Customer reviews of europaband

9,3 /10

Based on 4 363 published reviews

5 3 596 82% 4 413 9% 3 123 3% 2 75 2% 1 156 4%

Summary of reviews

The store consistently delivers on quality, with many reviews highlighting well-made products, accurate prints, and durable materials that meet or exceed expectations. Shipping and delivery stand out as fast and reliable, with timely arrivals, on-time or early delivery, and efficient processing of orders for events and urgent needs. Customer service and ordering experience are praised for ease, responsiveness, clear guidance, and helpful support, contributing to a smooth overall process. Repeated mentions of reliable performance for recurring orders and large events reinforce the store’s strong track record and value.

Reviews 1 and 4 stars

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Comprador Verificado

Published on 05/11/2019 à 22h11 following a purchase from 28/10/2019

All quite well

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Acheteur Vérifié

Published on 29/10/2019 à 13h57 following a purchase from 02/10/2019

Suitable time

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Comprador Verificado

Published on 29/10/2019 à 12h17 following a purchase from 31/05/2019

All correct

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Comprador Verificado

Published on 29/10/2019 à 11h45 following a purchase from 14/10/2019

Always very friendly

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Acheteur Vérifié

Published on 29/10/2019 à 08h46 following a purchase from 17/10/2019

Fine

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Comprador Verificado

Published on 29/10/2019 à 07h43 following a purchase from 31/05/2019

It arrived several days late and was of no use to me. I did not get my money back, and they were not responsible for the delay.

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Response from europaband Published on 29/10/2019

Dear Juan Miguel, Indeed, the delivery can sometimes take longer when it is a little bit far away.
Unfortunately, we can not control the smooth running of each delivery, nor can we manage each delivery person but we are trying to correct this problem by using another carrier. We apologize for the inconvenience. Best regards

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Comprador Verificado

Published on 28/10/2019 à 23h12 following a purchase from 15/07/2019

All good and the person we dealt with super friendly. The problem the courier that the order arrived out of date and we could not use and they were liars.

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Response from europaband Published on 29/10/2019

Dear Esther, Thank you for your review. It is true that the courier did not behave well with you and we are very sorry. We are trying to improve this point. Best regards,

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Comprador Verificado

Published on 28/10/2019 à 17h46 following a purchase from 26/06/2019

I am still waiting for the invoice WITHOUT VAT. The product itself is fine, but I have never received the invoice without VAT.

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Response from europaband Published on 29/10/2019

Dear Alejandro, Thank you for your comment, we did not send the invoice without VAT because you agreed to pay for it in exchange for additional products equivalent to the value of the VAT charged, so obviously we could not send you an invoice that was different from what you paid.
Therefore, we obviously could not send you an invoice that would be different from what you paid.Regards

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Comprador Verificado

Published on 28/10/2019 à 17h13 following a purchase from 11/07/2019

They can improve communication about delivery times.

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Response from europaband Published on 29/10/2019

Thank you very much for your comment. We take it into account and we will try to improve this point. Best regards.

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Comprador Verificado

Published on 28/10/2019 à 17h00 following a purchase from 19/07/2019

The words will be gone in a couple of days!

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Response from europaband Published on 29/10/2019

Dear David, Thank you for taking the time to send us your comment. We are sorry to hear that the quality of our products was disappointing. If you would like to contact our customer service, we can try to find a solution. Best regards,

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Comprador Verificado

Published on 28/10/2019 à 16h50 following a purchase from 13/03/2019

They made a mistake in the color of the bands, after contacting them and recognizing their mistake, the solution they gave me was a small discount for the next order. When I told them that I was not satisfied with the solution they gave me, they stopped answering.

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Response from europaband Published on 29/10/2019

Dear customer, Thank you for your feedback. We are very sorry for the mishandling of your problem. We will review our manufacturing processes to prevent this type of problem from happening again. We apologize for the inconvenience. Best regards.

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Acheteur Vérifié

Published on 22/10/2019 à 21h20 following a purchase from 20/10/2019

Great and fast!

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Acheteur Vérifié

Published on 21/10/2019 à 08h22 following a purchase from 03/10/2019

Everything was clear and intuitive

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Acheteur Vérifié

Published on 19/10/2019 à 14h13 following a purchase from 02/10/2019

Fine

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Acheteur Vérifié

Published on 18/10/2019 à 20h33 following a purchase from 15/10/2019

Satisfied with my order Thank you

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Acheteur Vérifié

Published on 15/10/2019 à 09h38 following a purchase from 30/09/2019

Fine

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Acheteur Vérifié

Published on 10/10/2019 à 10h06 following a purchase from 04/10/2019

The only thing I could ask you to improve is the layout of the text by having the possibility of moving the text to the center of the bracelet and not next to the collage. Otherwise the quality is very good and delivery is very fast which is a great advantage.

