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P
Rating: 4 out of 5
The delivery was perfect and fast. A little disappointed with the results of the racket comparator. I won't necessarily rely on it next time.
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Customer reviews of Esprit Padel Shop
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 409 published reviews
Summary of reviews
Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
Reviews 3 and 4 stars
Reset filtersS
Rating: 4 out of 5
order delivered on time. Clear site and good explanations for choosing a Padel racket. Interesting prices I recommend
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T
Rating: 4 out of 5
compliant product received on time top good continuation
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M
Rating: 4 out of 5
Fast and professional service. I recommend
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B
Rating: 4 out of 5
I am a bit disappointed with my last purchase. One of the balancing weights does not stick on the racket. Yet a bullPadel vertex.
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D
Rating: 3 out of 5
The package was marked delivered after 8 days of waiting. Except that I did not receive my package as indicated, I had to contact the post office which informed me that there was no name on the package nor house number. The package was delivered to my neighbor.
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Response from Esprit Padel Shop
Hello, indeed we are not yet at the stage of having our own delivery company.
So we trust our service providers, however, as with all deliveries, sometimes we can encounter a problem. You can send us an email at [email protected] with your information to resolve this as quickly as possible.
Have a very nice day.
So we trust our service providers, however, as with all deliveries, sometimes we can encounter a problem. You can send us an email at [email protected] with your information to resolve this as quickly as possible.
Have a very nice day.
E
Rating: 4 out of 5
Fast and efficient, too bad I couldn't take advantage of the promo code mentioned on the site regarding the free ball set.
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L
Rating: 4 out of 5
Good service
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S
Rating: 3 out of 5
The item arrived as described. However, too big. I reported it but received no response for a possible exchange.
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Response from Esprit Padel Shop
Hello Sophie!
We just checked and unfortunately have no message in your name.
To make a return, you will need to follow the procedure via this link: https://esprit-padel-shop.com/pages/retours
The site will guide you without any problem :)
Have a very nice day.
We just checked and unfortunately have no message in your name.
To make a return, you will need to follow the procedure via this link: https://esprit-padel-shop.com/pages/retours
The site will guide you without any problem :)
Have a very nice day.
B
Rating: 4 out of 5
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S
Rating: 4 out of 5
The delivery was very fast, well done
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N
Rating: 4 out of 5
Simple site to use, order received quickly. One problem, an error on the ordered racket, after contacting customer service who reacted very quickly, a solution was found
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J
Rating: 4 out of 5
Excellent products and choices. Fast delivery.
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J
Rating: 3 out of 5
Damaged handle but responsive after-sales service
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M
Rating: 4 out of 5
A lot of choices, fast delivery. I recommend.
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E
Rating: 4 out of 5
Great purchase! I love it!
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B
Rating: 4 out of 5
Not bad at all but no need to leave out-of-stock products
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L
Rating: 4 out of 5
Good product, good result
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J
Rating: 4 out of 5
Very responsive!
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M
Rating: 3 out of 5
Request for a gift wrapping but nothing
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R
Rating: 4 out of 5
Racket delivered quickly. Very serious site.
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C
Rating: 3 out of 5
The prices are attractive and the shipping is fast, but the negative point is that if the item is too small or the opposite, we have to pay 6.90 for the return when we just want an appropriate size without being able to try it beforehand. The reason given is also not coherent because if we return and make a credit note, we no longer pay them. The shipping cost is excessive.
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A
Rating: 4 out of 5
Product meets my expectations.
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S
Rating: 4 out of 5
Product conforms to the order delivered on time
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A
Rating: 4 out of 5
Very good site, different choices.
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T
Rating: 4 out of 5
Package still not received because lost by Mondial Relay, I’m waiting for the next steps to see a refund or a reshipment of the same package
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A
Rating: 4 out of 5
Racket received quickly at a competitive price. I give it 4 because I expected something different in terms of the graphic to get an idea. That said, it remains great, I will adapt
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D
Rating: 4 out of 5
Package received within the announced deadlines, with a tracking that could be improved. Package in excellent condition, not yet used as it is intended as a Christmas gift
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M
Rating: 4 out of 5
Too bad there was no gift wrapping otherwise perfect
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A
Rating: 4 out of 5
Fast delivery, products conform to the request.
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L
Rating: 4 out of 5
Package received very quickly
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O
Rating: 4 out of 5
Pleasant site, huge choice and attractive prices. Everything is done to well receive the customer and give them value for their money. I recommend.
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G
Rating: 4 out of 5
Package arrived super quickly. However, I regret that delivery is not free given the price of the order.
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B
Rating: 4 out of 5
perfect
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B
Rating: 4 out of 5
The delivery cost me a star
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M
Rating: 3 out of 5
Promotion a bit expensive anyway
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Response from Esprit Padel Shop
Hello,
Thank you for your review. We understand that our promotions can sometimes seem a bit expensive. We do our best to offer you the most advantageous prices possible while taking into account our costs and market fluctuations.
We strive to find the best balance between quality, service, and price for our customers. Your opinion is important to us and helps us improve.
Thank you for your review. We understand that our promotions can sometimes seem a bit expensive. We do our best to offer you the most advantageous prices possible while taking into account our costs and market fluctuations.
We strive to find the best balance between quality, service, and price for our customers. Your opinion is important to us and helps us improve.
J
Rating: 3 out of 5
Racket received quickly but the grip was taped with the packaging. I am still waiting for a replacement grip....
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Response from Esprit Padel Shop
Hello,
Thank you for your review. We sincerely apologize for the issue with the grip of your racket. We understand your disappointment and deeply regret this inconvenience.
We have checked your file and we see that you have indeed received your replacement grip. We hope everything is back to normal now and that you can fully enjoy your new racket.
If you have any questions or need further assistance, please do not hesitate to contact us.
Thank you for your review. We sincerely apologize for the issue with the grip of your racket. We understand your disappointment and deeply regret this inconvenience.
We have checked your file and we see that you have indeed received your replacement grip. We hope everything is back to normal now and that you can fully enjoy your new racket.
If you have any questions or need further assistance, please do not hesitate to contact us.
O
Rating: 4 out of 5
Good, but no promotions or commercial offers for loyal customers
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F
Rating: 4 out of 5
Very good tools for choosing your racket. Very fast delivery
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M
Rating: 3 out of 5
I did not receive the tube of balls offered for purchases over 100 euros.
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Response from Esprit Padel Shop
Hello,
Thank you for your review. To benefit from the offer, it was necessary to add the tube of balls to your cart and enter the corresponding promo code when validating your order.
Feel free to contact us directly. We will be happy to make a commercial gesture for you.
Best regards.
Thank you for your review. To benefit from the offer, it was necessary to add the tube of balls to your cart and enter the corresponding promo code when validating your order.
Feel free to contact us directly. We will be happy to make a commercial gesture for you.
Best regards.