Customer reviews of europaband

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/07/2020 à 18h07 following a purchase from 21/07/2020

very fast service

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Acheteur vérifié

Rating: 4 out of 5

Published on 28/07/2020 à 23h16 following a purchase from 09/07/2020

Good delivery time and very good quality A little expensive

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Comprador verificado

Rating: 4 out of 5

Published on 14/07/2020 à 07h51 following a purchase from 18/06/2020

They have met the manufacturing and delivery deadline.

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Acheteur vérifié

Rating: 3 out of 5

Published on 08/07/2020 à 05h34 following a purchase from 30/06/2020

The people are extremely nice, only my ups delivery at 22 euros the next day was not respected by the carrier. It's a shame...

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Response from europaband Published on 08/07/2020

Hello, Sorry for the inconvenience. You ordered on July 1 and UPS tried to deliver on July 2 at 13h25. According to them you were not available and they dropped off your order at the nearest parcel relay as indicated by e-mail. When your order is shipped you receive an e-mail with the tracking link to check the delivery status. Sorry again if you lost a few days.

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Acheteur vérifié

Rating: 3 out of 5

Published on 01/07/2020 à 22h50 following a purchase from 27/04/2020

Nothing to report

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Acheteur vérifié

Rating: 3 out of 5

Published on 01/07/2020 à 21h22 following a purchase from 27/04/2020

Supplement paid for fast delivery which arrived after everyone else's.
I'm still waiting for reimbursement of the extra charges paid for priority processing.

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Acheteur vérifié

Rating: 1 out of 5

Published on 12/06/2020 à 11h13 following a purchase from 24/04/2020

Delivery times postponed from week to week. Order placed on 12/04/2020 and received at the beginning of June when it was supposed to be delivered before the deconfinement for our employees. I do not recommend

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Acheteur vérifié

Rating: 2 out of 5

Published on 11/06/2020 à 09h57 following a purchase from 28/04/2020

The product is of high quality and very pleasant, but the follow-up of the order and the management of deliveries was laborious... Even in difficult times, it's a duty to inform customers of any delays or difficulties encountered.

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Acheteur vérifié

Rating: 2 out of 5

Published on 11/06/2020 à 09h00 following a purchase from 27/04/2020

An order that takes an extremely long time to arrive without any in-process information

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Acheteur vérifié

Rating: 3 out of 5

Published on 11/06/2020 à 08h43 following a purchase from 27/04/2020

Delivery time not respected

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Acheteur vérifié

Rating: 2 out of 5

Published on 11/06/2020 à 07h31 following a purchase from 27/04/2020

Order received very late on 06/06 with no advance notice of the delay.

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Acheteur vérifié

Rating: 1 out of 5

Published on 05/06/2020 à 18h38 following a purchase from 27/04/2020

Delivery very late ... no response to email ... ah if after 10 days to say "we are overwhelmed" ... not professional at all and they do not care. A FUIR

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Acheteur vérifié

Rating: 4 out of 5

Published on 05/06/2020 à 07h18 following a purchase from 12/05/2020

easy to use

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Acheteur vérifié

Rating: 2 out of 5

Published on 06/05/2020 à 16h25 following a purchase from 16/03/2020

Order finally arrived after more than a month. Products as ordered.

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Acheteur vérifié

Rating: 3 out of 5

Published on 15/04/2020 à 17h43 following a purchase from 17/02/2020

Practical, easy-to-use site. The team is always available and ready to help with any problem!
The only drawback was a delay in production, so we didn't get the bracelets in time for our event.

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Acheteur vérifié

Rating: 4 out of 5

Published on 07/04/2020 à 21h44 following a purchase from 04/03/2020

Delivery arrived later than announced...

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Acheteur vérifié

Rating: 4 out of 5

Published on 24/03/2020 à 14h12 following a purchase from 29/02/2020

Very easy to access

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/03/2020 à 11h30 following a purchase from 09/03/2020

efficient and very fast

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Acheteur vérifié

Rating: 4 out of 5

Published on 10/03/2020 à 08h05 following a purchase from 20/02/2020

perfect customer service response listens without problem. easy to navigate site

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/03/2020 à 15h57 following a purchase from 03/02/2020

perfect order but delivery 2 weeks late

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/03/2020 à 11h04 following a purchase from 17/02/2020

Smooth exchanges with Europaband teams.

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Comprador verificado

Rating: 4 out of 5

Published on 02/03/2020 à 13h07 following a purchase from 24/02/2020

I liked it a lot, the page is a little complicated at first, for the budget issue, but once you understand the process goes well. The delivery was super fast.

