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G
Rating: 1 out of 5
It wasn't my name on the order form but my association's email address, not easy to negotiate with the delivery company.
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Customer reviews of europaband
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 4 255 published reviews
Summary of reviews
The online store Europaband is recognized for its high-quality products and efficient delivery service. Customers frequently highlight the fast turnaround, with many receiving their orders within 48 hours, which consistently meets or exceeds expectations. The ease of using the website and handling orders is appreciated, enhancing the overall shopping experience. Customer service is noted for being responsive and proactive, often reaching out to ensure product conformity shortly after an order is placed.
Reviews 1, 2, 3 and 4 stars
Reset filtersJ
Rating: 3 out of 5
I received the bracelets quickly, and it's great! However, the quality leaves something to be desired. The colors don't come out as I'd requested, which is a shame. However, given the very affordable price, I expected this, which justifies my 3-star rating. Had the price been higher, I'd probably have given it 2 stars.
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T
Rating: 2 out of 5
For the 2nd year in a row, I was very, very worried that I wouldn't receive them in time. 1500 coureurs....not having any news, I called on Friday 27/09 (2 days before the virade de l'espoir and our color run) and was told that the order had been lost...I had to insist that it be sent back to me urgently. I finally received the parcel on Saturday morning (even though chronopost had sent me 1 e-mail telling me that the parcel would arrive on Monday 30/09).
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J
Rating: 1 out of 5
A SCAM, DO NOT ANSWER THE PHONE, THE ORDER DOES NOT ARRIVE ON TIME, AND DO NOT GIVE SOLUTIONS, IF YOU WANT TO THROW MONEY THIS IS YOUR SITE
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S
Rating: 1 out of 5
Before placing an order, I was assured that it would arrive in time for the event. As it turns out, they arrived 4 days after the event. Not only that, but the bracelets were not what I ordered. On top of that, I receive no response from customer service even though I call and write to them. Disappointed.
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L
Rating: 1 out of 5
I paid for an express delivery service (calling ahead and making sure it was so I was paying almost double for the order) and it arrived when I no longer needed it 5 days after the agreed day. They have not solved anything (I ask for compensation for the difference of the extra cost).
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V
Rating: 3 out of 5
I wanted glow-in-the-dark bracelets and the ones I received are not.
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J
Rating: 1 out of 5
The order arrived wrinkled, the print is of VERY BAD QUALITY, you can see all the print pattern in the ink. I am very dissatisfied.
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G
Rating: 1 out of 5
I received the parcel three days after my service and had to collect it from the GLS carrier.
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I
Rating: 3 out of 5
Selected font and logo were unfortunately not printed.
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L
Rating: 1 out of 5
Very long wait for product design and delivery.....
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J
Rating: 2 out of 5
The color didn't match my expectations. You have to choose the color from a color wheel. Chromatic circle that doesn't necessarily correspond to our visions. I think there should be an explanation of how to choose the color so as not to have any unpleasant surprises on delivery.
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T
Rating: 4 out of 5
Delivery on time, good product quality, good logo printing, good packaging, good communication about the order.
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M
Rating: 3 out of 5
Unfortunately, I did not receive a response to my return request
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P
Rating: 1 out of 5
Where are my paid products?
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H
Rating: 2 out of 5
Some ribbons, especially the white lettering, were partially incompletely colored.
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S
Rating: 1 out of 5
Very bad experience. I paid for the BAT option, but it was automatically validated without being asked. In addition, I have been waiting more than 10 days to be contacted to find a solution that has my contact details.
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D
Rating: 1 out of 5
Still nothing received
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J
Rating: 1 out of 5
Fast and good
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C
Rating: 4 out of 5
Satisfactory order, just a shame not to be able to put the logos in any color other than black. They're not visible and no pre-production email to inform me of this.
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B
Rating: 1 out of 5
Fast and efficient
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L
Rating: 4 out of 5
Very good product. Conforms to order.
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D
Rating: 1 out of 5
Not as ordered, yellow bracelet with a white stripe. Not great.
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D
Rating: 4 out of 5
Fast and efficient
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E
Rating: 4 out of 5
Just what I expected, the motif is very well embroidered on the key ring, the only points to complain about are the bits of thread that stick out in the corners of some key rings (not very disturbing) and the location of the motif which is more or less too close to the ring depending on the key ring, but these are details, I'd recommend!
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R
Rating: 2 out of 5
The product is of good quality. But the delivery time is too long
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M
Rating: 1 out of 5
The first order was lost, the second came too late. What can I say about that. I haven't got the money back yet either. I'll probably have to take care of it myself. So all in all, absolutely subterranean.
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G
Rating: 3 out of 5
Hello, I'm a bit disappointed with my first order. Since I asked for a proof and the position of the logos were not respected. I sent an email to complain and I have not received any return. Too bad... Best regards Guillaume
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H
Rating: 1 out of 5
The bracelets arrived in black and white when clearly the invoice showed a picture of the bracelet in color. I will claim
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M
Rating: 1 out of 5
Never received
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C
Rating: 4 out of 5
Fast and perfectly compliant order.
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M
Rating: 4 out of 5
No communication despite having sent a message. Delayed delivery, much longer than expected.
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B
Rating: 1 out of 5
Very bad experience. Deadlines not met, no news. No customer service. Would not recommend.
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B
Rating: 1 out of 5
Late delivery
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C
Rating: 4 out of 5
Fast and efficient
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J
Rating: 2 out of 5
Delivery on time, but wrong color bracelet! I'm still waiting for a refund for this order, which doesn't conform to the initial request or to the optional proof paid for and validated by me...
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J
Rating: 3 out of 5
I'm missing some bracelets. I'm waiting to hear what they're going to do.
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F
Rating: 1 out of 5
Delivery was made on time, but not without difficulty... Several calls and reminders were necessary to get to the point... quantity errors in the quotations, late replies or no reply at all on deadlines. I'm not sure we'll be buying bracelets and tokens from you again in two years' time.
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F
Rating: 3 out of 5
Error at start of delivery rectified immediately
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P
Rating: 3 out of 5
The quality of the bracelets was good, and the customer service was very attentive. Overall a good experience, I must admit that the wristbands came out redder than on the proof and some batches suffered from the printer's offset (the logo was sometimes off-center).
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