Customer reviews of Esprit Padel Shop

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 9 419 published reviews
5 8 519 90% 4 719 8% 3 97 1% 2 34 0% 1 50 1%

Summary of reviews

Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.

Reviews 3, 4 and 5 stars

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S
Stephane B.
Rating: 5 out of 5
following a purchase from 04/09/2024
Order placed by phone with the help of an advisor to support my choices. Order delivered quickly. I just have to make good use of this quality material.
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Jordan B.
Rating: 5 out of 5
following a purchase from 04/09/2024
Top nothing to complain about!
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Maison D.
Rating: 5 out of 5
following a purchase from 31/08/2024
The test with the strengths and weaknesses of the racket is very useful! Very reasonable prices and delivery sent 1 day after my order. Package arrived in good condition
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Allan C.
Rating: 5 out of 5
following a purchase from 03/09/2024
Top! Reactivity and efficiency! Bravo!!
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ERIC B.
Rating: 5 out of 5
following a purchase from 03/09/2024
Delivery compliant with my expectations. Thank you
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Alexandre N.
Rating: 5 out of 5
following a purchase from 03/09/2024
Great customer service. Top dialogue, quick handling of the file, refund in 5 days. Bravo, it's nice to deal with such competent people.
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loic P.
Rating: 3 out of 5
following a purchase from 03/09/2024
Great price, product matches the order, however the grip protection was stuck, I will have to change the strap even though the racket is new…
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Response from Esprit Padel Shop
Hello,

Thank you for your feedback and for your compliments on the price and the product match. We are sorry to learn that the grip protection was stuck. To compensate for this inconvenience, we will send you a grip and an overgrip for free.

To arrange the shipment, please contact our customer service at [email protected]. We will be happy to assist you.

Please feel free to contact us if you have any other questions or needs.
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Pascal D.
Rating: 5 out of 5
following a purchase from 03/09/2024
Impeccable customer service
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Florent D.
Rating: 5 out of 5
following a purchase from 03/09/2024
Easy and quick order via their site, reasonable prices and especially excellent delivery times, the best!!! I recommend without reservation
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Eric G.
Rating: 4 out of 5
following a purchase from 03/09/2024
Very good site for padel
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Joris D.
Rating: 5 out of 5
following a purchase from 02/09/2024
Very professional company that puts its customer first
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Dimitri P.
Rating: 5 out of 5
following a purchase from 02/09/2024
Great price. Delivery time respected
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William B.
Rating: 3 out of 5
following a purchase from 02/09/2024
The T-shirt in size S does not fit my 12-year-old son! The quality of the fabric is very disappointing. Very disappointed with this purchase!
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Response from Esprit Padel Shop
Hello William,

Thank you for your feedback. We are sorry to learn that the T-shirt in size S does not fit your son and that the quality of the fabric does not meet your expectations.

Could you please contact us at [email protected] to discuss the available options? We would like to find a solution to satisfy you.

Thank you for your understanding.

Best regards,
J
Julien A.
Rating: 5 out of 5
following a purchase from 02/09/2024
Incredible customer service, I recommend!
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Patrick A.
Rating: 4 out of 5
following a purchase from 02/09/2024
In fact, I have nothing to say about the delay but unfortunately the racket I received had a chip, a crack on the paint and I did not return the racket right away because I opened the package much later after receipt because it was a gift. If I had the possibility to make a complaint, I would do it because in addition to this small issue, I played 1 match and the grip is already worn out, so of very poor quality I have never seen that I have played tennis for 20 years and the grip does not wear out that quickly
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Response from Esprit Padel Shop
Hello Patrick,

Thank you for your feedback and sorry to hear that you encountered issues with the racket. Regarding the crack on the paint, even if the return period has passed, feel free to send us photos so we can see what we can do. We also take note of your comment about the grip and will pass the information to the brand.

For any problem, you can contact us at the following address: [email protected].

We remain available for any further assistance.

Sportingly,
R
Remi G.
Rating: 5 out of 5
following a purchase from 29/08/2024
Fast and efficient, I will order again without any worries
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Axelle B.
Rating: 4 out of 5
following a purchase from 01/09/2024
Hello, I ordered a racket for a test. Personally, I find that the trial period is really short (7 days vs 14 days generally, it allows for several matches). Moreover, the racket could be delivered with an overgrip, for hygiene and comfort. Otherwise, nothing to report. Thank you for offering this service.
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Response from Esprit Padel Shop
Hello Axelle,

Thank you for your positive comment following your racket test.

