The online store Europaband is recognized for its high-quality products and efficient delivery service. Customers frequently highlight the fast turnaround, with many receiving their orders within 48 hours, which consistently meets or exceeds expectations. The ease of using the website and handling orders is appreciated, enhancing the overall shopping experience. Customer service is noted for being responsive and proactive, often reaching out to ensure product conformity shortly after an order is placed.
Hello bracelets ordered for a restocking completely different colors
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Response from europaband
Hello, Sorry to hear that the color is not exactly the same as your last order. Can you e-mail us some photos so that we can pass on the problem to the workshop?
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ELODIE P.
Rating: 1 out of 5
following a purchase from 22/12/2022
The delivery arrived 15 days late and at the wrong address. We did not receive them in time for the event.
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Patricia C.
Rating: 3 out of 5
following a purchase from 02/12/2022
Order made by phone ....this one was recorded wrong so not all the right products at the reception and then impossible to rectify.... I phoned to try to rectify I was to call me back !!!!!!!!
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Response from europaband
Hello, All orders must be placed via our website independently to avoid problems. As you were having trouble, my colleague took care of it for you to help you and be of service. I can find no trace of any e-mail asking us to rectify certain elements of your order. Next time, we'll let you place your order online on your own, like all our other customers, since you're not satisfied with the help we've given you.
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NOAH C.
Rating: 1 out of 5
following a purchase from 20/12/2022
Parcel never arrived, no news since.
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Response from europaband
Hello, Can you give us the reference number of your order to see where the problem is? Did you send an e-mail to customer service to let us know about the problem? We look forward to hearing from you.
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Francis L.
Rating: 3 out of 5
following a purchase from 12/01/2023
Could be clearer on payment steps.
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BERNARD G.
Rating: 3 out of 5
following a purchase from 27/11/2022
Not TOP
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Charles D.
Rating: 1 out of 5
following a purchase from 11/10/2022
1 month delivery for a chosen service, 1 to 3 days for delivery. Since the matter was brought to the attention of customer service, there has been no response from them.
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NAOMIE D.
Rating: 3 out of 5
following a purchase from 25/08/2022
contact with the teams top only missing point, no proof or visual of the final result before validation of the order... for this order just one color ok, but if you want to do with a print it's blocking.
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Response from europaband
Hello, thank you for your feedback. Generally, when the files are impeccable, we don't do a proof to save you production time. But if we have any doubts about your file, our graphic designer will make a proof and send it to you by e-mail :)
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/08/2022
Lack of legibility on the site!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/06/2022
I received my ribbon order after my event!!!!!!!! I HAVE ALREADY ASKED FOR A REFUND OF MY CHRONOPOST BUT WITHOUT A DEPOSIT...................
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/06/2022
We placed an order for 250 fabric bracelets with Express Delivery D+4 on June 8th. The order only arrived on June 22, 10 days late, and we had no way of tracking it. We had chosen Express delivery to receive them as soon as possible and were very disappointed by the delay. We wrote to customer service on June 30 to ask for a commercial gesture, given the difference in price between the bracelets in classic delivery (0.64€/unit for 250 pieces) and those in express delivery (1.00€/unit for 250 pieces). Unfortunately, we never received a reply. The bracelets were beautiful and of excellent quality, but the customer and order follow-up left a lot to be desired.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/08/2022
I have not received my package and no one can tell me where it is ...
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 31/05/2022
time not respected, items missing on delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/08/2022
Fast delivery, but very average rendering quality
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/07/2022
I ordered bracelets 3 weeks before an event I'm organizing, I never received my order and I still haven't been reimbursed, unheard of even if it's related to delivery (which is supposed to take 24h at 10€), they haven't been able to solve any problem with their partner.
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Comprador verificado
Rating: 3 out of 5
following a purchase from 20/07/2022
Fast shipping
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/07/2022
easy command to create when not using a personal file, just a shame not to see the design with a downloaded file
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Comprador verificado
Rating: 1 out of 5
following a purchase from 12/07/2022
the order did not arrive on the date mentioned, we had to make a new purchase, double cost.
