at your disposal for any questions.
A
Antoine N.
Rating: 4 out of 5
following a purchase from 04/09/2024
Serious site but a bit more expensive than some others. The price of quality
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loic P.
Rating: 3 out of 5
following a purchase from 03/09/2024
Great price, product matches the order, however the grip protection was stuck, I will have to change the strap even though the racket is new…
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Response from Esprit Padel Shop
Hello,

Thank you for your feedback and for your compliments on the price and the product match. We are sorry to learn that the grip protection was stuck. To compensate for this inconvenience, we will send you a grip and an overgrip for free.

To arrange the shipment, please contact our customer service at [email protected]. We will be happy to assist you.

Please feel free to contact us if you have any other questions or needs.
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Eric G.
Rating: 4 out of 5
following a purchase from 03/09/2024
Very good site for padel
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William B.
Rating: 3 out of 5
following a purchase from 02/09/2024
The T-shirt in size S does not fit my 12-year-old son! The quality of the fabric is very disappointing. Very disappointed with this purchase!
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Response from Esprit Padel Shop
Hello William,

Thank you for your feedback. We are sorry to learn that the T-shirt in size S does not fit your son and that the quality of the fabric does not meet your expectations.

Could you please contact us at [email protected] to discuss the available options? We would like to find a solution to satisfy you.

Thank you for your understanding.

Best regards,
P
Patrick A.
Rating: 4 out of 5
following a purchase from 02/09/2024
In fact, I have nothing to say about the delay but unfortunately the racket I received had a chip, a crack on the paint and I did not return the racket right away because I opened the package much later after receipt because it was a gift. If I had the possibility to make a complaint, I would do it because in addition to this small issue, I played 1 match and the grip is already worn out, so of very poor quality I have never seen that I have played tennis for 20 years and the grip does not wear out that quickly
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Response from Esprit Padel Shop
Hello Patrick,

Thank you for your feedback and sorry to hear that you encountered issues with the racket. Regarding the crack on the paint, even if the return period has passed, feel free to send us photos so we can see what we can do. We also take note of your comment about the grip and will pass the information to the brand.

For any problem, you can contact us at the following address: [email protected].

We remain available for any further assistance.

Sportingly,
A
Axelle B.
Rating: 4 out of 5
following a purchase from 01/09/2024
Hello, I ordered a racket for a test. Personally, I find that the trial period is really short (7 days vs 14 days generally, it allows for several matches). Moreover, the racket could be delivered with an overgrip, for hygiene and comfort. Otherwise, nothing to report. Thank you for offering this service.
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Response from Esprit Padel Shop
Hello Axelle,

Thank you for your positive comment following your racket test.

To be totally transparent with you, we have many requests for tests for few racket models made available by the brands. This explains why we are on a 7-day delay and not 14, in order to respond to the high demand.
Regarding the overgrip, I agree with you on this point, and we are working on it for the future ;)

Have a nice day and see you soon on our site.

Sportingly.
M
Michaël B.
Rating: 4 out of 5
following a purchase from 01/09/2024
Bag conforms to the description. Protection tape too wide. Fast delivery, serious company
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Response from Esprit Padel Shop
Hello Michael,

Thank you for your comment which makes us very happy.

I hope to see you again soon on our site.

Sportingly.
S
Sandrine M.
Rating: 3 out of 5
following a purchase from 01/09/2024
Two small stains on the racket, a shame for a new product.
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Response from Esprit Padel Shop
Hello Sandrine,

I am sorry for the inconvenience regarding your racket.

To best handle your request, please contact us by email at [email protected]

Have a nice day!

Best regards.
R
raphael P.
Rating: 2 out of 5
following a purchase from 01/09/2024
Racket arrived damaged. Other than that everything was perfect.
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Response from Esprit Padel Shop
Hello Raphael,

I am sorry to hear that your racket arrived damaged.

To best handle your request, please contact us by email at [email protected]

Have a nice day!

Best regards.
P
Pascale C.
Rating: 4 out of 5
following a purchase from 29/08/2024
perfect
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Response from Esprit Padel Shop
Hello Pascale!

Thank you for your comment following your purchase on our site.

I hope to see you again soon on our site and with a 5/5 on your next purchase ;)

Have a nice day and see you soon!

Sportingly.
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