Customer reviews of Esprit Padel Shop

9,7 /10

Based on 9 410 published reviews

5 8 510 90% 4 719 8% 3 97 1% 2 34 0% 1 50 1%

Summary of reviews

Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.

Reviews 3 and 4 stars

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Herve K.

Published on 29/10/2024 à 13h08 following a purchase from 19/10/2024

I highly recommend the site

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Coste Ifrah sarah C.

Published on 29/10/2024 à 12h29 following a purchase from 18/10/2024

Very good

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Stephane M.

Published on 28/10/2024 à 18h46 following a purchase from 18/10/2024

Order acknowledged quickly only small downside many references out of stock

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francois R.

Published on 28/10/2024 à 08h26 following a purchase from 15/10/2024

fairly quick delivery

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Olivier A.

Published on 27/10/2024 à 09h27 following a purchase from 17/10/2024

Thank you racket received quickly and for helping to choose this racket with the comparator

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Lilian D.

Published on 25/10/2024 à 05h30 following a purchase from 14/10/2024

Good quality/price ratio with the site's discounts. It's regrettable that some items are often out of stock. Fast shipping and delivery.

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Stephane R.

Published on 24/10/2024 à 20h05 following a purchase from 14/10/2024

Very good padel equipment site, affordable, fast delivery, quality packaging

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Fabien D.

Published on 24/10/2024 à 13h20 following a purchase from 13/10/2024

Mixed review, I admit I made a mistake on the racket reference but there is no way to exchange it, I used it for 10 minutes. I am buying the right one but I don't know where yet.

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Response from Esprit Padel Shop Published on 14/11/2024

Hello,

We regret this error. Unfortunately, we cannot take back rackets that have already been used for hygiene reasons.

You can try to sell this racket on second-hand sales platforms.

Please do not hesitate to contact us for your next purchase.

Best regards,

The Esprit Padel Shop team

Vincent M.

Published on 24/10/2024 à 09h08 following a purchase from 12/10/2024

Order well received with a day's delay despite payment for express delivery 24/48h.

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Antonio L.

Published on 23/10/2024 à 06h05 following a purchase from 12/10/2024

Good product

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anthony S.

Published on 21/10/2024 à 09h20 following a purchase from 07/10/2024

I ordered a Siux Electra ST2 racket, the delivery time is ultra-fast, less than 48 hours. I have had time to try it since, and I am more than satisfied, the sensations are immediate from the first ball, it is perfectly adapted to my style. However, the grip needed to be changed as soon as I removed the plastic, and this is an issue that had already been raised by another customer. A grip would be welcome in the package given the price of the racket.

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Response from Esprit Padel Shop Published on 14/11/2024

Hello,

We are delighted to learn that you are satisfied with your new Siux Electra ST2 racket and that you appreciate its performance from the first balls! This is excellent news for us.

We are also aware that some of our customers have reported an issue with a worn grip upon unpacking. We apologize for this inconvenience.

To allow you to fully enjoy your new racket, we invite you to contact our after-sales service. They will be happy to send you a new grip and an overgrip for free to replace the worn one.

Please do not hesitate to reach out for any other questions.

Best regards,
The Esprit Padel Shop team

Jerome L.

Published on 21/10/2024 à 06h47 following a purchase from 10/10/2024

Fast delivery and products meet expectations.

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Fred T.

Published on 19/10/2024 à 08h26 following a purchase from 09/10/2024

Hello, I received my package quickly (I live in Belgium) and in perfect condition, congratulations to your collaborators and your shipping service for this. Regarding the quality of the products, the socks (Nox) are made of a material that slips inside the shoe. I will not order them again. My sneakers (Nox) are of top quality! I forgot to enter the code before finalizing my order (over 100€), so I did not receive the gift tubes of balls. Could you automate, include gifts by default when the purchase amount conditions are met? This would prevent forgetful people like me from being deprived of pleasant bonuses. Thank you! Fred Tamellini

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Michel D.

Published on 17/10/2024 à 17h49 following a purchase from 07/10/2024

I am an amateur player and this racket suits me perfectly for its price and quality

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Thomas B.

Published on 16/10/2024 à 19h18 following a purchase from 06/10/2024

Interesting choice and prices. However, my racket arrived with the grip stuck to its protective plastic. Probably related to storage in a place that was too hot in the summer. I reported this issue via customer service and received no response...

