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A
Rating: 1 out of 5
Order not received yet the deliveryman noted delivered but nothing received ..and no trace of chrono poste super
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Customer reviews of europaband
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 4 363 published reviews
Summary of reviews
The store consistently delivers on quality, with many reviews highlighting well-made products, accurate prints, and durable materials that meet or exceed expectations. Shipping and delivery stand out as fast and reliable, with timely arrivals, on-time or early delivery, and efficient processing of orders for events and urgent needs. Customer service and ordering experience are praised for ease, responsiveness, clear guidance, and helpful support, contributing to a smooth overall process. Repeated mentions of reliable performance for recurring orders and large events reinforce the store’s strong track record and value.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
good but impossible to put a logo
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C
Rating: 1 out of 5
They do not send the graphic proof before, they do not center the engraving, ...
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C
Rating: 1 out of 5
I was asking nicely to be sent the invoice of my order with my company's cif, and they never attended me. It is as if there was no one on the other side.
Company not recommended at all
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Company not recommended at all
A
Rating: 1 out of 5
I'm not happy, because UPS didn't deliver my order, I'm still waiting... They say they left it in the mailbox but nothing arrived in my hand, I'm disappointed.
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C
Rating: 1 out of 5
They sent me different bracelets than the ones I ordered. They did NOT respond to my request for a refund.
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A
Rating: 1 out of 5
We paid when we ordered, delivery times not respected (delivered after the event!) Unreachable on the phone No reply to my messages No professional sense HONEST I STRONGLY DISCARD
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A
Rating: 2 out of 5
Hello, As explained in my e-mail, we have received our order. I just wanted to inform you that the bracelets do not conform to the validated proof. I had asked for the logo to be as close as possible to the adhesive strip, and this is the proof that I validated. Unfortunately, this was not the case. And that's out of 21,000 wristbands ordered!
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A
Rating: 3 out of 5
Although the delivery address was my home, I still did not see my parcel being delivered. I had to make a difficult search to find out that it had been delivered to a shop;
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A
Rating: 3 out of 5
The site is good except to make the test model, no preview possible with the insertion of a logo or drawing.
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A
Rating: 1 out of 5
I decided to order from europaband because of the quality of the products and the fast delivery the site offered. After 10 days and no news, I contacted the brand on the site, then by e-mail, then by telephone. I asked if it was possible to cancel the order, since the bracelets would arrive after my event. It's not possible. Production hasn't started, but it's impossible to cancel. Incomprehensible.
In the end, I didn't receive my bracelets in 10 or even 14 days, but 3 weeks later! I lost more than 300€ and gained 400 bracelets which are of no use to me.
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In the end, I didn't receive my bracelets in 10 or even 14 days, but 3 weeks later! I lost more than 300€ and gained 400 bracelets which are of no use to me.
A
Rating: 1 out of 5
bracelet not in conformity with the visuals sent, ink smudges on the back, cut-outs in the middle of the visuals! for an express order I'm disappointed, the normal order is of better quality! it's a shame!
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Response from europaband
Hello, You ordered 150 bracelets in express which we made you in the urgency (24h instead of 4 days). Following our discussions, you received 163 bracelets as mentioned on the phone. The rest of the bracelets supplied were offered to you as they had defects (due to the rush in production, absence of quality control).
A
Rating: 2 out of 5
Why two simply because I ordered bracelets and the postage was more expensive than the product.
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A
Rating: 1 out of 5
Delayed delivery - we were afraid right up to the last moment that we wouldn't receive the bracelets we ordered for the Féria d'Arles. Without these bracelets we wouldn't have been able to work properly. So average average even if the result is satisfactory.
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C
Rating: 1 out of 5
Not bad bracelets, we will have to try them and see the result. Non-compliance: * * Before any printing, we will send you by email a mock-up of your order with your file ** Text according to your website. where is that email? you never sent it. I wrote you an email with a photo of my previous bracelets to see how the two logos were placed, email without reply. in short. You have sent the bracelets with only one logo without attending to the customer's requests.
