The online store Europaband is recognized for its high-quality products and efficient delivery service. Customers frequently highlight the fast turnaround, with many receiving their orders within 48 hours, which consistently meets or exceeds expectations. The ease of using the website and handling orders is appreciated, enhancing the overall shopping experience. Customer service is noted for being responsive and proactive, often reaching out to ensure product conformity shortly after an order is placed.
0 delivery service! The driver calls me to tell me that he has too many customers to deliver and that he will leave my order in a relay point!!!! 10 € for a delivery like that you have to change service provider!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 20/04/2021
Delivery time not respected and unfortunately no information from customer service... our order would have been sent to another customer! In addition, on receipt some badges did not work.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 15/07/2021
Quite good, however I do not find it normal when two orders are placed 2 minutes apart and you send 1 package that includes both orders and you do not deduct the transport of 1 order.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/07/2021
J'ai pas reçu ce que j' ai commandé J'avais demander doré j'ai reçu blanc Et une partie de la phase n'a pas été écrite Mariage Armande et Jean- Paul le 18/09/2021 Il y a qu'une moitié
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Response from europaband
Hello, after checking your order, it turns out that you had ordered white bracelets with the personalization /"Armande & Jean-Paul le 18/09/2021/". I invite you to look at your invoice, the elements are notified there.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/06/2021
I am disappointed to receive a damaged piece of furniture.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/06/2021
Unfortunately, the book bracelets with the press studs to close them were very difficult to fasten :(. Delivery times were also extremely long. In short, not satisfied.
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Comprador verificado
Rating: 2 out of 5
following a purchase from 19/05/2021
I RECEIVED IT VERY LATE, THEY LOST MY FIRST ORDER, THE COMMUNICATION WITH THEM IS HORRIBLE, THEY BARELY RESPOND TO EMAILS, YOU CAN'T CALL THEM ON OR ANSWER THE PHONE, AND THEY HAVEN'T MET THE DELIVERY TIME FOR THE REPLACEMENT EITHER.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/10/2020
Very bad, an unpleasant experience. Would not recommend!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/08/2020
Over a month to receive the order with a shipment supposed to arrive on Friday by Saturday at the latest, received on the Monday after our event. Deadlines are not respected and order tracking is not serious.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/09/2020
30 bracelets were missing
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Response from europaband
Hello, Which bracelets did you miss? You should have notified us so that we could send you the 30 missing bracelets.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/08/2020
The colors advertised and those received are not at all the same.
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Response from europaband
Hello, could you send us a picture of your product?
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/07/2020
I had to call 3 times for my order to finally be shipped!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/06/2020
The people are extremely nice, only my ups delivery at 22 euros the next day was not respected by the carrier. It's a shame...
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Response from europaband
Hello, Sorry for the inconvenience. You ordered on July 1 and UPS tried to deliver on July 2 at 13h25. According to them you were not available and they dropped off your order at the nearest parcel relay as indicated by e-mail. When your order is shipped you receive an e-mail with the tracking link to check the delivery status. Sorry again if you lost a few days.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/04/2020
Nothing to report
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/04/2020
Supplement paid for fast delivery which arrived after everyone else's.
I'm still waiting for reimbursement of the extra charges paid for priority processing.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/04/2020
Delivery times postponed from week to week. Order placed on 12/04/2020 and received at the beginning of June when it was supposed to be delivered before the deconfinement for our employees. I do not recommend
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/04/2020
The product is of high quality and very pleasant, but the follow-up of the order and the management of deliveries was laborious... Even in difficult times, it's a duty to inform customers of any delays or difficulties encountered.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/04/2020
An order that takes an extremely long time to arrive without any in-process information
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/04/2020
Delivery time not respected
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/04/2020
Order received very late on 06/06 with no advance notice of the delay.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/04/2020
Delivery very late ... no response to email ... ah if after 10 days to say "we are overwhelmed" ... not professional at all and they do not care. A FUIR
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/03/2020
Order finally arrived after more than a month. Products as ordered.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/02/2020
Practical, easy-to-use site. The team is always available and ready to help with any problem!
The only drawback was a delay in production, so we didn't get the bracelets in time for our event.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/02/2020
The printing is not perfect. It's a shame, because the deadlines are great!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/02/2020
Quality of the fabric for the bracelets not top.... average rendering, I ordered thinking it was 1 'gros grain' fabric, I'm disappointed by the rendering. On the other hand, delivery times were respected.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/02/2020
I asked for a quote on the design of my bracelet I was told that this would only be possible if the order was validated Result: I don't have any design and my order is validated, and I receive something that doesn't suit me visually.
