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D
Rating: 4 out of 5
Everything is as expected
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Customer reviews of Esprit Padel Shop
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 410 published reviews
Summary of reviews
Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
Reviews 2, 3 and 4 stars
Reset filtersL
Rating: 4 out of 5
Very good but customs fees not indicated where it comes from
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S
Rating: 4 out of 5
Material conforms to the order and received very quickly. Looking forward to my next order
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C
Rating: 4 out of 5
The items are in accordance with my order, of good quality, fast delivery
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S
Rating: 3 out of 5
I do not have my invoice. And when I go to the site, I request an email to retrieve my password. I do not receive any email to reset my password.
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L
Rating: 3 out of 5
Second order for me, the first was ultra fast. The second was less so. Nevertheless, I received exactly what I ordered.
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O
Rating: 4 out of 5
Products delivered according to the order. Just the delivery was a bit longer than announced, but otherwise nothing to say.
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F
Rating: 4 out of 5
Quality site
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F
Rating: 4 out of 5
Deadlines respected
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H
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Great but with a particularly unpleasant smell.
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M
Rating: 4 out of 5
Nothing to report
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C
Rating: 4 out of 5
Speed of order reception. I gave four stars instead of five because the racket cover was torn on 5cm. otherwise it met my expectations.
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E
Rating: 2 out of 5
The racket received had packaging that was falling apart with plastic stuck everywhere on the racket and my hands. I don't know under what conditions the racket's pouch was kept but it was not a pleasant unboxing experience. I had to throw away the pouch that was leaving pieces of plastic everywhere while for resale, it would have been useful.
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Response from Esprit Padel Shop
Hello, we apologize for this inconvenience. With the very low temperatures this winter, the material of the pouch may have weakened and crumbled during transport.
We do not want you to be left with this bad experience. We can send you a new pouch for free. Do not hesitate to get back to us by email :)
We do not want you to be left with this bad experience. We can send you a new pouch for free. Do not hesitate to get back to us by email :)
F
Rating: 4 out of 5
Very good course
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A
Rating: 4 out of 5
Perfect
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L
Rating: 4 out of 5
Fast shipping
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P
Rating: 4 out of 5
Package well received, satisfied with the racket. Given the quality of the racket, I expected to have a specific case.
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F
Rating: 4 out of 5
Very good, but I imagined receiving the SIUX Stupa with a real cover, not a net..., especially after buying my 3rd racket in less than a year and the problem I had with the Bull Padel shorts that I finally repaired with a seamstress.... This time, the shipment took almost a week, while my first racket, a Babolat Lébron that you will find on my customer file, arrived the day after my order... Available orally at 0683645716 / Regards. Francis LACOMA
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L
Rating: 3 out of 5
Very good quality products but the sizing guide for the shoes does not match. The email box is useless if you need it’s a robot that always sends you the same message. I just made an exchange for shoes, I wanted them to tell me if a second exchange is possible if it still does not fit because between 2 sizes but… So be careful if you are not sure of your size because returns are at your expense.
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Response from Esprit Padel Shop
Thank you for your compliments on the quality of our products!
We apologize for the response provided a bit too "quickly" by email.
To answer you, yes, a second exchange is possible! You can exchange the sneakers until the size is correct.
Size advice for Head: For Head sneakers, we recommend taking one size up from your usual shoe size.
Need immediate help? Don't hesitate to call us directly (+33 4 27 44 40 51) for more clarity.
We remain at your disposal!
We apologize for the response provided a bit too "quickly" by email.
To answer you, yes, a second exchange is possible! You can exchange the sneakers until the size is correct.
Size advice for Head: For Head sneakers, we recommend taking one size up from your usual shoe size.
Need immediate help? Don't hesitate to call us directly (+33 4 27 44 40 51) for more clarity.
We remain at your disposal!
A
Rating: 4 out of 5
Very good product, quality. But a bit long for shipping..
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D
Rating: 3 out of 5
Order compliant. However, the racket has some micro scratches that make me doubt the 100% new aspect of the product.
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Response from Esprit Padel Shop
Hello Damien,
Sorry about that, feel free to contact us at [email protected] so we can offer you a commercial gesture.
Have a nice day!
Sorry about that, feel free to contact us at [email protected] so we can offer you a commercial gesture.
Have a nice day!
J
Rating: 4 out of 5
Customer service and top service
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M
Rating: 4 out of 5
I picked up my package, the racket is beautiful, however I found that there was a small scratch on the white of the racket.
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S
Rating: 4 out of 5
The products were as expected and especially of quality. The order was well packaged and especially delivered within a short period of 3 days. Very good customer experience!
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P
Rating: 4 out of 5
Ordered and impeccable delivery
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D
Rating: 4 out of 5
I had to order the shoe model in another color because no info on availability.... :(
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K
Rating: 4 out of 5
Nothing to report
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S
Rating: 4 out of 5
You need to go directly to the selector to compare rackets. You cannot request it by choosing to filter by brand or level, etc.
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C
Rating: 2 out of 5
Very long delivery time 8 working days for Belgium via Chronopost and DPD!! Not at all what is announced on the site
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Response from Esprit Padel Shop
Hello François-Xavier,
Sorry to hear that you are disappointed... Please note that we are not responsible for delivery, it all depends on the delivery service chosen and any delivery issues do not depend on us.
If you are satisfied with your purchase and our site, I invite you to change your review ;)
We wish you a good day and see you soon at Esprit Padel Shop!
Sorry to hear that you are disappointed... Please note that we are not responsible for delivery, it all depends on the delivery service chosen and any delivery issues do not depend on us.
If you are satisfied with your purchase and our site, I invite you to change your review ;)
We wish you a good day and see you soon at Esprit Padel Shop!
E
Rating: 4 out of 5
Well received
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M
Rating: 4 out of 5
The perfect site, but goes through Chronopost, what a pity
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M
Rating: 2 out of 5
Defective racket upon receipt. Customer service of 7 days but still nothing after this delay. They promised me a commercial gesture and responsiveness. After more than 10 days without a racket to play, I hope to have a response today... otherwise, a big disappointment.
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Response from Esprit Padel Shop
Hello Maxence,
We have replied to you and are waiting for your response. I remind you that posting a review here does not change our processing speed for requests.
If you are ultimately satisfied with our service, I invite you to change your review as we will do our best for that. :D
Wishing you a pleasant day and see you soon at Esprit Padel Shop!
We have replied to you and are waiting for your response. I remind you that posting a review here does not change our processing speed for requests.
If you are ultimately satisfied with our service, I invite you to change your review as we will do our best for that. :D
Wishing you a pleasant day and see you soon at Esprit Padel Shop!
C
Rating: 3 out of 5
The shoes are great but they fit larger than other models of the same brand.
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Response from Esprit Padel Shop
Hello Chloe,
Sorry that you are disappointed with this item... Please contact us by email, we will handle your complaint to find an arrangement with you.
While waiting for your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
Sorry that you are disappointed with this item... Please contact us by email, we will handle your complaint to find an arrangement with you.
While waiting for your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
T
Rating: 4 out of 5
Top!
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D
Rating: 4 out of 5
Everything arrived in good condition.
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N
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
Super fast delivery. A small downside regarding the condition of the grip of my racket handle damaged by the glue of the supposed protective plastic.
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W
Rating: 4 out of 5
Easy exchange, good information, fast delivery and good packaging.
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R
Rating: 4 out of 5
Perfect adherence, very good product. Could perhaps be just a bit wider for better protection.
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