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Comprador verificado
Rating: 3 out of 5
following a purchase from 29/06/2022
The product is correct. Lack of more fluid communication with the customer.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/06/2022
The workshop "forgot" our order
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/06/2022
I ordered vinyl bracelets and received paper ones! No answer on the phone or to my complaint email.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/05/2022
Satisfactory order but reception too long although announced by fast mail, one week of difference between the mail of delivery and the real delivery!!!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/06/2022
Chronopost delivery service not serious. Delivery location not respected and far away, 2 re-delivery times,
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/06/2022
Order not received yet the deliveryman noted delivered but nothing received ..and no trace of chrono poste super
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
good but impossible to put a logo
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Comprador verificado
Rating: 1 out of 5
following a purchase from 27/05/2022
They do not send the graphic proof before, they do not center the engraving, ...
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Comprador verificado
Rating: 1 out of 5
following a purchase from 18/05/2022
I was asking nicely to be sent the invoice of my order with my company's cif, and they never attended me. It is as if there was no one on the other side.
Company not recommended at all
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/05/2022
I'm not happy, because UPS didn't deliver my order, I'm still waiting... They say they left it in the mailbox but nothing arrived in my hand, I'm disappointed.
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Comprador verificado
Rating: 1 out of 5
following a purchase from 22/05/2022
They sent me different bracelets than the ones I ordered. They did NOT respond to my request for a refund.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/05/2022
We paid when we ordered, delivery times not respected (delivered after the event!) Unreachable on the phone No reply to my messages No professional sense HONEST I STRONGLY DISCARD
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/05/2022
Although the delivery address was my home, I still did not see my parcel being delivered. I had to make a difficult search to find out that it had been delivered to a shop;
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/05/2022
The site is good except to make the test model, no preview possible with the insertion of a logo or drawing.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/04/2022
I decided to order from europaband because of the quality of the products and the fast delivery the site offered. After 10 days and no news, I contacted the brand on the site, then by e-mail, then by telephone. I asked if it was possible to cancel the order, since the bracelets would arrive after my event. It's not possible. Production hasn't started, but it's impossible to cancel. Incomprehensible.
In the end, I didn't receive my bracelets in 10 or even 14 days, but 3 weeks later! I lost more than 300€ and gained 400 bracelets which are of no use to me.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/04/2022
bracelet not in conformity with the visuals sent, ink smudges on the back, cut-outs in the middle of the visuals! for an express order I'm disappointed, the normal order is of better quality! it's a shame!
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Response from europaband
Hello, You ordered 150 bracelets in express which we made you in the urgency (24h instead of 4 days). Following our discussions, you received 163 bracelets as mentioned on the phone. The rest of the bracelets supplied were offered to you as they had defects (due to the rush in production, absence of quality control).
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/03/2022
Delayed delivery - we were afraid right up to the last moment that we wouldn't receive the bracelets we ordered for the Féria d'Arles. Without these bracelets we wouldn't have been able to work properly. So average average even if the result is satisfactory.
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Comprador verificado
Rating: 1 out of 5
following a purchase from 03/04/2022
Not bad bracelets, we will have to try them and see the result. Non-compliance: * * Before any printing, we will send you by email a mock-up of your order with your file ** Text according to your website. where is that email? you never sent it. I wrote you an email with a photo of my previous bracelets to see how the two logos were placed, email without reply. in short. You have sent the bracelets with only one logo without attending to the customer's requests.
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Comprador verificado
Rating: 1 out of 5
following a purchase from 16/03/2022
They do not answer emails. They don't have a contact phone number. They have a chat that is always offline. I cancelled the order and despite that they sent it and it has been lost. I have asked them for a refund of what I paid and they act crazy.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 15/03/2022
My order arrived incomplete ... 1000 bracelets paid for and still 120 missing ...
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Response from europaband
Hello, I'm sorry for this oversight. Why didn't you inform us by phone or e-mail to solve this problem? Could you tell me the quantity you need for these colors so that I can send you the missing bracelets? We look forward to hearing from you.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/02/2022
the person placing the bracelets in the envelope would have to know how to count to 500!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/01/2022
No visuals to see how the product looks Lack of customization Otherwise fairly quick process
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