English
★★★★★
based on 8911 reviews published
Latest negative customer reviews
Delivery time not respected
We apologize, the carriers have been a bit late these last few days due to the holidays, we tried to ship the packages as quickly as possible!
I have nothing to say about the quality of the product and the speed of delivery. However, I am very disappointed because an additional €30 discount was made on my racket the day after my order, I feel like I was taken advantage of, I will not order from this site again.
Unfortunately, that's the game of promotions, next time you have this problem, send us an email, we'll see what we can do!
I am not satisfied because I received my padel racket this week and it does not suit me at all so I wanted to return it and possibly get another one and your services told me that I could not return it because I removed the plastic from the handle to test it and no one told me that I should not remove it and at the same time how do you want to test a racket with the plastic!!!!! So I am angry because I am left with a racket that I do not use!!!!!
The plastic on the handle has been removed, which guarantees the new condition of the racket. It is therefore no longer new, we cannot take it back. Everything is mentioned in our Return Policy! We have a special page with test rackets to try the rackets beforehand!
Have a nice day
Racket broke at the end of a smash, customer service that doesn't want to know anything and does not take responsibility even though the conditions boast a 6-month warranty. Avoid
Thank you for your feedback. We are sorry to learn that you encountered a problem with your racket. Our after-sales service was clear and your warranty could not be honored due to unnatural breakage...
Best regards,
The Esprit Padel Shop team
I pay for a 24/48h delivery at 8.90€, not respected. I sent an email to complain, it has remained unanswered to this day. First and last time!!!
However, after checking, the 24/48h delivery was indeed respected: order shipped on Thursday and delivered on Friday.
Have a nice day
The Esprit Padel Shop team
Racket error on the order (2nd time in 18 months)
Thank you for taking the time to share your experience with us. We are sorry to hear that you encountered an error with your order. Your satisfaction is our priority, and we take your feedback very seriously. Please do not hesitate to contact us directly so that we can resolve this issue together.
Best regards,
The Esprit Padel Shop team
Can you call me back? I think the racket has a manufacturing defect.
You can directly send photos or videos to the address: [email protected]
We will look into this to offer you a solution that works best for you!
Thank you 🙂
Read the return conditions carefully
This is indeed an important rule to note.
If we refuse to take back a racket that has been unpacked and tested, it is so that the next customer does not have the unpleasant surprise of receiving a used racket. We want every product sold to be impeccable.
Sportingly, The Esprit Padel Shop team
Misleading bag size in the photo! Very disappointed with this product. For the other products, it is compliant.
Sorry to hear that you are disappointed with this item... Please contact us by email, we will handle your complaint to find a solution with you.
Looking forward to your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
My grip was already open... very disappointed I will not order from you again unless you deliver me a new one.
Sorry to hear that you are disappointed with this item... Please contact us by email at [email protected], we will handle your complaint to find a solution with you.
Looking forward to your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
A break not covered under warranty even though it is a manufacturing defect.
A crack of this size, and on one face, is not a manufacturing defect. It is the result of a shock with an external element, which voids the warranty. I am sincerely sorry, but the after-sales service will not be able to cover this case.
Very disappointed with the sellers, initially very nice but when I wanted to return my new racket, they refused. Total lack of commercial sense, I absolutely do not recommend. Don't expect anything from them.
I understand that this situation is frustrating and I apologize for it.
Disappointing customer service: refusal to refund for a racket never used simply because the handle protection had been removed. Little concern for customer satisfaction.
Have a great day.
Hello, I have the impression of having received a counterfeit.. I used it for the first time yesterday and the plastic vibrates from the first hit and the plastic is already coming off in the center even though it has not suffered any shock... really disappointed..
The balls purchased "Hero Pro + Durability" lasted me only one session! When I wanted to reuse them, they were soft, I do not recommend these tubes.
We invite you to contact our customer service. We will be happy to send you a new tube of balls as a replacement.
