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S
Rating: 4 out of 5
Order conforms to my request Fast
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Customer reviews of Esprit Padel Shop
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 409 published reviews
Summary of reviews
Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
Reviews 2, 3 and 4 stars
Reset filtersD
Rating: 2 out of 5
The site is great, the delivery very fast. However, the return policy is disappointing.
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Response from Esprit Padel Shop
Hello David,
Our policy is quite clear, unfortunately we cannot take back a racket that has already been unwrapped, it is no longer considered new.
Some rackets are available for testing so you can get an idea before making a purchase!
Our policy is quite clear, unfortunately we cannot take back a racket that has already been unwrapped, it is no longer considered new.
Some rackets are available for testing so you can get an idea before making a purchase!
C
Rating: 4 out of 5
Good service
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L
Rating: 4 out of 5
Well received the package and this time I received an email unlike last time.
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S
Rating: 3 out of 5
Several problems encountered during my last order.
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Response from Esprit Padel Shop
Hello!
What kind of problems? Send us an email at this address so we can discuss it! [email protected]
Have a nice day
What kind of problems? Send us an email at this address so we can discuss it! [email protected]
Have a nice day
F
Rating: 4 out of 5
Very good site with nice promotions and fast delivery
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J
Rating: 2 out of 5
No testing period for the racket. Other online platforms allow a testing period, of course if the racket is returned it has to be as per delivery.
A
Rating: 4 out of 5
I am disappointed that I paid for a delivery to be faster and that I received this delivery almost at the same time as my second order. Knowing that, I wouldn't have paid more than 11 euros extra.
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Response from Esprit Padel Shop
Hello Amélie,
Indeed, Chronopost had a slight delay in delivery, we will try to do better next time!
Have a nice day
Indeed, Chronopost had a slight delay in delivery, we will try to do better next time!
Have a nice day
D
Rating: 4 out of 5
package dropped in a box in a Monoprix instead of at my place as agreed?
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J
Rating: 4 out of 5
Hello, the delivery went very well. The product was exactly what I expected. I tested the racket and it suits me perfectly. The only negative point is that I am very disappointed with the grip of the racket which was damaged by the protective plastic making the feel not very pleasant in hand and it breaks my heart for a racket at 265€ full price. What would be the conditions to exchange the racket? Best regards. Jonathan Detailleur
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G
Rating: 4 out of 5
RAS
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C
Rating: 4 out of 5
Race
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C
Rating: 4 out of 5
It's a gift I have to give so I have no opinion to share. However, I find it very pretty.
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Y
Rating: 4 out of 5
Fast and efficient.
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M
Rating: 4 out of 5
Delivery delayed
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A
Rating: 4 out of 5
Check with other sites for the price of rackets, I saw the one I took for 30 euros cheaper on Amazon
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F
Rating: 4 out of 5
Preparation of the order before shipping a bit long
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J
Rating: 4 out of 5
Very serious, especially the person at customer service.
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M
Rating: 3 out of 5
Received very quickly after the order, disappointed by the racket despite the process to find the suitable racket.
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G
Rating: 4 out of 5
2nd order with you but I am returning it because the sneakers and t-shirt are too big... Otherwise, products well packaged, correct prices with the discount offers. I recommend!
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I
Rating: 4 out of 5
Satisfied
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J
Rating: 4 out of 5
Very good site, fast and quality shipping. Just their comparator does not allow comparing all models on the site, too bad.
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I
Rating: 4 out of 5
Great. But too bad you deliver with DPD…
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P
Rating: 4 out of 5
You can find almost everything, however, even on sale, prices remain high, I paid less for my Siux Fenix V6 purple racket, cheaper at Tennis Pro.
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G
Rating: 4 out of 5
The comparator is obsolete for my part, I couldn't compare any rackets with each other. Otherwise, everything else is top-notch!
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C
Rating: 4 out of 5
Hello, product (Babolat shoes) meets my expectations, with a great delay, well done, don't change anything
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A
Rating: 4 out of 5
Received quickly and well
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N
Rating: 4 out of 5
Good site with a lot of choices
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G
Rating: 3 out of 5
Delivery problem with Chronopost. Purchase on Thursday at 3 PM with 24 to 48 hour delivery option. Racket delivered Monday afternoon… Shipping costs covered by the site but if I had known I might have bought on another site. The important thing for me was to have the racket for Sunday.
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L
Rating: 3 out of 5
I find that the return is missing the label to stick on the package and the refund makes me pay the shipping costs..
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Response from Esprit Padel Shop
Hello Louis,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience was not entirely satisfactory. Your feedback regarding the return label and shipping costs is valuable and will help us improve our service. Please feel free to contact us directly if you need assistance with your returns.
Regarding shipping costs, in case of a refund request, the return shipping costs are at your expense. Exchanges and vouchers are not subject to return shipping costs.
Best regards,
The Esprit Padel Shop team
Thank you for taking the time to share your feedback. We are sorry to hear that your experience was not entirely satisfactory. Your feedback regarding the return label and shipping costs is valuable and will help us improve our service. Please feel free to contact us directly if you need assistance with your returns.
Regarding shipping costs, in case of a refund request, the return shipping costs are at your expense. Exchanges and vouchers are not subject to return shipping costs.
Best regards,
The Esprit Padel Shop team
R
Rating: 4 out of 5
Good site.
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M
Rating: 4 out of 5
Excellent, however, a small bug to report, I need the black Coello t-shirt in XL, I set an alert and I almost immediately received the message that it was back in stock while the stocks hadn't changed
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J
Rating: 4 out of 5
Order received quickly within the deadlines. The shoe is true to the description, however, I note a small unpleasant point on the inner side, a hard plastic reinforcement limits ease and comfort in movements, especially if you have a wide foot... I even took a size up from mine.
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P
Rating: 4 out of 5
Good.
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H
Rating: 4 out of 5
Speed
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P
Rating: 4 out of 5
Good service, good price
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M
Rating: 4 out of 5
Delivery times a bit too long.
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J
Rating: 4 out of 5
Very good site but can always improve
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C
Rating: 4 out of 5
Nothing to report
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B
Rating: 3 out of 5
Received but paid for express delivery and received it after a week ... that's not honest !
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