Esprit Padel Shop consistently delivers with fast, careful shipping and products arriving exactly as described, often in 24 hours or less and well packaged. Customers praise a wide selection, helpful product comparisons, and strong value for money, including competitive discounts and promotions. The service is reliable and responsive, with smooth ordering experiences, reusable order tracking, and attentive touches like a small gift for first-time buyers, leading to high overall satisfaction. Many reviews highlight positive experiences with product recommendations, fast delivery to Paris, and confidence in returning to the site for future padel purchases.
Very quick to receive the product but commercially very, very disappointed.
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback regarding the speed of delivery. We are, however, sorry to learn that you are disappointed on the commercial side. Please feel free to tell us more by contacting us at [email protected] so that we can better understand the situation and improve your experience.
We remain at your disposal for any questions.
L
Loic P.
Rating: 3 out of 5
following a purchase from 03/09/2024
Great price, product matches the order, however the grip protection was stuck, I will have to change the strap even though the racket is new…
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback and for your compliments on the price and the product match. We are sorry to learn that the grip protection was stuck. To compensate for this inconvenience, we will send you a grip and an overgrip for free.
To arrange the shipment, please contact our customer service at [email protected]. We will be happy to assist you.
Please feel free to contact us if you have any other questions or needs.
W
William B.
Rating: 3 out of 5
following a purchase from 02/09/2024
The T-shirt in size S does not fit my 12-year-old son! The quality of the fabric is very disappointing. Very disappointed with this purchase!
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Response from Esprit Padel Shop
Hello William,
Thank you for your feedback. We are sorry to learn that the T-shirt in size S does not fit your son and that the quality of the fabric does not meet your expectations.
Could you please contact us at [email protected] to discuss the available options? We would like to find a solution to satisfy you.
Thank you for your understanding.
Best regards,
S
Sandrine M.
Rating: 3 out of 5
following a purchase from 01/09/2024
Two small stains on the racket, a shame for a new product.
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Response from Esprit Padel Shop
Hello Sandrine,
I am sorry for the inconvenience regarding your racket.
To best handle your request, please contact us by email at [email protected]
Have a nice day!
Best regards.
E
Eric C.
Rating: 3 out of 5
following a purchase from 22/08/2024
I ordered 2 items: a pair of very good quality Bullpadel shoes, and a Siux racket. The racket was well packaged but it must have been left in the heat for a long time in a warehouse or outside because the protective plastic on the handle was stuck to it. When removing it, it tore part of the grip off the handle. It's not a big deal because I always put an overgrip on my handles. However, more annoyingly: a small piece of I don't know what is floating inside the body of the racket. So it's quite annoying when I handle the racket. Otherwise, delivery in 48 hours flat.
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Response from Esprit Padel Shop
Hello Eric,
I have noted your message.
To best handle your request, please write to us at: [email protected]
Please make sure you have sent:
- 5-6 photos of the racket
- A serial number on the racket or a barcode
- Your full name and contact details (postal address, phone number, order number)
We remind you of our warranty conditions:
- All our padel rackets are covered by a standard warranty of 6-8 months from the date of purchase.
- The warranty does not cover damages caused by misuse, negligence, abuse, accident, or unauthorized modification of the racket (glass, shock, net, etc.)...
- The warranty is only valid for the original purchaser and cannot be substantial.
I remain at your disposal if needed.
Best regards.
L
Laurent C.
Rating: 3 out of 5
following a purchase from 21/08/2024
Efficient and quick, too bad that Mondial Relay chooses the delivery point that suits them. And only after payment.
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Response from Esprit Padel Shop
Hello Laurent,
Thank you for your comment following your purchase.
I am sincerely sorry for the inconvenience regarding the delivery issue, which is beyond our control.
I wish you good games and hope to see you again soon on our site :)
Have a nice day!
Romain
V
Valentin D.
Rating: 3 out of 5
following a purchase from 18/08/2024
Very good purchase. However, when removing the plastic around the handle, it tears the grip in some places…
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Response from Esprit Padel Shop
Hello,
To best handle your request, please send us photos by email at: [email protected]
Please make sure you have sent:
- 5-6 photos of the racket
- A serial number on the racket or a barcode
- Your full name and contact details (postal address, phone number, order number)
We remind you of our warranty conditions:
- All our padel rackets are covered by a standard warranty of 6-8 months from the date of purchase.
- The warranty does not cover damages caused by misuse, negligence, abuse, accident, or unauthorized modification of the racket (glass, shock, net, etc.)...
- The warranty is only valid for the original purchaser and cannot be substantial.
I remain at your disposal if needed.
Best regards.
D
Dominique V.
Rating: 3 out of 5
following a purchase from 11/08/2024
So far I am happy with my racket. However, I ordered an Esprit Padel T-shirt, I received an S while I am an XL. I plan to go on a diet. A bad rating for their partner Chronopost (I paid a few euros to have my racket the next day): Chronopost claimed that I was not there at the time of delivery, while I spent an hour waiting for the reception. Result: delivery the next day. I regret my few euros wasted! Reporting the issue to Esprit Padel who did not bother to respond to me. Well, all this is not serious but a little consideration would not hurt (Chronopost insinuation
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Response from Esprit Padel Shop
you were not there at the time of delivery
C
Corine V.
