Customer reviews of europaband

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 4 255 published reviews
5 3 509 82% 4 406 10% 3 120 3% 2 71 2% 1 149 4%

Summary of reviews

The online store Europaband is recognized for its high-quality products and efficient delivery service. Customers frequently highlight the fast turnaround, with many receiving their orders within 48 hours, which consistently meets or exceeds expectations. The ease of using the website and handling orders is appreciated, enhancing the overall shopping experience. Customer service is noted for being responsive and proactive, often reaching out to ensure product conformity shortly after an order is placed.

Reviews 1, 2, 3 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2019
Attractive site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/11/2019
merchandise received conforms to the site and delivery time respected
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/11/2019
Hello, Very easy to access and use. It's a shame not to be able to preview an order with printing and an imported file.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2019
Fast, but for another order I'll ask the DTP department for better print visibility.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/11/2019
The production time is a little long
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/11/2019
Fast, efficient, good quality, good contact, responsive Quote/order management on the site could be improved
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/11/2019
Shipping costs far too high
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/11/2019
No problem.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/11/2019
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/10/2019
nothing to say yet
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Comprador verificado
Rating: 4 out of 5
following a purchase from 28/10/2019
All quite well
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Comprador verificado
Rating: 3 out of 5
following a purchase from 26/09/2019
The quality of the product is good, but when ordering, it said that the order would be delivered in 15/20 days, and it took much longer. When the shipment arrived, we were not given any kind of notice to pick it up at the collection point, as we were not found at home on the day of delivery.
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Response from europaband
Dear Mari Pau, Thank you for your comment, Your order is from 09/26/19 payment by wire transfer, we received the wire transfer on Saturday 09/28/19.
We were able to start manufacturing the order on Monday 30/09/19. We finished manufacturing on 10/15/19.You tried to deliver the package on 10/16/19 that is 13 days after the start of production.Normally UPS sends a mail to let you know that they could not deliver and they drop it off at the access point closest to your address.Unfortunately, it is a point that we cannot verify and we need to improve it.We are sorry for the inconvenience, Best regards
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 30/09/2019
I ordered some personalized wristbands, they arrived wrong and when I asked for a solution, I did get an answer, but they still arrived wrong. I would not order from this company again.
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Response from europaband
Dear Noelia, Thank you for your feedback. We are very sorry for the mishandling of your problem.We reshipped the missing bracelets.You could have contacted the sales team to find together a new solution for your order.We would have been happy to make up for the mistake.We apologize for the inconvenience.Best regards
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/10/2019
Suitable time
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Comprador verificado
Rating: 4 out of 5
following a purchase from 31/05/2019
All correct
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Comprador verificado
Rating: 4 out of 5
following a purchase from 14/10/2019
Always very friendly
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Comprador verificado
Rating: 3 out of 5
following a purchase from 20/09/2019
The shipment arrived correctly in time and condition. I received a phone call to notify me of arrival in a timely manner. The product was deposited in a safe place for collection, the collection was done properly. But I got a big surprise in the amount, when I found that the product was worth 4.60 € and the shipping costs were 8.50 €. This is more than double the value of the product. It seems to me something abusive.
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Response from europaband
Dear customer, Thank you very much for your comment. We will take it into account for your future orders and we hope to work with you again. We are sorry for the inconvenience. Best regards.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/10/2019
Fine
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Comprador verificado
Rating: 1 out of 5
following a purchase from 31/05/2019
It arrived several days late and was of no use to me. I did not get my money back, and they were not responsible for the delay.
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Response from europaband
Dear Juan Miguel, Indeed, the delivery can sometimes take longer when it is a little bit far away.
Unfortunately, we can not control the smooth running of each delivery, nor can we manage each delivery person but we are trying to correct this problem by using another carrier. We apologize for the inconvenience. Best regards
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 15/07/2019
All good and the person we dealt with super friendly. The problem the courier that the order arrived out of date and we could not use and they were liars.
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Response from europaband
Dear Esther, Thank you for your review. It is true that the courier did not behave well with you and we are very sorry. We are trying to improve this point. Best regards,
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 13/06/2019
It took a long time to clarify the price due to different sizes and colors. Otherwise fine
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Response from europaband
Good morning Carlos, Thank you for your review, we will try to improve this point to make it easier for our customers. Best regards,
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 26/06/2019
I am still waiting for the invoice WITHOUT VAT. The product itself is fine, but I have never received the invoice without VAT.
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Response from europaband
Dear Alejandro, Thank you for your comment, we did not send the invoice without VAT because you agreed to pay for it in exchange for additional products equivalent to the value of the VAT charged, so obviously we could not send you an invoice that was different from what you paid.
Therefore, we obviously could not send you an invoice that would be different from what you paid.Regards
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 29/05/2019
my assessment is regarding the quality of the bracelet.
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Response from europaband
Dear customer, Thank you for your feedback. We are sorry to hear that the quality of our products did not meet your expectations. It is true that when the file has a lot of color like yours, the printing can sometimes lose a bit of quality. We will try to improve this point so that we will no longer send disappointing products.
We will try to improve this point so that we no longer send disappointing products. Best regards.
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 11/07/2019
They can improve communication about delivery times.
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Response from europaband
Thank you very much for your comment. We take it into account and we will try to improve this point. Best regards.
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 19/07/2019
The words will be gone in a couple of days!
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Response from europaband
Dear David, Thank you for taking the time to send us your comment. We are sorry to hear that the quality of our products was disappointing. If you would like to contact our customer service, we can try to find a solution. Best regards,
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 02/09/2019
Fast service and good quality
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Response from europaband
Thank you very much for your review, see you soon!
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 13/03/2019
They made a mistake in the color of the bands, after contacting them and recognizing their mistake, the solution they gave me was a small discount for the next order. When I told them that I was not satisfied with the solution they gave me, they stopped answering.
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Response from europaband
Dear customer, Thank you for your feedback. We are very sorry for the mishandling of your problem. We will review our manufacturing processes to prevent this type of problem from happening again. We apologize for the inconvenience. Best regards.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/10/2019
Great and fast!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/10/2019
Everything was clear and intuitive
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/10/2019
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/10/2019
Satisfied with my order Thank you
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/09/2019
Fine
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/10/2019
I placed an order for 200 bracelets, i.e. 20 plates of 10 and the numbers do not follow one another from the 19th to the 20th plate, judge for yourself plate n° 19 from 132281 to 132290 plate n° 20 from 833181 to 833190 . What talent...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/10/2019
The only thing I could ask you to improve is the layout of the text by having the possibility of moving the text to the center of the bracelet and not next to the collage. Otherwise the quality is very good and delivery is very fast which is a great advantage.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/10/2019
Intuitive site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/09/2019
Easy navigation on the site, delivery time respected
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/09/2019
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/09/2019
easy to use
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/09/2019
Very good products and a good reception despite a somewhat long manufacturing process.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/09/2019
Very practical site thanks to easy customization! Fast and efficient! Although a little expensive depending on the item desired...!
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