English 
D
Rating: 3 out of 5
Excellent bag
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Customer reviews of Esprit Padel Shop
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 409 published reviews
Summary of reviews
Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
3 star reviews
Reset filtersC
Rating: 3 out of 5
Order well received
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P
Rating: 3 out of 5
Racket in diamond shape and not water drop (actually, rather hybrid shape). Not suitable for my level/need, as it does not correct my technical flaws, which a water drop tends to do more. Since I tried it once as a principle, non-refundable. Too bad, I will inquire better next time. However, I give 3/5 because when the shot is successful, it is deadly!
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Response from Esprit Padel Shop
Hello,
Thank you for your review and feedback. We are happy to see that you appreciate the power of the racket when the shot is successful!
Regarding the shape, Babolat does indeed describe it as a water drop shape. However, we understand that your feeling is different and that you consider it more of a hybrid shape. We take note of your comment, it helps us better understand our customers' expectations.
For your next racket, feel free to contact us before making your choice. We can then advise you better based on your level and needs.
Thank you again for your contribution!
Thank you for your review and feedback. We are happy to see that you appreciate the power of the racket when the shot is successful!
Regarding the shape, Babolat does indeed describe it as a water drop shape. However, we understand that your feeling is different and that you consider it more of a hybrid shape. We take note of your comment, it helps us better understand our customers' expectations.
For your next racket, feel free to contact us before making your choice. We can then advise you better based on your level and needs.
Thank you again for your contribution!
D
Rating: 3 out of 5
The package was marked delivered after 8 days of waiting. Except that I did not receive my package as indicated, I had to contact the post office which informed me that there was no name on the package nor house number. The package was delivered to my neighbor.
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Response from Esprit Padel Shop
Hello, indeed we are not yet at the stage of having our own delivery company.
So we trust our service providers, however, as with all deliveries, sometimes we can encounter a problem. You can send us an email at [email protected] with your information to resolve this as quickly as possible.
Have a very nice day.
So we trust our service providers, however, as with all deliveries, sometimes we can encounter a problem. You can send us an email at [email protected] with your information to resolve this as quickly as possible.
Have a very nice day.
S
Rating: 3 out of 5
The item arrived as described. However, too big. I reported it but received no response for a possible exchange.
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Response from Esprit Padel Shop
Hello Sophie!
We just checked and unfortunately have no message in your name.
To make a return, you will need to follow the procedure via this link: https://esprit-padel-shop.com/pages/retours
The site will guide you without any problem :)
Have a very nice day.
We just checked and unfortunately have no message in your name.
To make a return, you will need to follow the procedure via this link: https://esprit-padel-shop.com/pages/retours
The site will guide you without any problem :)
Have a very nice day.
J
Rating: 3 out of 5
Damaged handle but responsive after-sales service
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M
Rating: 3 out of 5
Request for a gift wrapping but nothing
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C
Rating: 3 out of 5
The prices are attractive and the shipping is fast, but the negative point is that if the item is too small or the opposite, we have to pay 6.90 for the return when we just want an appropriate size without being able to try it beforehand. The reason given is also not coherent because if we return and make a credit note, we no longer pay them. The shipping cost is excessive.
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M
Rating: 3 out of 5
Promotion a bit expensive anyway
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Response from Esprit Padel Shop
Hello,
Thank you for your review. We understand that our promotions can sometimes seem a bit expensive. We do our best to offer you the most advantageous prices possible while taking into account our costs and market fluctuations.
We strive to find the best balance between quality, service, and price for our customers. Your opinion is important to us and helps us improve.
Thank you for your review. We understand that our promotions can sometimes seem a bit expensive. We do our best to offer you the most advantageous prices possible while taking into account our costs and market fluctuations.
We strive to find the best balance between quality, service, and price for our customers. Your opinion is important to us and helps us improve.
J
Rating: 3 out of 5
Racket received quickly but the grip was taped with the packaging. I am still waiting for a replacement grip....