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Acheteur Vérifié

Published on 09/10/2019 à 12h06 following a purchase from 07/10/2019

Intuitive site

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Acheteur Vérifié

Published on 01/10/2019 à 22h55 following a purchase from 09/09/2019

Easy navigation on the site, delivery time respected

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Acheteur Vérifié

Published on 01/10/2019 à 10h32 following a purchase from 25/09/2019

easy to use

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Acheteur Vérifié

Published on 26/09/2019 à 23h01 following a purchase from 10/09/2019

Very good products and a good reception despite a somewhat long manufacturing process.

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Acheteur Vérifié

Published on 24/09/2019 à 21h00 following a purchase from 12/09/2019

Very practical site thanks to easy customization! Fast and efficient! Although a little expensive depending on the item desired...!

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Acheteur Vérifié

Published on 18/09/2019 à 09h16 following a purchase from 16/07/2019

Supplier to be avoided! The bracelets ordered in 96h express were delivered after 2 weeks and arrived after the date of the event (my wedding). I literally had to pester non-existent customer service for 2 months to get my order refunded.

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Acheteur Vérifié

Published on 15/09/2019 à 09h53 following a purchase from 04/09/2019

Unprofessional! Would not recommend! No consideration for the customer. To be avoided! I placed my order 13 days in advance to be sure to receive everything for my event. Unfortunately, it still wasn't ready on D-1. And according to their after-sales service, I should have ordered even earlier... when the selling point on the site is rapid delivery (3/5 days max...) and the customer is blamed, it's a real lack of consideration. I have requested a refund since my event has passed. Ah, if someone had offered to pick up my order in Orleans in the middle of the week when I'm working in Paris. A bit complicated to imagine, especially when you're paying full price... So avoid it!

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Acheteur Vérifié

Published on 10/09/2019 à 09h23 following a purchase from 12/08/2019

Despite a rather basic site, and relatively limited ordering options (lead times, quantity), the product is totally in line with the announced and expected quality, no delays, and a rapid response in case of questions.
Highly recommended!

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Acheteur Vérifié

Published on 09/09/2019 à 09h50 following a purchase from 01/08/2019

Easy access

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Acheteur Vérifié

Published on 09/09/2019 à 09h21 following a purchase from 26/08/2019

Easy to make, responsive customer service and fast delivery. Impeccable!

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Acheteur Vérifié

Published on 08/09/2019 à 19h09 following a purchase from 02/09/2019

Great, that's what I wanted. But I don't have the bill.

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Acheteur Vérifié

Published on 03/09/2019 à 21h21 following a purchase from 02/09/2019

products as described but sales service not up to scratch

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Acheteur Vérifié

Published on 30/08/2019 à 14h33 following a purchase from 25/08/2019

Responsive to questions, fast delivery. Great service. However, there was no urgency in my order and I would have liked to have had the choice of shipping and the cost of postage. The price of the product was more than appreciable, but the cost of shipping was high in relation to the order.

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Acheteur Vérifié

Published on 30/08/2019 à 10h41 following a purchase from 15/08/2019

Deadline met

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Acheteur Vérifié

Published on 26/08/2019 à 13h31 following a purchase from 28/07/2019

A disreputable company that refuses to take responsibility for its mistakes and lack of product information.

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Acheteur Vérifié

Published on 20/08/2019 à 20h12 following a purchase from 06/08/2019

Good product. Only downside, the email contact did not respond to my 2 requests.

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Acheteur Vérifié

Published on 18/08/2019 à 10h15 following a purchase from 08/08/2019

I contacted the customer service to have confirmation of the processing time of my future order I had confirmation of the ability to meet the deadlines announced, I paid a supplement in order to have the delivery before 13h. I received the delivery 5 days late.... Thanks to the so-called fast processing guaranteed in 24h... I sent an email to customer service to inform them... Never got a reply.

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Acheteur Vérifié

Published on 15/08/2019 à 07h19 following a purchase from 12/08/2019

I had to put the numbers back in the right order.

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Acheteur Vérifié

Published on 14/08/2019 à 17h21 following a purchase from 10/08/2019

Easy to use

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Acheteur Vérifié

Published on 12/08/2019 à 05h58 following a purchase from 03/08/2019

right on time

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Acheteur Vérifié

Published on 08/08/2019 à 20h28 following a purchase from 20/07/2019

I found what I needed on a small budget.

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Acheteur Vérifié

Published on 08/08/2019 à 08h34 following a purchase from 31/07/2019

Very good, a plus for small orders would be to offer a longer and less expensive shipping rate, and relay points.

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Acheteur Vérifié

Published on 07/08/2019 à 08h09 following a purchase from 05/08/2019

Very good

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