English
★★★★★
based on 8911 reviews published
Latest neutral customer reviews
I received the racket on time, nothing to say on that side, but the little disappointment is that I would have thought given the price that it could have been sent with a cover.
We are sorry about that.
Have a very nice day.
Quick, but I hadn't seen that there was nothing like protection for the rackets, just loose bubble wrap.
All rackets come with this factory protective bubble wrap, we add extra bubble wrap in our boxes to protect everything!
Have a very nice day.
Hello Unfortunately I contacted your customer service about the availability of the adidas metalbone in 354, I was confirmed that it was available with this weight. I even specified this later in the comment of my purchase. And finally I receive a 351 gram. Disappointed.
We understand your disappointment regarding the weight of your adidas Metalbone. A variation of 3 grams can occur between different scales.
If this difference is a problem for you, please feel free to contact us again.
Excellent bag
Order well received
Racket in diamond shape and not water drop (actually, rather hybrid shape). Not suitable for my level/need, as it does not correct my technical flaws, which a water drop tends to do more. Since I tried it once as a principle, non-refundable. Too bad, I will inquire better next time. However, I give 3/5 because when the shot is successful, it is deadly!
Thank you for your review and feedback. We are happy to see that you appreciate the power of the racket when the shot is successful!
Regarding the shape, Babolat does indeed describe it as a water drop shape. However, we understand that your feeling is different and that you consider it more of a hybrid shape. We take note of your comment, it helps us better understand our customers' expectations.
For your next racket, feel free to contact us before making your choice. We can then advise you better based on your level and needs.
Thank you again for your contribution!
It's a shame that the return for exchange is chargeable, if I had known I wouldn't have ordered from them
Have a very nice day 🙂
The package was marked delivered after 8 days of waiting. Except that I did not receive my package as indicated, I had to contact the post office which informed me that there was no name on the package nor house number. The package was delivered to my neighbor.
So we trust our service providers, however, as with all deliveries, sometimes we can encounter a problem. You can send us an email at [email protected] with your information to resolve this as quickly as possible.
Have a very nice day.
Not too many big discounts during the sales. And shipping costs to return items that do not fit us. Might as well buy from other stores with free return shipping
The sales started on January 8th so unfortunately there were no sales offers at the time of your order 🙂
Have a very nice day.
The item arrived as described. However, too big. I reported it but received no response for a possible exchange.
We just checked and unfortunately have no message in your name.
To make a return, you will need to follow the procedure via this link: https://esprit-padel-shop.com/pages/retours
The site will guide you without any problem 🙂
Have a very nice day.
I have been waiting for a response from customer service for 2 weeks because the ordered item had a defect
The customer service has been validated, and we sent you a new bag a week ago.
If you could confirm that the problem has been resolved that would be great.
Have a very nice day!
Damaged handle but responsive after-sales service
Request for a gift wrapping but nothing
The prices are attractive and the shipping is fast, but the negative point is that if the item is too small or the opposite, we have to pay 6.90 for the return when we just want an appropriate size without being able to try it beforehand. The reason given is also not coherent because if we return and make a credit note, we no longer pay them. The shipping cost is excessive.
Promotion a bit expensive anyway
Thank you for your review. We understand that our promotions can sometimes seem a bit expensive. We do our best to offer you the most advantageous prices possible while taking into account our costs and market fluctuations.
We strive to find the best balance between quality, service, and price for our customers. Your opinion is important to us and helps us improve.
Racket received quickly but the grip was taped with the packaging. I am still waiting for a replacement grip....
Thank you for your review. We sincerely apologize for the issue with the grip of your racket. We understand your disappointment and deeply regret this inconvenience.
We have checked your file and we see that you have indeed received your replacement grip. We hope everything is back to normal now and that you can fully enjoy your new racket.
If you have any questions or need further assistance, please do not hesitate to contact us.
I did not receive the tube of balls offered for purchases over 100 euros.
Thank you for your review. To benefit from the offer, it was necessary to add the tube of balls to your cart and enter the corresponding promo code when validating your order.
