Customer reviews of Esprit Padel Shop

9,7 /10

Based on 9 409 published reviews

5 8 509 90% 4 719 8% 3 97 1% 2 34 0% 1 50 1%

Summary of reviews

Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.

Reviews 3 and 4 stars

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emmanuel M.

Published on 28/06/2023 à 16h26 following a purchase from 17/06/2023

Delivery OK and deadlines respected

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Loc R.

Published on 28/06/2023 à 08h31 following a purchase from 18/06/2023

Choice and competitive prices. However, shipping rates to the overseas territories are high. I would have liked to pay less, even if it meant having a longer delivery time.

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Christophe C.

Published on 22/06/2023 à 19h57 following a purchase from 12/06/2023

An item was missing and one item was delayed in delivery.

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Myriam A.

Published on 21/06/2023 à 22h15 following a purchase from 11/06/2023

Product as described, too bad my package arrived after Father's Day

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Response from Esprit Padel Shop Published on 15/07/2023

Hello Myriam,

Sorry for this delivery delay, feel free to contact customer service for your next order to benefit from a commercial gesture.

The Esprit Padel Shop team

gilles O.

Published on 20/06/2023 à 02h19 following a purchase from 10/04/2023

My package did not arrive as expected on time. Otherwise, the racket is great and the 2 ball pressurizers are too, thank you.

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Patrick S.

Published on 12/06/2023 à 03h57 following a purchase from 01/06/2023

Very good padel racket, however the delivery (chronopost) is terrible, does not ring the intercom, does not leave a delivery notice, I was not delivered, had to go pick up the package myself at the agency!

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Brian O.

Published on 09/06/2023 à 12h00 following a purchase from 29/05/2023

Very good follow-up

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Adrien L.

Published on 09/06/2023 à 11h17 following a purchase from 30/05/2023

Great, thank you! Racket as described but a bit heavy!

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Sebastien N.

Published on 29/05/2023 à 10h07 following a purchase from 19/05/2023

Very good site. Quality respected!

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Thierry M.

Published on 27/05/2023 à 19h05 following a purchase from 17/05/2023

The package did not arrive on the agreed date, received on Tuesday instead of Saturday despite sending the product on the same day by your care. Great choice of rackets - Serious site

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arnaud M.

Published on 24/05/2023 à 06h55 following a purchase from 15/03/2023

Good

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Julien R.

Published on 23/05/2023 à 09h25 following a purchase from 13/05/2023

Happy with my order and the responsiveness, maybe a little disappointment given the price of the purchase a protection could be offered but otherwise nothing to say

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Sbastien M.

Published on 19/05/2023 à 11h57 following a purchase from 08/05/2023

Order conforms to my expectations

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franois C.

Published on 16/05/2023 à 13h13 following a purchase from 06/05/2023

No problem with the order or delivery

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Olivier R.

Published on 15/05/2023 à 18h41 following a purchase from 03/05/2023

Very responsive, just pay shipping fees + in Reunion repaying customs and DHL. So quite a bit of

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Olivier D.

Published on 15/05/2023 à 15h37 following a purchase from 04/05/2023

Delivered late (incompetent post) the tube works very well, very satisfied with my purchase, I recommend

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Gianluca M.

Published on 15/05/2023 à 15h28 following a purchase from 04/05/2023

Very good product with very nice promo, just a bit disappointed with the delivery times, as I had paid 6 euros more to receive my package quickly, which still took 5 days to arrive.. Without that I could have given 5 stars

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Simon Q.

Published on 12/05/2023 à 05h25 following a purchase from 01/05/2023

Product delivered on time, good follow-up

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Laurent Z.

Published on 09/05/2023 à 14h03 following a purchase from 29/04/2023

Good interaction with someone efficient and I am very happy with this racket. 2 downsides I had asked if the racket protector was included and I did not get it as it is no longer provided with the racket. I therefore ordered one from the brand online. I had asked for a grip to be put on. It was OK but I was called back to say that due to a warranty issue they could not do it for me. At my club, they put it on in 2 minutes and when I told the story of the grip they laughed and told me that you didn't want to do it. It's true that the warranty story is a bit particular, I am not buying a television but a grip for a few euros. You know everything ;-)

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Response from Esprit Padel Shop Published on 06/06/2023

Hello Laurent,

Indeed we do not put grips on new rackets because you do not really have a way of knowing if the racket we send you is new.
So to avoid any problems, we avoid this kind of thing.
See you soon

laurent B.

