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C
Rating: 3 out of 5
The chronopost did not work ... I was delivered 48 hours late. Even if it's independent of Europaband, it can be a problem if it's urgent...
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Customer reviews of europaband
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 4 255 published reviews
Summary of reviews
The online store Europaband is recognized for its high-quality products and efficient delivery service. Customers frequently highlight the fast turnaround, with many receiving their orders within 48 hours, which consistently meets or exceeds expectations. The ease of using the website and handling orders is appreciated, enhancing the overall shopping experience. Customer service is noted for being responsive and proactive, often reaching out to ensure product conformity shortly after an order is placed.
Reviews 1, 3 and 4 stars
Reset filtersP
Rating: 1 out of 5
Hello I had ordered light blue bracelets with white printing. I received the blue bracelets but with a different color print. This is my disappointment, can you do anything if my customer is not satisfied? Sincerely Pascal VERNHES
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Response from europaband
Hello,
Thank you for your feedback.
You did not select a white color for the text, you left the original blue color which explains your disappointment but we can not be held responsible.
Thank you for your feedback.
You did not select a white color for the text, you left the original blue color which explains your disappointment but we can not be held responsible.
J
Rating: 1 out of 5
I ordered 200 bracelets. I even paid for the revision of the order, and I pointed out on 2 occasions that the color of the phrase on the bracelet was black. They sent it wrong, with the color blue. I would not repeat.
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A
Rating: 4 out of 5
Fast delivery. However, 2 pages of labels were not printed.
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M
Rating: 1 out of 5
Not what I expected
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A
Rating: 3 out of 5
without more
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E
Rating: 4 out of 5
satisfied with our order
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J
Rating: 4 out of 5
fast delivery
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A
Rating: 1 out of 5
Alas, last year we were delighted, but this year everything went wrong. It can happen, but ... this time it was rude: I was delivered a file that didn't correspond to the proof, and after a complaint I was told that they were basing themselves on what was written on the invoice (look for the mistake, it seems to me that the proof is authentic). To compensate, I'm offered a 50% refund, which is better than nothing, even if it's still 50% too much for products that are already in my garbage can, or awaiting mystery delivery! It's a shame, even though the prices are excellent and some people (Monique) go out of their way to offer a personalized service.
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P
Rating: 1 out of 5
The wristbands were of very poor quality, the ink was all smudged and they also did not answer the complaint.
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F
Rating: 3 out of 5
Order placed on 03/10/2024 at 17h15 I chose UPS 24h delivery because I needed it on 05/10 Mail of confirmation of dispatched on 04/10/2024 at 10h30 Order delivered to the relay point on 07/10/2024 at 12h27 Delivery was to be made to my home but they apparently "could not drop off your package at your address" while I was at home (repairing my gate which is next to my letterbox). they apparently "couldn't drop off your parcel at your address" while I was at home (repairing my gate which is next to my letterbox) The bracelets themselves are very good and I would recommend them but the UPS 24h delivery is a SCANDAL!!!
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V
Rating: 1 out of 5
fast delivery, the cords are top notch but the plastic sleeves arrived all folded and unusable. Mail sent on receipt with photos but no return.
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V
Rating: 3 out of 5
I don't understand why I paid 5€ for the check? You just send a PDF file. Instead of printing a product and saying: This is what your product will look like when we go into series production. Other than that, I didn't find any defects. The company responds quickly and is friendly.
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G
Rating: 4 out of 5
Perfect as usual
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G
Rating: 1 out of 5
It wasn't my name on the order form but my association's email address, not easy to negotiate with the delivery company.
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J
Rating: 3 out of 5
I received the bracelets quickly, and it's great! However, the quality leaves something to be desired. The colors don't come out as I'd requested, which is a shame. However, given the very affordable price, I expected this, which justifies my 3-star rating. Had the price been higher, I'd probably have given it 2 stars.
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J
Rating: 1 out of 5
A SCAM, DO NOT ANSWER THE PHONE, THE ORDER DOES NOT ARRIVE ON TIME, AND DO NOT GIVE SOLUTIONS, IF YOU WANT TO THROW MONEY THIS IS YOUR SITE
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S
Rating: 1 out of 5
Before placing an order, I was assured that it would arrive in time for the event. As it turns out, they arrived 4 days after the event. Not only that, but the bracelets were not what I ordered. On top of that, I receive no response from customer service even though I call and write to them. Disappointed.
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L
Rating: 1 out of 5
I paid for an express delivery service (calling ahead and making sure it was so I was paying almost double for the order) and it arrived when I no longer needed it 5 days after the agreed day. They have not solved anything (I ask for compensation for the difference of the extra cost).
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V
Rating: 3 out of 5
I wanted glow-in-the-dark bracelets and the ones I received are not.
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J
Rating: 1 out of 5
The order arrived wrinkled, the print is of VERY BAD QUALITY, you can see all the print pattern in the ink. I am very dissatisfied.
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G
Rating: 1 out of 5
I received the parcel three days after my service and had to collect it from the GLS carrier.
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I
Rating: 3 out of 5
Selected font and logo were unfortunately not printed.
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L
Rating: 1 out of 5
Very long wait for product design and delivery.....
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T
Rating: 4 out of 5
Delivery on time, good product quality, good logo printing, good packaging, good communication about the order.
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M
Rating: 3 out of 5
Unfortunately, I did not receive a response to my return request
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P
Rating: 1 out of 5
Where are my paid products?
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S
Rating: 1 out of 5
Very bad experience. I paid for the BAT option, but it was automatically validated without being asked. In addition, I have been waiting more than 10 days to be contacted to find a solution that has my contact details.
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D
Rating: 1 out of 5
Still nothing received
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J
Rating: 1 out of 5
Fast and good
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C
Rating: 4 out of 5
Satisfactory order, just a shame not to be able to put the logos in any color other than black. They're not visible and no pre-production email to inform me of this.
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B
Rating: 1 out of 5
Fast and efficient
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L
Rating: 4 out of 5
Very good product. Conforms to order.
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D
Rating: 1 out of 5
Not as ordered, yellow bracelet with a white stripe. Not great.
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D
Rating: 4 out of 5
Fast and efficient
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E
Rating: 4 out of 5
Just what I expected, the motif is very well embroidered on the key ring, the only points to complain about are the bits of thread that stick out in the corners of some key rings (not very disturbing) and the location of the motif which is more or less too close to the ring depending on the key ring, but these are details, I'd recommend!
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M
Rating: 1 out of 5
The first order was lost, the second came too late. What can I say about that. I haven't got the money back yet either. I'll probably have to take care of it myself. So all in all, absolutely subterranean.
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G
Rating: 3 out of 5
Hello, I'm a bit disappointed with my first order. Since I asked for a proof and the position of the logos were not respected. I sent an email to complain and I have not received any return. Too bad... Best regards Guillaume
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H
Rating: 1 out of 5
The bracelets arrived in black and white when clearly the invoice showed a picture of the bracelet in color. I will claim
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M
Rating: 1 out of 5
Never received
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