Very disappointed, shoes too small, non-exchangeable as out of stock. And there, BAD SURPRISE!! Shipping costs at my expense... next time I will read the fine print better.
Have a great day 🙂
Hello, I still have not received the book because the post office, which finds my address daily as given, has not found it! I have done what is necessary to additionally provide the building letter. I was supposed to be delivered on Thursday and still nothing! I cannot rate you for now. Best regards.
We therefore trust our service providers, however, as with all deliveries, sometimes we can encounter a problem. You can send us an email at [email protected] with your information to resolve this as quickly as possible.
Have a great day.
Well received but very disappointed to receive a racket without a cover. Especially since a friend bought the same racket and received the cover.
Thank you for your feedback. We invite you to check the product sheet of your racket, the presence of a cover is indicated there. If it was included and you did not receive it, please contact us. Otherwise, covers are available on our site.
Product received with grip torn by plastic protection. Solution? They are aware of the problem and offer me a beautiful grip
Thank you for your feedback. We are sincerely sorry for the issue with the grip of your racket. We understand your disappointment.
We know that this can happen, even if it is fortunately not a frequent situation. We offer to send you exactly the same grip, new and without defects.
Would you like us to proceed with this shipment? Please let us know.
Once again, we apologize for this inconvenience.
The bullpadel shoes hurt my ankle inside, too stiff and therefore the skin has come off, a scab has appeared and it is really uncomfortable at this level of the shoe
Hello, my racket had a problem after an hour of play, a strange noise when I hit the ball and a loss of power
Disappointed, I still have not received my racket ordered 11 days ago. I needed it for a tournament this weekend and the announced delay was 72 hours! I still don't know if I will receive it. In short, I do not recommend Esprit Padel Shop
We are sorry for the delay of your order and understand your frustration. Your racket was indeed shipped on time, but the delay is due to a transport issue, independent of our will.
In the meantime, we have processed your refund and would like to apologize for the inconvenience caused.
Thank you for your understanding, and good luck with your upcoming tournaments!
The Esprit Padel Shop team
Stained t-shirt
The warranty procedure is underway, we are waiting for a response from you by today 🙂
Wishing you a nice day!
Hello, I am quite disappointed upon receiving my racket, the grip had stuck to the packaging and is torn upon opening
We are sorry for this issue upon receiving your racket. We invite you to contact our after-sales service at the following address: [email protected]
We can then send you a new grip and overgrip to replace the damaged ones.
Thank you for your understanding, and we remain at your disposal for any questions.
Have a nice day,
The Esprit Padel Shop team
Following the delivery of a Siux racket with a defect. Very long customer service, impossible to reach them by phone. Despite numerous exchanged emails. I am still waiting for a response. I just ask for a refund and a prepaid label for the return of the racket. This story has been going on for more than 10 days. Hoping for some responsiveness in the days following this comment. Too bad because their YouTube videos are of quality. Jerome.
Thank you for bringing this situation to our attention.
We have just checked your file and we see that the refund for your Siux racket has indeed been processed. It is quite normal for accounting procedures to take a few days.
We completely understand your impatience and sincerely apologize for the duration of this procedure. We have taken your comments into account and are doing everything possible to improve the responsiveness of our after-sales service.
Please do not hesitate to contact us if you find that the refund has not been processed on your account.
Best regards,
The EspritPadelShop team
I bought Head Padel shoes, very disappointed with the product and therefore with your description... specific Padel and zero grip. You need to test your products!!
Error in the delivery for two ordered items.
I have noted your feedback.
Please do not hesitate to contact us directly by email, in order to best handle your request and understand what happened.
Have a nice day!
Best regards.
My package is blocked by Mondial Relay, as the Relay point is under construction. It has been 10 days since the package has been in my city without being able to retrieve it. There has been no change of Relay point.