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Response from Esprit Padel Shop
Hello,
Thank you for your review. We sincerely apologize for the issue with the grip of your racket. We understand your disappointment and deeply regret this inconvenience.
We have checked your file and we see that you have indeed received your replacement grip. We hope everything is back to normal now and that you can fully enjoy your new racket.
If you have any questions or need further assistance, please do not hesitate to contact us.
Thank you for your review. We sincerely apologize for the issue with the grip of your racket. We understand your disappointment and deeply regret this inconvenience.
We have checked your file and we see that you have indeed received your replacement grip. We hope everything is back to normal now and that you can fully enjoy your new racket.
If you have any questions or need further assistance, please do not hesitate to contact us.
M
Rating: 3 out of 5
I did not receive the tube of balls offered for purchases over 100 euros.
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Response from Esprit Padel Shop
Hello,
Thank you for your review. To benefit from the offer, it was necessary to add the tube of balls to your cart and enter the corresponding promo code when validating your order.
Feel free to contact us directly. We will be happy to make a commercial gesture for you.
Best regards.
Thank you for your review. To benefit from the offer, it was necessary to add the tube of balls to your cart and enter the corresponding promo code when validating your order.
Feel free to contact us directly. We will be happy to make a commercial gesture for you.
Best regards.
L
Rating: 3 out of 5
Too bad there is no guarantee of refunding the price difference within 30 days because the product was purchased and dropped 5 days later.
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D
Rating: 3 out of 5
Good
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A
Rating: 3 out of 5
Good product, good price, but disappointing delivery service: delivery to a pickup point is only ensured by Mondial Relais, does not allow choosing the store in question, and the package is only kept there for a week. It should be possible to choose where we want to pick up our package.
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C
Rating: 3 out of 5
Large selection of products and interesting prices. Too bad the delivery to the relay point is still so catastrophic.
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Response from Esprit Padel Shop
Hello,
Thank you for your positive feedback on our wide selection of products and competitive prices. We are delighted that you like our offer.
However, we are sorry to learn that your experience with delivery to the relay point was not satisfactory. Please know that we do our best to work with reliable carriers, but delivery issues are unfortunately beyond our control.
We will take your comment into account and remain available at [email protected] for any assistance regarding your orders.
Thank you for your understanding and see you soon on our site!
Best regards,
The Esprit Padel Shop team
Thank you for your positive feedback on our wide selection of products and competitive prices. We are delighted that you like our offer.
However, we are sorry to learn that your experience with delivery to the relay point was not satisfactory. Please know that we do our best to work with reliable carriers, but delivery issues are unfortunately beyond our control.
We will take your comment into account and remain available at [email protected] for any assistance regarding your orders.
Thank you for your understanding and see you soon on our site!
Best regards,
The Esprit Padel Shop team
A
Rating: 3 out of 5
The protective plastic of the grip tore off a good part of the grip when trying to remove it. It was completely stuck. Otherwise, the racket meets expectations.
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Response from Esprit Padel Shop
Hello,
We are sorry for this issue upon receiving your racket. We invite you to contact our after-sales service at the following address: [email protected].
We can then send you a new grip and overgrip to replace the damaged ones.
Thank you for your understanding, and we remain at your disposal for any questions.
Have a nice day,
The Esprit Padel Shop team
We are sorry for this issue upon receiving your racket. We invite you to contact our after-sales service at the following address: [email protected].
We can then send you a new grip and overgrip to replace the damaged ones.
Thank you for your understanding, and we remain at your disposal for any questions.
Have a nice day,
The Esprit Padel Shop team
J
Rating: 3 out of 5
The processing of the order and delivery were quick. The site is ergonomic and correct in the arrangement of products. However, the "Esprit Padel" overgrip and protective tape for Padel rackets are very average.
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Response from Esprit Padel Shop
Hello,
Thank you very much for your feedback and for your positive comments regarding the processing of your order and delivery. We are delighted that you appreciated the ergonomics of the site.
We take note of your comment about the "Esprit Padel" products, such as the overgrip and protective tape. Your opinion is important, and we will take this feedback into account to improve the quality of these products.
