The online store Europaband is recognized for its high-quality products and efficient delivery service. Customers frequently highlight the fast turnaround, with many receiving their orders within 48 hours, which consistently meets or exceeds expectations. The ease of using the website and handling orders is appreciated, enhancing the overall shopping experience. Customer service is noted for being responsive and proactive, often reaching out to ensure product conformity shortly after an order is placed.
All good and the person we dealt with super friendly. The problem the courier that the order arrived out of date and we could not use and they were liars.
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Response from europaband
Dear Esther, Thank you for your review. It is true that the courier did not behave well with you and we are very sorry. We are trying to improve this point. Best regards,
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 13/06/2019
It took a long time to clarify the price due to different sizes and colors. Otherwise fine
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Response from europaband
Good morning Carlos, Thank you for your review, we will try to improve this point to make it easier for our customers. Best regards,
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 26/06/2019
I am still waiting for the invoice WITHOUT VAT. The product itself is fine, but I have never received the invoice without VAT.
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Response from europaband
Dear Alejandro, Thank you for your comment, we did not send the invoice without VAT because you agreed to pay for it in exchange for additional products equivalent to the value of the VAT charged, so obviously we could not send you an invoice that was different from what you paid.
Therefore, we obviously could not send you an invoice that would be different from what you paid.Regards
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 11/07/2019
They can improve communication about delivery times.
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Response from europaband
Thank you very much for your comment. We take it into account and we will try to improve this point. Best regards.
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 19/07/2019
The words will be gone in a couple of days!
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Response from europaband
Dear David, Thank you for taking the time to send us your comment. We are sorry to hear that the quality of our products was disappointing. If you would like to contact our customer service, we can try to find a solution. Best regards,
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 02/09/2019
Fast service and good quality
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Response from europaband
Thank you very much for your review, see you soon!
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 13/03/2019
They made a mistake in the color of the bands, after contacting them and recognizing their mistake, the solution they gave me was a small discount for the next order. When I told them that I was not satisfied with the solution they gave me, they stopped answering.
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Response from europaband
Dear customer, Thank you for your feedback. We are very sorry for the mishandling of your problem. We will review our manufacturing processes to prevent this type of problem from happening again. We apologize for the inconvenience. Best regards.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/10/2019
Great and fast!
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/10/2019
Everything was clear and intuitive
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/10/2019
Fine
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/10/2019
Satisfied with my order Thank you
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/09/2019
Fine
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/10/2019
I placed an order for 200 bracelets, i.e. 20 plates of 10 and the numbers do not follow one another from the 19th to the 20th plate, judge for yourself plate n° 19 from 132281 to 132290 plate n° 20 from 833181 to 833190 . What talent...
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/10/2019
The only thing I could ask you to improve is the layout of the text by having the possibility of moving the text to the center of the bracelet and not next to the collage. Otherwise the quality is very good and delivery is very fast which is a great advantage.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/10/2019
Intuitive site
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/09/2019
Easy navigation on the site, delivery time respected
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/09/2019
Fine
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/09/2019
easy to use
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/09/2019
Very good products and a good reception despite a somewhat long manufacturing process.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/09/2019
Very practical site thanks to easy customization! Fast and efficient! Although a little expensive depending on the item desired...!
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A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/07/2019
Supplier to be avoided! The bracelets ordered in 96h express were delivered after 2 weeks and arrived after the date of the event (my wedding). I literally had to pester non-existent customer service for 2 months to get my order refunded.
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A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/09/2019
Unprofessional! Would not recommend! No consideration for the customer. To be avoided! I placed my order 13 days in advance to be sure to receive everything for my event. Unfortunately, it still wasn't ready on D-1. And according to their after-sales service, I should have ordered even earlier... when the selling point on the site is rapid delivery (3/5 days max...) and the customer is blamed, it's a real lack of consideration. I have requested a refund since my event has passed. Ah, if someone had offered to pick up my order in Orleans in the middle of the week when I'm working in Paris. A bit complicated to imagine, especially when you're paying full price... So avoid it!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/09/2019
Fast and efficient, too bad the font isn't respected.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/08/2019
Despite a rather basic site, and relatively limited ordering options (lead times, quantity), the product is totally in line with the announced and expected quality, no delays, and a rapid response in case of questions.
Highly recommended!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/08/2019
Easy access
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/08/2019
Easy to make, responsive customer service and fast delivery. Impeccable!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/09/2019
Great, that's what I wanted. But I don't have the bill.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/08/2019
Lack of relationship
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/09/2019
products as described but sales service not up to scratch
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/08/2019
Responsive to questions, fast delivery. Great service. However, there was no urgency in my order and I would have liked to have had the choice of shipping and the cost of postage. The price of the product was more than appreciable, but the cost of shipping was high in relation to the order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/08/2019
Deadline met
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/08/2019
Hello, I'm very worried about UPS shipping because it's extremely expensive for our budget. I don't know why you don't work with the post office... Thanks!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/07/2019
A disreputable company that refuses to take responsibility for its mistakes and lack of product information.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/08/2019
Good product. Only downside, the email contact did not respond to my 2 requests.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/08/2019
I contacted the customer service to have confirmation of the processing time of my future order I had confirmation of the ability to meet the deadlines announced, I paid a supplement in order to have the delivery before 13h. I received the delivery 5 days late.... Thanks to the so-called fast processing guaranteed in 24h... I sent an email to customer service to inform them... Never got a reply.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/08/2019
From my cell phone, it's not so easy to place an order with a billing address different from the delivery address. In the end, I put everything in the name of the delivery address, even though I was the one who paid and another person was delivered.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/08/2019
I had to put the numbers back in the right order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/08/2019
Easy to use
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/08/2019
right on time
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/07/2019
I found what I needed on a small budget.
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