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C
Rating: 3 out of 5
Very good product, too bad that given the price of the racket there is no pouch.
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Customer reviews of Esprit Padel Shop
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 409 published reviews
Summary of reviews
Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
3 star reviews
Reset filtersA
Rating: 3 out of 5
I received an offer after placing my order and also no information regarding the taxes to be paid for Switzerland - a bad surprise from DHL.
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M
Rating: 3 out of 5
I received 2 separate packages for 3 t-shirts, I was disappointed because the third one was supposed to be long-sleeved but arrived short-sleeved, I wanted to return it for an exchange but it is out of stock!.. and I don't know when it will be available
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G
Rating: 3 out of 5
The delivery time was a bit long. Nevertheless, very satisfied with the product, the prices, and the ergonomics of the site.
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G
Rating: 3 out of 5
Order as expected. Be careful if you live in the DOM as VAT does not appear on the invoice so you pay VAT twice and additional fees for DHL.
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G
Rating: 3 out of 5
Hello, I received my Varlion padel racket, however, it arrived with the paint on the frame damaged at the top of the racket.
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F
Rating: 3 out of 5
Delivery delay, package scheduled for 07/05 via Chronopost and received on 13/05.
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L
Rating: 3 out of 5
Delay too long for my taste, racket ordered on the site on May 1st and received at a collection point on May 10th, which is 10 days later..
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L
Rating: 3 out of 5
Hi, perfect product, but just a delivery a bit long for my taste.
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C
Rating: 3 out of 5
Fast delivery. Disappointed to receive the racket in a plastic packaging without at least a small cover from the concerned brand.
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C
Rating: 3 out of 5
The racket is superb, lightweight, and easy to play with. However, I paid a tax for it to be delivered next to my house and I had to manage to pick it up from a collection point that was not the one indicated. It's not normal.
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P
Rating: 3 out of 5
The racket is good to say. At the price, delivery is normally free.
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B
Rating: 3 out of 5
Nothing to report. Product as expected. Delivery instructions not respected. The delivery person never contacted me even though it was explicitly requested.
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Response from Esprit Padel Shop
Hello Bruno,
We are sorry to hear that you encountered a problem with the carrier. Your feedback is important to us, and we will investigate this incident to prevent it from happening again.
We are sorry to hear that you encountered a problem with the carrier. Your feedback is important to us, and we will investigate this incident to prevent it from happening again.
L
Rating: 3 out of 5
Nice, but sent the wrong racket. Error corrected afterwards.
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Response from Esprit Padel Shop
Hello Lewin, we sincerely apologize for this error.. We immediately rectified this mistake and shipped the correct racket. We thank you for your understanding and remain at your disposal for any other questions or concerns.
B
Rating: 3 out of 5
Good, but too many products out of stock. Gift card received for Christmas, purchase made in March with items chosen by default because what I wanted was still not available 3 months later.
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L
Rating: 3 out of 5
I ordered a BullPadel racket and did not receive a cover for the racket. The price of the racket is already high so I could have had a gesture regarding the cover…
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Response from Esprit Padel Shop
Hello Luna,
Indeed, brands no longer provide covers with their rackets for the most part. Unfortunately, we have to adapt to the brands' requirements.
Wishing you an excellent day,
Indeed, brands no longer provide covers with their rackets for the most part. Unfortunately, we have to adapt to the brands' requirements.
Wishing you an excellent day,
J
Rating: 3 out of 5
Very good, delivery on time.
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