Please do not hesitate to contact us if you have any other suggestions or needs.
Have a nice day,
The Esprit Padel Shop team
Thank you very much for your feedback and for your positive comments regarding the processing of your order and delivery. We are delighted that you appreciated the ergonomics of the site.
We take note of your comment about the "Esprit Padel" products, such as the overgrip and protective tape. Your opinion is important, and we will take this feedback into account to improve the quality of these products.
Please do not hesitate to contact us if you have any other suggestions or needs.
Have a nice day,
The Esprit Padel Shop team
J
Rating: 3 out of 5
The displayed price is not clearly excluding VAT. It's misleading.
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We would like to clarify that, in mainland France, the prices displayed on our site include VAT. That is why the price you saw corresponds to the final price, all taxes included.
We understand that this may be confusing, and we will check if the display can be improved for more clarity in the future.
Thank you for your understanding, and please do not hesitate to contact us if you have any other questions.
Have a nice day,
The Esprit Padel Shop team
Thank you for your feedback. We would like to clarify that, in mainland France, the prices displayed on our site include VAT. That is why the price you saw corresponds to the final price, all taxes included.
We understand that this may be confusing, and we will check if the display can be improved for more clarity in the future.
Thank you for your understanding, and please do not hesitate to contact us if you have any other questions.
Have a nice day,
The Esprit Padel Shop team
P
Rating: 3 out of 5
Very difficult to order on the site, I had to try four times before my order was registered.
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We are sorry to learn that you encountered difficulties when ordering on our site. We understand the frustration this may have caused, and we will do what is necessary to improve the online shopping experience.
Please do not hesitate to contact us directly if you encounter any further issues or if you need assistance placing your orders.
Thank you for your patience and understanding.
Have a nice day,
The Esprit Padel Shop team
Thank you for your feedback. We are sorry to learn that you encountered difficulties when ordering on our site. We understand the frustration this may have caused, and we will do what is necessary to improve the online shopping experience.
Please do not hesitate to contact us directly if you encounter any further issues or if you need assistance placing your orders.
Thank you for your patience and understanding.
Have a nice day,
The Esprit Padel Shop team
C
Rating: 3 out of 5
Very good
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F
Rating: 3 out of 5
Mixed review, I admit I made a mistake on the racket reference but there is no way to exchange it, I used it for 10 minutes. I am buying the right one but I don't know where yet.
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Response from Esprit Padel Shop
Hello,
We regret this error. Unfortunately, we cannot take back rackets that have already been used for hygiene reasons.
You can try to sell this racket on second-hand sales platforms.
Please do not hesitate to contact us for your next purchase.
Best regards,
The Esprit Padel Shop team
We regret this error. Unfortunately, we cannot take back rackets that have already been used for hygiene reasons.
You can try to sell this racket on second-hand sales platforms.
Please do not hesitate to contact us for your next purchase.
Best regards,
The Esprit Padel Shop team
A
Rating: 3 out of 5
I ordered a Siux Electra ST2 racket, the delivery time is ultra-fast, less than 48 hours. I have had time to try it since, and I am more than satisfied, the sensations are immediate from the first ball, it is perfectly adapted to my style. However, the grip needed to be changed as soon as I removed the plastic, and this is an issue that had already been raised by another customer. A grip would be welcome in the package given the price of the racket.
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Response from Esprit Padel Shop
Hello,
We are delighted to learn that you are satisfied with your new Siux Electra ST2 racket and that you appreciate its performance from the first balls! This is excellent news for us.
We are also aware that some of our customers have reported an issue with a worn grip upon unpacking. We apologize for this inconvenience.
To allow you to fully enjoy your new racket, we invite you to contact our after-sales service. They will be happy to send you a new grip and an overgrip for free to replace the worn one.
Please do not hesitate to reach out for any other questions.
Best regards,
The Esprit Padel Shop team
We are delighted to learn that you are satisfied with your new Siux Electra ST2 racket and that you appreciate its performance from the first balls! This is excellent news for us.
