Customer reviews of Esprit Padel Shop

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 9 826 published reviews
5 8 884 90% 4 743 8% 3 108 1% 2 35 0% 1 56 1%

Summary of reviews

Esprit Padel Shop consistently delivers with fast, careful shipping and products arriving exactly as described, often in 24 hours or less and well packaged. Customers praise a wide selection, helpful product comparisons, and strong value for money, including competitive discounts and promotions. The service is reliable and responsive, with smooth ordering experiences, reusable order tracking, and attentive touches like a small gift for first-time buyers, leading to high overall satisfaction. Many reviews highlight positive experiences with product recommendations, fast delivery to Paris, and confidence in returning to the site for future padel purchases.

3 star reviews

Reset filters
N
Nicolas D.
Rating: 3 out of 5
following a purchase from 24/09/2026
Impeccable delivery. But unfortunately the shoes hurt my feet
Translated reviews
M
Mohamed E.
Rating: 3 out of 5
following a purchase from 16/09/2026
A bit disappointed with the comfort, too rigid otherwise cushioning and good grip on the track
Translated reviews
F
François M.
Rating: 3 out of 5
following a purchase from 15/09/2026
The weight of the racket is heavier than normal.
Translated reviews
Response from Esprit Padel Shop
Hello François,

We sincerely thank you for taking the time to share your feedback. We are happy that you found your experience positive, even if the weight of the racket did not meet your expectations. Please know that we are committed to offering you quality products and we would be delighted to welcome you back to our shop.

Best regards,
The Esprit Padel Shop team
H
Hichem A.
Rating: 3 out of 5
following a purchase from 09/09/2026
From a certain order amount, they say they offer overgrips but they do not send them. An oversight on their part but they do not resend them... do not expect their 'offers'... otherwise the ordered racket is good
Translated reviews
Response from Esprit Padel Shop
Hello Hichem,

Thank you very much for your feedback and your evaluation. We are glad that you are satisfied with your racket, but we are sorry to hear about your disappointment regarding the overgrips. Your experience is valuable to us and we will ensure to improve our communications about our offers.

We wish you great padel matches and remain at your disposal for any questions.

Best regards,
The Esprit Padel Shop team
G
Geoffrey P.
Rating: 3 out of 5
following a purchase from 05/09/2026
Pay an extra fee to be delivered within 48 hours max and be delivered 72 hours after the order, I don't find that great
Translated reviews
D
Domenico M.
Rating: 3 out of 5
following a purchase from 04/09/2026
Positive shopping experience regarding competitive prices, ease of navigation on the site, and the great speed of shipping the pickleball racket. Unfortunately, a negative note for customer service: after registering I did not receive the welcome discount and the operator in the online chat, after an initial response, did not provide any solution and stopped responding to my messages. Promoted for convenience and logistics, but the assistance definitely needs improvement. For this, 3 stars out of 5.
Translated reviews
Response from Esprit Padel Shop
Dear Domenico,

Thank you sincerely for your detailed feedback. We are happy to know that you appreciated our competitive prices and fast shipping, but we are sorry to hear that you had a disappointing experience with customer service. We assure you that we will take your comments to heart to improve our support.

Best regards,
The Esprit Padel Shop team
E
Enrico R.
Rating: 3 out of 5
following a purchase from 01/09/2026
I contacted customer service for information on the weights of the racket I was interested in, I was told between 355 and 370 gr. I purchased selecting the option "lighter weight and paying 5 euros for this service".. I received a racket weighing 372 gr.!!!
Translated reviews
Response from Esprit Padel Shop
Dear Enrico,

Thank you sincerely for your feedback. We are sorry to hear that the weight of the racket received did not meet your expectations, but we appreciate your report and will do our best to improve our service in the future. We hope to see you again soon in our store to offer you an even better experience.

