Customer reviews of europaband

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Acheteur vérifié

Rating: 4 out of 5

Published on 10/03/2020 à 08h05 following a purchase from 20/02/2020

perfect customer service response listens without problem. easy to navigate site

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/03/2020 à 15h57 following a purchase from 03/02/2020

perfect order but delivery 2 weeks late

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/03/2020 à 11h04 following a purchase from 17/02/2020

Smooth exchanges with Europaband teams.

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Comprador verificado

Rating: 4 out of 5

Published on 02/03/2020 à 13h07 following a purchase from 24/02/2020

I liked it a lot, the page is a little complicated at first, for the budget issue, but once you understand the process goes well. The delivery was super fast.

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Acheteur vérifié

Rating: 1 out of 5

Published on 24/02/2020 à 14h40 following a purchase from 19/02/2020

I asked for a quote on the design of my bracelet I was told that this would only be possible if the order was validated Result: I don't have any design and my order is validated, and I receive something that doesn't suit me visually.

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Response from europaband Published on 24/02/2020

Hello, We're sorry that the order didn't go as smoothly as we'd hoped. Could you please describe to me what's wrong with your visual by e-mail at [email protected]. We'll try to rectify your problem. Thank you in advance.

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Comprador verificado

Rating: 4 out of 5

Published on 16/02/2020 à 21h34 following a purchase from 09/02/2020

All in order.

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Acheteur vérifié

Rating: 4 out of 5

Published on 09/02/2020 à 09h35 following a purchase from 03/02/2020

Fast delivery, professional customer service, but I'm satisfied with the product I ordered.

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/02/2020 à 14h38 following a purchase from 21/01/2020

Easy to use

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Acheteur vérifié

Rating: 4 out of 5

Published on 22/01/2020 à 11h24 following a purchase from 17/01/2020

Pleasant site with good product visualization and customization

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Acheteur vérifié

Rating: 4 out of 5

Published on 22/01/2020 à 08h52 following a purchase from 20/01/2020

Satisfied

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/01/2020 à 14h05 following a purchase from 15/01/2020

Fairly clean site, secure payment, fairly intuitive interface

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Acheteur vérifié

Rating: 4 out of 5

Published on 10/01/2020 à 21h16 following a purchase from 08/01/2020

Not bad

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Comprador verificado

Rating: 1 out of 5

Published on 03/01/2020 à 21h05 following a purchase from 23/12/2019

I have not received anything yet, I wanted to know when I will receive my order?

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Response from europaband Published on 06/01/2020

Good morning, We regret your comment because the delivery was made on 12/30/19 with your signature as proof of delivery. best regards

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/12/2019 à 14h41 following a purchase from 12/12/2019

Confirm

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Acheteur vérifié

Rating: 4 out of 5

Published on 17/12/2019 à 18h15 following a purchase from 27/11/2019

Within approx. 20 days Products correspond to order Exchange with quick proof of delivery Perfect delivery

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Comprador verificado

Rating: 4 out of 5

Published on 12/12/2019 à 20h23 following a purchase from 03/12/2019

Too bad the messages are in English

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Response from europaband Published on 23/12/2019

Good morning, It is true that this can be a problem, We will fix the problem, Thanks for your help, Best regards

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/12/2019 à 12h14 following a purchase from 05/12/2019

Product conforms, delivery time top, but very bad communication from UPS in the tracking of the package.

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Comprador verificado

Rating: 1 out of 5

Published on 07/12/2019 à 10h54 following a purchase from 10/04/2019

The font size is wrong. They don't ask you anything, I wanted them numbered and they put 001 in all of them...

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Response from europaband Published on 09/12/2019

Dear customer, We are sorry for your comment.
We printed the file you sent with the order without changing the design chosen by you. We are not allowed to change the file sent by customers.We do not number our wristbands, but your request came once the order had been sent. It was too late to change anything, we apologize for that.Next time you would have to give us your feedback by placing the order, we have added a comment area where you can leave your instructions.Regards

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/12/2019 à 08h36 following a purchase from 04/12/2019

Attractive site

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Acheteur vérifié

Rating: 4 out of 5

Published on 05/12/2019 à 09h06 following a purchase from 29/11/2019

merchandise received conforms to the site and delivery time respected

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/11/2019 à 07h46 following a purchase from 24/11/2019

Hello, Very easy to access and use. It's a shame not to be able to preview an order with printing and an imported file.