We are also aware that some of our customers have reported an issue with a worn grip upon unpacking. We apologize for this inconvenience.
To allow you to fully enjoy your new racket, we invite you to contact our after-sales service. They will be happy to send you a new grip and an overgrip for free to replace the worn one.
Please do not hesitate to reach out for any other questions.
Best regards,
The Esprit Padel Shop team
T
Rating: 3 out of 5
Interesting choice and prices. However, my racket arrived with the grip stuck to its protective plastic. Probably related to storage in a place that was too hot in the summer. I reported this issue via customer service and received no response...
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Response from Esprit Padel Shop
We are sorry to learn that you encountered this inconvenience with your racket. This type of problem is indeed related to inadequate storage conditions. To remedy this situation, we invite you to contact our after-sales service at the following address: [email protected]. We will send you a new grip and an overgrip for free so that you can fully enjoy your racket again.
B
Rating: 3 out of 5
Good experience but order placed on Monday before 12 PM and only shipped on Wednesday instead of the same day.
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Response from Esprit Padel Shop
Hello Bertrand,
Thank you for your comment following your purchase.
I am sorry for the slight delay; we always do our best to process your orders on the same day.
I hope to see you again soon on our site.
Best regards.
Thank you for your comment following your purchase.
I am sorry for the slight delay; we always do our best to process your orders on the same day.
I hope to see you again soon on our site.
Best regards.
J
Rating: 3 out of 5
A lot of choices and competitive prices. However, the delivery was a bit longer than the deadlines displayed on the site.
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Response from Esprit Padel Shop
Hello Julien,
Thank you for your comment following your purchase on our site.
I am sorry for the transport delay, which is beyond our control.
I still hope to see you again soon on our site.
Best regards.
Thank you for your comment following your purchase on our site.
I am sorry for the transport delay, which is beyond our control.
I still hope to see you again soon on our site.
Best regards.
C
Rating: 3 out of 5
Fast delivery, defective product upon arrival but immediate handling, which shows the efficiency of the Esprit Padel Shop teams. Serious site, I recommend.
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Response from Esprit Padel Shop
Hello Cédric,
Thank you for your positive comment following the issue encountered during your order.
We do our best to satisfy you as soon as you place an order on our site.
I hope to see you again soon!
Best regards.
Thank you for your positive comment following the issue encountered during your order.
We do our best to satisfy you as soon as you place an order on our site.
I hope to see you again soon!
Best regards.
L
Rating: 3 out of 5
Very fast shipping, interesting price. However, the racket has defects such as paint chips.
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Response from Esprit Padel Shop
Hello Lola,
Thank you for your comment following your purchase.
If you encounter an issue with your racket, please do not hesitate to contact us at the email address [email protected] to address your request.
Best regards.
Thank you for your comment following your purchase.
If you encounter an issue with your racket, please do not hesitate to contact us at the email address [email protected] to address your request.
Best regards.
I
Rating: 3 out of 5
Delivery too long. 7 days
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We understand that the delivery time did not meet your expectations. We are doing our best to improve this point and ensure a faster experience in the future.
Thank you for your understanding.
Thank you for your feedback. We understand that the delivery time did not meet your expectations. We are doing our best to improve this point and ensure a faster experience in the future.
Thank you for your understanding.
S
Rating: 3 out of 5
Hello, Nothing to say about the quality of the product and the delivery time. However, for the price of the racket and its brand, not having a case provided with it seems a bit stingy to me. That's why I only gave 3 stars. Best regards.
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Response from Esprit Padel Shop
Hello,
Thank you very much for your positive feedback regarding the quality of the product and the delivery. We understand your disappointment regarding the absence of a case. However, we would like to clarify that this information is clearly indicated in the product description.
We remain at your disposal if you have any other questions or needs, and we hope to see you again soon on our site!
Thank you very much for your positive feedback regarding the quality of the product and the delivery. We understand your disappointment regarding the absence of a case. However, we would like to clarify that this information is clearly indicated in the product description.