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Acheteur vérifié

Rating: 3 out of 5

Published on 27/02/2020 à 08h39 following a purchase from 25/02/2020

The printing is not perfect. It's a shame, because the deadlines are great!

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Acheteur vérifié

Rating: 3 out of 5

Published on 25/02/2020 à 22h01 following a purchase from 07/02/2020

Quality of the fabric for the bracelets not top.... average rendering, I ordered thinking it was 1 'gros grain' fabric, I'm disappointed by the rendering. On the other hand, delivery times were respected.

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Acheteur vérifié

Rating: 1 out of 5

Published on 24/02/2020 à 14h40 following a purchase from 19/02/2020

I asked for a quote on the design of my bracelet I was told that this would only be possible if the order was validated Result: I don't have any design and my order is validated, and I receive something that doesn't suit me visually.

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Response from europaband Published on 24/02/2020

Hello, We're sorry that the order didn't go as smoothly as we'd hoped. Could you please describe to me what's wrong with your visual by e-mail at [email protected]. We'll try to rectify your problem. Thank you in advance.

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Comprador verificado

Rating: 4 out of 5

Published on 16/02/2020 à 21h34 following a purchase from 09/02/2020

All in order.

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Acheteur vérifié

Rating: 3 out of 5

Published on 10/02/2020 à 11h43 following a purchase from 29/01/2020

Website

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Acheteur vérifié

Rating: 4 out of 5

Published on 09/02/2020 à 09h35 following a purchase from 03/02/2020

Fast delivery, professional customer service, but I'm satisfied with the product I ordered.

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/02/2020 à 14h38 following a purchase from 21/01/2020

Easy to use

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Acheteur vérifié

Rating: 4 out of 5

Published on 22/01/2020 à 11h24 following a purchase from 17/01/2020

Pleasant site with good product visualization and customization

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Acheteur vérifié

Rating: 4 out of 5

Published on 22/01/2020 à 08h52 following a purchase from 20/01/2020

Satisfied

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/01/2020 à 14h05 following a purchase from 15/01/2020

Fairly clean site, secure payment, fairly intuitive interface

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Acheteur vérifié

Rating: 4 out of 5

Published on 10/01/2020 à 21h16 following a purchase from 08/01/2020

Not bad

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Comprador verificado

Rating: 1 out of 5

Published on 03/01/2020 à 21h05 following a purchase from 23/12/2019

I have not received anything yet, I wanted to know when I will receive my order?

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Response from europaband Published on 06/01/2020

Good morning, We regret your comment because the delivery was made on 12/30/19 with your signature as proof of delivery. best regards

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/12/2019 à 14h41 following a purchase from 12/12/2019

Confirm

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Acheteur vérifié

Rating: 4 out of 5

Published on 17/12/2019 à 18h15 following a purchase from 27/11/2019

Within approx. 20 days Products correspond to order Exchange with quick proof of delivery Perfect delivery

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Comprador verificado

Rating: 4 out of 5

Published on 12/12/2019 à 20h23 following a purchase from 03/12/2019

Too bad the messages are in English

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Response from europaband Published on 23/12/2019

Good morning, It is true that this can be a problem, We will fix the problem, Thanks for your help, Best regards

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/12/2019 à 12h14 following a purchase from 05/12/2019

Product conforms, delivery time top, but very bad communication from UPS in the tracking of the package.

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Comprador verificado

Rating: 3 out of 5

Published on 10/12/2019 à 18h41 following a purchase from 18/11/2019

The color of the bracelet is different from the one we ordered

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Response from europaband Published on 23/12/2019

Good morning, We are sorry for your comment, it is true that sometimes the color can vary a little bit. In order to get a result as close as possible, please give us the Pantone code of the desired color. Do not hesitate to contact us when this kind of thing happens, so we can find a solution together. Regards.

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Comprador verificado

Rating: 1 out of 5

Published on 07/12/2019 à 10h54 following a purchase from 10/04/2019

The font size is wrong. They don't ask you anything, I wanted them numbered and they put 001 in all of them...

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Response from europaband Published on 09/12/2019

Dear customer, We are sorry for your comment.
We printed the file you sent with the order without changing the design chosen by you. We are not allowed to change the file sent by customers.We do not number our wristbands, but your request came once the order had been sent. It was too late to change anything, we apologize for that.Next time you would have to give us your feedback by placing the order, we have added a comment area where you can leave your instructions.Regards