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A
Rating: 4 out of 5
Great but with a particularly unpleasant smell.
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Customer reviews of Esprit Padel Shop
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 409 published reviews
Summary of reviews
Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
Reviews 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
Nothing to report
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C
Rating: 4 out of 5
Speed of order reception. I gave four stars instead of five because the racket cover was torn on 5cm. otherwise it met my expectations.
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F
Rating: 4 out of 5
Very good course
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A
Rating: 4 out of 5
Perfect
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L
Rating: 4 out of 5
Fast shipping
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P
Rating: 4 out of 5
Package well received, satisfied with the racket. Given the quality of the racket, I expected to have a specific case.
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F
Rating: 4 out of 5
Very good, but I imagined receiving the SIUX Stupa with a real cover, not a net..., especially after buying my 3rd racket in less than a year and the problem I had with the Bull Padel shorts that I finally repaired with a seamstress.... This time, the shipment took almost a week, while my first racket, a Babolat Lébron that you will find on my customer file, arrived the day after my order... Available orally at 0683645716 / Regards. Francis LACOMA
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L
Rating: 3 out of 5
Very good quality products but the sizing guide for the shoes does not match. The email box is useless if you need it’s a robot that always sends you the same message. I just made an exchange for shoes, I wanted them to tell me if a second exchange is possible if it still does not fit because between 2 sizes but… So be careful if you are not sure of your size because returns are at your expense.
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Response from Esprit Padel Shop
Thank you for your compliments on the quality of our products!
We apologize for the response provided a bit too "quickly" by email.
To answer you, yes, a second exchange is possible! You can exchange the sneakers until the size is correct.
Size advice for Head: For Head sneakers, we recommend taking one size up from your usual shoe size.
Need immediate help? Don't hesitate to call us directly (+33 4 27 44 40 51) for more clarity.
We remain at your disposal!
We apologize for the response provided a bit too "quickly" by email.
To answer you, yes, a second exchange is possible! You can exchange the sneakers until the size is correct.
Size advice for Head: For Head sneakers, we recommend taking one size up from your usual shoe size.
Need immediate help? Don't hesitate to call us directly (+33 4 27 44 40 51) for more clarity.
We remain at your disposal!
A
Rating: 4 out of 5
Very good product, quality. But a bit long for shipping..
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D
Rating: 3 out of 5
Order compliant. However, the racket has some micro scratches that make me doubt the 100% new aspect of the product.
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Response from Esprit Padel Shop
Hello Damien,
Sorry about that, feel free to contact us at [email protected] so we can offer you a commercial gesture.
Have a nice day!
Sorry about that, feel free to contact us at [email protected] so we can offer you a commercial gesture.
Have a nice day!
J
Rating: 4 out of 5
Customer service and top service
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M
Rating: 4 out of 5
I picked up my package, the racket is beautiful, however I found that there was a small scratch on the white of the racket.
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S
Rating: 4 out of 5
The products were as expected and especially of quality. The order was well packaged and especially delivered within a short period of 3 days. Very good customer experience!
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P
Rating: 4 out of 5
Ordered and impeccable delivery
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D
Rating: 4 out of 5
I had to order the shoe model in another color because no info on availability.... :(
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K
Rating: 4 out of 5
Nothing to report
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S
Rating: 4 out of 5
You need to go directly to the selector to compare rackets. You cannot request it by choosing to filter by brand or level, etc.
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E
Rating: 4 out of 5
Well received
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M
Rating: 4 out of 5
The perfect site, but goes through Chronopost, what a pity
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C
Rating: 3 out of 5
The shoes are great but they fit larger than other models of the same brand.
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Response from Esprit Padel Shop
Hello Chloe,
Sorry that you are disappointed with this item... Please contact us by email, we will handle your complaint to find an arrangement with you.
While waiting for your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
Sorry that you are disappointed with this item... Please contact us by email, we will handle your complaint to find an arrangement with you.
While waiting for your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
T
Rating: 4 out of 5
Top!
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D
Rating: 4 out of 5
Everything arrived in good condition.
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N
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
Super fast delivery. A small downside regarding the condition of the grip of my racket handle damaged by the glue of the supposed protective plastic.
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W
Rating: 4 out of 5
Easy exchange, good information, fast delivery and good packaging.
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R
Rating: 4 out of 5
Perfect adherence, very good product. Could perhaps be just a bit wider for better protection.
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F
Rating: 3 out of 5
Hello. Very responsive after-sales service. However, the transport leaves much to be desired. Delivery request to the Post Office next to my house, managed by Chronopost. For 4 days in a row, I was told that the delivery site was unavailable. They therefore left the package at a pick-up point 15km from my home (in my countryside, of course).
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Response from Esprit Padel Shop
Hello François-Xavier,
Sorry that you are disappointed... Please note that we are not responsible for the delivery, it all depends on the chosen delivery service and any delivery issues do not depend on us.
If you are satisfied with your purchase and our site, I invite you to modify your review ;)
We wish you a good day and see you soon at Esprit Padel Shop!
Sorry that you are disappointed... Please note that we are not responsible for the delivery, it all depends on the chosen delivery service and any delivery issues do not depend on us.
If you are satisfied with your purchase and our site, I invite you to modify your review ;)
We wish you a good day and see you soon at Esprit Padel Shop!
D
Rating: 3 out of 5
Paid to receive my package in 48-72 hours and received it after 5 working days...
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Response from Esprit Padel Shop
Hello David,
Sorry that you are disappointed... Please note that we are not responsible for the delivery, it all depends on the chosen delivery service and any delivery issues do not depend on us.
If you are satisfied with your purchase and our site, I invite you to modify your review ;)
We wish you a good day and see you soon at Esprit Padel Shop!
Sorry that you are disappointed... Please note that we are not responsible for the delivery, it all depends on the chosen delivery service and any delivery issues do not depend on us.
If you are satisfied with your purchase and our site, I invite you to modify your review ;)
We wish you a good day and see you soon at Esprit Padel Shop!
B
Rating: 4 out of 5
Item no longer available but directly contacted by Esprit Padel to offer me a refund or to change the product. Then the package was delivered to my home correctly. All items were in accordance with my order and in good condition! So very satisfied.
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N
Rating: 4 out of 5
Fast delivery
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J
Rating: 4 out of 5
Convenient site to find everything you need
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B
Rating: 4 out of 5
Very good materials received in a fairly short time
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M
Rating: 4 out of 5
Order received very quickly
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J
Rating: 4 out of 5
Deadline respected, product in line with my expectations. Best regards, Jerome
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J
Rating: 4 out of 5
Ok
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S
Rating: 4 out of 5
Absence of the t-shirt in the package
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J
Rating: 4 out of 5
Order prepared and delivered very quickly, nothing to complain about this aspect. 4 stars instead of 5 because I regret the sudden increase in the price of the Babolat Technical Viper 2025 racket before the implementation of a promotion at the beginning of September.
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C
Rating: 4 out of 5
Racket suitable for ladies, light, manageable, quite powerful for my use.
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S
Rating: 4 out of 5
Great explanation, well-made site. Easy to purchase, delivery ok.
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