The online store Europaband is recognized for its high-quality products and efficient delivery service. Customers frequently highlight the fast turnaround, with many receiving their orders within 48 hours, which consistently meets or exceeds expectations. The ease of using the website and handling orders is appreciated, enhancing the overall shopping experience. Customer service is noted for being responsive and proactive, often reaching out to ensure product conformity shortly after an order is placed.
Hello, I am generally satisfied with the service, fast and efficient, but I did not receive the bracelets in the correct color, I ordered coral and received white bracelets. I must say this is my 4th or 5th order and it's the first mistake. Have a good day, Olivier Lespinasse
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Michel B.
Rating: 3 out of 5
following a purchase from 17/03/2025
Very fast manufacturing and delivered in 48 hours. Total satisfaction.
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PABLO R.
Rating: 2 out of 5
following a purchase from 13/02/2025
I ordered dark green bracelets and they arrived light green.
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Dieter F.
Rating: 1 out of 5
following a purchase from 10/02/2025
absolutely not what was ordered and then stupid answers, that's just not acceptable
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DIDIER D.
Rating: 2 out of 5
following a purchase from 14/02/2025
Hello, I forgot a number on the phone number to be inscribed on the bracelet. I informed by phone and by email the 2 digits to be added, but my request was not taken into account. Too bad.
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Louis G.
Rating: 3 out of 5
following a purchase from 12/02/2025
The quality of the tokens is good but the bag in which they were delivered was defective and the tokens came out upon delivery.
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Kelly Chiali H.
Rating: 3 out of 5
following a purchase from 13/02/2025
The package was damaged! The tissue paper inside was completely crumpled! How am I supposed to use this for the guests?!!
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Jean Jacques C.
Rating: 3 out of 5
following a purchase from 11/02/2025
There was a problem with the order tracking.
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Mathieu Z.
Rating: 2 out of 5
following a purchase from 06/01/2025
On-site experience is OK despite some previews not working. Super efficient and quick on the proofs, thank you! However, the sales contact is terrible and refuses out of laziness to do the necessary tax paperwork for export. We had to go through a freight forwarder in a hurry to import our equipment on time.
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Hélène T.
Rating: 2 out of 5
following a purchase from 12/01/2025
Correct product but persistent defects on 500 silicone bracelets. I think they could have been avoided by checking the customization from the start, especially at this price.
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Noam D.
Rating: 3 out of 5
following a purchase from 15/01/2025
I have not received my entire order, I have sent an email, but no return. I'm missing the green color I ordered. Please contact me again 0033489517766
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Kevin M.
Rating: 1 out of 5
following a purchase from 14/11/2024
Logo not legible, poor quality
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Melissa D.
Rating: 3 out of 5
following a purchase from 30/11/2024
The people who answered my questions and helped me create my design are top notch! On the other hand, my text was too thin and too small, so it doesn't appear on my bracelets. I'm disappointed that they didn't tell me before printing that it could be a problem....
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Christian L.
Rating: 3 out of 5
following a purchase from 02/12/2024
The chronopost did not work ... I was delivered 48 hours late. Even if it's independent of Europaband, it can be a problem if it's urgent...
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Denis V.
Rating: 2 out of 5
following a purchase from 14/11/2024
The quality of the product itself isn't bad, but it's not exactly what we were looking for. We would have liked a sales person to call us and suggest something else. We were prepared to spend more to get something of better quality. Too bad
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pascal V.
Rating: 1 out of 5
following a purchase from 15/11/2024
Hello I had ordered light blue bracelets with white printing. I received the blue bracelets but with a different color print. This is my disappointment, can you do anything if my customer is not satisfied? Sincerely Pascal VERNHES
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Response from europaband
Hello,
Thank you for your feedback.
You did not select a white color for the text, you left the original blue color which explains your disappointment but we can not be held responsible.
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Juan Rafael B.
Rating: 1 out of 5
following a purchase from 05/11/2024
I ordered 200 bracelets. I even paid for the revision of the order, and I pointed out on 2 occasions that the color of the phrase on the bracelet was black. They sent it wrong, with the color blue. I would not repeat.
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Berenice P.
Rating: 2 out of 5
following a purchase from 06/11/2024
We had a lot of trouble receiving our parcel, the GLS company was not very pleasant during delivery. We finally received our order, the bracelets are fine but about ten are broken, some during transport as I found pieces in the parcel, but some before the parcel was sent as parts were missing. We are quite disappointed for that. Have a nice day and good luck!
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Joël L.
Rating: 2 out of 5
following a purchase from 30/10/2024
I have received the strips I ordered. However, one of the requested colors is too dark. Indeed, the blue color is too dark compared to the one I requested. I can't read what's written on the band. Best regards.
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mohamed K.
Rating: 1 out of 5
following a purchase from 14/10/2024
Not what I expected
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THOMAS E.
Rating: 2 out of 5
following a purchase from 03/10/2024
Hello, on the last two orders for chokers and pouches, there were consequent delays of several weeks in delivery without our being informed. Sincerely
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Association T.
Rating: 3 out of 5
following a purchase from 23/10/2024
without more
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Axel D.