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Acheteur vérifié

Rating: 4 out of 5

Published on 28/11/2019 à 10h01 following a purchase from 21/11/2019

Fast, but for another order I'll ask the DTP department for better print visibility.

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Acheteur vérifié

Rating: 4 out of 5

Published on 22/11/2019 à 10h14 following a purchase from 12/11/2019

Fast, efficient, good quality, good contact, responsive Quote/order management on the site could be improved

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/11/2019 à 15h39 following a purchase from 09/11/2019

No problem.

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/11/2019 à 12h48 following a purchase from 05/11/2019

Very good

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Acheteur vérifié

Rating: 4 out of 5

Published on 13/11/2019 à 15h32 following a purchase from 18/10/2019

nothing to say yet

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Comprador verificado

Rating: 4 out of 5

Published on 05/11/2019 à 22h11 following a purchase from 28/10/2019

All quite well

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/10/2019 à 13h57 following a purchase from 02/10/2019

Suitable time

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Comprador verificado

Rating: 4 out of 5

Published on 29/10/2019 à 12h17 following a purchase from 31/05/2019

All correct

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Comprador verificado

Rating: 4 out of 5

Published on 29/10/2019 à 11h45 following a purchase from 14/10/2019

Always very friendly

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/10/2019 à 08h46 following a purchase from 17/10/2019

Fine

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Comprador verificado

Rating: 1 out of 5

Published on 29/10/2019 à 07h43 following a purchase from 31/05/2019

It arrived several days late and was of no use to me. I did not get my money back, and they were not responsible for the delay.

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Response from europaband Published on 29/10/2019

Dear Juan Miguel, Indeed, the delivery can sometimes take longer when it is a little bit far away.
Unfortunately, we can not control the smooth running of each delivery, nor can we manage each delivery person but we are trying to correct this problem by using another carrier. We apologize for the inconvenience. Best regards

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Comprador verificado

Rating: 4 out of 5

Published on 28/10/2019 à 23h12 following a purchase from 15/07/2019

All good and the person we dealt with super friendly. The problem the courier that the order arrived out of date and we could not use and they were liars.

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Response from europaband Published on 29/10/2019

Dear Esther, Thank you for your review. It is true that the courier did not behave well with you and we are very sorry. We are trying to improve this point. Best regards,

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Comprador verificado

Rating: 4 out of 5

Published on 28/10/2019 à 17h46 following a purchase from 26/06/2019

I am still waiting for the invoice WITHOUT VAT. The product itself is fine, but I have never received the invoice without VAT.

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Response from europaband Published on 29/10/2019

Dear Alejandro, Thank you for your comment, we did not send the invoice without VAT because you agreed to pay for it in exchange for additional products equivalent to the value of the VAT charged, so obviously we could not send you an invoice that was different from what you paid.
Therefore, we obviously could not send you an invoice that would be different from what you paid.Regards

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Comprador verificado

Rating: 4 out of 5

Published on 28/10/2019 à 17h13 following a purchase from 11/07/2019

They can improve communication about delivery times.

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Response from europaband Published on 29/10/2019

Thank you very much for your comment. We take it into account and we will try to improve this point. Best regards.

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Comprador verificado

Rating: 1 out of 5

Published on 28/10/2019 à 17h00 following a purchase from 19/07/2019

The words will be gone in a couple of days!

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Response from europaband Published on 29/10/2019

Dear David, Thank you for taking the time to send us your comment. We are sorry to hear that the quality of our products was disappointing. If you would like to contact our customer service, we can try to find a solution. Best regards,

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Comprador verificado

Rating: 1 out of 5

Published on 28/10/2019 à 16h50 following a purchase from 13/03/2019

They made a mistake in the color of the bands, after contacting them and recognizing their mistake, the solution they gave me was a small discount for the next order. When I told them that I was not satisfied with the solution they gave me, they stopped answering.

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Response from europaband Published on 29/10/2019

Dear customer, Thank you for your feedback. We are very sorry for the mishandling of your problem. We will review our manufacturing processes to prevent this type of problem from happening again. We apologize for the inconvenience. Best regards.

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Acheteur vérifié

Rating: 4 out of 5

Published on 22/10/2019 à 21h20 following a purchase from 20/10/2019

Great and fast!

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Acheteur vérifié

Rating: 4 out of 5

Published on 21/10/2019 à 08h22 following a purchase from 03/10/2019

Everything was clear and intuitive

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Acheteur vérifié

Rating: 4 out of 5

Published on 19/10/2019 à 14h13 following a purchase from 02/10/2019

Fine

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