Feel free to contact us directly. We will be happy to make a commercial gesture for you.
Best regards.
Product return policy not great
Thank you for your feedback. We are sorry that our return policy does not suit you. We are constantly looking to improve, and your feedback is valuable to us.
Do not hesitate to contact us to discuss your situation and see how we can help you.
Too bad there is no guarantee of refunding the price difference within 30 days because the product was purchased and dropped 5 days later.
Good
Good product, good price, but disappointing delivery service: delivery to a pickup point is only ensured by Mondial Relais, does not allow choosing the store in question, and the package is only kept there for a week. It should be possible to choose where we want to pick up our package.
Large selection of products and interesting prices. Too bad the delivery to the relay point is still so catastrophic.
Thank you for your positive feedback on our wide selection of products and competitive prices. We are delighted that you like our offer.
However, we are sorry to learn that your experience with delivery to the relay point was not satisfactory. Please know that we do our best to work with reliable carriers, but delivery issues are unfortunately beyond our control.
We will take your comment into account and remain available at [email protected] for any assistance regarding your orders.
Thank you for your understanding and see you soon on our site!
Best regards,
The Esprit Padel Shop team
The protective plastic of the grip tore off a good part of the grip when trying to remove it. It was completely stuck. Otherwise, the racket meets expectations.
We are sorry for this issue upon receiving your racket. We invite you to contact our after-sales service at the following address: [email protected].
We can then send you a new grip and overgrip to replace the damaged ones.
Thank you for your understanding, and we remain at your disposal for any questions.
Have a nice day,
The Esprit Padel Shop team
The processing of the order and delivery were quick. The site is ergonomic and correct in the arrangement of products. However, the "Esprit Padel" overgrip and protective tape for Padel rackets are very average.
Thank you very much for your feedback and for your positive comments regarding the processing of your order and delivery. We are delighted that you appreciated the ergonomics of the site.
We take note of your comment about the "Esprit Padel" products, such as the overgrip and protective tape. Your opinion is important, and we will take this feedback into account to improve the quality of these products.
Please do not hesitate to contact us if you have any other suggestions or needs.
Have a nice day,
The Esprit Padel Shop team
The displayed price is not clearly excluding VAT. It's misleading.
Thank you for your feedback. We would like to clarify that, in mainland France, the prices displayed on our site include VAT. That is why the price you saw corresponds to the final price, all taxes included.
We understand that this may be confusing, and we will check if the display can be improved for more clarity in the future.
Thank you for your understanding, and please do not hesitate to contact us if you have any other questions.
Have a nice day,
The Esprit Padel Shop team
Very difficult to order on the site, I had to try four times before my order was registered.
Thank you for your feedback. We are sorry to learn that you encountered difficulties when ordering on our site. We understand the frustration this may have caused, and we will do what is necessary to improve the online shopping experience.
Please do not hesitate to contact us directly if you encounter any further issues or if you need assistance placing your orders.
Thank you for your patience and understanding.
Have a nice day,
The Esprit Padel Shop team
Package arrived late, upon unpacking the plastic around the racket handle sticks and you have to damage the grip to remove it. Moreover, at the first game, the racket makes a strange noise during hits... Nevertheless, customer service is reachable and attentive to various remarks.
Thank you for your detailed feedback. We are sorry for the delivery delay and for the issues encountered with your racket. Regarding the plastic around the handle, it sometimes sticks slightly, and we understand that this can be frustrating. As for the strange noise during hits, this may indicate a defect.
If this persists, do not hesitate to contact us again so that we can help you resolve this issue. We are glad that our customer service was able to meet your expectations and remain at your disposal for any further assistance.
Have a good day,
The Esprit Padel Shop team
Very good
Mixed review, I admit I made a mistake on the racket reference but there is no way to exchange it, I used it for 10 minutes. I am buying the right one but I don't know where yet.
We regret this error. Unfortunately, we cannot take back rackets that have already been used for hygiene reasons.
You can try to sell this racket on second-hand sales platforms.
Please do not hesitate to contact us for your next purchase.