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Response from Esprit Padel Shop Published on 14/11/2024

We are sorry to learn that you encountered this inconvenience with your racket. This type of problem is indeed related to inadequate storage conditions. To remedy this situation, we invite you to contact our after-sales service at the following address: [email protected]. We will send you a new grip and an overgrip for free so that you can fully enjoy your racket again.

DAVID H.

Published on 15/10/2024 à 07h47 following a purchase from 04/10/2024

Very good

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Eric B.

Published on 12/10/2024 à 13h52 following a purchase from 01/10/2024

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Philippe C.

Published on 12/10/2024 à 09h05 following a purchase from 02/10/2024

Racket and bag perfectly suited to my needs

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Maxime B.

Published on 11/10/2024 à 06h04 following a purchase from 30/09/2024

Package arrived in good condition and on time. Just a bit unfortunate that the catalog of rackets is a bit limited for my taste.

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Jerome G.

Published on 10/10/2024 à 18h34 following a purchase from 28/09/2024

Order received quickly and very well packaged just need to give it to madam

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Response from Esprit Padel Shop Published on 14/11/2024

Thank you very much for your positive feedback! We are delighted that your order has fully satisfied you. Do not hesitate to contact us again if needed.

Have a nice day,
The EspritPadelShop team

Bertrand B.

Published on 06/10/2024 à 17h00 following a purchase from 23/09/2024

Good experience but order placed on Monday before 12 PM and only shipped on Wednesday instead of the same day.

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Response from Esprit Padel Shop Published on 10/10/2024

Hello Bertrand,

Thank you for your comment following your purchase.

I am sorry for the slight delay; we always do our best to process your orders on the same day.

I hope to see you again soon on our site.

Best regards.

Thulier T.

Published on 05/10/2024 à 20h14 following a purchase from 25/09/2024

Reactive a bit to my taste (3 days). But then send an email very quickly reaction and package received quite quickly

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Response from Esprit Padel Shop Published on 07/10/2024

Hello Tony,

Thank you very much for your comment and your rating which makes us very happy!

I hope to see you again soon on our site

Sportingly.

Jeremy P.

Published on 05/10/2024 à 06h09 following a purchase from 23/09/2024

Fast and efficient. However, offering a discount to be used within 48 hours after placing an order, I find that a bit tight!!!

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Response from Esprit Padel Shop Published on 07/10/2024

Hello Jeremy,

Thank you for your comment and your 4/5 which makes us very happy!

Feel free to get back to us to understand the duration regarding the discount.

Sportingly.

Julien G.

Published on 30/09/2024 à 14h31 following a purchase from 20/09/2024

A lot of choices and competitive prices. However, the delivery was a bit longer than the deadlines displayed on the site.

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Response from Esprit Padel Shop Published on 01/10/2024

Hello Julien,

Thank you for your comment following your purchase on our site.

I am sorry for the transport delay, which is beyond our control.
I still hope to see you again soon on our site.

Best regards.

Xavier C.

Published on 29/09/2024 à 15h46 following a purchase from 16/09/2024

Very good site with plenty of choices and promotions. Small problem no home delivery.

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Response from Esprit Padel Shop Published on 02/10/2024

Hello Xavier,

Thank you for your comment following your order on our site.

I assure you, we do indeed offer home delivery, since the beginning

See you soon on our site!

Sportingly.

Sophie G.

Published on 29/09/2024 à 12h47 following a purchase from 18/09/2024

Great! Order received very quickly.

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Response from Esprit Padel Shop Published on 02/10/2024

Hello Sophie,

Thank you for your comment which makes us very happy!

I hope to see you again soon on our site with a 5/5 next time

Sportingly.

Cedric R.

Published on 28/09/2024 à 03h29 following a purchase from 17/09/2024

Fast delivery, defective product upon arrival but immediate handling, which shows the efficiency of the Esprit Padel Shop teams. Serious site, I recommend.

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Response from Esprit Padel Shop Published on 01/10/2024

Hello Cédric,

Thank you for your positive comment following the issue encountered during your order.

We do our best to satisfy you as soon as you place an order on our site.

I hope to see you again soon!

Best regards.

Yoann alexandre C.

Published on 28/09/2024 à 02h55 following a purchase from 17/09/2024

Top from A to Z. Very good product information, fast delivery (overseas) with precise tracking. I played with the racket and it’s pure joy from the first exchanges!

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Response from Esprit Padel Shop Published on 30/09/2024

Hello,

Thank you very much for your comment which makes us very happy!!

I hope to see you again soon on our site and with a 5/5 next time

Sportingly.

Guy D.

Published on 26/09/2024 à 07h31 following a purchase from 13/09/2024