Best regards,
The Esprit Padel Shop team
E
Enrico R.
Rating: 3 out of 5
following a purchase from 01/09/2026
Great seller and fast delivery. But I can't give 5 stars because I requested a lightweight weight paying 5 euros and I received a racket that weighs 372 gr! I had asked for information about the weights and was told it varied from 355 to 370 gr... I was a bit disappointed..
Translated reviews
A
Antoine L.
Rating: 3 out of 5
following a purchase from 24/08/2026
Pour le choix et la livraison c’est bien. Mais pour le matériel c’est moins bien. Ma raquette s’est fissurée au bout de même pas deux semaines.et après 5 parties. Est ce que c’est régulièrement le cas avec la marque bullpadel ? Je cherche donc une nouvelle raquette mais je ne sais pas quoi prendre.
Response from Esprit Padel Shop
Dear Antoine,

Thank you very much for your feedback. We are glad to hear you were satisfied with our selection and delivery service. We understand your concerns regarding the durability of your racket and encourage you to reach out to us for assistance in finding a suitable replacement.

We appreciate your support and look forward to welcoming you back to Esprit Padel Shop.

Best regards,
The Esprit Padel Shop Team
O
Olivier D.
Rating: 3 out of 5
following a purchase from 12/08/2026
Very slow customer service, and tedious exchanges.
Translated reviews
Response from Esprit Padel Shop
Hello Olivier,

Unfortunately, we are dependent on the response speed of the brands, we try to make it as smooth as possible!

Have a nice day
C
Christopher C.
Rating: 3 out of 5
following a purchase from 12/08/2026
Disappointed upon receiving my last order (scratched racket and with a dent) despite a pleasant customer service, the delays started to be long between the return and the reshipment which is not certain.
Translated reviews
Response from Esprit Padel Shop
Hello Christopher,

Thank you for your feedback and we are sincerely sorry to hear that your last order did not meet your expectations. We appreciate your positive feedback on our customer service and take your comments into account to improve our efficiency.

Please accept our best regards,

The shop team
A
Antoine G.
Rating: 3 out of 5
following a purchase from 02/08/2026
Well received, but racket broke after 15 minutes of play making 2 smashes.. too bad
Translated reviews
Response from Esprit Padel Shop
Hello Antoine,

Thank you for your feedback and we are happy to hear that you received your order well. We understand your disappointment regarding the racket, and we invite you to contact us by email to make a request for after-sales service.

Best regards,
The Esprit Padel Shop team
L
Ludovic D.
Rating: 3 out of 5
following a purchase from 04/08/2026
I ordered two rackets but one of them arrived scratched in two places. I was offered an exchange but refused because I need this racket quickly for the holidays. A small commercial gesture would not have been too much.
Translated reviews
Response from Esprit Padel Shop
Hello Ludovic,

Thank you very much for your feedback. We are delighted that you chose Esprit Padel Shop and we understand your disappointment regarding the racket. Your feedback is valuable and we will do our best to improve our service in the future.

Best regards,
The shop team
Y
Yakup A.
Rating: 3 out of 5
following a purchase from 26/07/2026
I give 3 stars because I really like padel! But I received my protection which is already expensive for what it is, all bent!! As a result, I struggled to stick it properly…
Translated reviews
Response from Esprit Padel Shop
Hello Yakup,

Thank you very much for your feedback and your passion for padel. We are sorry to hear that the protection did not arrive in an optimal state. Your experience is important to us and we hope to see you soon in our shop.

Sportingly,
The Esprit Padel Shop team
H
Hamon E.
Rating: 3 out of 5
following a purchase from 08/07/2026
order over 200 euros and I had to pay shipping fees !!!!!!!!!!!!!!!!!!!!!!
Translated reviews
Response from Esprit Padel Shop
Hello Emilien,

Indeed, the boxes of balls are heavier and the carriers cannot ensure free delivery. Everything is explained on our Delivery and Shipping Fees page: https://esprit-padel-shop.com/pages/livraison-et-frais-de-port

Have a nice day
R
Romain T.
Rating: 3 out of 5
following a purchase from 07/07/2026
There is no protective cover for the racket or plastic tape to hold the grip
Translated reviews
Response from Esprit Padel Shop
Hello Romain,

The cover is not provided with the racket, as mentioned in the product sheet of the racket in question. Covers are available for purchase directly on our site!

