Customer reviews of europaband

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 4 255 published reviews
5 3 509 82% 4 406 10% 3 120 3% 2 71 2% 1 149 4%

Summary of reviews

The online store Europaband is recognized for its high-quality products and efficient delivery service. Customers frequently highlight the fast turnaround, with many receiving their orders within 48 hours, which consistently meets or exceeds expectations. The ease of using the website and handling orders is appreciated, enhancing the overall shopping experience. Customer service is noted for being responsive and proactive, often reaching out to ensure product conformity shortly after an order is placed.

Reviews 1 and 3 stars

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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/01/2022
No consideration given to requests made in advance
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/01/2022
Compliant product of good quality, very fast delivery, unfortunately incomplete quantity.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/01/2022
Order placed on January 12 but still not received!
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Comprador verificado
Rating: 3 out of 5
following a purchase from 13/01/2022
on-time delivery
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/12/2021
Delivery 70 kms from my home.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/11/2021
Surcharge for home delivery...but the parcel was not presented at home, but dropped off directly at the relay point!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/12/2021
comment already made.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/11/2021
Delivery time of one week far too long, especially for an order paid for in advance. The service is not commensurate with the cost of advance payment. The alternative of payment via Paypal is not possible either, as Europaband charges the customer the fees they are contractually obliged to bear.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/11/2021
Not satisfied at all, 3 weeks to receive them only to be unable to use them because they were received after the event.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2021
I ordered 2000 printed bracelets, but the logo I'd put on them doesn't appear on the bracelet. I had remarked that I hadn't had a test to see if it matched my expectations.
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Response from europaband
Hello, I see that the logo was not imported via the "Send us your own file" tab but directly into the text box, which explains why it was not taken into account.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/11/2021
A deliveryman who doesn't bother to ring the bell for a delivery costing almost 10€ ???? You have to drive 10 kms yourself to pick up your parcel, with time constraints.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/11/2021
Why?
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Response from europaband
Hello, after checking, the shipment was made in your name to the selected parcel delivery address. Can you send us a photo of the delivery label so that we can report the problem to UPS?
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/11/2021
They didn't send me a proof before sending as planned, and as a result, the logo is off. Too bad, because the product looks great!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/10/2021
It's a pity it's not better indicated on the site that the bracelets are made of paper.
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Comprador verificado
Rating: 1 out of 5
following a purchase from 06/10/2021
I work in events and they are the worst quality fabric wristbands I know of. The service is non-existent they do not answer emails or calls. Don't waste your money and don't jeopardize the quality of your event.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/10/2021
Non-respect of the proof - customer service telling me it doesn't matter (we all know how important logo colors are on event bracelets!). Impossible to get a correct production or a refund. 200euros in express delivery lost... I don't recommend it!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 13/10/2021
The bracelets I received containing a QR code are not usable because the QR code is too small. The graphics department didn't tell me.
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Response from europaband
Hello, As mentioned in our e-mail, we tested it with an iPhone 11 and the QR code was easy to read.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/09/2021
order received 2 weeks later, without any information from customer service. Choker received not as requested. Color not respected.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/09/2021
Home delivery not made on time
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/09/2021
On your site you say you send an e-mail to the customer to validate the order, which included an image. However, I never received anything and the order was validated directly. Misleading advertising? An oversight? That doesn't sound very serious! Fortunately, the product was delivered as ordered.
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Comprador verificado
Rating: 3 out of 5
following a purchase from 10/09/2021
The experience has been good but the contact with them difficult I have sent several mails with doubt without response.
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Comprador verificado
Rating: 3 out of 5
following a purchase from 12/09/2021
The logo is hidden by the bracelet itself. You would have to be even more lateral to not hide it.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/09/2021
Order delivered on time but I find the shipping costs too high.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/09/2021
As a regular Europaband customer, I am extremely disappointed with my latest order. The instructions were not followed, despite Guillaume's confirmation that they had been taken into account. No sign of life for 48 hours, no answer on the phone... Where is the customer service? In short, only order from europaband if your deadlines are far away. Otherwise, go to your local printer!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/09/2021
We are very disappointed, we had ordered 150 bracelets, 20 of which we can't use super badly printed, 2 of which have no writing at all
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/08/2021
My order that was paid with delivery was not delivered. So I lost my order and my money! I don't use it yet.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/07/2021
Very random delivery. A direct contact with either you or UPS is made very impersonal by the use of "robot". This is very regrettable.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/08/2021
Does not respect deadlines. Ordered 1 month ago and I'm still waiting for my bracelets... Bad follow-up
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/08/2021
Fine, but no email of a proof or at least a visual rendering of the file integration before manufacturing!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/08/2021
This is the third time we've used europaband and for the first time we're disappointed, firstly because of the color of the bracelet, which we wanted to be gold and which is instead mustard, and secondly because of the delivery. I had specified the days and times of delivery but this was not respected.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/08/2021
The visual received is not the one displayed on the order form and no after-sales service at the moment.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/08/2021
0 delivery service! The driver calls me to tell me that he has too many customers to deliver and that he will leave my order in a relay point!!!! 10 € for a delivery like that you have to change service provider!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/06/2021
I am disappointed to receive a damaged piece of furniture.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/06/2021
Unfortunately, the book bracelets with the press studs to close them were very difficult to fasten :(. Delivery times were also extremely long. In short, not satisfied.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/10/2020
Very bad, an unpleasant experience. Would not recommend!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/08/2020
Over a month to receive the order with a shipment supposed to arrive on Friday by Saturday at the latest, received on the Monday after our event. Deadlines are not respected and order tracking is not serious.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/09/2020
30 bracelets were missing
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Response from europaband
Hello, Which bracelets did you miss? You should have notified us so that we could send you the 30 missing bracelets.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/07/2020
I had to call 3 times for my order to finally be shipped!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/06/2020
The people are extremely nice, only my ups delivery at 22 euros the next day was not respected by the carrier. It's a shame...
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Response from europaband
Hello, Sorry for the inconvenience. You ordered on July 1 and UPS tried to deliver on July 2 at 13h25. According to them you were not available and they dropped off your order at the nearest parcel relay as indicated by e-mail. When your order is shipped you receive an e-mail with the tracking link to check the delivery status. Sorry again if you lost a few days.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/04/2020
Nothing to report
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