Customer reviews of Esprit Padel Shop

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 9 419 published reviews
5 8 519 90% 4 719 8% 3 97 1% 2 34 0% 1 50 1%

Summary of reviews

Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.

Reviews 2, 3 and 5 stars

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O
olivier D.
Rating: 5 out of 5
following a purchase from 04/09/2024
Order compliant with my expectations
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Ludivine M.
Rating: 2 out of 5
following a purchase from 04/09/2024
Hello madam, sir. I think you had a computer or organizational bug with my order. I ordered with a confirmation email. I receive a second email telling me that I ordered a rental racket. I contact customer service who tells me that my order will be delivered within 48 hours and the next day I receive a refund for my order and now an email thanking me for my order and asking me to evaluate you. I let you look at the bug.
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Response from Esprit Padel Shop
Hello,

First of all, we apologize for the confusion you encountered. It seems there was an initial misunderstanding regarding your order. You had ordered a test racket instead of a standard racket.

Subsequently, we unfortunately had to refund you because the model you wanted, the "Vertex 04 Woman 2024", is currently out of stock.

If you have any other questions or if you would like to be informed when this model is available again, please do not hesitate to contact us again.

Thank you for your understanding and again sorry for this inconvenience.
H
HERVE L.
Rating: 5 out of 5
following a purchase from 02/09/2024
What to say? except PERFECT Thank you
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Patrick C.
Rating: 5 out of 5
following a purchase from 05/09/2024
Order and receipt of the racket in 2 days. Perfect
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Alexandre T.
Rating: 3 out of 5
following a purchase from 05/09/2024
Very quick to receive the product but commercially very, very disappointed.
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Response from Esprit Padel Shop
Hello,

Thank you for your feedback regarding the speed of delivery. We are, however, sorry to learn that you are disappointed on the commercial side. Please feel free to tell us more by contacting us at [email protected] so that we can better understand the situation and improve your experience.

We remain at your disposal for any questions.
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GHISLAIN F.
Rating: 5 out of 5
following a purchase from 04/09/2024
Excellent, very serious. Package received within 3 days
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Gilles D.
Rating: 5 out of 5
following a purchase from 04/09/2024
Top ..
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Stephane B.
Rating: 5 out of 5
following a purchase from 04/09/2024
Order placed by phone with the help of an advisor to support my choices. Order delivered quickly. I just have to make good use of this quality material.
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Jordan B.
Rating: 5 out of 5
following a purchase from 04/09/2024
Top nothing to complain about!
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Maison D.
Rating: 5 out of 5
following a purchase from 31/08/2024
The test with the strengths and weaknesses of the racket is very useful! Very reasonable prices and delivery sent 1 day after my order. Package arrived in good condition
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Allan C.
Rating: 5 out of 5
following a purchase from 03/09/2024
Top! Reactivity and efficiency! Bravo!!
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ERIC B.
Rating: 5 out of 5
following a purchase from 03/09/2024
Delivery compliant with my expectations. Thank you
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Alexandre N.
Rating: 5 out of 5
following a purchase from 03/09/2024
Great customer service. Top dialogue, quick handling of the file, refund in 5 days. Bravo, it's nice to deal with such competent people.
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loic P.
Rating: 3 out of 5
following a purchase from 03/09/2024
Great price, product matches the order, however the grip protection was stuck, I will have to change the strap even though the racket is new…
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Response from Esprit Padel Shop
Hello,

Thank you for your feedback and for your compliments on the price and the product match. We are sorry to learn that the grip protection was stuck. To compensate for this inconvenience, we will send you a grip and an overgrip for free.

To arrange the shipment, please contact our customer service at [email protected]. We will be happy to assist you.

Please feel free to contact us if you have any other questions or needs.
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Pascal D.
Rating: 5 out of 5
following a purchase from 03/09/2024
Impeccable customer service
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Florent D.
Rating: 5 out of 5
following a purchase from 03/09/2024
Easy and quick order via their site, reasonable prices and especially excellent delivery times, the best!!! I recommend without reservation
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Joris D.
Rating: 5 out of 5
following a purchase from 02/09/2024
Very professional company that puts its customer first
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Dimitri P.
Rating: 5 out of 5
following a purchase from 02/09/2024
Great price. Delivery time respected
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William B.
Rating: 3 out of 5
following a purchase from 02/09/2024
The T-shirt in size S does not fit my 12-year-old son! The quality of the fabric is very disappointing. Very disappointed with this purchase!
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Response from Esprit Padel Shop
Hello William,

Thank you for your feedback. We are sorry to learn that the T-shirt in size S does not fit your son and that the quality of the fabric does not meet your expectations.