Have a nice day
G
Gad S.
Rating: 3 out of 5
following a purchase from 30/06/2026
Shoes of good quality in appearance, but I am a bit disappointed with the comfort. I only used them once to play padel and felt pain in the soles of my feet. They may suit other people, but unfortunately they are not suitable for my feet.
Translated reviews
A
Adrien L.
Rating: 3 out of 5
following a purchase from 26/06/2026
Delivery times longer than expected otherwise customer service and racket are great!
Translated reviews
K
Kilian D.
Rating: 3 out of 5
following a purchase from 12/06/2026
Not comfortable enough for my taste but excellent durability even when sweating a lot
Translated reviews
B
Bougueur K.
Rating: 3 out of 5
following a purchase from 03/06/2026
The item is badly written, too stiff, size small, not very satisfied, sorry
Translated reviews
M
Michaël P.
Rating: 3 out of 5
following a purchase from 15/05/2026
Interesting price, misleading delivery times
Translated reviews
Response from Esprit Padel Shop
Hello Michael,

You ordered on Friday around 4 PM, the carriers had already passed. We could only prepare your order on Monday for delivery on Tuesday. The deadlines are well respected on your order!

Have a nice day
L
Laurent M.
Rating: 3 out of 5
following a purchase from 06/05/2026
Delivery times could be shorter. An ideal delivery time is 2 working days
Translated reviews
Response from Esprit Padel Shop
Hello Laurent,

The carriers were delayed due to the holidays, we did our best to send the package as soon as possible!
K
Karl S.
Rating: 3 out of 5
following a purchase from 03/05/2026
Delivery is slow!
Translated reviews
Response from Esprit Padel Shop
Hello Karl,

The carriers have been somewhat slowed down these days with the holidays, we tried to do our best!
S
Saint M.
Rating: 3 out of 5
following a purchase from 23/01/2026
Several problems encountered during my last order.
Translated reviews
Response from Esprit Padel Shop
Hello!

What kind of problems? Send us an email at this address so we can discuss it! [email protected]

Have a nice day
M
Manuel Jose L.
Rating: 3 out of 5
following a purchase from 09/03/2026
Received very quickly after the order, disappointed by the racket despite the process to find the suitable racket.
Translated reviews
G
Gregory A.
Rating: 3 out of 5
following a purchase from 05/02/2026
Delivery problem with Chronopost. Purchase on Thursday at 3 PM with 24 to 48 hour delivery option. Racket delivered Monday afternoon… Shipping costs covered by the site but if I had known I might have bought on another site. The important thing for me was to have the racket for Sunday.
Translated reviews
L
Louis B.
Rating: 3 out of 5
following a purchase from 04/02/2026
I find that the return is missing the label to stick on the package and the refund makes me pay the shipping costs..
Translated reviews
Response from Esprit Padel Shop
Hello Louis,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience was not entirely satisfactory. Your feedback regarding the return label and shipping costs is valuable and will help us improve our service. Please feel free to contact us directly if you need assistance with your returns.

Regarding shipping costs, in case of a refund request, the return shipping costs are at your expense. Exchanges and vouchers are not subject to return shipping costs.

Best regards,
The Esprit Padel Shop team
B
Bruno M.
Rating: 3 out of 5
following a purchase from 27/01/2026
Received but paid for express delivery and received it after a week ... that's not honest !
Translated reviews
A
Ambroisine P.
Rating: 3 out of 5
following a purchase from 14/01/2026
The site is very good but out of 4 ordered items, the Wilson women's team liner shorts do not match the product description I ordered. They were supposed to be equipped with discreet side pockets to hold the balls, but the pockets are nonexistent, so it is not practical for playing or Padel.
Translated reviews
Y
Yessine H.
Rating: 3 out of 5
following a purchase from 25/12/2025
Good site, good quality material and a lot of choice.
Translated reviews
C
Charlotte W.
Rating: 3 out of 5
following a purchase from 20/12/2025
Nice racket, aesthetic and flexible although a bit light and especially a cover could have been included in the purchase.
Translated reviews
M
Maxime S.
Rating: 3 out of 5
following a purchase from 19/12/2025
Hello, Unfortunately the pair of BullPadel is too big while the site recommended taking size 42.
Translated reviews
Response from Esprit Padel Shop
Hello,

Thank you for your feedback.