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C
Rating: 1 out of 5
They do not answer emails. They don't have a contact phone number. They have a chat that is always offline. I cancelled the order and despite that they sent it and it has been lost. I have asked them for a refund of what I paid and they act crazy.
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A
Rating: 1 out of 5
My order arrived incomplete ... 1000 bracelets paid for and still 120 missing ...
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Response from europaband
Hello, I'm sorry for this oversight. Why didn't you inform us by phone or e-mail to solve this problem? Could you tell me the quantity you need for these colors so that I can send you the missing bracelets? We look forward to hearing from you.
A
Rating: 3 out of 5
the person placing the bracelets in the envelope would have to know how to count to 500!
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A
Rating: 3 out of 5
No visuals to see how the product looks Lack of customization Otherwise fairly quick process
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A
Rating: 3 out of 5
No consideration given to requests made in advance
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A
Rating: 3 out of 5
Compliant product of good quality, very fast delivery, unfortunately incomplete quantity.
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A
Rating: 1 out of 5
Order placed on January 12 but still not received!
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C
Rating: 3 out of 5
on-time delivery
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A
Rating: 2 out of 5
The products are fine, but delivery was delayed and the after-sales service was unresponsive and unreachable by phone.
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A
Rating: 2 out of 5
still no order
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Response from europaband
Hello, according to the UPS tracking system, your order has been delivered and picked up at the parcel centre you selected when you placed your order.
A
Rating: 1 out of 5
Delivery 70 kms from my home.
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A
Rating: 3 out of 5
Surcharge for home delivery...but the parcel was not presented at home, but dropped off directly at the relay point!
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A
Rating: 3 out of 5
comment already made.
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A
Rating: 3 out of 5
Delivery time of one week far too long, especially for an order paid for in advance. The service is not commensurate with the cost of advance payment. The alternative of payment via Paypal is not possible either, as Europaband charges the customer the fees they are contractually obliged to bear.
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A
Rating: 1 out of 5
Not satisfied at all, 3 weeks to receive them only to be unable to use them because they were received after the event.
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A
Rating: 3 out of 5
I ordered 2000 printed bracelets, but the logo I'd put on them doesn't appear on the bracelet. I had remarked that I hadn't had a test to see if it matched my expectations.
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Response from europaband
Hello, I see that the logo was not imported via the "Send us your own file" tab but directly into the text box, which explains why it was not taken into account.
A
Rating: 3 out of 5
A deliveryman who doesn't bother to ring the bell for a delivery costing almost 10€ ???? You have to drive 10 kms yourself to pick up your parcel, with time constraints.
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A
Rating: 1 out of 5
Why?
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Response from europaband
Hello, after checking, the shipment was made in your name to the selected parcel delivery address. Can you send us a photo of the delivery label so that we can report the problem to UPS?
A
Rating: 3 out of 5
They didn't send me a proof before sending as planned, and as a result, the logo is off. Too bad, because the product looks great!
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A
Rating: 3 out of 5
It's a pity it's not better indicated on the site that the bracelets are made of paper.
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C
Rating: 1 out of 5
I work in events and they are the worst quality fabric wristbands I know of. The service is non-existent they do not answer emails or calls. Don't waste your money and don't jeopardize the quality of your event.
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C
Rating: 2 out of 5
The logo was very very small on the bracelet and the paper is thinner than other bracelets.
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A
Rating: 1 out of 5
Non-respect of the proof - customer service telling me it doesn't matter (we all know how important logo colors are on event bracelets!). Impossible to get a correct production or a refund. 200euros in express delivery lost... I don't recommend it!
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A
Rating: 1 out of 5
The bracelets I received containing a QR code are not usable because the QR code is too small. The graphics department didn't tell me.
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Response from europaband
Hello, As mentioned in our e-mail, we tested it with an iPhone 11 and the QR code was easy to read.
A
Rating: 1 out of 5
order received 2 weeks later, without any information from customer service. Choker received not as requested. Color not respected.
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