The site had a defect in the adhesive of the plastic packaging on the handle of a series of rackets but continues to sell them without specifying it.. okay they sent a grip and overgrip but if I had had the info, I would not have necessarily made this purchase
I have noted your comment and I inform you that the brand is indeed aware of this inconvenience and we are doing what is necessary with them to ensure that this does not happen again in the future, but this does not depend on us and it does not happen on all rackets, so it is quite random. That is why we make this gesture when you encounter this problem.
I hope to see you again soon on our site.
Best regards.
Dear, I placed an order 10 days ago and I still haven't received anything. and no shipping tracking. the package has been stuck somewhere for more than 5 days
Unfortunately, the racket arrived defective and the model was out of stock which forced me to take another model and pay more despite the gift voucher
Thank you for your feedback. We are sorry for the inconveniences encountered with the racket and the necessity to choose another model. We hope that the credit we issued has helped to alleviate this situation.
If you have any other questions or needs, please do not hesitate to contact us.
Best regards,
Following a size issue, I returned the pair of shoes ordered on August 28, using the return slip provided by the Esprit Padel Shop site, requesting the reshipment of the larger size in exchange. To this day, September 4 (8 days later), no follow-up from the site, no reshipment of the replacement product, and the site does not provide any satisfactory response to my inquiries, constantly extending the deadline communicated to me. I even wonder if it is not a scam. Beware of this site.
I have noted your message and I apologize for the delay regarding the return.
According to the carrier's tracking, the package will be delivered to us today:
https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XT216269436TS
Upon receipt, we will proceed with the exchange of the item.
I apologize for the delay, which is independent of our will.
I remain at your disposal, if needed, at the following address:
[email protected]
Have a nice day and see you soon!
Best regards
Romain
Customer service manager.
New racket after 4 days 2 cracks!!! And I don't have a high level. 180€ gone up in smoke
Thank you for your comment.
I am sorry for the inconvenience.
To best address your dissatisfaction, please send us photos by email to the following address:
[email protected]
Have a nice day and see you soon!
Romain
Not at all commercial, the shortest sentences are the best
I have noted your dissatisfaction following your purchase.
To better understand your opinion, please detail the problem encountered. We will respond as soon as possible and a solution will be provided.
You can contact us directly at the email address:
[email protected]
Have a nice day.
I ordered a racket, it apparently had some shocks that were masked with paint. For a racket at 240€, it's really mediocre.
I have noted your message.
To best handle your request, please write to us at: [email protected]
Please ensure you have sent:
- 5-6 photos of the racket
- A serial number on the racket or a barcode
- Your full name and contact details (postal address, phone number, order number)
We remind you of our warranty conditions:
- All our padel rackets are covered by a standard warranty of 6-8 months from the date of purchase.
- The warranty does not cover damages caused by misuse, negligence, abusive use, an accident, or unauthorized modification of the racket (glass, shock, net, etc.)...
- The warranty is only valid for the original buyer and cannot be substantial.
I remain at your disposal if needed.
Best regards.
Hello, I recently placed an order for two rackets. After only one game, my FILA racket cracked. I was very careful, not wanting to damage it, I even preferred to lose a point rather than hit near the glass... I am very disappointed. Can you contact me for an exchange or refund please? Best regards, Thibault
I invite you to check our customer service:
https://esprit-padel-shop.com/pages/politique-de-service-apres-vente-sav
Our teams will find a solution 🙂
I received my order with defects on the racket in several places. I play once and the overgrip comes off. It's just unacceptable for a racket at that price.
We are really sorry that your racket has defects. This is obviously not acceptable.
We invite you to contact our after-sales service at the address [email protected] so that we can resolve this issue as quickly as possible.
Thank you for your understanding and again sorry for this inconvenience.
Non-existent customer service, deaf dialogue, unreachable by phone: never again this company! Reunionese flee this site!
I had to wait more than a week to receive my package
Purchase of a Babolat Air Vertuo 2023 racket, a large crack appeared after 3 months of use, yet without a big shock, the manufacturer does not want to honor the warranty, do not buy Babolat the rackets are too fragile and after-sales service is absent.
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