Customer reviews of Esprit Padel Shop

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 9 827 published reviews
5 8 885 90% 4 743 8% 3 108 1% 2 35 0% 1 56 1%

Summary of reviews

Esprit Padel Shop consistently delivers with fast, careful shipping and products arriving exactly as described, often in 24 hours or less and well packaged. Customers praise a wide selection, helpful product comparisons, and strong value for money, including competitive discounts and promotions. The service is reliable and responsive, with smooth ordering experiences, reusable order tracking, and attentive touches like a small gift for first-time buyers, leading to high overall satisfaction. Many reviews highlight positive experiences with product recommendations, fast delivery to Paris, and confidence in returning to the site for future padel purchases.

Reviews 2, 3 and 4 stars

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S
Sandrine A.
Rating: 3 out of 5
following a purchase from 23/11/2025
I do not have my invoice. And when I go to the site, I request an email to retrieve my password. I do not receive any email to reset my password.
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Laurent T.
Rating: 3 out of 5
following a purchase from 26/11/2025
Second order for me, the first was ultra fast. The second was less so. Nevertheless, I received exactly what I ordered.
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Olivier S.
Rating: 4 out of 5
following a purchase from 23/11/2025
Products delivered according to the order. Just the delivery was a bit longer than announced, but otherwise nothing to say.
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Floreal V.
Rating: 4 out of 5
following a purchase from 24/11/2025
Quality site
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Florian O.
Rating: 4 out of 5
following a purchase from 23/11/2025
Deadlines respected
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Henri B.
Rating: 4 out of 5
following a purchase from 23/11/2025
Good
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Alix F.
Rating: 4 out of 5
following a purchase from 22/11/2025
Great but with a particularly unpleasant smell.
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Marie Christine D.
Rating: 4 out of 5
following a purchase from 20/11/2025
Nothing to report
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Cyrille D.
Rating: 4 out of 5
following a purchase from 17/11/2025
Speed of order reception. I gave four stars instead of five because the racket cover was torn on 5cm. otherwise it met my expectations.
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Erwan E.
Rating: 2 out of 5
following a purchase from 19/11/2025
The racket received had packaging that was falling apart with plastic stuck everywhere on the racket and my hands. I don't know under what conditions the racket's pouch was kept but it was not a pleasant unboxing experience. I had to throw away the pouch that was leaving pieces of plastic everywhere while for resale, it would have been useful.
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Response from Esprit Padel Shop
Hello, we apologize for this inconvenience. With the very low temperatures this winter, the material of the pouch may have weakened and crumbled during transport.

We do not want you to be left with this bad experience. We can send you a new pouch for free. Do not hesitate to get back to us by email :)
F
Fabien K.
Rating: 4 out of 5
following a purchase from 17/11/2025
Very good course
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Andre M.
Rating: 4 out of 5
following a purchase from 16/11/2025
Perfect
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Laurent J.
Rating: 4 out of 5
following a purchase from 14/11/2025
Fast shipping
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Pierre A.
Rating: 4 out of 5
following a purchase from 12/11/2025
Package well received, satisfied with the racket. Given the quality of the racket, I expected to have a specific case.
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Francis L.
Rating: 4 out of 5
following a purchase from 11/11/2025
Very good, but I imagined receiving the SIUX Stupa with a real cover, not a net..., especially after buying my 3rd racket in less than a year and the problem I had with the Bull Padel shorts that I finally repaired with a seamstress.... This time, the shipment took almost a week, while my first racket, a Babolat Lébron that you will find on my customer file, arrived the day after my order... Available orally at 0683645716 / Regards. Francis LACOMA
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Lefebvre F.
Rating: 3 out of 5
following a purchase from 10/11/2025
Very good quality products but the sizing guide for the shoes does not match. The email box is useless if you need it’s a robot that always sends you the same message. I just made an exchange for shoes, I wanted them to tell me if a second exchange is possible if it still does not fit because between 2 sizes but… So be careful if you are not sure of your size because returns are at your expense.
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Response from Esprit Padel Shop
Thank you for your compliments on the quality of our products!

We apologize for the response provided a bit too "quickly" by email.
To answer you, yes, a second exchange is possible! You can exchange the sneakers until the size is correct.

Size advice for Head: For Head sneakers, we recommend taking one size up from your usual shoe size.

Need immediate help? Don't hesitate to call us directly (+33 4 27 44 40 51) for more clarity.

We remain at your disposal!
A
Alan T.
Rating: 4 out of 5
following a purchase from 09/11/2025
Very good product, quality. But a bit long for shipping..
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Damien B.
Rating: 3 out of 5
following a purchase from 08/11/2025
Order compliant. However, the racket has some micro scratches that make me doubt the 100% new aspect of the product.
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Response from Esprit Padel Shop
Hello Damien,
Sorry about that, feel free to contact us at [email protected] so we can offer you a commercial gesture.
Have a nice day!
J
Jean Jacques B.
Rating: 4 out of 5
following a purchase from 08/11/2025
Customer service and top service
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Maiti R.
Rating: 4 out of 5
following a purchase from 03/11/2025
I picked up my package, the racket is beautiful, however I found that there was a small scratch on the white of the racket.
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Sandro C.
Rating: 4 out of 5
following a purchase from 02/11/2025
The products were as expected and especially of quality. The order was well packaged and especially delivered within a short period of 3 days. Very good customer experience!
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Philippe P.
Rating: 4 out of 5
following a purchase from 01/11/2025
Ordered and impeccable delivery
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David H.
Rating: 4 out of 5
following a purchase from 01/11/2025
I had to order the shoe model in another color because no info on availability.... :(
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Kevin K.
Rating: 4 out of 5
following a purchase from 31/10/2025
Nothing to report
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Sebastien L.
Rating: 4 out of 5
following a purchase from 28/10/2025
You need to go directly to the selector to compare rackets. You cannot request it by choosing to filter by brand or level, etc.
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Cedric V.
Rating: 2 out of 5
following a purchase from 27/10/2025
Very long delivery time 8 working days for Belgium via Chronopost and DPD!! Not at all what is announced on the site
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Response from Esprit Padel Shop
Hello François-Xavier,

