The store consistently delivers on quality, with many reviews highlighting well-made products, accurate prints, and durable materials that meet or exceed expectations. Shipping and delivery stand out as fast and reliable, with timely arrivals, on-time or early delivery, and efficient processing of orders for events and urgent needs. Customer service and ordering experience are praised for ease, responsiveness, clear guidance, and helpful support, contributing to a smooth overall process. Repeated mentions of reliable performance for recurring orders and large events reinforce the store’s strong track record and value.
Hello, Very disappointed with the after-sales service following a spelling error on their part, my proof was correctly done. No offer of a refund was made, except for a 30% discount on a future order. I did not accept this offer, knowing that the error did not come from my proof. I requested a full refund, which was refused. Sincerely
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Lietti G.
Rating: 1 out of 5
following a purchase from 07/04/2024
Printing defect on one strip of each series
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Alexandre V.
Rating: 1 out of 5
following a purchase from 01/04/2024
Super bad creation
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Ludovic M.
Rating: 2 out of 5
following a purchase from 21/02/2024
Hello, I am very disappointed with the quality of the chokers (stitching, product quality, texture,...) and the customer service with a big delay on my order and a more than average response to my complaint. Having already ordered a few years ago, I can see the deterioration in service and quality.
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Morgan L.
Rating: 3 out of 5
following a purchase from 06/02/2024
The product is perfectly what I wanted but I couldn't put 5 stars on it because the delivery was almost 15 days late with no message to warn me.
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Philippe M.
Rating: 1 out of 5
following a purchase from 14/02/2024
Error on my order
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Jerôme C.
Rating: 2 out of 5
following a purchase from 06/03/2023
I didn't receive my order on time, with conflicting messages that production hadn't even started.
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Franck R.
Rating: 1 out of 5
following a purchase from 13/03/2023
Very disappointed with my last order, I received chokers with anti-strangling collars that won't come off. The plastics are of poor quality.
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Thibault M.
Rating: 2 out of 5
following a purchase from 20/03/2023
I placed an order for two different visuals. However, the files had the same name and the printer placed the order with only one of the files for both orders. He was very reactive when I contacted him once I'd received the bracelets and noticed the error, but he sent the reprint with the wrong address. My bracelets will arrive after my event, even though I ordered them almost 2 weeks before.
Moral: send files with different names, don't be in a hurry and order well in advance.
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Philippe L.
Rating: 1 out of 5
following a purchase from 09/02/2023
Hello bracelets ordered for a restocking completely different colors
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Response from europaband
Hello, Sorry to hear that the color is not exactly the same as your last order. Can you e-mail us some photos so that we can pass on the problem to the workshop?
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Lyudmyla D.
Rating: 2 out of 5
following a purchase from 03/03/2023
I'm sending you the logo, but I received the bracelet without the logo.
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Elodie P.
Rating: 1 out of 5
following a purchase from 22/12/2022
The delivery arrived 15 days late and at the wrong address. We did not receive them in time for the event.
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Patricia C.
Rating: 3 out of 5
following a purchase from 02/12/2022
Order made by phone ....this one was recorded wrong so not all the right products at the reception and then impossible to rectify.... I phoned to try to rectify I was to call me back !!!!!!!!
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Response from europaband
Hello, All orders must be placed via our website independently to avoid problems. As you were having trouble, my colleague took care of it for you to help you and be of service. I can find no trace of any e-mail asking us to rectify certain elements of your order. Next time, we'll let you place your order online on your own, like all our other customers, since you're not satisfied with the help we've given you.
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Noah C.
Rating: 1 out of 5
following a purchase from 20/12/2022
Parcel never arrived, no news since.
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Response from europaband
Hello, Can you give us the reference number of your order to see where the problem is? Did you send an e-mail to customer service to let us know about the problem? We look forward to hearing from you.
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Benjamin T.
Rating: 2 out of 5
following a purchase from 23/01/2023
Arrived very quickly but rendered very badly. I had given a design that was supposed to cover the whole bracelet, but it was only printed on a small part ... disappointed
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Response from europaband
Hello, Indeed, as indicated on our website, the printing area is 150x14 mm on these Tyvek bracelets. Your visual could therefore not be printed on the entire wristband.
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Francis L.
Rating: 3 out of 5
following a purchase from 12/01/2023
Could be clearer on payment steps.
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Bernard G.
Rating: 3 out of 5
following a purchase from 27/11/2022
Not TOP
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Charles D.
Rating: 1 out of 5
following a purchase from 11/10/2022
1 month delivery for a chosen service, 1 to 3 days for delivery. Since the matter was brought to the attention of customer service, there has been no response from them.
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Naomie D.
Rating: 3 out of 5
following a purchase from 25/08/2022
contact with the teams top only missing point, no proof or visual of the final result before validation of the order... for this order just one color ok, but if you want to do with a print it's blocking.
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Response from europaband
Hello, thank you for your feedback. Generally, when the files are impeccable, we don't do a proof to save you production time. But if we have any doubts about your file, our graphic designer will make a proof and send it to you by e-mail :)
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Jorge P.
Rating: 2 out of 5
following a purchase from 09/09/2022
The color does not correspond to what was chosen.
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Alejandro M.
Rating: 2 out of 5
following a purchase from 12/09/2022
It was not what I ordered, I ordered them with another font and another font size and it did not arrive that way.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/08/2022
Lack of legibility on the site!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/06/2022
I received my ribbon order after my event!!!!!!!! I HAVE ALREADY ASKED FOR A REFUND OF MY CHRONOPOST BUT WITHOUT A DEPOSIT...................
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/06/2022
We placed an order for 250 fabric bracelets with Express Delivery D+4 on June 8th. The order only arrived on June 22, 10 days late, and we had no way of tracking it. We had chosen Express delivery to receive them as soon as possible and were very disappointed by the delay. We wrote to customer service on June 30 to ask for a commercial gesture, given the difference in price between the bracelets in classic delivery (0.64€/unit for 250 pieces) and those in express delivery (1.00€/unit for 250 pieces). Unfortunately, we never received a reply. The bracelets were beautiful and of excellent quality, but the customer and order follow-up left a lot to be desired.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/08/2022
I have not received my package and no one can tell me where it is ...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/05/2022
time not respected, items missing on delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/08/2022
Fast delivery, but very average rendering quality
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/07/2022
I ordered bracelets 3 weeks before an event I'm organizing, I never received my order and I still haven't been reimbursed, unheard of even if it's related to delivery (which is supposed to take 24h at 10€), they haven't been able to solve any problem with their partner.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 20/07/2022
Fast shipping
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/07/2022
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2022
easy command to create when not using a personal file, just a shame not to see the design with a downloaded file
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/07/2022
Did not take my comments into account
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 12/07/2022
the order did not arrive on the date mentioned, we had to make a new purchase, double cost.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 10/07/2022
I don't like the image quality
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 29/06/2022
The product is correct. Lack of more fluid communication with the customer.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/07/2022
Quality is not good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/06/2022
The workshop "forgot" our order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/06/2022
I ordered vinyl bracelets and received paper ones! No answer on the phone or to my complaint email.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2022
Satisfactory order but reception too long although announced by fast mail, one week of difference between the mail of delivery and the real delivery!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2022
Chronopost delivery service not serious. Delivery location not respected and far away, 2 re-delivery times,
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