English 
R
Rating: 4 out of 5
This is a gift for the holidays so I can't give my opinion
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Customer reviews of Esprit Padel Shop
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 410 published reviews
Summary of reviews
Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
Reviews 3 and 4 stars
Reset filtersG
Rating: 4 out of 5
EPS a very professional company! Quick in exchanges and also in sending packages despite the over-ordering during this Black Friday 2024
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H
Rating: 4 out of 5
Not 5/5 because this is the second time the package takes a long time to arrive. Here ordered on 29/11 not yet received on 9/12…
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P
Rating: 4 out of 5
Great shipping speed, promotions relaunched by email. Just a small thing if I have to complain, it's that I received it with a scratch on the side, I didn't leave any comment no problem at this level, but it's true that I would have preferred to receive it without a scratch. Otherwise great
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H
Rating: 4 out of 5
Nothing to say everything is perfect
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S
Rating: 4 out of 5
Package received very quickly.
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C
Rating: 4 out of 5
Great site I highly recommend it.
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L
Rating: 3 out of 5
Too bad there is no guarantee of refunding the price difference within 30 days because the product was purchased and dropped 5 days later.
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T
Rating: 4 out of 5
No worries. Delivered on time and in perfect condition
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L
Rating: 4 out of 5
Very good, thank you
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S
Rating: 4 out of 5
Good site
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D
Rating: 3 out of 5
Good
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J
Rating: 4 out of 5
Very happy, fast, efficient, good deal
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A
Rating: 3 out of 5
Good product, good price, but disappointing delivery service: delivery to a pickup point is only ensured by Mondial Relais, does not allow choosing the store in question, and the package is only kept there for a week. It should be possible to choose where we want to pick up our package.
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J
Rating: 4 out of 5
good
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J
Rating: 4 out of 5
Delivery a bit long but very competitive price and wide choice
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
A good site however I find it a pity that the discount corresponds to the shipping costs.
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S
Rating: 4 out of 5
Order honored sells quality products on time I recommend.
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A
Rating: 4 out of 5
Very good but just a lack of communication from the carrier or the application
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C
Rating: 3 out of 5
Large selection of products and interesting prices. Too bad the delivery to the relay point is still so catastrophic.
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Response from Esprit Padel Shop
Hello,
Thank you for your positive feedback on our wide selection of products and competitive prices. We are delighted that you like our offer.
However, we are sorry to learn that your experience with delivery to the relay point was not satisfactory. Please know that we do our best to work with reliable carriers, but delivery issues are unfortunately beyond our control.
We will take your comment into account and remain available at [email protected] for any assistance regarding your orders.
Thank you for your understanding and see you soon on our site!
Best regards,
The Esprit Padel Shop team
Thank you for your positive feedback on our wide selection of products and competitive prices. We are delighted that you like our offer.
However, we are sorry to learn that your experience with delivery to the relay point was not satisfactory. Please know that we do our best to work with reliable carriers, but delivery issues are unfortunately beyond our control.
We will take your comment into account and remain available at [email protected] for any assistance regarding your orders.
Thank you for your understanding and see you soon on our site!
Best regards,
The Esprit Padel Shop team
U
Rating: 4 out of 5
Thank you
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Q
Rating: 4 out of 5
I really like the proposed tools (El Selector, el comparator..). Lots of choices. Ergonomic site overall. Equipment received relatively quickly.
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A
Rating: 3 out of 5
The protective plastic of the grip tore off a good part of the grip when trying to remove it. It was completely stuck. Otherwise, the racket meets expectations.
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Response from Esprit Padel Shop
Hello,
We are sorry for this issue upon receiving your racket. We invite you to contact our after-sales service at the following address: [email protected].
We can then send you a new grip and overgrip to replace the damaged ones.
Thank you for your understanding, and we remain at your disposal for any questions.
Have a nice day,
The Esprit Padel Shop team
We are sorry for this issue upon receiving your racket. We invite you to contact our after-sales service at the following address: [email protected].
We can then send you a new grip and overgrip to replace the damaged ones.
Thank you for your understanding, and we remain at your disposal for any questions.