Sorry to hear that you are disappointed... Please note that we are not responsible for delivery, it all depends on the delivery service chosen and any delivery issues do not depend on us.

If you are satisfied with your purchase and our site, I invite you to change your review ;)

We wish you a good day and see you soon at Esprit Padel Shop!
E
Edrigue C.
Rating: 4 out of 5
following a purchase from 27/10/2025
Well received
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Mathis J.
Rating: 4 out of 5
following a purchase from 26/10/2025
The perfect site, but goes through Chronopost, what a pity
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Maxence C.
Rating: 2 out of 5
following a purchase from 21/10/2025
Defective racket upon receipt. Customer service of 7 days but still nothing after this delay. They promised me a commercial gesture and responsiveness. After more than 10 days without a racket to play, I hope to have a response today... otherwise, a big disappointment.
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Response from Esprit Padel Shop
Hello Maxence,

We have replied to you and are waiting for your response. I remind you that posting a review here does not change our processing speed for requests.

If you are ultimately satisfied with our service, I invite you to change your review as we will do our best for that. :D

Wishing you a pleasant day and see you soon at Esprit Padel Shop!
C
Chloe D.
Rating: 3 out of 5
following a purchase from 22/10/2025
The shoes are great but they fit larger than other models of the same brand.
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Response from Esprit Padel Shop
Hello Chloe,

Sorry that you are disappointed with this item... Please contact us by email, we will handle your complaint to find an arrangement with you.

While waiting for your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
T
Thomas A.
Rating: 4 out of 5
following a purchase from 21/10/2025
Top!
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Deniz S.
Rating: 4 out of 5
following a purchase from 18/10/2025
Everything arrived in good condition.
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Nicolas C.
Rating: 4 out of 5
following a purchase from 18/10/2025
Very good
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Mathieu P.
Rating: 4 out of 5
following a purchase from 13/10/2025
Super fast delivery. A small downside regarding the condition of the grip of my racket handle damaged by the glue of the supposed protective plastic.
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Wilfried M.
Rating: 4 out of 5
following a purchase from 10/10/2025
Easy exchange, good information, fast delivery and good packaging.
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Rodolphe S.
Rating: 4 out of 5
following a purchase from 08/10/2025
Perfect adherence, very good product. Could perhaps be just a bit wider for better protection.
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Francois-Xavier B.
Rating: 3 out of 5
following a purchase from 06/10/2025
Hello. Very responsive after-sales service. However, the transport leaves much to be desired. Delivery request to the Post Office next to my house, managed by Chronopost. For 4 days in a row, I was told that the delivery site was unavailable. They therefore left the package at a pick-up point 15km from my home (in my countryside, of course).
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Response from Esprit Padel Shop
Hello François-Xavier,

Sorry that you are disappointed... Please note that we are not responsible for the delivery, it all depends on the chosen delivery service and any delivery issues do not depend on us.

If you are satisfied with your purchase and our site, I invite you to modify your review ;)

We wish you a good day and see you soon at Esprit Padel Shop!
D
David P.
Rating: 3 out of 5
following a purchase from 05/10/2025
Paid to receive my package in 48-72 hours and received it after 5 working days...
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Response from Esprit Padel Shop
Hello David,

Sorry that you are disappointed... Please note that we are not responsible for the delivery, it all depends on the chosen delivery service and any delivery issues do not depend on us.

If you are satisfied with your purchase and our site, I invite you to modify your review ;)

We wish you a good day and see you soon at Esprit Padel Shop!
F
Fabrice L.
Rating: 2 out of 5
following a purchase from 04/10/2025
I am usually very satisfied with the services and various items from Esprit Padel. However, my last order is not a success. The Esprit Padel t-shirt is very small (one size smaller), this is indeed specified but at the bottom of the description, not very visible. I would rather suggest putting the information next to the product size. Moreover, the writing on the back is very intrusive and resembles more of an advertisement that is a bit too marked for my taste. The t-shirt is thin and of just acceptable quality. I am disappointed! at least for this item.
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Response from Esprit Padel Shop
Hello Fabrice,

Sorry to hear that you are disappointed with our t-shirts, we take note of your comments regarding the t-shirt and the communication of size information. Your feedback is valuable to us, and we will review it to improve our customers' experience.

Aside from this free t-shirt, if you are satisfied with the Esprit Padel Shop experience, I invite you to change your review so as not to mislead new customers. ;)

We wish you a good day and see you soon at Esprit Padel Shop!
B
Bruno M.
Rating: 4 out of 5
following a purchase from 28/09/2025
Item no longer available but directly contacted by Esprit Padel to offer me a refund or to change the product. Then the package was delivered to my home correctly. All items were in accordance with my order and in good condition! So very satisfied.
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