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P
Rating: 4 out of 5
Good
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Customer reviews of europaband
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 4 255 published reviews
Summary of reviews
The online store Europaband is recognized for its high-quality products and efficient delivery service. Customers frequently highlight the fast turnaround, with many receiving their orders within 48 hours, which consistently meets or exceeds expectations. The ease of using the website and handling orders is appreciated, enhancing the overall shopping experience. Customer service is noted for being responsive and proactive, often reaching out to ensure product conformity shortly after an order is placed.
Reviews 1, 2, 3 and 4 stars
Reset filtersO
Rating: 3 out of 5
Hello, I am generally satisfied with the service, fast and efficient, but I did not receive the bracelets in the correct color, I ordered coral and received white bracelets. I must say this is my 4th or 5th order and it's the first mistake. Have a good day, Olivier Lespinasse
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I
Rating: 4 out of 5
Good web platform, simple and intuitive
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M
Rating: 3 out of 5
Very fast manufacturing and delivered in 48 hours. Total satisfaction.
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P
Rating: 2 out of 5
I ordered dark green bracelets and they arrived light green.
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D
Rating: 1 out of 5
absolutely not what was ordered and then stupid answers, that's just not acceptable
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A
Rating: 4 out of 5
Good.
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D
Rating: 2 out of 5
Hello, I forgot a number on the phone number to be inscribed on the bracelet. I informed by phone and by email the 2 digits to be added, but my request was not taken into account. Too bad.
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L
Rating: 3 out of 5
The quality of the tokens is good but the bag in which they were delivered was defective and the tokens came out upon delivery.
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E
Rating: 4 out of 5
The quality is good. There was a delay due to supply issues.
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K
Rating: 3 out of 5
The package was damaged! The tissue paper inside was completely crumpled! How am I supposed to use this for the guests?!!
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J
Rating: 3 out of 5
There was a problem with the order tracking.
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M
Rating: 4 out of 5
Disappointed that the logo did not appear in color on the bracelet.. Otherwise good.
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M
Rating: 4 out of 5
Site is quite clear
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M
Rating: 2 out of 5
On-site experience is OK despite some previews not working. Super efficient and quick on the proofs, thank you! However, the sales contact is terrible and refuses out of laziness to do the necessary tax paperwork for export. We had to go through a freight forwarder in a hurry to import our equipment on time.
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H
Rating: 2 out of 5
Correct product but persistent defects on 500 silicone bracelets. I think they could have been avoided by checking the customization from the start, especially at this price.
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N
Rating: 3 out of 5
I have not received my entire order, I have sent an email, but no return. I'm missing the green color I ordered. Please contact me again 0033489517766
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V
Rating: 4 out of 5
Perfect. Bracelets.
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X
Rating: 4 out of 5
Slightly long delivery times
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K
Rating: 1 out of 5
Logo not legible, poor quality
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M
Rating: 3 out of 5
The people who answered my questions and helped me create my design are top notch! On the other hand, my text was too thin and too small, so it doesn't appear on my bracelets. I'm disappointed that they didn't tell me before printing that it could be a problem....
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C
Rating: 3 out of 5
The chronopost did not work ... I was delivered 48 hours late. Even if it's independent of Europaband, it can be a problem if it's urgent...
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D
Rating: 2 out of 5
The quality of the product itself isn't bad, but it's not exactly what we were looking for. We would have liked a sales person to call us and suggest something else. We were prepared to spend more to get something of better quality. Too bad
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P
Rating: 1 out of 5
Hello I had ordered light blue bracelets with white printing. I received the blue bracelets but with a different color print. This is my disappointment, can you do anything if my customer is not satisfied? Sincerely Pascal VERNHES
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Response from europaband
Hello,
Thank you for your feedback.
You did not select a white color for the text, you left the original blue color which explains your disappointment but we can not be held responsible.
Thank you for your feedback.
You did not select a white color for the text, you left the original blue color which explains your disappointment but we can not be held responsible.
J
Rating: 1 out of 5
I ordered 200 bracelets. I even paid for the revision of the order, and I pointed out on 2 occasions that the color of the phrase on the bracelet was black. They sent it wrong, with the color blue. I would not repeat.
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A
Rating: 4 out of 5
Fast delivery. However, 2 pages of labels were not printed.
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B
Rating: 2 out of 5
We had a lot of trouble receiving our parcel, the GLS company was not very pleasant during delivery. We finally received our order, the bracelets are fine but about ten are broken, some during transport as I found pieces in the parcel, but some before the parcel was sent as parts were missing. We are quite disappointed for that. Have a nice day and good luck!
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J
Rating: 2 out of 5
I have received the strips I ordered. However, one of the requested colors is too dark. Indeed, the blue color is too dark compared to the one I requested. I can't read what's written on the band. Best regards.
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M
Rating: 1 out of 5
Not what I expected
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T
Rating: 2 out of 5
Hello, on the last two orders for chokers and pouches, there were consequent delays of several weeks in delivery without our being informed. Sincerely
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A
Rating: 3 out of 5
without more
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E
Rating: 4 out of 5
satisfied with our order
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J
Rating: 4 out of 5
fast delivery
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A
Rating: 1 out of 5
Alas, last year we were delighted, but this year everything went wrong. It can happen, but ... this time it was rude: I was delivered a file that didn't correspond to the proof, and after a complaint I was told that they were basing themselves on what was written on the invoice (look for the mistake, it seems to me that the proof is authentic). To compensate, I'm offered a 50% refund, which is better than nothing, even if it's still 50% too much for products that are already in my garbage can, or awaiting mystery delivery! It's a shame, even though the prices are excellent and some people (Monique) go out of their way to offer a personalized service.
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P
Rating: 1 out of 5
The wristbands were of very poor quality, the ink was all smudged and they also did not answer the complaint.
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F
Rating: 3 out of 5
Order placed on 03/10/2024 at 17h15 I chose UPS 24h delivery because I needed it on 05/10 Mail of confirmation of dispatched on 04/10/2024 at 10h30 Order delivered to the relay point on 07/10/2024 at 12h27 Delivery was to be made to my home but they apparently "could not drop off your package at your address" while I was at home (repairing my gate which is next to my letterbox). they apparently "couldn't drop off your parcel at your address" while I was at home (repairing my gate which is next to my letterbox) The bracelets themselves are very good and I would recommend them but the UPS 24h delivery is a SCANDAL!!!
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V
Rating: 1 out of 5
fast delivery, the cords are top notch but the plastic sleeves arrived all folded and unusable. Mail sent on receipt with photos but no return.
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V
Rating: 3 out of 5
I don't understand why I paid 5€ for the check? You just send a PDF file. Instead of printing a product and saying: This is what your product will look like when we go into series production. Other than that, I didn't find any defects. The company responds quickly and is friendly.
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G
Rating: 4 out of 5
Perfect as usual
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R
Rating: 2 out of 5
the color is lighter than expected and my logo has no inscription, the problem is that your preview on the site doesn't really match. I'd like to recommend it, if possible!
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