Published on 26/04/2023 à 21h29 following a purchase from 16/04/2023

Maybe not enough products available, which prevents the 5th star

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bertrand B.

Published on 24/04/2023 à 06h44 following a purchase from 12/04/2023

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Lydie G.

Published on 23/04/2023 à 18h17 following a purchase from 10/04/2023

Conforms to the order!

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Pascal B.

Published on 23/04/2023 à 17h02 following a purchase from 13/04/2023

Product arrived in very good condition, speed for delivery, for racket very good product to confirm as I played only once with

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Fabrice S.

Published on 13/04/2023 à 19h10 following a purchase from 25/03/2023

Top service, fast delivery.

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LAURENT R.

Published on 07/04/2023 à 11h08 following a purchase from 28/03/2023

Fast and efficient

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Nicolas F.

Published on 02/04/2023 à 14h25 following a purchase from 23/03/2023

Package received without issues, however no cover... a bit stingy..

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Fabrice B.

Published on 20/03/2023 à 06h48 following a purchase from 09/03/2023

Fast delivery, corresponding to my order. Just a shame package delivered to the wrong pickup point.

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Emmanuel C.

Published on 16/03/2023 à 21h42 following a purchase from 04/03/2023

Just a bit of delay but nothing very important. Material conforms. Racket not yet tested.

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Claire P.

Published on 16/03/2023 à 16h21 following a purchase from 04/03/2023

Very nice site. Speed of shipping Padel rackets could have a bit more protection as they are fragile, and the heavy boxes on top... not sure it will hold up. Excellent site

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florence R.

Published on 02/03/2023 à 19h52 following a purchase from 19/02/2023

Racket at a more interesting price than in store or paddle play area. However, delivery point different from the one that was chosen and far from home. Customer service unreachable at the email address provided to request the change of delivery point.

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Response from Esprit Padel Shop Published on 29/03/2023

Hello Florence,

It's strange that you haven't received a response from us as we respond to everyone without exception. Don't hesitate to contact us by phone next time.

See you soon

Salvador M.

Published on 18/02/2023 à 11h32 following a purchase from 07/02/2023

I was well awaited by competent people, and I also really liked the customer service on two pairs of shoes that I bought 6 months ago. Thank you... Salvador Montosa Moreno

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YANN L.

Published on 13/02/2023 à 13h04 following a purchase from 03/02/2023

Hello, Excellent site for orders

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LAURENT L.

Published on 12/02/2023 à 08h32 following a purchase from 01/02/2023

Many choices - good prices

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Gautier C.

Published on 09/02/2023 à 12h14 following a purchase from 30/01/2023

Satisfied with my order but I have not received a response, even after 2 emails sent regarding a manufacturing problem with a received product

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Michel B.

Published on 08/02/2023 à 12h44 following a purchase from 29/01/2023

Products received in perfect condition and within the expected time.

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Alain Air Tahiti Nui D.

Published on 07/02/2023 à 23h59 following a purchase from 28/01/2023

arrives on time thank you

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Nelson O.

Published on 07/02/2023 à 02h52 following a purchase from 22/01/2023

Wrong model sent but very good responsiveness from Esprit Padel Shop. The after-sales service is of high quality!

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Yohan B.

Published on 02/02/2023 à 07h35 following a purchase from 22/01/2023

Order compliant and received slightly ahead of schedule. Thank you

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Alisson C.

Published on 01/02/2023 à 18h59 following a purchase from 21/01/2023

Very responsive service. I recommend

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Christelle L.

Published on 31/01/2023 à 15h38 following a purchase from 21/01/2023

I had delivery problems (lost package) but Esprit Padel Shop quickly resent a new package, but it was missing an item, which had not been reported. I sent a complaint email and the company quickly contacted me to find a solution

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