To be totally transparent with you, we have many requests for tests for few racket models made available by the brands. This explains why we are on a 7-day delay and not 14, in order to respond to the high demand.
Regarding the overgrip, I agree with you on this point, and we are working on it for the future ;)

Have a nice day and see you soon on our site.

Sportingly.
F
Fanny T.
Rating: 5 out of 5
following a purchase from 01/09/2024
Everything went very well. From ordering to delivery. Bravo spirit Padel.
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Michaël B.
Rating: 4 out of 5
following a purchase from 01/09/2024
Bag conforms to the description. Protection tape too wide. Fast delivery, serious company
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Response from Esprit Padel Shop
Hello Michael,

Thank you for your comment which makes us very happy.

I hope to see you again soon on our site.

Sportingly.
C
Camille S.
Rating: 5 out of 5
following a purchase from 01/09/2024
Fast and careful shipping
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Sandrine M.
Rating: 3 out of 5
following a purchase from 01/09/2024
Two small stains on the racket, a shame for a new product.
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Response from Esprit Padel Shop
Hello Sandrine,

I am sorry for the inconvenience regarding your racket.

To best handle your request, please contact us by email at [email protected]

Have a nice day!

Best regards.
C
Cedric G.
Rating: 5 out of 5
following a purchase from 01/09/2024
Racket received quickly and in excellent condition.
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Francois D.
Rating: 5 out of 5
following a purchase from 31/08/2024
Fast delivery, product conforms to the order... Simply perfect.
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Response from Esprit Padel Shop
Hello François,

Thank you for your positive comment.
I hope you will be satisfied with your items.
Do not hesitate to give us feedback after use.

Sportingly.
G
guillaume F.
Rating: 5 out of 5
following a purchase from 14/05/2024
everything very well, in content as in speed
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benjamin D.
Rating: 5 out of 5
following a purchase from 31/08/2024
Order sent very quickly, top customer service
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Chloe B.
Rating: 5 out of 5
following a purchase from 30/08/2024
Fast delivery and item conforms!! Thank you
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FLORE B.
Rating: 5 out of 5
following a purchase from 30/08/2024
A wide choice of models in all categories. Quite interesting prices and very fast delivery. I am satisfied!
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David D.
Rating: 5 out of 5
following a purchase from 30/08/2024
Simple order, fast delivery, top product
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Sebastien B.
Rating: 5 out of 5
following a purchase from 30/08/2024
very good service, slight delay due to a defective product checked before delivery which restarted the package preparation process. product and customer service completely satisfactory.
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Response from Esprit Padel Shop
Hello Sébastien,
Thank you very much for your positive feedback! We are delighted that you are satisfied with our service and the management of the slight delay. Your satisfaction is our priority, and we always strive to deliver compliant products.
Have a nice day and thank you again for your trust!
C
CYRIL G.
Rating: 5 out of 5
following a purchase from 30/08/2024
ALWAYS ON TOP TIMING QUALITY
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Eddy D.
Rating: 5 out of 5
following a purchase from 30/08/2024
Product conforms, fast delivery, I recommend 100%
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garage du rond point A.
Rating: 5 out of 5
following a purchase from 30/08/2024
top fast
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Florentin V.
Rating: 5 out of 5
following a purchase from 29/08/2024
Very good site, with a real responsive and attentive customer service. Order with your eyes closed.
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Pascale C.
Rating: 4 out of 5
following a purchase from 29/08/2024
perfect
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Response from Esprit Padel Shop
Hello Pascale!

Thank you for your comment following your purchase on our site.

I hope to see you again soon on our site and with a 5/5 on your next purchase ;)

Have a nice day and see you soon!

Sportingly.
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Teddy V.
Rating: 5 out of 5
following a purchase from 29/08/2024
Very responsive, fast and careful delivery
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Aurelie V.
Rating: 5 out of 5
following a purchase from 28/08/2024
Perfect racket conforms to my expectations.
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Gabriel E.
Rating: 4 out of 5
following a purchase from 29/08/2024
Excellent site
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Response from Esprit Padel Shop
Hello Gabriel,

Thank you for your comment following your purchase.

I hope to see you again soon on our site!

Sportingly.
J
Jeremy D.
Rating: 5 out of 5
following a purchase from 29/08/2024
Order received and conforms
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benoit R.
Rating: 5 out of 5
following a purchase from 28/08/2024
Fast delivery and great material and advice
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Amel A.
Rating: 5 out of 5
following a purchase from 29/08/2024
Fast delivery. Quality item I am very satisfied thank you
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