We remain at your disposal if you have any other questions or needs, and we hope to see you again soon on our site!
A
Rating: 3 out of 5
Very quick to receive the product but commercially very, very disappointed.
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback regarding the speed of delivery. We are, however, sorry to learn that you are disappointed on the commercial side. Please feel free to tell us more by contacting us at [email protected] so that we can better understand the situation and improve your experience.
We remain at your disposal for any questions.
Thank you for your feedback regarding the speed of delivery. We are, however, sorry to learn that you are disappointed on the commercial side. Please feel free to tell us more by contacting us at [email protected] so that we can better understand the situation and improve your experience.
We remain at your disposal for any questions.
L
Rating: 3 out of 5
Great price, product matches the order, however the grip protection was stuck, I will have to change the strap even though the racket is new…
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback and for your compliments on the price and the product match. We are sorry to learn that the grip protection was stuck. To compensate for this inconvenience, we will send you a grip and an overgrip for free.
To arrange the shipment, please contact our customer service at [email protected]. We will be happy to assist you.
Please feel free to contact us if you have any other questions or needs.
Thank you for your feedback and for your compliments on the price and the product match. We are sorry to learn that the grip protection was stuck. To compensate for this inconvenience, we will send you a grip and an overgrip for free.
To arrange the shipment, please contact our customer service at [email protected]. We will be happy to assist you.
Please feel free to contact us if you have any other questions or needs.
W
Rating: 3 out of 5
The T-shirt in size S does not fit my 12-year-old son! The quality of the fabric is very disappointing. Very disappointed with this purchase!
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Response from Esprit Padel Shop
Hello William,
Thank you for your feedback. We are sorry to learn that the T-shirt in size S does not fit your son and that the quality of the fabric does not meet your expectations.
Could you please contact us at [email protected] to discuss the available options? We would like to find a solution to satisfy you.
Thank you for your understanding.
Best regards,
Thank you for your feedback. We are sorry to learn that the T-shirt in size S does not fit your son and that the quality of the fabric does not meet your expectations.
Could you please contact us at [email protected] to discuss the available options? We would like to find a solution to satisfy you.
Thank you for your understanding.
Best regards,
S
Rating: 3 out of 5
Two small stains on the racket, a shame for a new product.
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Response from Esprit Padel Shop
Hello Sandrine,
I am sorry for the inconvenience regarding your racket.
To best handle your request, please contact us by email at [email protected]
Have a nice day!
Best regards.
I am sorry for the inconvenience regarding your racket.
To best handle your request, please contact us by email at [email protected]
Have a nice day!
Best regards.
E
Rating: 3 out of 5
I ordered 2 items: a pair of very good quality Bullpadel shoes, and a Siux racket. The racket was well packaged but it must have been left in the heat for a long time in a warehouse or outside because the protective plastic on the handle was stuck to it. When removing it, it tore part of the grip off the handle. It's not a big deal because I always put an overgrip on my handles. However, more annoyingly: a small piece of I don't know what is floating inside the body of the racket. So it's quite annoying when I handle the racket. Otherwise, delivery in 48 hours flat.
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Response from Esprit Padel Shop
Hello Eric,
I have noted your message.
To best handle your request, please write to us at: [email protected]
Please make sure you have sent:
- 5-6 photos of the racket
- A serial number on the racket or a barcode
- Your full name and contact details (postal address, phone number, order number)
We remind you of our warranty conditions:
- All our padel rackets are covered by a standard warranty of 6-8 months from the date of purchase.
- The warranty does not cover damages caused by misuse, negligence, abuse, accident, or unauthorized modification of the racket (glass, shock, net, etc.)...
- The warranty is only valid for the original purchaser and cannot be substantial.
I remain at your disposal if needed.
Best regards.
I have noted your message.
To best handle your request, please write to us at: [email protected]
Please make sure you have sent:
- 5-6 photos of the racket
- A serial number on the racket or a barcode
- Your full name and contact details (postal address, phone number, order number)
We remind you of our warranty conditions:
- All our padel rackets are covered by a standard warranty of 6-8 months from the date of purchase.