Could you please contact us at [email protected] to discuss the available options? We would like to find a solution to satisfy you.

Thank you for your understanding.

Best regards,
J
Julien A.
Rating: 5 out of 5
following a purchase from 02/09/2024
Incredible customer service, I recommend!
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Remi G.
Rating: 5 out of 5
following a purchase from 29/08/2024
Fast and efficient, I will order again without any worries
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Fanny T.
Rating: 5 out of 5
following a purchase from 01/09/2024
Everything went very well. From ordering to delivery. Bravo spirit Padel.
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Camille S.
Rating: 5 out of 5
following a purchase from 01/09/2024
Fast and careful shipping
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Sandrine M.
Rating: 3 out of 5
following a purchase from 01/09/2024
Two small stains on the racket, a shame for a new product.
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Response from Esprit Padel Shop
Hello Sandrine,

I am sorry for the inconvenience regarding your racket.

To best handle your request, please contact us by email at [email protected]

Have a nice day!

Best regards.
C
Cedric G.
Rating: 5 out of 5
following a purchase from 01/09/2024
Racket received quickly and in excellent condition.
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raphael P.
Rating: 2 out of 5
following a purchase from 01/09/2024
Racket arrived damaged. Other than that everything was perfect.
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Response from Esprit Padel Shop
Hello Raphael,

I am sorry to hear that your racket arrived damaged.

To best handle your request, please contact us by email at [email protected]

Have a nice day!

Best regards.
F
Francois D.
Rating: 5 out of 5
following a purchase from 31/08/2024
Fast delivery, product conforms to the order... Simply perfect.
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Response from Esprit Padel Shop
Hello François,

Thank you for your positive comment.
I hope you will be satisfied with your items.
Do not hesitate to give us feedback after use.

Sportingly.
G
guillaume F.
Rating: 5 out of 5
following a purchase from 14/05/2024
everything very well, in content as in speed
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benjamin D.
Rating: 5 out of 5
following a purchase from 31/08/2024
Order sent very quickly, top customer service
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Chloe B.
Rating: 5 out of 5
following a purchase from 30/08/2024
Fast delivery and item conforms!! Thank you
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FLORE B.
Rating: 5 out of 5
following a purchase from 30/08/2024
A wide choice of models in all categories. Quite interesting prices and very fast delivery. I am satisfied!
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David D.
Rating: 5 out of 5
following a purchase from 30/08/2024
Simple order, fast delivery, top product
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Sebastien B.
Rating: 5 out of 5
following a purchase from 30/08/2024
very good service, slight delay due to a defective product checked before delivery which restarted the package preparation process. product and customer service completely satisfactory.
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Response from Esprit Padel Shop
Hello Sébastien,
Thank you very much for your positive feedback! We are delighted that you are satisfied with our service and the management of the slight delay. Your satisfaction is our priority, and we always strive to deliver compliant products.
Have a nice day and thank you again for your trust!
C
CYRIL G.
Rating: 5 out of 5
following a purchase from 30/08/2024
ALWAYS ON TOP TIMING QUALITY
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Eddy D.
Rating: 5 out of 5
following a purchase from 30/08/2024
Product conforms, fast delivery, I recommend 100%
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garage du rond point A.
Rating: 5 out of 5
following a purchase from 30/08/2024
top fast
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Florentin V.
Rating: 5 out of 5
following a purchase from 29/08/2024
Very good site, with a real responsive and attentive customer service. Order with your eyes closed.
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Teddy V.
Rating: 5 out of 5
following a purchase from 29/08/2024
Very responsive, fast and careful delivery
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Aurelie V.
Rating: 5 out of 5
following a purchase from 28/08/2024
Perfect racket conforms to my expectations.
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Jeremy D.
Rating: 5 out of 5
following a purchase from 29/08/2024
Order received and conforms
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