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M
Rating: 3 out of 5
Unfortunately, I did not receive a response to my return request
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Customer reviews of europaband
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 4 255 published reviews
Summary of reviews
The online store Europaband is recognized for its high-quality products and efficient delivery service. Customers frequently highlight the fast turnaround, with many receiving their orders within 48 hours, which consistently meets or exceeds expectations. The ease of using the website and handling orders is appreciated, enhancing the overall shopping experience. Customer service is noted for being responsive and proactive, often reaching out to ensure product conformity shortly after an order is placed.
Reviews 1, 2 and 3 stars
Reset filtersP
Rating: 1 out of 5
Where are my paid products?
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H
Rating: 2 out of 5
Some ribbons, especially the white lettering, were partially incompletely colored.
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S
Rating: 1 out of 5
Very bad experience. I paid for the BAT option, but it was automatically validated without being asked. In addition, I have been waiting more than 10 days to be contacted to find a solution that has my contact details.
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D
Rating: 1 out of 5
Still nothing received
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J
Rating: 1 out of 5
Fast and good
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B
Rating: 1 out of 5
Fast and efficient
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D
Rating: 1 out of 5
Not as ordered, yellow bracelet with a white stripe. Not great.
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R
Rating: 2 out of 5
The product is of good quality. But the delivery time is too long
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M
Rating: 1 out of 5
The first order was lost, the second came too late. What can I say about that. I haven't got the money back yet either. I'll probably have to take care of it myself. So all in all, absolutely subterranean.
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G
Rating: 3 out of 5
Hello, I'm a bit disappointed with my first order. Since I asked for a proof and the position of the logos were not respected. I sent an email to complain and I have not received any return. Too bad... Best regards Guillaume
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H
Rating: 1 out of 5
The bracelets arrived in black and white when clearly the invoice showed a picture of the bracelet in color. I will claim
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M
Rating: 1 out of 5
Never received
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B
Rating: 1 out of 5
Very bad experience. Deadlines not met, no news. No customer service. Would not recommend.
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B
Rating: 1 out of 5
Late delivery
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J
Rating: 2 out of 5
Delivery on time, but wrong color bracelet! I'm still waiting for a refund for this order, which doesn't conform to the initial request or to the optional proof paid for and validated by me...
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J
Rating: 3 out of 5
I'm missing some bracelets. I'm waiting to hear what they're going to do.
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F
Rating: 1 out of 5
Delivery was made on time, but not without difficulty... Several calls and reminders were necessary to get to the point... quantity errors in the quotations, late replies or no reply at all on deadlines. I'm not sure we'll be buying bracelets and tokens from you again in two years' time.
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F
Rating: 3 out of 5
Error at start of delivery rectified immediately
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P
Rating: 3 out of 5
The quality of the bracelets was good, and the customer service was very attentive. Overall a good experience, I must admit that the wristbands came out redder than on the proof and some batches suffered from the printer's offset (the logo was sometimes off-center).
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V
Rating: 3 out of 5
Colors darker than on the proof, a little disappointed as our graphics don't really stand out in the end. For the rest, nothing to complain about, top quality workmanship and service.
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S
Rating: 2 out of 5
The uploaded logos were pixelated for no reason.
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B
Rating: 3 out of 5
The visual of the bracelet is not printed on the axis of the fabric band.
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L
Rating: 3 out of 5
express delivery and quality product
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B
Rating: 1 out of 5
We have not received our parcel. We are used to ordering from you and have always received our parcels. We don't understand what happened this time.
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S
Rating: 3 out of 5
I had ordered white ribbons with gold lettering and they put black fasteners on them - not what I wanted - what a shame
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S
Rating: 1 out of 5
Hello, Very disappointed with the after-sales service following a spelling error on their part, my proof was correctly done. No offer of a refund was made, except for a 30% discount on a future order. I did not accept this offer, knowing that the error did not come from my proof. I requested a full refund, which was refused. Sincerely
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L
Rating: 1 out of 5
Printing defect on one strip of each series
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A
Rating: 1 out of 5
Super bad creation
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L
Rating: 2 out of 5
Hello, I am very disappointed with the quality of the chokers (stitching, product quality, texture,...) and the customer service with a big delay on my order and a more than average response to my complaint. Having already ordered a few years ago, I can see the deterioration in service and quality.
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M
Rating: 3 out of 5
The product is perfectly what I wanted but I couldn't put 5 stars on it because the delivery was almost 15 days late with no message to warn me.
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P
Rating: 1 out of 5
Error on my order
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J
Rating: 2 out of 5
I didn't receive my order on time, with conflicting messages that production hadn't even started.
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F
Rating: 1 out of 5
Very disappointed with my last order, I received chokers with anti-strangling collars that won't come off. The plastics are of poor quality.
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T
Rating: 2 out of 5
I placed an order for two different visuals. However, the files had the same name and the printer placed the order with only one of the files for both orders. He was very reactive when I contacted him once I'd received the bracelets and noticed the error, but he sent the reprint with the wrong address. My bracelets will arrive after my event, even though I ordered them almost 2 weeks before.
Moral: send files with different names, don't be in a hurry and order well in advance.
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Moral: send files with different names, don't be in a hurry and order well in advance.
P
Rating: 1 out of 5
Hello bracelets ordered for a restocking completely different colors
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Response from europaband
Hello, Sorry to hear that the color is not exactly the same as your last order. Can you e-mail us some photos so that we can pass on the problem to the workshop?
L
Rating: 2 out of 5
I'm sending you the logo, but I received the bracelet without the logo.
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E
Rating: 1 out of 5
The delivery arrived 15 days late and at the wrong address. We did not receive them in time for the event.
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P
Rating: 3 out of 5
Order made by phone ....this one was recorded wrong so not all the right products at the reception and then impossible to rectify.... I phoned to try to rectify I was to call me back !!!!!!!!
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Response from europaband
Hello, All orders must be placed via our website independently to avoid problems. As you were having trouble, my colleague took care of it for you to help you and be of service. I can find no trace of any e-mail asking us to rectify certain elements of your order. Next time, we'll let you place your order online on your own, like all our other customers, since you're not satisfied with the help we've given you.
N
Rating: 1 out of 5
Parcel never arrived, no news since.
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Response from europaband
Hello, Can you give us the reference number of your order to see where the problem is? Did you send an e-mail to customer service to let us know about the problem? We look forward to hearing from you.