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Response from europaband
Hello, We're sorry that the order didn't go as smoothly as we'd hoped. Could you please describe to me what's wrong with your visual by e-mail at [email protected]. We'll try to rectify your problem. Thank you in advance.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2020
Website
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 23/12/2019
I have not received anything yet, I wanted to know when I will receive my order?
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Response from europaband
Good morning, We regret your comment because the delivery was made on 12/30/19 with your signature as proof of delivery. best regards
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 18/11/2019
The color of the bracelet is different from the one we ordered
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Response from europaband
Good morning, We are sorry for your comment, it is true that sometimes the color can vary a little bit. In order to get a result as close as possible, please give us the Pantone code of the desired color. Do not hesitate to contact us when this kind of thing happens, so we can find a solution together. Regards.
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 10/04/2019
The font size is wrong. They don't ask you anything, I wanted them numbered and they put 001 in all of them...
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Response from europaband
Dear customer, We are sorry for your comment.
We printed the file you sent with the order without changing the design chosen by you. We are not allowed to change the file sent by customers.We do not number our wristbands, but your request came once the order had been sent. It was too late to change anything, we apologize for that.Next time you would have to give us your feedback by placing the order, we have added a comment area where you can leave your instructions.Regards
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/11/2019
The production time is a little long
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/11/2019
Shipping costs far too high
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Comprador verificado
Rating: 3 out of 5
following a purchase from 26/09/2019
The quality of the product is good, but when ordering, it said that the order would be delivered in 15/20 days, and it took much longer. When the shipment arrived, we were not given any kind of notice to pick it up at the collection point, as we were not found at home on the day of delivery.
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Response from europaband
Dear Mari Pau, Thank you for your comment, Your order is from 09/26/19 payment by wire transfer, we received the wire transfer on Saturday 09/28/19.
We were able to start manufacturing the order on Monday 30/09/19. We finished manufacturing on 10/15/19.You tried to deliver the package on 10/16/19 that is 13 days after the start of production.Normally UPS sends a mail to let you know that they could not deliver and they drop it off at the access point closest to your address.Unfortunately, it is a point that we cannot verify and we need to improve it.We are sorry for the inconvenience, Best regards
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 30/09/2019
I ordered some personalized wristbands, they arrived wrong and when I asked for a solution, I did get an answer, but they still arrived wrong. I would not order from this company again.
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Response from europaband
Dear Noelia, Thank you for your feedback. We are very sorry for the mishandling of your problem.We reshipped the missing bracelets.You could have contacted the sales team to find together a new solution for your order.We would have been happy to make up for the mistake.We apologize for the inconvenience.Best regards
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 20/09/2019
The shipment arrived correctly in time and condition. I received a phone call to notify me of arrival in a timely manner. The product was deposited in a safe place for collection, the collection was done properly. But I got a big surprise in the amount, when I found that the product was worth 4.60 € and the shipping costs were 8.50 €. This is more than double the value of the product. It seems to me something abusive.
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Response from europaband
Dear customer, Thank you very much for your comment. We will take it into account for your future orders and we hope to work with you again. We are sorry for the inconvenience. Best regards.
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 31/05/2019
It arrived several days late and was of no use to me. I did not get my money back, and they were not responsible for the delay.
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Response from europaband
Dear Juan Miguel, Indeed, the delivery can sometimes take longer when it is a little bit far away.
Unfortunately, we can not control the smooth running of each delivery, nor can we manage each delivery person but we are trying to correct this problem by using another carrier. We apologize for the inconvenience. Best regards
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 13/06/2019
It took a long time to clarify the price due to different sizes and colors. Otherwise fine
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Response from europaband
Good morning Carlos, Thank you for your review, we will try to improve this point to make it easier for our customers. Best regards,
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 29/05/2019
my assessment is regarding the quality of the bracelet.
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Response from europaband
Dear customer, Thank you for your feedback. We are sorry to hear that the quality of our products did not meet your expectations. It is true that when the file has a lot of color like yours, the printing can sometimes lose a bit of quality. We will try to improve this point so that we will no longer send disappointing products.
We will try to improve this point so that we no longer send disappointing products. Best regards.
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 19/07/2019
The words will be gone in a couple of days!
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Response from europaband
Dear David, Thank you for taking the time to send us your comment. We are sorry to hear that the quality of our products was disappointing. If you would like to contact our customer service, we can try to find a solution. Best regards,
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 02/09/2019
Fast service and good quality
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Response from europaband
Thank you very much for your review, see you soon!
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