Customer reviews of europaband

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Acheteur vérifié

Rating: 4 out of 5

Published on 10/03/2020 à 08h05 following a purchase from 20/02/2020

perfect customer service response listens without problem. easy to navigate site

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/03/2020 à 15h57 following a purchase from 03/02/2020

perfect order but delivery 2 weeks late

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/03/2020 à 11h04 following a purchase from 17/02/2020

Smooth exchanges with Europaband teams.

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Comprador verificado

Rating: 4 out of 5

Published on 02/03/2020 à 13h07 following a purchase from 24/02/2020

I liked it a lot, the page is a little complicated at first, for the budget issue, but once you understand the process goes well. The delivery was super fast.

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Acheteur vérifié

Rating: 3 out of 5

Published on 27/02/2020 à 08h39 following a purchase from 25/02/2020

The printing is not perfect. It's a shame, because the deadlines are great!

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Acheteur vérifié

Rating: 3 out of 5

Published on 25/02/2020 à 22h01 following a purchase from 07/02/2020

Quality of the fabric for the bracelets not top.... average rendering, I ordered thinking it was 1 'gros grain' fabric, I'm disappointed by the rendering. On the other hand, delivery times were respected.

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Acheteur vérifié

Rating: 1 out of 5

Published on 24/02/2020 à 14h40 following a purchase from 19/02/2020

I asked for a quote on the design of my bracelet I was told that this would only be possible if the order was validated Result: I don't have any design and my order is validated, and I receive something that doesn't suit me visually.

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Response from europaband Published on 24/02/2020

Hello, We're sorry that the order didn't go as smoothly as we'd hoped. Could you please describe to me what's wrong with your visual by e-mail at [email protected]. We'll try to rectify your problem. Thank you in advance.

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Comprador verificado

Rating: 4 out of 5

Published on 16/02/2020 à 21h34 following a purchase from 09/02/2020

All in order.

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Acheteur vérifié

Rating: 3 out of 5

Published on 10/02/2020 à 11h43 following a purchase from 29/01/2020

Website

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Acheteur vérifié

Rating: 4 out of 5

Published on 09/02/2020 à 09h35 following a purchase from 03/02/2020

Fast delivery, professional customer service, but I'm satisfied with the product I ordered.

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/02/2020 à 14h38 following a purchase from 21/01/2020

Easy to use

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Acheteur vérifié

Rating: 4 out of 5

Published on 22/01/2020 à 11h24 following a purchase from 17/01/2020

Pleasant site with good product visualization and customization

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Acheteur vérifié

Rating: 4 out of 5

Published on 22/01/2020 à 08h52 following a purchase from 20/01/2020

Satisfied

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/01/2020 à 14h05 following a purchase from 15/01/2020

Fairly clean site, secure payment, fairly intuitive interface

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Acheteur vérifié

Rating: 4 out of 5

Published on 10/01/2020 à 21h16 following a purchase from 08/01/2020

Not bad

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Comprador verificado

Rating: 1 out of 5

Published on 03/01/2020 à 21h05 following a purchase from 23/12/2019

I have not received anything yet, I wanted to know when I will receive my order?

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Response from europaband Published on 06/01/2020

Good morning, We regret your comment because the delivery was made on 12/30/19 with your signature as proof of delivery. best regards

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/12/2019 à 14h41 following a purchase from 12/12/2019

Confirm

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Acheteur vérifié

Rating: 4 out of 5

Published on 17/12/2019 à 18h15 following a purchase from 27/11/2019

Within approx. 20 days Products correspond to order Exchange with quick proof of delivery Perfect delivery

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Comprador verificado

Rating: 4 out of 5

Published on 12/12/2019 à 20h23 following a purchase from 03/12/2019

Too bad the messages are in English

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Response from europaband Published on 23/12/2019

Good morning, It is true that this can be a problem, We will fix the problem, Thanks for your help, Best regards

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/12/2019 à 12h14 following a purchase from 05/12/2019

Product conforms, delivery time top, but very bad communication from UPS in the tracking of the package.

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Comprador verificado

Rating: 3 out of 5

Published on 10/12/2019 à 18h41 following a purchase from 18/11/2019

The color of the bracelet is different from the one we ordered

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Response from europaband Published on 23/12/2019

Good morning, We are sorry for your comment, it is true that sometimes the color can vary a little bit. In order to get a result as close as possible, please give us the Pantone code of the desired color. Do not hesitate to contact us when this kind of thing happens, so we can find a solution together. Regards.

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Comprador verificado

Rating: 1 out of 5

Published on 07/12/2019 à 10h54 following a purchase from 10/04/2019

The font size is wrong. They don't ask you anything, I wanted them numbered and they put 001 in all of them...