Rating: 3 out of 5
following a purchase from 10/07/2024
no response from Esprit Padel to my report).
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Christopher H.
Rating: 3 out of 5
following a purchase from 22/06/2024
Hello Dominique,
Thank you for your feedback. We are glad that your racket suits you, but we are sorry for the size error regarding the T-shirt. Please feel free to contact us to exchange the item.
Regarding the delivery, we understand your frustration and apologize for the problem encountered with Chronopost. We will also ensure that your report is better taken into account in the future.
Thank you for your patience and understanding, and again sorry for these inconveniences. We remain at your disposal for any assistance.
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Miroslava R.
Rating: 3 out of 5
following a purchase from 10/06/2024
Hello, The shipment was quick but the package arrived damaged because the cardboard was thin with just tape. Fortunately, the racket was not damaged.
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Christelle S.
Rating: 3 out of 5
following a purchase from 04/06/2024
Very good product, too bad that given the price of the racket there is no pouch.
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Anthony J.
Rating: 3 out of 5
following a purchase from 16/05/2024
I received an offer after placing my order and also no information regarding the taxes to be paid for Switzerland - a bad surprise from DHL.
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Marie France M.
Rating: 3 out of 5
following a purchase from 12/05/2024
I received 2 separate packages for 3 t-shirts, I was disappointed because the third one was supposed to be long-sleeved but arrived short-sleeved, I wanted to return it for an exchange but it is out of stock!.. and I don't know when it will be available
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Geoffrey P.
Rating: 3 out of 5
following a purchase from 10/05/2024
The delivery time was a bit long. Nevertheless, very satisfied with the product, the prices, and the ergonomics of the site.
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Guillaume D.
Rating: 3 out of 5
following a purchase from 07/05/2024
Order as expected. Be careful if you live in the DOM as VAT does not appear on the invoice so you pay VAT twice and additional fees for DHL.
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Gregory N.
Rating: 3 out of 5
following a purchase from 06/05/2024
Hello, I received my Varlion padel racket, however, it arrived with the paint on the frame damaged at the top of the racket.
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Fabrice O.
Rating: 3 out of 5
following a purchase from 05/05/2024
Delivery delay, package scheduled for 07/05 via Chronopost and received on 13/05.
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Laurent P.
Rating: 3 out of 5
following a purchase from 01/05/2024
Delay too long for my taste, racket ordered on the site on May 1st and received at a collection point on May 10th, which is 10 days later..
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Ludovic O.
Rating: 3 out of 5
following a purchase from 25/04/2024
Hi, perfect product, but just a delivery a bit long for my taste.
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Christophe R.
Rating: 3 out of 5
following a purchase from 14/04/2024
Fast delivery. Disappointed to receive the racket in a plastic packaging without at least a small cover from the concerned brand.
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Celine G.
Rating: 3 out of 5
following a purchase from 29/03/2024
The racket is superb, lightweight, and easy to play with. However, I paid a tax for it to be delivered next to my house and I had to manage to pick it up from a collection point that was not the one indicated. It's not normal.
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Pascal E.
Rating: 3 out of 5
following a purchase from 27/03/2024
The racket is good to say. At the price, delivery is normally free.
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Bruno P.
Rating: 3 out of 5
following a purchase from 19/03/2024
Nothing to report. Product as expected. Delivery instructions not respected. The delivery person never contacted me even though it was explicitly requested.
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Response from Esprit Padel Shop
Hello Bruno,
We are sorry to hear that you encountered a problem with the carrier. Your feedback is important to us, and we will investigate this incident to prevent it from happening again.
L
Lewin B.
Rating: 3 out of 5
following a purchase from 18/01/2024
Nice, but sent the wrong racket. Error corrected afterwards.
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Response from Esprit Padel Shop
Hello Lewin, we sincerely apologize for this error.. We immediately rectified this mistake and shipped the correct racket. We thank you for your understanding and remain at your disposal for any other questions or concerns.
B
Bruno C.
Rating: 3 out of 5
following a purchase from 09/03/2024
Good, but too many products out of stock. Gift card received for Christmas, purchase made in March with items chosen by default because what I wanted was still not available 3 months later.
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Luna G.
Rating: 3 out of 5
following a purchase from 08/03/2024
I ordered a BullPadel racket and did not receive a cover for the racket. The price of the racket is already high so I could have had a gesture regarding the cover…
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Response from Esprit Padel Shop
Hello Luna,
Indeed, brands no longer provide covers with their rackets for the most part. Unfortunately, we have to adapt to the brands' requirements.
Wishing you an excellent day,
J
Jean Pascal M.
Rating: 3 out of 5
following a purchase from 02/02/2024
Very good, delivery on time.
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