Customer reviews of europaband

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 4 363 published reviews
5 3 596 82% 4 413 9% 3 123 3% 2 75 2% 1 156 4%

Summary of reviews

The store consistently delivers on quality, with many reviews highlighting well-made products, accurate prints, and durable materials that meet or exceed expectations. Shipping and delivery stand out as fast and reliable, with timely arrivals, on-time or early delivery, and efficient processing of orders for events and urgent needs. Customer service and ordering experience are praised for ease, responsiveness, clear guidance, and helpful support, contributing to a smooth overall process. Repeated mentions of reliable performance for recurring orders and large events reinforce the store’s strong track record and value.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2018
Large selection, easy to order, fast delivery!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2018
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2018
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2018
Easy-to-read and easy-to-use site. Plenty of choice to suit all tastes and budgets.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2018
Easy-to-use Europaband website. Responsive too.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2018
Order received the day after the event, although the express delivery charges were exorbitant. 50 euros wasted, I'll never use Europaband again.
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Response from europaband
Hello, We're very sorry about this inconvenience, it's very strange because UPS always delivers within 24 hours without fail with the service you've chosen. We can offer you a €25 credit corresponding to the amount of the express delivery charges.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/11/2018
On a previous order, I was very satisfied with the product, so I confidently recommended it, which is called loyalty. However, the bracelets don't have a counterfoil, and this is not indicated on the explanatory leaflet. What's more, the numbering doesn't follow. This is very annoying for my association's accounting department. I called the after-sales service and was simply told that it's like that, that you've changed supplier and that's it...I wouldn't recommend you any more... I'm very disappointed.
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Response from europaband
Hello, As we discussed over the phone, the counterfoil and consecutive numbering are not mentioned at any time on our site. For quality reasons, we have in fact changed the manufacturer for these bracelets and by default, they no longer have a counterfoil. These are options that we can set up on request, but which are not available on our website. We're sorry for the inconvenience, but you can't hold this against us, as the bracelets conform to the description on our website.
Yours faithfully
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2018
The bracelets are of good quality, the visuals look just like we'd drawn them, they're great.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/09/2018
Service was extremely fast but I did not receive the product I expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2018
good job, fast,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2018
Well done in general,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2018
and offers you real solutions
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2018
....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2018
site ok and clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2018
XXXXXX
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2018
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2018
Product with expected quality. Very fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2018
Works well, fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/07/2018
Delivery takes far too long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2018
Reliable Conforming product Fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2018
The order was quickly processed and the advisor was very attentive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2018
well-designed, easy-to-navigate site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2018
Good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2018
nice!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2018
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2018
fast, efficient
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/06/2018
The bracelets arrived late, rendering half of them useless.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/07/2018
order arrived on time
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/06/2018
never arrived
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2018
Nice site but I think you should have sent a draft of the bracelet before sending it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2018
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2018
Precise, clear and well-organized
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2018
Order tracking sometimes unclear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2018
Fast delivery, corresponds perfectly to what I ordered. 4 stars because customer service lacks professionalism.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2018
Problem of red turning orange on delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2018
fabric bracelet not so good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2018
Easy-to-use site for customizing bracelets.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/04/2018
Paper tears very quickly
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Response from europaband
Hello, Tyvek paper is tear-proof. Can you explain what happened to your bracelets?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2018
Unfortunately, once tightened, the black ring cannot be removed. It would be useful to specify this on the website. It's a pity that the black thread of the embroidery is visible through the orange of the bracelet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2018
Pleasant site.
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