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Response from europaband Published on 09/12/2019

Dear customer, We are sorry for your comment.
We printed the file you sent with the order without changing the design chosen by you. We are not allowed to change the file sent by customers.We do not number our wristbands, but your request came once the order had been sent. It was too late to change anything, we apologize for that.Next time you would have to give us your feedback by placing the order, we have added a comment area where you can leave your instructions.Regards

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/12/2019 à 08h36 following a purchase from 04/12/2019

Attractive site

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Acheteur vérifié

Rating: 4 out of 5

Published on 05/12/2019 à 09h06 following a purchase from 29/11/2019

merchandise received conforms to the site and delivery time respected

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/11/2019 à 07h46 following a purchase from 24/11/2019

Hello, Very easy to access and use. It's a shame not to be able to preview an order with printing and an imported file.

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Acheteur vérifié

Rating: 4 out of 5

Published on 28/11/2019 à 10h01 following a purchase from 21/11/2019

Fast, but for another order I'll ask the DTP department for better print visibility.

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Acheteur vérifié

Rating: 3 out of 5

Published on 23/11/2019 à 00h45 following a purchase from 11/11/2019

The production time is a little long

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Acheteur vérifié

Rating: 4 out of 5

Published on 22/11/2019 à 10h14 following a purchase from 12/11/2019

Fast, efficient, good quality, good contact, responsive Quote/order management on the site could be improved

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Acheteur vérifié

Rating: 3 out of 5

Published on 22/11/2019 à 08h14 following a purchase from 20/11/2019

Shipping costs far too high

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/11/2019 à 15h39 following a purchase from 09/11/2019

No problem.

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/11/2019 à 12h48 following a purchase from 05/11/2019

Very good

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Acheteur vérifié

Rating: 4 out of 5

Published on 13/11/2019 à 15h32 following a purchase from 18/10/2019

nothing to say yet

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Comprador verificado

Rating: 4 out of 5

Published on 05/11/2019 à 22h11 following a purchase from 28/10/2019

All quite well

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Comprador verificado

Rating: 3 out of 5

Published on 02/11/2019 à 18h41 following a purchase from 26/09/2019

The quality of the product is good, but when ordering, it said that the order would be delivered in 15/20 days, and it took much longer. When the shipment arrived, we were not given any kind of notice to pick it up at the collection point, as we were not found at home on the day of delivery.

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Response from europaband Published on 05/11/2019

Dear Mari Pau, Thank you for your comment, Your order is from 09/26/19 payment by wire transfer, we received the wire transfer on Saturday 09/28/19.
We were able to start manufacturing the order on Monday 30/09/19. We finished manufacturing on 10/15/19.You tried to deliver the package on 10/16/19 that is 13 days after the start of production.Normally UPS sends a mail to let you know that they could not deliver and they drop it off at the access point closest to your address.Unfortunately, it is a point that we cannot verify and we need to improve it.We are sorry for the inconvenience, Best regards

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/10/2019 à 13h57 following a purchase from 02/10/2019

Suitable time

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Comprador verificado

Rating: 4 out of 5

Published on 29/10/2019 à 12h17 following a purchase from 31/05/2019

All correct

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Comprador verificado

Rating: 4 out of 5

Published on 29/10/2019 à 11h45 following a purchase from 14/10/2019

Always very friendly

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Comprador verificado

Rating: 3 out of 5

Published on 29/10/2019 à 09h33 following a purchase from 20/09/2019

The shipment arrived correctly in time and condition. I received a phone call to notify me of arrival in a timely manner. The product was deposited in a safe place for collection, the collection was done properly. But I got a big surprise in the amount, when I found that the product was worth 4.60 € and the shipping costs were 8.50 €. This is more than double the value of the product. It seems to me something abusive.

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Response from europaband Published on 29/10/2019

Dear customer, Thank you very much for your comment. We will take it into account for your future orders and we hope to work with you again. We are sorry for the inconvenience. Best regards.

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/10/2019 à 08h46 following a purchase from 17/10/2019

Fine

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Comprador verificado

Rating: 1 out of 5

Published on 29/10/2019 à 07h43 following a purchase from 31/05/2019

It arrived several days late and was of no use to me. I did not get my money back, and they were not responsible for the delay.

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Response from europaband Published on 29/10/2019

Dear Juan Miguel, Indeed, the delivery can sometimes take longer when it is a little bit far away.
Unfortunately, we can not control the smooth running of each delivery, nor can we manage each delivery person but we are trying to correct this problem by using another carrier. We apologize for the inconvenience. Best regards