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K
Rating: 1 out of 5
Logo not legible, poor quality
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Customer reviews of europaband
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 4 363 published reviews
Summary of reviews
The store consistently delivers on quality, with many reviews highlighting well-made products, accurate prints, and durable materials that meet or exceed expectations. Shipping and delivery stand out as fast and reliable, with timely arrivals, on-time or early delivery, and efficient processing of orders for events and urgent needs. Customer service and ordering experience are praised for ease, responsiveness, clear guidance, and helpful support, contributing to a smooth overall process. Repeated mentions of reliable performance for recurring orders and large events reinforce the store’s strong track record and value.
Reviews 1 and 3 stars
Reset filtersM
Rating: 3 out of 5
The people who answered my questions and helped me create my design are top notch! On the other hand, my text was too thin and too small, so it doesn't appear on my bracelets. I'm disappointed that they didn't tell me before printing that it could be a problem....
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C
Rating: 3 out of 5
The chronopost did not work ... I was delivered 48 hours late. Even if it's independent of Europaband, it can be a problem if it's urgent...
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P
Rating: 1 out of 5
Hello I had ordered light blue bracelets with white printing. I received the blue bracelets but with a different color print. This is my disappointment, can you do anything if my customer is not satisfied? Sincerely Pascal VERNHES
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Response from europaband
Hello,
Thank you for your feedback.
You did not select a white color for the text, you left the original blue color which explains your disappointment but we can not be held responsible.
Thank you for your feedback.
You did not select a white color for the text, you left the original blue color which explains your disappointment but we can not be held responsible.
J
Rating: 1 out of 5
I ordered 200 bracelets. I even paid for the revision of the order, and I pointed out on 2 occasions that the color of the phrase on the bracelet was black. They sent it wrong, with the color blue. I would not repeat.
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M
Rating: 1 out of 5
Not what I expected
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A
Rating: 3 out of 5
without more
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A
Rating: 1 out of 5
Alas, last year we were delighted, but this year everything went wrong. It can happen, but ... this time it was rude: I was delivered a file that didn't correspond to the proof, and after a complaint I was told that they were basing themselves on what was written on the invoice (look for the mistake, it seems to me that the proof is authentic). To compensate, I'm offered a 50% refund, which is better than nothing, even if it's still 50% too much for products that are already in my garbage can, or awaiting mystery delivery! It's a shame, even though the prices are excellent and some people (Monique) go out of their way to offer a personalized service.
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P
Rating: 1 out of 5
The wristbands were of very poor quality, the ink was all smudged and they also did not answer the complaint.
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F
Rating: 3 out of 5
Order placed on 03/10/2024 at 17h15 I chose UPS 24h delivery because I needed it on 05/10 Mail of confirmation of dispatched on 04/10/2024 at 10h30 Order delivered to the relay point on 07/10/2024 at 12h27 Delivery was to be made to my home but they apparently "could not drop off your package at your address" while I was at home (repairing my gate which is next to my letterbox). they apparently "couldn't drop off your parcel at your address" while I was at home (repairing my gate which is next to my letterbox) The bracelets themselves are very good and I would recommend them but the UPS 24h delivery is a SCANDAL!!!
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V
Rating: 1 out of 5
fast delivery, the cords are top notch but the plastic sleeves arrived all folded and unusable. Mail sent on receipt with photos but no return.
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V
Rating: 3 out of 5
I don't understand why I paid 5€ for the check? You just send a PDF file. Instead of printing a product and saying: This is what your product will look like when we go into series production. Other than that, I didn't find any defects. The company responds quickly and is friendly.
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G
Rating: 1 out of 5
It wasn't my name on the order form but my association's email address, not easy to negotiate with the delivery company.
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J
Rating: 3 out of 5
I received the bracelets quickly, and it's great! However, the quality leaves something to be desired. The colors don't come out as I'd requested, which is a shame. However, given the very affordable price, I expected this, which justifies my 3-star rating. Had the price been higher, I'd probably have given it 2 stars.
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J
Rating: 1 out of 5
A SCAM, DO NOT ANSWER THE PHONE, THE ORDER DOES NOT ARRIVE ON TIME, AND DO NOT GIVE SOLUTIONS, IF YOU WANT TO THROW MONEY THIS IS YOUR SITE
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S
Rating: 1 out of 5
Before placing an order, I was assured that it would arrive in time for the event. As it turns out, they arrived 4 days after the event. Not only that, but the bracelets were not what I ordered. On top of that, I receive no response from customer service even though I call and write to them. Disappointed.
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L
Rating: 1 out of 5
I paid for an express delivery service (calling ahead and making sure it was so I was paying almost double for the order) and it arrived when I no longer needed it 5 days after the agreed day. They have not solved anything (I ask for compensation for the difference of the extra cost).
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V
Rating: 3 out of 5
I wanted glow-in-the-dark bracelets and the ones I received are not.
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J
Rating: 1 out of 5
The order arrived wrinkled, the print is of VERY BAD QUALITY, you can see all the print pattern in the ink. I am very dissatisfied.
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G
Rating: 1 out of 5
I received the parcel three days after my service and had to collect it from the GLS carrier.
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I
Rating: 3 out of 5
Selected font and logo were unfortunately not printed.
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L
Rating: 1 out of 5
Very long wait for product design and delivery.....
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M
Rating: 3 out of 5
Unfortunately, I did not receive a response to my return request
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P
Rating: 1 out of 5
Where are my paid products?
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S
Rating: 1 out of 5
Very bad experience. I paid for the BAT option, but it was automatically validated without being asked. In addition, I have been waiting more than 10 days to be contacted to find a solution that has my contact details.
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D
Rating: 1 out of 5
Still nothing received
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J
Rating: 1 out of 5
Fast and good
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B
Rating: 1 out of 5
Fast and efficient
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D
Rating: 1 out of 5
Not as ordered, yellow bracelet with a white stripe. Not great.
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M
Rating: 1 out of 5
The first order was lost, the second came too late. What can I say about that. I haven't got the money back yet either. I'll probably have to take care of it myself. So all in all, absolutely subterranean.
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G
Rating: 3 out of 5
Hello, I'm a bit disappointed with my first order. Since I asked for a proof and the position of the logos were not respected. I sent an email to complain and I have not received any return. Too bad... Best regards Guillaume
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H
Rating: 1 out of 5
The bracelets arrived in black and white when clearly the invoice showed a picture of the bracelet in color. I will claim
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M
Rating: 1 out of 5
Never received
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B
Rating: 1 out of 5
Very bad experience. Deadlines not met, no news. No customer service. Would not recommend.
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B
Rating: 1 out of 5
Late delivery
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J
Rating: 3 out of 5
I'm missing some bracelets. I'm waiting to hear what they're going to do.
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F
Rating: 1 out of 5
Delivery was made on time, but not without difficulty... Several calls and reminders were necessary to get to the point... quantity errors in the quotations, late replies or no reply at all on deadlines. I'm not sure we'll be buying bracelets and tokens from you again in two years' time.
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F
Rating: 3 out of 5
Error at start of delivery rectified immediately
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P
Rating: 3 out of 5
The quality of the bracelets was good, and the customer service was very attentive. Overall a good experience, I must admit that the wristbands came out redder than on the proof and some batches suffered from the printer's offset (the logo was sometimes off-center).
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V
Rating: 3 out of 5
Colors darker than on the proof, a little disappointed as our graphics don't really stand out in the end. For the rest, nothing to complain about, top quality workmanship and service.
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