Have a nice day,
The Esprit Padel Shop team
J
Rating: 4 out of 5
Quality products only small downside the delivery for me a bit long.
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R
Rating: 4 out of 5
Speed of delivery, quality of packaging
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T
Rating: 4 out of 5
Fast delivery but shoes too small
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J
Rating: 4 out of 5
Order and delivery as expected
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N
Rating: 4 out of 5
everything was perfect except that you delivered the package to another address.
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E
Rating: 4 out of 5
Order received
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R
Rating: 4 out of 5
Great to find my old racket to which I am very attached
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J
Rating: 3 out of 5
The processing of the order and delivery were quick. The site is ergonomic and correct in the arrangement of products. However, the "Esprit Padel" overgrip and protective tape for Padel rackets are very average.
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Response from Esprit Padel Shop
Hello,
Thank you very much for your feedback and for your positive comments regarding the processing of your order and delivery. We are delighted that you appreciated the ergonomics of the site.
We take note of your comment about the "Esprit Padel" products, such as the overgrip and protective tape. Your opinion is important, and we will take this feedback into account to improve the quality of these products.
Please do not hesitate to contact us if you have any other suggestions or needs.
Have a nice day,
The Esprit Padel Shop team
Thank you very much for your feedback and for your positive comments regarding the processing of your order and delivery. We are delighted that you appreciated the ergonomics of the site.
We take note of your comment about the "Esprit Padel" products, such as the overgrip and protective tape. Your opinion is important, and we will take this feedback into account to improve the quality of these products.
Please do not hesitate to contact us if you have any other suggestions or needs.
Have a nice day,
The Esprit Padel Shop team
J
Rating: 3 out of 5
The displayed price is not clearly excluding VAT. It's misleading.
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We would like to clarify that, in mainland France, the prices displayed on our site include VAT. That is why the price you saw corresponds to the final price, all taxes included.
We understand that this may be confusing, and we will check if the display can be improved for more clarity in the future.
Thank you for your understanding, and please do not hesitate to contact us if you have any other questions.
Have a nice day,
The Esprit Padel Shop team
Thank you for your feedback. We would like to clarify that, in mainland France, the prices displayed on our site include VAT. That is why the price you saw corresponds to the final price, all taxes included.
We understand that this may be confusing, and we will check if the display can be improved for more clarity in the future.
Thank you for your understanding, and please do not hesitate to contact us if you have any other questions.
Have a nice day,
The Esprit Padel Shop team
L
Rating: 4 out of 5
The fluidity of the site could be improved but overall it's great
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P
Rating: 3 out of 5
Very difficult to order on the site, I had to try four times before my order was registered.
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We are sorry to learn that you encountered difficulties when ordering on our site. We understand the frustration this may have caused, and we will do what is necessary to improve the online shopping experience.
Please do not hesitate to contact us directly if you encounter any further issues or if you need assistance placing your orders.
Thank you for your patience and understanding.
Have a nice day,
The Esprit Padel Shop team
Thank you for your feedback. We are sorry to learn that you encountered difficulties when ordering on our site. We understand the frustration this may have caused, and we will do what is necessary to improve the online shopping experience.
Please do not hesitate to contact us directly if you encounter any further issues or if you need assistance placing your orders.
Thank you for your patience and understanding.
Have a nice day,
The Esprit Padel Shop team
R
Rating: 4 out of 5
Received very quickly. Package in good condition
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J
Rating: 4 out of 5
Package conforms to the description. No delivery issues
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F
Rating: 4 out of 5
Great choice of products. Fast delivery. Small downside for establishing a return, not very user-friendly on the site
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A
Rating: 4 out of 5
Very well-made site (the comparator is great). Lots of choices and good prices. I don't give 5 stars because the choice of delivery service for the DOM is extremely expensive. I paid 65.90 euros in shipping fees (not counting the taxes that need to be added, which is normal). So I paid almost as much for the racket as for the fees and taxes. I will only make a purchase again when the delivery service is something other than DHL. Note: For a racket (375g) I had 44.90 euros in shipping fees at the time of order. Then I had to pay 21 euros in
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L
Rating: 4 out of 5
Quick processing of the order and good deals to grab.
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