The size recommendation is a general indication, but the shape of your foot plays a lot on the final comfort. That’s why we make things easier: size exchanges are free and simple.

Do not hesitate to make the request on the site to quickly receive the size that will suit you better.

Best regards, The Esprit Padel Shop team
S
Sandrine A.
Rating: 3 out of 5
following a purchase from 23/11/2025
I do not have my invoice. And when I go to the site, I request an email to retrieve my password. I do not receive any email to reset my password.
Translated reviews
L
Laurent T.
Rating: 3 out of 5
following a purchase from 26/11/2025
Second order for me, the first was ultra fast. The second was less so. Nevertheless, I received exactly what I ordered.
Translated reviews
L
Lefebvre F.
Rating: 3 out of 5
following a purchase from 10/11/2025
Very good quality products but the sizing guide for the shoes does not match. The email box is useless if you need it’s a robot that always sends you the same message. I just made an exchange for shoes, I wanted them to tell me if a second exchange is possible if it still does not fit because between 2 sizes but… So be careful if you are not sure of your size because returns are at your expense.
Translated reviews
Response from Esprit Padel Shop
Thank you for your compliments on the quality of our products!

We apologize for the response provided a bit too "quickly" by email.
To answer you, yes, a second exchange is possible! You can exchange the sneakers until the size is correct.

Size advice for Head: For Head sneakers, we recommend taking one size up from your usual shoe size.

Need immediate help? Don't hesitate to call us directly (+33 4 27 44 40 51) for more clarity.

We remain at your disposal!
D
Damien B.
Rating: 3 out of 5
following a purchase from 08/11/2025
Order compliant. However, the racket has some micro scratches that make me doubt the 100% new aspect of the product.
Translated reviews
Response from Esprit Padel Shop
Hello Damien,
Sorry about that, feel free to contact us at [email protected] so we can offer you a commercial gesture.
Have a nice day!
C
Chloe D.
Rating: 3 out of 5
following a purchase from 22/10/2025
The shoes are great but they fit larger than other models of the same brand.
Translated reviews
Response from Esprit Padel Shop
Hello Chloe,

Sorry that you are disappointed with this item... Please contact us by email, we will handle your complaint to find an arrangement with you.

While waiting for your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
F
Francois-Xavier B.
Rating: 3 out of 5
following a purchase from 06/10/2025
Hello. Very responsive after-sales service. However, the transport leaves much to be desired. Delivery request to the Post Office next to my house, managed by Chronopost. For 4 days in a row, I was told that the delivery site was unavailable. They therefore left the package at a pick-up point 15km from my home (in my countryside, of course).
Translated reviews
Response from Esprit Padel Shop
Hello François-Xavier,

Sorry that you are disappointed... Please note that we are not responsible for the delivery, it all depends on the chosen delivery service and any delivery issues do not depend on us.

If you are satisfied with your purchase and our site, I invite you to modify your review ;)

We wish you a good day and see you soon at Esprit Padel Shop!
D
David P.
Rating: 3 out of 5
following a purchase from 05/10/2025
Paid to receive my package in 48-72 hours and received it after 5 working days...
Translated reviews
Response from Esprit Padel Shop
Hello David,

Sorry that you are disappointed... Please note that we are not responsible for the delivery, it all depends on the chosen delivery service and any delivery issues do not depend on us.

If you are satisfied with your purchase and our site, I invite you to modify your review ;)

We wish you a good day and see you soon at Esprit Padel Shop!
B
Benoit S.
Rating: 3 out of 5
following a purchase from 18/07/2025
It's a shame to have paid for shipping to get it faster but in the end to receive it late and without a signature when it was supposed to be the opposite logically, despite these downsides, very satisfied with the racket as well as your reaction times after contact, best regards.
Translated reviews
Response from Esprit Padel Shop
Hello Benoit!
Indeed, it seems there was a delay in your delivery, I have just refunded you these shipping costs accordingly.

Have a very nice day!
We use cookies for audience measurement and improving user experience.