Rating: 1 out of 5
following a purchase from 04/10/2024
Alas, last year we were delighted, but this year everything went wrong. It can happen, but ... this time it was rude: I was delivered a file that didn't correspond to the proof, and after a complaint I was told that they were basing themselves on what was written on the invoice (look for the mistake, it seems to me that the proof is authentic). To compensate, I'm offered a 50% refund, which is better than nothing, even if it's still 50% too much for products that are already in my garbage can, or awaiting mystery delivery! It's a shame, even though the prices are excellent and some people (Monique) go out of their way to offer a personalized service.
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Pablo S.
Rating: 1 out of 5
following a purchase from 03/10/2024
The wristbands were of very poor quality, the ink was all smudged and they also did not answer the complaint.
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Fabio G.
Rating: 3 out of 5
following a purchase from 03/10/2024
Order placed on 03/10/2024 at 17h15 I chose UPS 24h delivery because I needed it on 05/10 Mail of confirmation of dispatched on 04/10/2024 at 10h30 Order delivered to the relay point on 07/10/2024 at 12h27 Delivery was to be made to my home but they apparently "could not drop off your package at your address" while I was at home (repairing my gate which is next to my letterbox). they apparently "couldn't drop off your parcel at your address" while I was at home (repairing my gate which is next to my letterbox) The bracelets themselves are very good and I would recommend them but the UPS 24h delivery is a SCANDAL!!!
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VINCENT G.
Rating: 1 out of 5
following a purchase from 04/10/2024
fast delivery, the cords are top notch but the plastic sleeves arrived all folded and unusable. Mail sent on receipt with photos but no return.
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Varol A.
Rating: 3 out of 5
following a purchase from 23/09/2024
I don't understand why I paid 5€ for the check? You just send a PDF file. Instead of printing a product and saying: This is what your product will look like when we go into series production. Other than that, I didn't find any defects. The company responds quickly and is friendly.
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Ruth B.
Rating: 2 out of 5
following a purchase from 09/09/2024
the color is lighter than expected and my logo has no inscription, the problem is that your preview on the site doesn't really match. I'd like to recommend it, if possible!
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GAEL C.
Rating: 1 out of 5
following a purchase from 26/09/2024
It wasn't my name on the order form but my association's email address, not easy to negotiate with the delivery company.
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Jules C.
Rating: 3 out of 5
following a purchase from 24/09/2024
I received the bracelets quickly, and it's great! However, the quality leaves something to be desired. The colors don't come out as I'd requested, which is a shame. However, given the very affordable price, I expected this, which justifies my 3-star rating. Had the price been higher, I'd probably have given it 2 stars.
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thierry S.
Rating: 2 out of 5
following a purchase from 23/09/2024
For the 2nd year in a row, I was very, very worried that I wouldn't receive them in time. 1500 coureurs....not having any news, I called on Friday 27/09 (2 days before the virade de l'espoir and our color run) and was told that the order had been lost...I had to insist that it be sent back to me urgently. I finally received the parcel on Saturday morning (even though chronopost had sent me 1 e-mail telling me that the parcel would arrive on Monday 30/09).
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JOSE MANUEL L.
Rating: 1 out of 5
following a purchase from 09/09/2024
A SCAM, DO NOT ANSWER THE PHONE, THE ORDER DOES NOT ARRIVE ON TIME, AND DO NOT GIVE SOLUTIONS, IF YOU WANT TO THROW MONEY THIS IS YOUR SITE
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Seth O.
Rating: 1 out of 5
following a purchase from 29/08/2024
Before placing an order, I was assured that it would arrive in time for the event. As it turns out, they arrived 4 days after the event. Not only that, but the bracelets were not what I ordered. On top of that, I receive no response from customer service even though I call and write to them. Disappointed.
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LUIS A.
Rating: 1 out of 5
following a purchase from 19/09/2024
I paid for an express delivery service (calling ahead and making sure it was so I was paying almost double for the order) and it arrived when I no longer needed it 5 days after the agreed day. They have not solved anything (I ask for compensation for the difference of the extra cost).
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Valérie S.
Rating: 3 out of 5
following a purchase from 04/09/2024
I wanted glow-in-the-dark bracelets and the ones I received are not.
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Jeanette Lucía L.
Rating: 1 out of 5
following a purchase from 09/09/2024
The order arrived wrinkled, the print is of VERY BAD QUALITY, you can see all the print pattern in the ink. I am very dissatisfied.
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Guy G.
Rating: 1 out of 5
following a purchase from 29/08/2024
I received the parcel three days after my service and had to collect it from the GLS carrier.
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Imke M.
Rating: 3 out of 5
following a purchase from 06/08/2024
Selected font and logo were unfortunately not printed.
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LOIC D.
Rating: 1 out of 5
following a purchase from 05/08/2024
Very long wait for product design and delivery.....
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JENNIFER M.
Rating: 2 out of 5
following a purchase from 02/08/2024
The color didn't match my expectations. You have to choose the color from a color wheel. Chromatic circle that doesn't necessarily correspond to our visions. I think there should be an explanation of how to choose the color so as not to have any unpleasant surprises on delivery.
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