Customer reviews of Esprit Padel Shop

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 9 419 published reviews
5 8 519 90% 4 719 8% 3 97 1% 2 34 0% 1 50 1%

Summary of reviews

Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.

Reviews 3 and 5 stars

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M
michel A.
Rating: 5 out of 5
following a purchase from 07/09/2024
fast with choice. perfect !!!!
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Julien L.
Rating: 5 out of 5
following a purchase from 07/09/2024
Super site and excellent advice
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Sylvain C.
Rating: 3 out of 5
following a purchase from 06/09/2024
Hello, Nothing to say about the quality of the product and the delivery time. However, for the price of the racket and its brand, not having a case provided with it seems a bit stingy to me. That's why I only gave 3 stars. Best regards.
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Response from Esprit Padel Shop
Hello,

Thank you very much for your positive feedback regarding the quality of the product and the delivery. We understand your disappointment regarding the absence of a case. However, we would like to clarify that this information is clearly indicated in the product description.

We remain at your disposal if you have any other questions or needs, and we hope to see you again soon on our site!
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Kevin B.
Rating: 5 out of 5
following a purchase from 07/09/2024
Well received
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LAURENT B.
Rating: 5 out of 5
following a purchase from 06/09/2024
great site good advice effective and fast
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Swann G.
Rating: 5 out of 5
following a purchase from 04/09/2024
Delivered with care, compliant. Thank you
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fabrice D.
Rating: 5 out of 5
following a purchase from 06/09/2024
Perfect Package received on time. Packaging perfect Thank you very much
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STEPHANE H.
Rating: 5 out of 5
following a purchase from 06/09/2024
Top
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Nicolas V.
Rating: 5 out of 5
following a purchase from 06/09/2024
Product compliant arrived on time, I recommend!
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Christian M.
Rating: 5 out of 5
following a purchase from 06/09/2024
Very good
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Florian L.
Rating: 5 out of 5
following a purchase from 06/09/2024
A shipping AND receiving speed to make Amazon blush... It's always perfect and delivered well packaged and well protected! Bravo
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Pierre C.
Rating: 5 out of 5
following a purchase from 06/09/2024
Perfect
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Gregory C.
Rating: 5 out of 5
following a purchase from 06/09/2024
Small grip defect reported, and despite the manufacturer's refusal to intervene, Esprit Padel Shop got back to me in half an hour with a commercial solution!! Service at the TOP.
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Vicente O.
Rating: 5 out of 5
following a purchase from 06/09/2024
Top quality fast delivery
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Romain L.
Rating: 5 out of 5
following a purchase from 06/09/2024
Impeccable
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Alfred S.
Rating: 5 out of 5
following a purchase from 05/09/2024
Impeccable
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Christophe P.
Rating: 5 out of 5
following a purchase from 30/08/2024
Fast and simple delivery on this last order! Thank you very much.
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olivier D.
Rating: 5 out of 5
following a purchase from 04/09/2024
Order compliant with my expectations
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HERVE L.
Rating: 5 out of 5
following a purchase from 02/09/2024
What to say? except PERFECT Thank you
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Patrick C.
Rating: 5 out of 5
following a purchase from 05/09/2024
Order and receipt of the racket in 2 days. Perfect
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Alexandre T.
Rating: 3 out of 5
following a purchase from 05/09/2024
Very quick to receive the product but commercially very, very disappointed.
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Response from Esprit Padel Shop
Hello,

Thank you for your feedback regarding the speed of delivery. We are, however, sorry to learn that you are disappointed on the commercial side. Please feel free to tell us more by contacting us at [email protected] so that we can better understand the situation and improve your experience.

We remain at your disposal for any questions.
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GHISLAIN F.
Rating: 5 out of 5
following a purchase from 04/09/2024
Excellent, very serious. Package received within 3 days
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Gilles D.
Rating: 5 out of 5
following a purchase from 04/09/2024
Top ..
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Stephane B.
Rating: 5 out of 5
following a purchase from 04/09/2024
Order placed by phone with the help of an advisor to support my choices. Order delivered quickly. I just have to make good use of this quality material.
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Jordan B.
Rating: 5 out of 5
following a purchase from 04/09/2024
Top nothing to complain about!
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Maison D.
Rating: 5 out of 5
following a purchase from 31/08/2024
The test with the strengths and weaknesses of the racket is very useful! Very reasonable prices and delivery sent 1 day after my order. Package arrived in good condition
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Allan C.
Rating: 5 out of 5
following a purchase from 03/09/2024
Top! Reactivity and efficiency! Bravo!!
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ERIC B.
Rating: 5 out of 5
following a purchase from 03/09/2024
Delivery compliant with my expectations. Thank you
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Alexandre N.
Rating: 5 out of 5
following a purchase from 03/09/2024
Great customer service. Top dialogue, quick handling of the file, refund in 5 days. Bravo, it's nice to deal with such competent people.
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loic P.
Rating: 3 out of 5
following a purchase from 03/09/2024
Great price, product matches the order, however the grip protection was stuck, I will have to change the strap even though the racket is new…
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Response from Esprit Padel Shop
Hello,

Thank you for your feedback and for your compliments on the price and the product match. We are sorry to learn that the grip protection was stuck. To compensate for this inconvenience, we will send you a grip and an overgrip for free.

To arrange the shipment, please contact our customer service at [email protected]. We will be happy to assist you.

Please feel free to contact us if you have any other questions or needs.
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Pascal D.
Rating: 5 out of 5
following a purchase from 03/09/2024
Impeccable customer service
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Florent D.
Rating: 5 out of 5
following a purchase from 03/09/2024
Easy and quick order via their site, reasonable prices and especially excellent delivery times, the best!!! I recommend without reservation
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Joris D.
Rating: 5 out of 5
following a purchase from 02/09/2024
Very professional company that puts its customer first
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Dimitri P.
Rating: 5 out of 5
following a purchase from 02/09/2024
Great price. Delivery time respected
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William B.
Rating: 3 out of 5
following a purchase from 02/09/2024
The T-shirt in size S does not fit my 12-year-old son! The quality of the fabric is very disappointing. Very disappointed with this purchase!
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Response from Esprit Padel Shop
Hello William,

Thank you for your feedback. We are sorry to learn that the T-shirt in size S does not fit your son and that the quality of the fabric does not meet your expectations.

Could you please contact us at [email protected] to discuss the available options? We would like to find a solution to satisfy you.

Thank you for your understanding.

Best regards,
J
Julien A.
Rating: 5 out of 5
following a purchase from 02/09/2024
Incredible customer service, I recommend!
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Remi G.
Rating: 5 out of 5
following a purchase from 29/08/2024
Fast and efficient, I will order again without any worries
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Fanny T.
Rating: 5 out of 5
following a purchase from 01/09/2024
Everything went very well. From ordering to delivery. Bravo spirit Padel.
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Camille S.
Rating: 5 out of 5
following a purchase from 01/09/2024
Fast and careful shipping
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Sandrine M.
Rating: 3 out of 5
following a purchase from 01/09/2024
Two small stains on the racket, a shame for a new product.
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Response from Esprit Padel Shop
Hello Sandrine,

I am sorry for the inconvenience regarding your racket.

To best handle your request, please contact us by email at [email protected]

Have a nice day!

Best regards.
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