Customer reviews of europaband

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 4 255 published reviews
5 3 509 82% 4 406 10% 3 120 3% 2 71 2% 1 149 4%

Summary of reviews

The online store Europaband is recognized for its high-quality products and efficient delivery service. Customers frequently highlight the fast turnaround, with many receiving their orders within 48 hours, which consistently meets or exceeds expectations. The ease of using the website and handling orders is appreciated, enhancing the overall shopping experience. Customer service is noted for being responsive and proactive, often reaching out to ensure product conformity shortly after an order is placed.

Reviews 1 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/01/2019
fast and efficient!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/01/2019
intuitive and stable!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/11/2018
difficulties in validating and viewing the order obligation to repeat the order 3 times (successful after call)
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/12/2018
After discussing the design of the bracelet by email with one of the Europaband specialists and concluding which exact design was going to be used for the bracelet, I received my order of bracelets, which had been produced without having taken into account at all the design concluded during the email exchange. I don't recommend this under any circumstances if you have any clarifications to add by email. Very disappointed.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/11/2018
Good and fast
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/11/2018
I never received the package !!!!!!! thank you for our concert !!!!!!!!!!!!!!!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2018
Large selection, easy to order, fast delivery!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/09/2018
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/10/2018
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/11/2018
Easy-to-read and easy-to-use site. Plenty of choice to suit all tastes and budgets.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/09/2018
Easy-to-use Europaband website. Responsive too.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/11/2018
Order received the day after the event, although the express delivery charges were exorbitant. 50 euros wasted, I'll never use Europaband again.
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Response from europaband
Hello, We're very sorry about this inconvenience, it's very strange because UPS always delivers within 24 hours without fail with the service you've chosen. We can offer you a €25 credit corresponding to the amount of the express delivery charges.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/11/2018
On a previous order, I was very satisfied with the product, so I confidently recommended it, which is called loyalty. However, the bracelets don't have a counterfoil, and this is not indicated on the explanatory leaflet. What's more, the numbering doesn't follow. This is very annoying for my association's accounting department. I called the after-sales service and was simply told that it's like that, that you've changed supplier and that's it...I wouldn't recommend you any more... I'm very disappointed.
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Response from europaband
Hello, As we discussed over the phone, the counterfoil and consecutive numbering are not mentioned at any time on our site. For quality reasons, we have in fact changed the manufacturer for these bracelets and by default, they no longer have a counterfoil. These are options that we can set up on request, but which are not available on our website. We're sorry for the inconvenience, but you can't hold this against us, as the bracelets conform to the description on our website.
Yours faithfully
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/11/2018
The bracelets are of good quality, the visuals look just like we'd drawn them, they're great.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/09/2018
Service was extremely fast but I did not receive the product I expected
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/08/2018
good job, fast,
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/08/2018
Well done in general,
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/05/2018
and offers you real solutions
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/07/2018
XXXXXX
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/07/2018
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/07/2018
Product with expected quality. Very fast shipping
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/07/2018
Works well, fast delivery
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/07/2018
Delivery takes far too long
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/07/2018
Reliable Conforming product Fast
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/06/2018
The order was quickly processed and the advisor was very attentive.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/07/2018
well-designed, easy-to-navigate site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/06/2018
Good quality
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/07/2018
nice!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/06/2018
fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/07/2018
fast, efficient
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/06/2018
never arrived
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/07/2018
Nice site but I think you should have sent a draft of the bracelet before sending it.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/04/2018
Nothing to report
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/04/2018
Precise, clear and well-organized
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/05/2018
Order tracking sometimes unclear
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/05/2018
Fast delivery, corresponds perfectly to what I ordered. 4 stars because customer service lacks professionalism.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/04/2018
Easy-to-use site for customizing bracelets.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/04/2018
Pleasant site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/03/2018
Expected result. Pretty colors and a guaranteed effect for our wedding gifts! These bracelets will make a nice little souvenir of this important date.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/03/2018
accessible site but postage too expensive
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