Customer reviews of europaband

The bracelets do not have the clasp we ordered! We ordered bracelets with a reusable snap closure ring, but the bracelets we received have the plastic closure with teeth, which makes them neither adjustable nor reusable...

Good product faithful to the model, only flaw is the creation of the model on the site, quality product at a fair price

Delivered on time, personalized product (keychain) as expected.

Order manufactured and delivered very quickly. I recommend

Communication somewhat sluggish and improvable, products and shipping however flawless - recommended!

The logo print on the bands is not clean. A black square box was printed around the logo, even though the logo was transparent. Therefore, the bands do not look professional. We have ordered from you before and it worked. That was also the reason why we ordered from you again. Unfortunately, the chat contact on your website could not help me.

Conversation after order leaves much to be desired

I don't arrive on time, breach of delivery deadlines

Very good

Not usable

Delivered in 2 packages because in the first package only 231 tokens out of the 1000 ordered, responsive team, the balance of tokens received 1 week later.

I ordered badges, the thickness of the cardboard is too thin... so for the price, I am disappointed. Also, I asked if there were cords, I was never answered and there were no cords!!

Lack of quality. Complaint not taken into account.

Nothing to report

The order arrived quickly and on time, but I would have liked to be informed that the logo was not visible well... Another thing, I paid the extra fee for express shipping and the company (without notifying) delivered it to a pickup point. They did not send it to my home, as I had requested and also paid the extra (approximately 30€)

We did not receive the requested content

Perfect match for my order.

too many colors, does not match the color on your site

Very responsive in processing orders. The proof validation mode is a bit complex.

Ondo

Product delivered quickly but not perfectly compliant with the proof and especially the tokens are much thinner than usual.

This review concerns the CARRIER! After receiving a delivery message while WE WERE AT HOME AT THE TIME OF DELIVERY, we check our mailbox: NOTHING! We call to find out where our package is: over 23 EUROS IN PHONE CHARGES (THANK YOU!!!) and we still don't know more... After several days, a neighbor (same house number as us but DIFFERENT STREET and DIFFERENT NAME) brings us our package, luckily he didn't keep it!!! For a package that was supposed to be handed over in person WITH CODE, UNACCEPTABLE!!! Moreover, the carrier had our mobile number (certainly eager to finish his route to go home), it's so much easier to put the package in another mailbox, the customers just have to figure out how to retrieve it. But these same customers also work and have other things to do!

responsiveness

package not received lost?

Order arrived with defects, I suggested to reorder by paying but simply with a discount which was refused by saying that everything was compliant.

Very happy with the product received (wooden keychains), delivery times in accordance with what we requested.

Hello, The deadline was not respected. We received the wrong package. Not much tracking. No compensation offered.

A bug told me that my order was not placed. I received an email from EUROABAND saying payment error. So I placed an order again. 3 hours later I received a new email from EUROABAND telling me that the first order was actually placed so they charged me for both orders. I sent the screenshots to EUROABAND to explain. They still printed both orders pretending not to see the email. They do not want to issue a refund. Also, the second order was cheaper because I did not take the BAT option. But on my bank statement, it appears that they charged me the same price even though the order and the invoice are cheaper, outrageous.

Product conforms to what was requested even though a good number of badge holders were not properly finished. Precise and punctual in delivery times and methods.

Prices have doubled since last year

Good print quality. Irregular cutting. Correct quality-price ratio

The logo is not centered and printed at the bottom of the bracelet, it doesn't look professional

I had requested to modify my order (adding a ring closure) and I only received the bracelets

Not really any listening or responsiveness towards the customer. However, quality bracelets and timely delivery

Everything is good and conforms

Indicated in several places that I wanted the numbered bracelets from 1 to 300 and you haven't done it.

Product conforms, good quality. Delivery on time. I take away one star because we did not receive a proof, nor information about the delivery departure. But fortunately, the result meets our expectations.

Good

The product was fine! However, I had to wait about five weeks in total. I would have wished that they would inform me about the delay; I had to inquire myself after a few weeks....

My order was not the simplest, with a somewhat complicated ordering process and serious operational issues. BUT beyond the excellent quality of the products (which really positively impressed my clients), I would especially like to highlight the great responsiveness and the ability of Europaband to find solutions in the face of uncertainties. I recommend Europaband and will order from them again.