- The warranty does not cover damages caused by misuse, negligence, abuse, accident, or unauthorized modification of the racket (glass, shock, net, etc.)...
- The warranty is only valid for the original purchaser and cannot be substantial.
I remain at your disposal if needed.
Best regards.
L
Rating: 3 out of 5
Efficient and quick, too bad that Mondial Relay chooses the delivery point that suits them. And only after payment.
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Response from Esprit Padel Shop
Hello Laurent,
Thank you for your comment following your purchase.
I am sincerely sorry for the inconvenience regarding the delivery issue, which is beyond our control.
I wish you good games and hope to see you again soon on our site :)
Have a nice day!
Romain
Thank you for your comment following your purchase.
I am sincerely sorry for the inconvenience regarding the delivery issue, which is beyond our control.
I wish you good games and hope to see you again soon on our site :)
Have a nice day!
Romain
V
Rating: 3 out of 5
Very good purchase. However, when removing the plastic around the handle, it tears the grip in some places…
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Response from Esprit Padel Shop
Hello,
To best handle your request, please send us photos by email at: [email protected]
Please make sure you have sent:
- 5-6 photos of the racket
- A serial number on the racket or a barcode
- Your full name and contact details (postal address, phone number, order number)
We remind you of our warranty conditions:
- All our padel rackets are covered by a standard warranty of 6-8 months from the date of purchase.
- The warranty does not cover damages caused by misuse, negligence, abuse, accident, or unauthorized modification of the racket (glass, shock, net, etc.)...
- The warranty is only valid for the original purchaser and cannot be substantial.
I remain at your disposal if needed.
Best regards.
To best handle your request, please send us photos by email at: [email protected]
Please make sure you have sent:
- 5-6 photos of the racket
- A serial number on the racket or a barcode
- Your full name and contact details (postal address, phone number, order number)
We remind you of our warranty conditions:
- All our padel rackets are covered by a standard warranty of 6-8 months from the date of purchase.
- The warranty does not cover damages caused by misuse, negligence, abuse, accident, or unauthorized modification of the racket (glass, shock, net, etc.)...
- The warranty is only valid for the original purchaser and cannot be substantial.
I remain at your disposal if needed.
Best regards.
D
Rating: 3 out of 5
So far I am happy with my racket. However, I ordered an Esprit Padel T-shirt, I received an S while I am an XL. I plan to go on a diet. A bad rating for their partner Chronopost (I paid a few euros to have my racket the next day): Chronopost claimed that I was not there at the time of delivery, while I spent an hour waiting for the reception. Result: delivery the next day. I regret my few euros wasted! Reporting the issue to Esprit Padel who did not bother to respond to me. Well, all this is not serious but a little consideration would not hurt (Chronopost insinuation
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Response from Esprit Padel Shop
you were not there at the time of delivery
C
Rating: 3 out of 5
no response from Esprit Padel to my report).
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C
Rating: 3 out of 5
Hello Dominique,
Thank you for your feedback. We are glad that your racket suits you, but we are sorry for the size error regarding the T-shirt. Please feel free to contact us to exchange the item.
Regarding the delivery, we understand your frustration and apologize for the problem encountered with Chronopost. We will also ensure that your report is better taken into account in the future.
Thank you for your patience and understanding, and again sorry for these inconveniences. We remain at your disposal for any assistance.
Translated reviews
Thank you for your feedback. We are glad that your racket suits you, but we are sorry for the size error regarding the T-shirt. Please feel free to contact us to exchange the item.
Regarding the delivery, we understand your frustration and apologize for the problem encountered with Chronopost. We will also ensure that your report is better taken into account in the future.
Thank you for your patience and understanding, and again sorry for these inconveniences. We remain at your disposal for any assistance.
M
Rating: 3 out of 5
Hello, The shipment was quick but the package arrived damaged because the cardboard was thin with just tape. Fortunately, the racket was not damaged.
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