Customer reviews of europaband

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 4 255 published reviews
5 3 509 82% 4 406 10% 3 120 3% 2 71 2% 1 149 4%

Summary of reviews

The online store Europaband is recognized for its high-quality products and efficient delivery service. Customers frequently highlight the fast turnaround, with many receiving their orders within 48 hours, which consistently meets or exceeds expectations. The ease of using the website and handling orders is appreciated, enhancing the overall shopping experience. Customer service is noted for being responsive and proactive, often reaching out to ensure product conformity shortly after an order is placed.

Reviews 1 and 3 stars

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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/05/2019
ok for the site
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/04/2019
not enough product description, especially about how to close the bracelets; I chose the reusable ring by default;
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/04/2019
Navigation is user-friendly, but when accessing the configurator, the cursor doesn't go to the text zone, and you try to click on the little square that indicates the text zone, when this isn't possible.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/03/2019
Average, fortunately the delivery error was quickly rectified.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/03/2019
An efficient and practical site
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/01/2019
I was not informed of the delivery at the relay point and then, after contacting europaband, when I wanted to collect my parcel, the relay did not think they had it... contact europaband again, return to the relay to finally discover bracelets that are not what we expected. Disappointed.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/12/2018
After discussing the design of the bracelet by email with one of the Europaband specialists and concluding which exact design was going to be used for the bracelet, I received my order of bracelets, which had been produced without having taken into account at all the design concluded during the email exchange. I don't recommend this under any circumstances if you have any clarifications to add by email. Very disappointed.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/11/2018
I never received the package !!!!!!! thank you for our concert !!!!!!!!!!!!!!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/12/2018
Good products, shipping costs are very high!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/11/2018
Order received the day after the event, although the express delivery charges were exorbitant. 50 euros wasted, I'll never use Europaband again.
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Response from europaband
Hello, We're very sorry about this inconvenience, it's very strange because UPS always delivers within 24 hours without fail with the service you've chosen. We can offer you a €25 credit corresponding to the amount of the express delivery charges.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/11/2018
On a previous order, I was very satisfied with the product, so I confidently recommended it, which is called loyalty. However, the bracelets don't have a counterfoil, and this is not indicated on the explanatory leaflet. What's more, the numbering doesn't follow. This is very annoying for my association's accounting department. I called the after-sales service and was simply told that it's like that, that you've changed supplier and that's it...I wouldn't recommend you any more... I'm very disappointed.
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Response from europaband
Hello, As we discussed over the phone, the counterfoil and consecutive numbering are not mentioned at any time on our site. For quality reasons, we have in fact changed the manufacturer for these bracelets and by default, they no longer have a counterfoil. These are options that we can set up on request, but which are not available on our website. We're sorry for the inconvenience, but you can't hold this against us, as the bracelets conform to the description on our website.
Yours faithfully
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/09/2018
Service was extremely fast but I did not receive the product I expected
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/06/2018
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/06/2018
site ok and clear
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/07/2018
Delivery takes far too long
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/07/2018
order arrived on time
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/06/2018
never arrived
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/05/2018
Problem of red turning orange on delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/05/2018
fabric bracelet not so good
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/04/2018
Unfortunately, once tightened, the black ring cannot be removed. It would be useful to specify this on the website. It's a pity that the black thread of the embroidery is visible through the orange of the bracelet.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/02/2018
Difficulties in finding the font chosen in the previous order so that the remaining bracelets and the new ones have the same spelling.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/02/2018
Easy to access but unpleasant surprise for the €10 delivery charge for light paper. ...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/12/2017
product quality ....
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/12/2017
Problems with delivery times.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/10/2017
the cost of delivery was too high for the price.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/10/2017
I placed an order on Wednesday 04/10 for 900 bracelets. This order was confirmed by the workshop the same day, allowing me to receive it at the end of the week (Wednesday 12/10 or Thursday 13/10). Only I didn't receive it until the following Monday. A humanitarian project was behind the order, which jeopardized a scheduled event...
What's more, some of the bracelets weren't engraved and no commercial gesture was made...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/10/2017
medium print
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/09/2017
the supplier made a mistake in the delivery address, which led to an exasperated search for the parcel, and after a 3-day delay, the parcel was delivered to the billing address, which was different from the delivery address. Best regards.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/07/2017
The bracelets weren't reliable enough, so some managed to pass them on to others.
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