Customer reviews of europaband

Order RMPOIHRIN We placed the order on August 18 and no one is responding about its status. We need it URGENTLY

The deadline is not announced. Despite several exchanges with customer service, no date has been provided, more than a month and a half of waiting for lanyards, delivery the day before the event jeopardized its proper preparation. No commercial gesture has been proposed.

Tokens do not match the photo of the quote and refuse to take my complaint into account and offer me a 10% discount while I was asking for the reprinting of the tokens because the print is illegible

Before starting the production of my order, it would have been helpful to inform me that the design requested in the quote was not feasible. Instead of paying for nothing in the end. You are losing customers because as a member of my student office, I will not recommend you for the following years.

Fast shipping

Customer service is terrible

I put a QR code in the design, due to the poor quality of the print it could not be read.

Total failure to meet the deadline. Chaotic delivery of a product different from the order. Very poor communication.

The product was faulty, and they did not respond when I mentioned it.

An error was made on the proof while my order was correct, I had to place a second express order with very high shipping costs without any commercial gesture.

Order delay

At the time I am writing, I still have not received my order.. I am quite worried I absolutely need them for Thursday, July 10 without fail!

Inability to get bracelets of different colors with logo

Great, thank you

My order was not fulfilled according to the order form and it was not delivered on time.

For the moment, they charged me too much, I am writing you an email and I am still waiting for a response and the refund.

Following an error on the received order, I have been waiting for 10 days for my return to be taken into account. Customer service is completely unhelpful and refuses any phone exchange.

Hello, I am not satisfied. I ordered 250 pink silicone bracelets and only received 150. Can you send me 100 silicone bracelets as ordered? Thank you, Laurence Le Gal.

Fast shipping. However, the pouch is not waterproof and therefore some bracelets are stained.

spikes

The attachments of the bracelets are a problem!!

I placed an order and I am disappointed with the quality of the keychains received... The result is not like the photo, it barely looks like fabric, as soon as you slightly bend the keychain, it keeps its shape and gets a crease... I don't think they will last long.... And unknowingly, they put a border on the creation that was not desired.

They did not deliver on time and do not accept the return of the item

Unfortunately, the ordered goods were of very poor quality, very blurry. And the customer service leaves much to be desired.

Lost order, several phone calls to explain the problem. In short, not great. And I haven't seen the quality of the bracelets yet.

Not at all satisfied. The print quality is poor. Still waiting for a solution but without success.

Wrong color delivered !!!

Do not take into account customer requests Do not link the quote information with the order preparers

non-compliant order

I am not satisfied at all.. at minute 1 I wanted to modify the order and I couldn't... no one answered me or gave me an option... they charged me and that's it

Good after-sales service

I received an order with the completely wrong bracelet color. My first order arrived with the correct bracelet color, but my second order with the same design and colors placed few months later arrived with 600 bracelets of a completely wrong color. I asked to reprint them with the correct color or send me a refund as I had an event to launch my company, but the customer support of europaband replied that is not their fault because in the comment section I did not specify the pantone. I replied that at the time of the creation of the wristband on the website, when I have to select the colour it asks me for a HEX code, not a pantone. You should be asking directly for the Pantone during the creation of the design, and not putting a note saying that is recommended to write it down in the comments. No additional replies from Europaband. I will not order again from this company, and will not recommend it to my network.

THEY DO NOT MEET DELIVERY DEADLINES!

Hello, I am generally satisfied with the service, fast and efficient, but I did not receive the bracelets in the correct color, I ordered coral and received white bracelets. I must say this is my 4th or 5th order and it's the first mistake. Have a good day, Olivier Lespinasse

Very fast manufacturing and delivered in 48 hours. Total satisfaction.

absolutely not what was ordered and then stupid answers, that's just not acceptable

The quality of the tokens is good but the bag in which they were delivered was defective and the tokens came out upon delivery.

The package was damaged! The tissue paper inside was completely crumpled! How am I supposed to use this for the guests?!!

There was a problem with the order tracking.

I have not received my entire order, I have sent an email, but no return. I'm missing the green color I ordered. Please contact me again 0033489517766