Best regards,
The Esprit Padel Shop team
New racket but grip completely worn halfway removed at the bottom of the handle!!! I have serious doubts about the storage of the rackets
You can send us an email to our customer service address: [email protected]
We will send you the same grip and overgrip as the original 🙂
Thank you for your understanding
I ordered a Siux Electra ST2 racket, the delivery time is ultra-fast, less than 48 hours. I have had time to try it since, and I am more than satisfied, the sensations are immediate from the first ball, it is perfectly adapted to my style. However, the grip needed to be changed as soon as I removed the plastic, and this is an issue that had already been raised by another customer. A grip would be welcome in the package given the price of the racket.
We are delighted to learn that you are satisfied with your new Siux Electra ST2 racket and that you appreciate its performance from the first balls! This is excellent news for us.
We are also aware that some of our customers have reported an issue with a worn grip upon unpacking. We apologize for this inconvenience.
To allow you to fully enjoy your new racket, we invite you to contact our after-sales service. They will be happy to send you a new grip and an overgrip for free to replace the worn one.
Please do not hesitate to reach out for any other questions.
Best regards,
The Esprit Padel Shop team
Interesting choice and prices. However, my racket arrived with the grip stuck to its protective plastic. Probably related to storage in a place that was too hot in the summer. I reported this issue via customer service and received no response...
Good experience but order placed on Monday before 12 PM and only shipped on Wednesday instead of the same day.
Thank you for your comment following your purchase.
I am sorry for the slight delay; we always do our best to process your orders on the same day.
I hope to see you again soon on our site.
Best regards.
A lot of choices and competitive prices. However, the delivery was a bit longer than the deadlines displayed on the site.
Thank you for your comment following your purchase on our site.
I am sorry for the transport delay, which is beyond our control.
I still hope to see you again soon on our site.
Best regards.
Fast delivery, defective product upon arrival but immediate handling, which shows the efficiency of the Esprit Padel Shop teams. Serious site, I recommend.
Thank you for your positive comment following the issue encountered during your order.
We do our best to satisfy you as soon as you place an order on our site.
I hope to see you again soon!
Best regards.
Very fast shipping, interesting price. However, the racket has defects such as paint chips.
Thank you for your comment following your purchase.
If you encounter an issue with your racket, please do not hesitate to contact us at the email address [email protected] to address your request.
Best regards.
Delivery too long. 7 days
Thank you for your feedback. We understand that the delivery time did not meet your expectations. We are doing our best to improve this point and ensure a faster experience in the future.
Thank you for your understanding.
Hello, Nothing to say about the quality of the product and the delivery time. However, for the price of the racket and its brand, not having a case provided with it seems a bit stingy to me. That's why I only gave 3 stars. Best regards.
Thank you very much for your positive feedback regarding the quality of the product and the delivery. We understand your disappointment regarding the absence of a case. However, we would like to clarify that this information is clearly indicated in the product description.
We remain at your disposal if you have any other questions or needs, and we hope to see you again soon on our site!
Hello madam, sir. I think you had a computer or organizational bug with my order. I ordered with a confirmation email. I receive a second email telling me that I ordered a rental racket. I contact customer service who tells me that my order will be delivered within 48 hours and the next day I receive a refund for my order and now an email thanking me for my order and asking me to evaluate you. I let you look at the bug.
First of all, we apologize for the confusion you encountered. It seems there was an initial misunderstanding regarding your order. You had ordered a test racket instead of a standard racket.
Subsequently, we unfortunately had to refund you because the model you wanted, the "Vertex 04 Woman 2024", is currently out of stock.
If you have any other questions or if you would like to be informed when this model is available again, please do not hesitate to contact us again.
Thank you for your understanding and again sorry for this inconvenience.
Very quick to receive the product but commercially very, very disappointed.
Thank you for your feedback regarding the speed of delivery. We are, however, sorry to learn that you are disappointed on the commercial side. Please feel free to tell us more by contacting us at [email protected] so that we can better understand the situation and improve your experience.
We remain at your disposal for any questions.