Customer reviews of europaband

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 4 255 published reviews
5 3 509 82% 4 406 10% 3 120 3% 2 71 2% 1 149 4%

Summary of reviews

The online store Europaband is recognized for its high-quality products and efficient delivery service. Customers frequently highlight the fast turnaround, with many receiving their orders within 48 hours, which consistently meets or exceeds expectations. The ease of using the website and handling orders is appreciated, enhancing the overall shopping experience. Customer service is noted for being responsive and proactive, often reaching out to ensure product conformity shortly after an order is placed.

Reviews 1, 2 and 4 stars

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C
Christophe D.
Rating: 4 out of 5
following a purchase from 21/12/2022
Ras very good site
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Raïssa G.
Rating: 4 out of 5
following a purchase from 29/01/2023
On the plus side, ordering was quick and straightforward.
After-sales service is easy to contact. On the points to improve; The color, on the site it is stated that the colors are fluorescent when they are just bright.
The branding itself is good, but could have been slightly larger in relation to the space on the bracelet. Nevertheless, overall, we're satisfied with the quality of the bracelets and will be ordering more in the future.
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ELODIE P.
Rating: 1 out of 5
following a purchase from 22/12/2022
The delivery arrived 15 days late and at the wrong address. We did not receive them in time for the event.
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Quentin C.
Rating: 4 out of 5
following a purchase from 24/12/2022
Received quickly and well made
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NOAH C.
Rating: 1 out of 5
following a purchase from 20/12/2022
Parcel never arrived, no news since.
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Response from europaband
Hello, Can you give us the reference number of your order to see where the problem is? Did you send an e-mail to customer service to let us know about the problem? We look forward to hearing from you.
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Fred D.
Rating: 4 out of 5
following a purchase from 16/02/2023
very well
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Angelique L.
Rating: 4 out of 5
following a purchase from 02/02/2023
good product
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Benjamin T.
Rating: 2 out of 5
following a purchase from 23/01/2023
Arrived very quickly but rendered very badly. I had given a design that was supposed to cover the whole bracelet, but it was only printed on a small part ... disappointed
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Response from europaband
Hello, Indeed, as indicated on our website, the printing area is 150x14 mm on these Tyvek bracelets. Your visual could therefore not be printed on the entire wristband.
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Valérie J.
Rating: 4 out of 5
following a purchase from 22/12/2022
Receipt of invoice not immediate. Good contact with advisors.
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Charles D.
Rating: 1 out of 5
following a purchase from 11/10/2022
1 month delivery for a chosen service, 1 to 3 days for delivery. Since the matter was brought to the attention of customer service, there has been no response from them.
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Vanesa S.
Rating: 4 out of 5
following a purchase from 18/10/2022
Both the delivery and the customer service response was fast.
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Thierry M.
Rating: 4 out of 5
following a purchase from 27/09/2022
practical site...
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Ainhoa R.
Rating: 4 out of 5
following a purchase from 29/09/2022
The quality of the bracelets is good. Our shipment was not going to arrive when we needed it and when we contacted the company they solved it right away and the package arrived on time.
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Florian S.
Rating: 4 out of 5
following a purchase from 07/09/2022
Bracelets as indicated, but I received white bracelets when I had ordered fluorescent yellow ones.
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Nicolas F.
Rating: 4 out of 5
following a purchase from 29/09/2022
A little disappointed with the delay between payment and delivery date After satisfactory dialogue by e-mail Order compliant
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Hervé R.
Rating: 4 out of 5
following a purchase from 26/09/2022
Product conforms to order despite a shipping problem that was quickly resolved by customer service. Satisfied with my first order from Europaband.
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Christian G.
Rating: 4 out of 5
following a purchase from 22/09/2022
Intuitive site and fast delivery, good for a first-time customer.
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ASSOCIATION V.
Rating: 4 out of 5
following a purchase from 26/09/2022
Postage a little high. Too bad there's no option for simple mail rather than Chronopost.
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Tristan Q.
Rating: 4 out of 5
following a purchase from 09/08/2022
Fine
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Jorge P.
Rating: 2 out of 5
following a purchase from 09/09/2022
The color does not correspond to what was chosen.
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Alejandro M.
Rating: 2 out of 5
following a purchase from 12/09/2022
It was not what I ordered, I ordered them with another font and another font size and it did not arrive that way.
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Thomas N.
Rating: 4 out of 5
following a purchase from 25/08/2022
Well-organized site. The personalization tool (for bracelets in particular) could benefit from being more intuitive.
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Claude J.
Rating: 4 out of 5
following a purchase from 31/08/2022
on-time delivery
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/06/2022
I received my ribbon order after my event!!!!!!!! I HAVE ALREADY ASKED FOR A REFUND OF MY CHRONOPOST BUT WITHOUT A DEPOSIT...................
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/06/2022
We placed an order for 250 fabric bracelets with Express Delivery D+4 on June 8th. The order only arrived on June 22, 10 days late, and we had no way of tracking it. We had chosen Express delivery to receive them as soon as possible and were very disappointed by the delay. We wrote to customer service on June 30 to ask for a commercial gesture, given the difference in price between the bracelets in classic delivery (0.64€/unit for 250 pieces) and those in express delivery (1.00€/unit for 250 pieces). Unfortunately, we never received a reply. The bracelets were beautiful and of excellent quality, but the customer and order follow-up left a lot to be desired.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/08/2022
I have not received my package and no one can tell me where it is ...
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 31/05/2022
time not respected, items missing on delivery
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/07/2022
I ordered bracelets 3 weeks before an event I'm organizing, I never received my order and I still haven't been reimbursed, unheard of even if it's related to delivery (which is supposed to take 24h at 10€), they haven't been able to solve any problem with their partner.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/07/2022
Responsiveness and reliability
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/07/2022
Very good
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 22/07/2022
Did not take my comments into account
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Comprador verificado
Rating: 1 out of 5
following a purchase from 12/07/2022
the order did not arrive on the date mentioned, we had to make a new purchase, double cost.
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Comprador verificado
Rating: 2 out of 5
following a purchase from 10/07/2022
I don't like the image quality
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/07/2022
The prices are very attractive and delivery times were respected. However, the last bracelets were slightly bent over.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/07/2022
Quality is not good
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/06/2022
The workshop "forgot" our order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/06/2022
Very simple Thank you
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/06/2022
It's a shame not to have a preview before printing, but the team is responsive, shipping is very fast, quality is good, I recommend it.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/06/2022
I ordered vinyl bracelets and received paper ones! No answer on the phone or to my complaint email.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/06/2022
Hello, a sheet of 10 in Lagoon is missing.
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